Initial Business Response / [redacted] (1000, 5, 2015/07/21) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX THIS CUSTOMER IS CORRECT.WE TOWED HER VEHICLE BY MISTAKETHERE WERE HONDAS IN THE PARKING LOT RIGHT BEHIND ONE ANOTHER AND THE WOMEN THAT EXITED THE HONDA THAT SHOULD HAVE BEEN TOWED DID WALK OFF THE PROPERTY AND GO TO PANERAWE DIDN'T CHARGE THE CUSTOMER AND HER VEHICLE WAS RELEASED BACK TO HER ONCE OUR MANAGEMENT REVIEWED THE CAMERAS VIDEOI WILL BE MAILING MS [redacted] A CHECK TO COVER HER BABY SITTER EXPENSE FOR $ TODAY SORRY FOR THE INCONVENIENCE Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) I appreciate them admitting their mistake, but this is a very serious mistake to makeI had my child's carseat in my car, so what if they mistakenly towed my car and I had my toddler with me...how would I get home or even to the tow companyThey refused to bring my car back to the lotI also hope that in the future there is better customer service training for your employees, because mistakes like this, plus hanging up on people, plus lying to people, plus refusing to allow people to talk to a manager is unacceptable business practicesThank you
Customer information: /Case Number [redacted] When Mrs [redacted] got towed she came to Rendered Services and we looked all over for the sticker and she did not have one displayedThe Vehicle was towed for not having a permit but since she insisted I [redacted] the General Manager walked out to her vehicle so she could show me the permit and it was not in the front windshield or the rear No signs at all were visible that anyone had entered the vehicle and removed the sticker like Mrs [redacted] statesWe notified the property owner of the situation her name is [redacted] and she did call back Rendered Services and apologized for her tenant because she also states that no permit was ever affixed to the windowNo refund will be issued [redacted] General Manager Rendered Services [redacted]
Ms [redacted] was legally towed Apparently she does not follow the rules set at [redacted] Village Attached is the parking rules and regulations given to the tenants at the time the lease is signed Rendered Services followed the rules that state anyone without a sticker, parked over the yellow lineshave expired plates or vehicles that have flats and etcshould be towed.If she never received the documents that state the regulations then she should take up this matter with the management company REFUND IS DENIED
Initial Business Response / [redacted] (1000, 7, 2015/07/07) */ Contact Name and Title: [redacted] MANAGER Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @RSI-CHICAGO.COM RENDERED SERVICES HAS THE TOWING SERVICE AGREEMENT FOR THE [redacted] WE ARE INSTRUCTED TO PATROL THE SUB DIVISION AFTER 6PM AND TOW ALL VEHILCES THAT DON' DISPLAY THE HANG TAG OR TO TOW VEHICLES THAT ALTER THE DATES ON THE HANG TAGSNO GUEST IS ALLOWED TO ALTER THE DATES IN ANYWAY OR THE VEHICLE IS TO BE TOWEDALL GUEST PASSES ARE TO BE FILLED OUT CORRECTLY OR THEY ARE SUBJECT TO BEING TOWEDTHIS CUSTOMER ALTERED THE DATE ON THEIR GUEST TAG AND THEIR VEHICLE WAS TOWED ON JUNE 20, RENDERED SERVICES HAS THE PHOTO OF THE ALTERED PASSIF YOU NEED TO SEE IT PLEASE CONTACT ME AT MY OFFICE THANK YOU, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/07/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) A) The car was towed in late morning, not after 6pm B) I still have the original pass, and photos of it on the car on the date in questionAny reasonable person could see it was not altered Final Consumer Response / [redacted] (4200, 13, 2015/07/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I would also be happy to provide a photo or the original pass as proof the date is not alteredMaking a into a in this case is not reasonable, as the would have looked bizarre and not realisticI can also provide a slew of remaining permits, proving I had no motivation