RenCorp Realty

Complaint: [redacted] I am rejecting this response because:I understand that there takes time to schedule an installationThe has been no communication to me since the onset of this unless I initiated itI'm currently being ignored but RenCorp Also I have paid all of my rent on time through the rentpayment.com service that RenCorp advised its tenants to useAttached is proof of August and septembers payments of $Rent payments fee of $is included

This tenant moved into the unit under a different property management company, for reference we took over management on June 23rd He viewed the property prior to moving in After moving in he requested maintenance through the prior property management company for both his dishwasher and carpet cleaning Our understanding is that they cleaned his bedroom carpet on separate occasions to accommodate him and called for service on the dishwasher and recommended replacement which they did not provide Upon taking over management I received a call from *** I came to the unit to discuss his concerns We ordered a replacement dishwasher and it was installed upon arrival There was a delay installing the dishwasher in part because the tenant intervened and took it upon himself to schedule the installation in doing so the installer was unaware that this was not communicated to the appliance warehouseUpon the installer arriving at the warehouse to find that no appliance had been pulled they had to reschedule the installation and therefor prolonging the time without the appliance I believe the entire process was about weeks, not the claimed by the tenant and the dishwasher was installed on July 25th When I spoke to the tenant about the carpet I informed him that that does not fall under a required repair on the part of the landlord I explained that it was at the owner’s discretion and not a repair that was mandated and that if the replacement was approved we would do so and that I did not have a timeframe associated with the install The tenant has been unhappy from the onsite He wants something the landlord is not required to provide and I believe he will continue to be unsatisfied even though this has been explained to him

Complaint: [redacted] I am rejecting this response because: I do no understand how the Landlord is not required to provide a safe and healthy living environment for their tenantsI was also told that the landlord has approved the repairs for the carpet and would be doing so as soon as they could schedule installEven so, the fact is the carpet has been cleaned twice and still smells like animal urineMy walk through, that was given to the management shows that the carpet reeks of animal urine It bewilders mean how a management company can repeatedly ignore their tenant and not provide necessary repairs, or believe that this is not a necessary repairI am a good tenant and have paid my rent on time; the request for carpet repair is not an outrageous one

Complaint: [redacted]I am rejecting this response because:I understand that there takes time to schedule an installation. The has been no communication to me since the onset of this unless I initiated it. I'm currently being ignored but RenCorp. 
Also I have paid all of my rent on time through the rentpayment.com service that RenCorp advised its tenants to use. Attached is proof of August and septembers payments of $770. Rent payments fee of $7.70 is included.

Complaint: [redacted]I am rejecting this response because:
I do no understand how the Landlord is not required to provide a safe and healthy living environment for their tenants. I was also told that the landlord has approved the repairs for the carpet and would be doing so as soon as they could schedule install. Even so, the fact is the carpet has been cleaned twice and still smells like animal urine. My walk through, that was given to the management shows that the carpet reeks of animal urine. 
It bewilders mean how a management company can repeatedly ignore their tenant and not provide necessary repairs, or believe that this is not a necessary repair. I am a good tenant and have paid my rent on time; the request for carpet repair is not an outrageous one.

We have not said that we would not replace the carpet. What we said was 1) we needed approval and 2) that the we would need to schedule installation. In the interim, the tenant has not paid rent and is currently in default. Unless and until Augusts rent is paid we can not further consider this request. The tenant is in default at this time and subject to further action.

This tenant moved into the unit under a different property management company, for reference we took over management on June 23rd.  He viewed the property prior to moving in.  After moving in he requested maintenance through the prior property management company for both his dishwasher and...

carpet cleaning.  Our understanding is that they cleaned his bedroom carpet on 2 separate occasions to accommodate him and called for service on the dishwasher and recommended replacement which they did not provide.  Upon taking over management I received a call from [redacted].  I came to the unit to discuss his concerns.  We ordered a replacement dishwasher and it was installed upon arrival.  There was a delay installing the dishwasher in part because the tenant intervened and took it upon himself to schedule the installation in doing so the installer was unaware that this was not communicated to the appliance warehouse. Upon the installer arriving at the warehouse to find that no appliance had been pulled they had to reschedule the installation and therefor prolonging the time without the appliance.  I believe the entire process was about 3 weeks, not the 6 claimed by the tenant and the dishwasher was installed on July 25th.   When I spoke to the tenant about the carpet I informed him that that does not fall under a required repair on the part of the landlord.  I explained that it was at the owner’s discretion and not a repair that was mandated and that if the replacement was approved we would do so and that  I did not have  a timeframe associated with the install.  The tenant has been unhappy from the onsite.   He wants something the landlord is not required to provide and I believe he will continue to be unsatisfied even though this has been explained to him.

Their properties are run very poorly. maintenance/management is spread too thin. If they say they'll have something done within a week, be prepared to wait a month or infinitely. Trying to get ahold of anyone with any power is impossible as the female owner micromanages everything instead of entrusting her employees. get everything in writing before handing over a penny. Don't trust that they "gotta go to the office to make a copy but they'll mail it to you," they never do.

