At this time, I have been contacted
directly by Cockpit USA regarding complaint ID ***, however my complaint has NOT been resolved I'm still waiting for the refund or reseeding my order
Dear Sir or Madam,
We received your letter dated May *, regarding a complaint submitted by *** *** ***
Please note that we have been in constant contact with *** *** *** and did our very best to solve the issue in the customer’s best interest
On March **, we received an order from *** *** *** for an A-jacket and a Lakanooki Crew TeeThe order was processed immediately and the merchandise was shipped the next day via the *** *** *** ***
On March **, the customer notified us that he had still not received the packageOur customer service representative responded to the customer’s e-mail immediately and after assessing all options we filed a tracer with *** (case # ***)We were told that the investigation could take up to a month*** *** *** was informed about the procedure via e-mail on April *,
We kept calling *** almost every day and kept in touch with the customer and responded to all his e-mails as quickly as possible and addressed all his concernsOriginally, he had requested we reship the order as soon as *** confirmed the lossOn April **, we had not yet received paperwork from *** about the outcome of the investigation, we advised the customer we could reship the order on May *, 2016.
He responded over that week-end that due to family pressures, he now wanted a full refundWe issued the refund for $on May *, and notified the customer who acknowledged receipt
We assure that we did the best we could to protect the customer’s rights and made sure to utilize all available sources to locate the missing packageThe customer was informed about the process at all times
We do not understand why the customer would have sent a complaint and find it incorrect on his part
Sincerely,
Jacky C***
Member
CPT USA LLC
DBA Cockpit USA
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
At this time, I have been contacted
directly by Cockpit USA regarding complaint ID ***, however my complaint has NOT been resolved I'm still waiting for the refund or reseeding my order
Dear Sir or Madam,
We received your letter dated May *, regarding a complaint submitted by *** *** ***
Please note that we have been in constant contact with *** *** *** and did our very best to solve the issue in the customer’s best interest
On March **, we received an order from *** *** *** for an A-jacket and a Lakanooki Crew TeeThe order was processed immediately and the merchandise was shipped the next day via the *** *** *** ***
On March **, the customer notified us that he had still not received the packageOur customer service representative responded to the customer’s e-mail immediately and after assessing all options we filed a tracer with *** (case # ***)We were told that the investigation could take up to a month*** *** *** was informed about the procedure via e-mail on April *,
We kept calling *** almost every day and kept in touch with the customer and responded to all his e-mails as quickly as possible and addressed all his concernsOriginally, he had requested we reship the order as soon as *** confirmed the lossOn April **, we had not yet received paperwork from *** about the outcome of the investigation, we advised the customer we could reship the order on May *, 2016.
He responded over that week-end that due to family pressures, he now wanted a full refundWe issued the refund for $on May *, and notified the customer who acknowledged receipt
We assure that we did the best we could to protect the customer’s rights and made sure to utilize all available sources to locate the missing packageThe customer was informed about the process at all times
We do not understand why the customer would have sent a complaint and find it incorrect on his part
Sincerely,
Jacky C***
Member
CPT USA LLC
DBA Cockpit USA
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]