to alter the permitFurthermore, Illinois state law says that if an owner interrupts the towing process and is able to drive the car off site, the towing cannot continue, and that is precisely what happened Final Business Response / [redacted] (4000, 16, 2015/07/17) */ Contact Name and Title: [redacted] MANAGER Contact Phone: XXX-XXX-XXXX MR [redacted] ALTERED HIS GUEST PASS [redacted] IT MAKES NO SENSE TO CONTINUE TO GO BACK AND FORTHIF THE Revdex.com WOULD LIKE ME TO SCAN OVER A COPY OF THE ALTERED PERMIT I WOULD BE HAPPY TO DO SOPLEASE PROVIDE ME AN EMAIL OR A FAX NUMBER WHERE I CAN FORWARD YOU THE PHOTO OF THE ALTERED GUEST PASSTMR [redacted] CLEARLY TRIED TO CHANGE THE DATE FROM TO THANK YOU, [redacted]
How can someone make that kind of accusation? If Mrs [redacted] has some kind of proof that a Rendered Services employee has committed this crime please provide it and we will have the employee terminated and arrested
THANK YOU FOR SENDING ME THE REQUESTED INFORMATION REGARDING MS [redacted] VEHICLE THAT WAS TOWED ON MARCH 6, THE PARKING GARAGE WHERE MS [redacted] VEHICLE WAS TOWED FROM, USE TO BELONG TO [redacted] MEMORIAL AND HAS BEEN VACANT FOR SEVERAL YEARSRENDERED SERVICES HAS BEEN THE TOWING COMPANY AT THIS LOCATION [redacted] FOR THE PAST 6YEARSTHIS PROPERTY HAS CHANGED MANAGEMENT TIMES IN THE PAST YEARSTHE RECENT MANAGEMENT COMPANY ASKED OUR COMPANY TO APPLY PARKING VIOLATION STICKERS ON ALL THE VEHICLES INSIDE THE GARAGE TO WARN THEM THAT IF THEY CONTINUE TO PARK IN THE GARAGE THEIR VEHICLE WILL BE TOWEDRENDERED STICKERED EVERY CAR IN THE GARAGE AND AFTER 24HRS WARNING WE WERE INSTRUCTED TO TOW ALL PARKING VIOLATERSWE REMOVED A TOTAL OF CARS THE ENTIRE WEEK OF THIS PROJECT AND MS [redacted] VEHICLE WAS ONE OF THEMTHE NEIGHBORHOOD HAS BEEN USING THIS EMPTY PARKING GARAGE FOR YEARS WITH PAYING ANYONEMS [redacted] ACCRUED STORAGE CHARGES OF $ DOLLARS BECAUSE SHE FAILED TO RETRIEVE HER VEHICLE FOR DAYSRENDERED SERVICE WAS DIRECTED BY THE MANAGEMENT TO ENFORCE THE TOWING AT THIS PARKING GARAGE AND MS [redacted] FAILED TO REMOVE HER VEHICLE AFTER SHE RECEIVED THE WARNING NOTICETHANK YOU,
Complaint: [redacted] I am rejecting this response because this has not been resolved. The license plate number was [redacted] and there are two numbers on my sheet for what could be the invoice tow number. I've listed them below [redacted] OR [redacted] I also attached the tow form Sincerely, [redacted]
This Customers damage complaint was just received on April 13, and was just reviewed on April 21st the video from the tow truck needed to be downloaded and reviewedthe Customers vehicle was not damaged during the towing process of her vehicleThis vehicle was towed properly, the damage to the underneath portion of the front bumper looks like it was caused by the Customer pulling up to close on top of the sidewalk when they park there car facing the building that they were visiting that day on April 9,our response letter to this Customer will be going out tomorrow 4-26-18.Thank you, [redacted]
In response to the complaint, I asked the young lady that was on duty what happened and I was informed that none of this took place Also we do not tow from the CTA on western.Can the customer be more specific or give me a description either of herself or the dispatchers I have no problem looking at the video tapes.Thank you, [redacted] General Manager
Complaint: [redacted] I am rejecting this response because: My dad’s black Kia license [redacted] was illegally towed by Rendered Tow on 12/30/It was parked in front of his residence [redacted] Drive Sincerely, [redacted] ***