My husband and I rented a unit at the [redacted], a property held by RenCorp Realty, LLC. When we moved in, we paid a $500 deposit along with the first month's rent and an additional $150 pet deposit. No walk-through was ever conducted. We signed a lease for six months but we never received a copy of the lease. When we first moved in, several things were wrong with the apartment, which we noted and asked the landlords to fix - there were no shelves in the built-in kitchen cabinets, no window coverings for the large front-room window (which looks onto a busy street) or the bedroom, and we were not given keys to the front door. We called multiple times about these issues before maintenance finally came. They installed the cabinet shelves and attempted to install the blinds, but ultimately he just left the blinds there for us to install. The blinds for the front room had obviously been used - they were so warped we couldn't raise or lower them without an afternoon of struggle. We were never given keys to the front door. It was so difficult to contact the landlords that we just let things go. The phone number to the office goes straight to voice mail and the cell number we were given usually rang through to voice mail (which was usually full).
We liked the location and the rent was cheap, but after our lease was up we found a new apartment. We found one and notified RenCorp 12 days into a lease period. They insisted that those two additional days meant we owed another month's rent - because I recalled a discussion about pro-rata rent once we vacated the unit, we asked to see the lease. Repeatedly. We offered to do a walk-through and take care of any cleaning/repair issues, but received no response. RenCorp continued to insist on a full month's rent. I finally paid $210 for 12 days of rent, asking again to see the lease. We were assured that we'd receive a copy of the lease with our deposit disposition.
We received the deposit disposition, but no lease and no copy of the walk through check list (because that doesn't exist). The disposition claimed that they held a $525 deposit. They charged an additional $150 "Pet Fee," (though we'd paid a $150 pet deposit when we'd moved in) and a nonrefundable $100 carpet cleaning fee (which I can't verify we agreed to because, again, we never received a copy of the lease). We were also charged for replacement of 2 blinds (they claimed "pet damage," we contend they were given to us damaged). Overall, they claimed $955 in fees. After the deposit and our pro-rata payment, $220 was "due."
RenCorp was gracious enough to "forgive" the balance "due," claiming coverage under the Washington Landlord Tenant Act, with which I am familiar. I realize the act does allow a landlord to claim a full month's rent if the tenant gives notice of vacancy more than 10 days into a rental period, but it also allows landlords to allow a different grace period - I believe that was provided for in the lease, but we were refused access to the lease. I would have been happy to hand over the additional month if I could have confirmed it was owed.
We won't be challenging the disposition because we'd spend far more fighting it than the $500 deposit we are owed. A landlord can't hold a deposit if they never did a walkthrough - otherwise a tenant would wind up paying for previous tenant's damage. RenCorp insists that we owed the $525 for another month's rent - if this is correct, and I'll concede that it may be, we only owed an additional $25, not $955. We gave them $210, but I suppose that $185 could be a bit of charity from us - perhaps they can put it toward their water bill, which as of April hadn't been paid in 3 months (we received notice that if it wasn't paid, the city would shut off water service in May).
So... at the end of the deposit disposition we were sent, RenCorp included a nice little note: "I hope you pay the courtesy forward and I wish you the best." Well - that $185 courtesy should do it. Good luck with the city water bill.

We rented from RenCorp ([redacted] & [redacted]) for two years. I have no complaints regarding the apartment itself, it was a decent apartment and in a great spot in Downtown Spokane. My complaints are in regard to their management. Upon move in, we didn't receive a copy of the lease, even after several phone calls and written letters asking for our walk-through paperwork and lease copy. We moved in with some cosmetic work still needing to be done to the ceiling (there was a leak that they had fixed, but hadn't repaired the paint/ dry wall/ cosmetic issues). They assured us it would be done within the first few days. We badgered them about it for a year. The following winter, the roof began to leak and the ceiling started coming down on us. When I contacted them about it, they tried to blame it on us saying that we had torn the ceiling apart so that they would finally fix the cosmetic issues. It took [redacted] WEEKS to finally come in and make sure the roof wasn't actually going to collapse on us. Our radiators didn't work right our first winter in the apartment, but [redacted] wouldn't hire anyone to fix them. We had to use space heaters all winter. The following winter, all radiators went out and the entire building had no heat for over a week. That week, the temperature was in the low 10's-20's. The hallway lights were frequently out due to them not paying their electric bills, and we often received notices for water shut-off. We finally moved out in February 2013. It is October. We have still not received our deposit or any paperwork explaining why they have held on to it. (Mind you, we left the place spotless and even did our own repair work to to plumming, door hinges, etc. because Lord knows they never responded to our phone calls regarding these things - so there is no reason for them to have kept our deposit.) Other tenants have had to threaten to take them to court to get their deposits back. I've spoken with an attorney myself. THEY ARE AWFUL.