This Customers vehicle was towed from the shopping center @ [redacted] because they were not customers of the shopping centerThe Damage Mr [redacted] is claiming are small scratches along the bottom of the glass window on his drivers side doorThis vehicle was towed by an independent operator who works for rendered services and has video surveillance on his truck that recorded the towing of the vehicleI provided Mr [redacted] with the insurance information so he can file his claim with the insurance companyI don't think the scratches are from the driver towing this vehicle because the video showed the tow truck driver NOT attempting to open the doors of this vehiclehowever; I also don't adjudicate independents damage claimsMr [redacted] needs to contact the insurance company directly so they can handle his claim properly.Thank you, [redacted]
THIS CUSTOMERS VEHICLE WAS TOWED UNDER A POLICE ORDER AND THE CUSTOMERS VEHICLE WAS TOWED AFTER THE POLICE PUT A CITATION ON ITNO SIGN IS NEEDED TO BE POSTED WHEN THE POLICE ORDER A VEHICLE TO BE TOWED AFTER IT IS TICKETEDTHE PROPERTY OWNER COULD NOT ENTER OR EXIT HIS PROPERTY BECUSE MR [redacted] WAS BLOCKING HIS ENTRANCE WITH HIS VEHICLELATER THAT DAY THE PROPERTY OWNER ENTERED INTO A TOWING CONTRACT WITH RENDERED SERVICES TO REMOVE VEHICLES TO AVOID HAVING TO CALL THE POLICE FOR THEIR ASSISTANCERENDERED DID RECEIVE THE TOWING CONTRACT AND DID INSTALL A TOWING SIGN FOR OUR CUSTOMER LATER THAT DAY
Complaint: [redacted] I am rejecting this response because I was shopping at one of the businesses and should not have been towed The associates I was with did indeed walk to [redacted] bread to pick up food to go while I was shopping for prenatal vitamins before returning back to work Sincerely, [redacted]
PLEASE PROVIDE ME SOME DETAILS ON THE VEHICLES THIS CUSTOMER IS TAKING ABOUT SO I CAN ANSWER THIS COMPLAINT PROPERLYPLEASE PROVIDE THE LICENSE PALTE NUMBERS THE INVOICE NUBER OR COPY OF THE TOWING INVOICE AND THE ADDRESS WHERE THE VEHICLES WERE TOWED FROM.THANK YOU, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/07/21) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX THIS CUSTOMER IS CORRECT.WE TOWED HER VEHICLE BY MISTAKETHERE WERE HONDAS IN THE PARKING LOT RIGHT BEHIND ONE ANOTHER AND THE WOMEN THAT EXITED THE HONDA THAT SHOULD HAVE BEEN TOWED DID WALK OFF THE PROPERTY AND GO TO PANERAWE DIDN'T CHARGE THE CUSTOMER AND HER VEHICLE WAS RELEASED BACK TO HER ONCE OUR MANAGEMENT REVIEWED THE CAMERAS VIDEOI WILL BE MAILING MS [redacted] A CHECK TO COVER HER BABY SITTER EXPENSE FOR $ TODAY SORRY FOR THE INCONVENIENCE Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) I appreciate them admitting their mistake, but this is a very serious mistake to makeI had my child's carseat in my car, so what if they mistakenly towed my car and I had my toddler with me...how would I get home or even to the tow companyThey refused to bring my car back to the lotI also hope that in the future there is better customer service training for your employees, because mistakes like this, plus hanging up on people, plus lying to people, plus refusing to allow people to talk to a manager is unacceptable business practicesThank you
Customer information: /Case Number [redacted] When Mrs [redacted] got towed she came to Rendered Services and we looked all over for the sticker and she did not have one displayedThe Vehicle was towed for not having a permit but since she insisted I [redacted] the General Manager walked out to her vehicle so she could show me the permit and it was not in the front windshield or the rear No signs at all were visible that anyone had entered the vehicle and removed the sticker like Mrs [redacted] statesWe notified the property owner of the situation her name is [redacted] and she did call back Rendered Services and apologized for her tenant because she also states that no permit was ever affixed to the windowNo refund will be issued [redacted] General Manager Rendered Services [redacted]
Ms [redacted] was legally towed Apparently she does not follow the rules set at [redacted] Village Attached is the parking rules and regulations given to the tenants at the time the lease is signed Rendered Services followed the rules that state anyone without a sticker, parked over the yellow lineshave expired plates or vehicles that have flats and etcshould be towed.If she never received the documents that state the regulations then she should take up this matter with the management company REFUND IS DENIED
Initial Business Response / [redacted] (1000, 7, 2015/07/07) */ Contact Name and Title: [redacted] MANAGER Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @RSI-CHICAGO.COM RENDERED SERVICES HAS THE TOWING SERVICE AGREEMENT FOR THE [redacted] WE ARE INSTRUCTED TO PATROL THE SUB DIVISION AFTER 6PM AND TOW ALL VEHILCES THAT DON' DISPLAY THE HANG TAG OR TO TOW VEHICLES THAT ALTER THE DATES ON THE HANG TAGSNO GUEST IS ALLOWED TO ALTER THE DATES IN ANYWAY OR THE VEHICLE IS TO BE TOWEDALL GUEST PASSES ARE TO BE FILLED OUT CORRECTLY OR THEY ARE SUBJECT TO BEING TOWEDTHIS CUSTOMER ALTERED THE DATE ON THEIR GUEST TAG AND THEIR VEHICLE WAS TOWED ON JUNE 20, RENDERED SERVICES HAS THE PHOTO OF THE ALTERED PASSIF YOU NEED TO SEE IT PLEASE CONTACT ME AT MY OFFICE THANK YOU, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/07/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) A) The car was towed in late morning, not after 6pm B) I still have the original pass, and photos of it on the car on the date in questionAny reasonable person could see it was not altered Final Consumer Response / [redacted] (4200, 13, 2015/07/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I would also be happy to provide a photo or the original pass as proof the date is not alteredMaking a into a in this case is not reasonable, as the would have looked bizarre and not realisticI can also provide a slew of remaining permits, proving I had no motivation to alter the permitFurthermore, Illinois state law says that if an owner interrupts the towing process and is able to drive the car off site, the towing cannot continue, and that is precisely what happened Final Business Response / [redacted] (4000, 16, 2015/07/17) */ Contact Name and Title: [redacted] MANAGER Contact Phone: XXX-XXX-XXXX MR [redacted] ALTERED HIS GUEST PASS [redacted] IT MAKES NO SENSE TO CONTINUE TO GO BACK AND FORTHIF THE Revdex.com WOULD LIKE ME TO SCAN OVER A COPY OF THE ALTERED PERMIT I WOULD BE HAPPY TO DO SOPLEASE PROVIDE ME AN EMAIL OR A FAX NUMBER WHERE I CAN FORWARD YOU THE PHOTO OF THE ALTERED GUEST PASSTMR [redacted] CLEARLY TRIED TO CHANGE THE DATE FROM TO THANK YOU, [redacted]
How can someone make that kind of accusation? If Mrs [redacted] has some kind of proof that a Rendered Services employee has committed this crime please provide it and we will have the employee terminated and arrested
THANK YOU FOR SENDING ME THE REQUESTED INFORMATION REGARDING MS [redacted] VEHICLE THAT WAS TOWED ON MARCH 6, THE PARKING GARAGE WHERE MS [redacted] VEHICLE WAS TOWED FROM, USE TO BELONG TO [redacted] MEMORIAL AND HAS BEEN VACANT FOR SEVERAL YEARSRENDERED SERVICES HAS BEEN THE TOWING COMPANY AT THIS LOCATION [redacted] FOR THE PAST 6YEARSTHIS PROPERTY HAS CHANGED MANAGEMENT TIMES IN THE PAST YEARSTHE RECENT MANAGEMENT COMPANY ASKED OUR COMPANY TO APPLY PARKING VIOLATION STICKERS ON ALL THE VEHICLES INSIDE THE GARAGE TO WARN THEM THAT IF THEY CONTINUE TO PARK IN THE GARAGE THEIR VEHICLE WILL BE TOWEDRENDERED STICKERED EVERY CAR IN THE GARAGE AND AFTER 24HRS WARNING WE WERE INSTRUCTED TO TOW ALL PARKING VIOLATERSWE REMOVED A TOTAL OF CARS THE ENTIRE WEEK OF THIS PROJECT AND MS [redacted] VEHICLE WAS ONE OF THEMTHE NEIGHBORHOOD HAS BEEN USING THIS EMPTY PARKING GARAGE FOR YEARS WITH PAYING ANYONEMS [redacted] ACCRUED STORAGE CHARGES OF $ DOLLARS BECAUSE SHE FAILED TO RETRIEVE HER VEHICLE FOR DAYSRENDERED SERVICE WAS DIRECTED BY THE MANAGEMENT TO ENFORCE THE TOWING AT THIS PARKING GARAGE AND MS [redacted] FAILED TO REMOVE HER VEHICLE AFTER SHE RECEIVED THE WARNING NOTICETHANK YOU,
this customers is wrong on her information, this vehicle was towed properly.
Complaint: [redacted] I am rejecting this response because this has not been resolved. The license plate number was [redacted] and there are two numbers on my sheet for what could be the invoice tow number. I've listed them below [redacted] OR [redacted] I also attached the tow form Sincerely, [redacted]
This Customers damage complaint was just received on April 13, and was just reviewed on April 21st the video from the tow truck needed to be downloaded and reviewedthe Customers vehicle was not damaged during the towing process of her vehicleThis vehicle was towed properly, the damage to the underneath portion of the front bumper looks like it was caused by the Customer pulling up to close on top of the sidewalk when they park there car facing the building that they were visiting that day on April 9,our response letter to this Customer will be going out tomorrow 4-26-18.Thank you, [redacted]
Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]
In response to the complaint, I asked the young lady that was on duty what happened and I was informed that none of this took place Also we do not tow from the CTA on western.Can the customer be more specific or give me a description either of herself or the dispatchers I have no problem looking at the video tapes.Thank you, [redacted] General Manager
Complaint: [redacted] I am rejecting this response because: My dad’s black Kia license [redacted] was illegally towed by Rendered Tow on 12/30/It was parked in front of his residence [redacted] Drive Sincerely, [redacted] ***
This Customers vehicle was towed from the shopping center @ [redacted] because they were not customers of the shopping centerThe Damage Mr [redacted] is claiming are small scratches along the bottom of the glass window on his drivers side doorThis vehicle was towed by an independent operator who works for rendered services and has video surveillance on his truck that recorded the towing of the vehicleI provided Mr [redacted] with the insurance information so he can file his claim with the insurance companyI don't think the scratches are from the driver towing this vehicle because the video showed the tow truck driver NOT attempting to open the doors of this vehiclehowever; I also don't adjudicate independents damage claimsMr [redacted] needs to contact the insurance company directly so they can handle his claim properly.Thank you, [redacted]
THIS CUSTOMERS VEHICLE WAS TOWED UNDER A POLICE ORDER AND THE CUSTOMERS VEHICLE WAS TOWED AFTER THE POLICE PUT A CITATION ON ITNO SIGN IS NEEDED TO BE POSTED WHEN THE POLICE ORDER A VEHICLE TO BE TOWED AFTER IT IS TICKETEDTHE PROPERTY OWNER COULD NOT ENTER OR EXIT HIS PROPERTY BECUSE MR [redacted] WAS BLOCKING HIS ENTRANCE WITH HIS VEHICLELATER THAT DAY THE PROPERTY OWNER ENTERED INTO A TOWING CONTRACT WITH RENDERED SERVICES TO REMOVE VEHICLES TO AVOID HAVING TO CALL THE POLICE FOR THEIR ASSISTANCERENDERED DID RECEIVE THE TOWING CONTRACT AND DID INSTALL A TOWING SIGN FOR OUR CUSTOMER LATER THAT DAY
Complaint: [redacted] I am rejecting this response because I was shopping at one of the businesses and should not have been towed The associates I was with did indeed walk to [redacted] bread to pick up food to go while I was shopping for prenatal vitamins before returning back to work Sincerely, [redacted]
PLEASE PROVIDE ME SOME DETAILS ON THE VEHICLES THIS CUSTOMER IS TAKING ABOUT SO I CAN ANSWER THIS COMPLAINT PROPERLYPLEASE PROVIDE THE LICENSE PALTE NUMBERS THE INVOICE NUBER OR COPY OF THE TOWING INVOICE AND THE ADDRESS WHERE THE VEHICLES WERE TOWED FROM.THANK YOU, [redacted]