Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I quite obviously reject the responseThis matter is in no way settled and I would like my complaint with the Revdex.com to stay active They have offered no resolution other than I pay them the money they are wrongly trying to charge meThis is not much of a solution to me As well, on top of bad business practice with a customer, they are now trying to infringe on my First Amendament right of free speechUnacceptable Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [First of all, I was NOT rude whatsoever to their employee, nor did I raise my voice to her, or put pressure on herIt os clear she was NOT properly trained to do a basic credit card transactionClearly an issue that starts at the Management LevelIn fact, there was a Manager on duty that morning, however he never made an attempt to assist her, nor did she request his assistance, nor did the other employee provide any assistance to her Second, there was NO offer of a "no cost" future rentalAnd, quite frankly I would NEVER take my business back to this companyThere are NUMEROUS bad reviews of this company in regards to very similar issues so there is a history of this company having issuesI never received such a offerSecond, I am NOT a "plus" person trying to impress my girlfriendSean should be careful of his words as they could be interpreted as "DAFAMATION OF CHARACTER"I take great exception to this INSULTIf Sean had his facts straight, he would clearly see my birthdate on the copy of my DL they have, and would see I just turned And, I was NOT trying to impress "my girlfriend"Again, if they knew their facts, they would have known, that was my wife with me as it was her credit card that they over charged, NOT once, but twice, the first time was when we rented the first time Third, the company's response clearly shows their childish, unprofessional, unethical business behaviorThank you Regards, [redacted] ***
Warning! Do not use this comanythey renty out motorcycles not fit for purpose and just dont care that your life is at risk or even offer an apology I rented a BMW Z1200GT for two days to ride in the mountainsthe gear sellectors were shoti could not sellect 3rd gear most of the time and troible with 4th, 5th and 6th gear sellectiondanderous on mountain roadsI had to inflate the front tyre as it was too lowpanels on the bike had srews missing and generlly its was tired and tattymy advice is keep well away from them
On 08/11/the customer called and admltted he broke the windshield on the car that he was ranting and save us a claim number for this claimI told him at the time that the conversation Is being recorded and he was okay with thatHe also stated that there was an error when he stated in his complaint that he was blamed for all kinds of damase and that the windshield was the only IssueYour letter to us states that we need to respond by 08/20/ and below you will find our response We are In receipt of your complaint message dated 08/06/(copy enclosed)The customer is complain ins that he did not cause the damase to the windshield of the car he rented from us, however It Is our policy to do an Inspection WITH the customer and write everything that both we and the customer seeOnce the c:ar Is Inspected, we ask the customer to sisn the Inspection sheet before the car Is movedFurther, we also take no less than twenty (20) date and time stamped pictures of the c:ar before the customer takes delivery of the vehicleIn this case, the renter asked us to mark down the tiniest of scratches, please see the checkout sheet that Is all marked up per the customer's requestFurther please note that the customer admits his job Is or was a vehicle appraiser, vehicle eppralsers always check damage on windshields, and this Is just standard practiceThe bottom line Is that the customer did cause the damage, we could not have missed a cracked windshield since It Is just In front of sight and there Is just no way to drive the car without noticing the damage Our policy about deposits Is that we return the deposit once the customer returns the car with no damaseThe customer cannot expect us to return the deposit lfthera Is damase and our contract specifically states that Please let me know If you have any questions or concerns [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This is absolutely unacceptable behavior from a companyNot only do they wrongly accuse me of something, then they refuse me service because of it, and now they are threatening to sue me because I rightfully wrote negative reviews about themThis is the behavior of childrenIt astounds me that a company can function with such an obvious lack of appropriate leadership and management.
First, I do not accept this resolution because the company has offered no resolutionThey simply informed the Revdex.com and myself that they are going to wrongly attempt to sue me.
Second, I violated no smoking policyTheir persistent on arguing that fact is becoming very frustratingThey also claim to have "picture evidence of smoking"I am not sure how you could even take picture evidence of thisAlso, we informed them upon receiving the rental that we found cigarette butts and ash in the carI can only imagine that is the "picture evidence" they speak of and it is possible that we missed some when cleaning the carHowever, that evidence of smoking was never ours.
I am convince that there is specific motivation behind the company being so persistent about the accusationsThe car we supposedly smoked in was given to us as a free month rentalThe rental we had previously had the alternator go out so Renty took it to the shop to fix itUpon fixing it they then re-rented it to another customerEven though we still had a valid contract on that carSo to make up for this enormous mistake they gave us a one month free rental in a nicer car because it is all they hadI am convinced they were upset about this lost revenue on the nicer car and were trying to make up for it by charging us this smoking feeThat is simply and unacceptable business practice that they should be ashamed of.
As well, the fact that they have made numerous errors and are threatening to sue over bad reviews and "defamation" is ridiculousIn my reviews on Yelp and Google I mention nothing of the smoking incident and simply state facts about my terrible experiences with this company That is in no way defamationSo, on top of my previous request to have the smoking fee waived, I also want any legal action dropped.
Regards,
*** ***
The customer is correct, we have over charged the customer, there was a new girl (*** that did the charge and made a mistake I viewed the video myself on this transaction and the customer was not the nicest person in the world, *** was very nervous during the interaction We
reversed the charge and it took several days for the customers own bank to release the money ***, one of the managers spoke to the customer almost all day We feel really bad about this because *** is such a nice girl and felt so bad that she quit because of all of this We also offered the customer another rental at no charge but the plus year old customer wants to show his girlfriend that he is really powerful (you know the type) Anyhow, we are willing to do whatever is recommended to close out this complaint*** 619-757-
We have already provided our responseGoing back and forth with an individual who disrespects our property, violates our terms and conditions, and fails to pay balances owed is not an individual that we will do business withThey are more than welcome to find service elsewhereOur office keeps detailed records of the status of all cars rented out and checked back inThis individual had smoked in the car, left physical evidence of smoking, along with the smell of smoke lingering in the interior of the carWe can support all our statements and position with evidence
In closing, this individual is simply unhappy because we refused to rent them another car unless they satisfied their outstanding obligationsThey attempted to retaliate against us by defaming us and now we are pursuing legal action
It is unfortunate that the car was returned with damage
68) background-"> The customer disputes the price of the damage however he did agree that he caused it. The customer states that the damage was caused by the weather which is not true, weather cannot cause this kind of damage. If weather caused it, Toyota would be the one responsible. BOTH doors were damaged, we did polish one side and the other side was not able to be polished so we painted it, further to keep great customer relations we charged our cost, not retail and then discounted it again. The customer should call a body shop and ask what it costs to polish one side and paint the other side. We just reprinted the invoice and the price is $532.21, we charged $400.00. Further at that time the clients who were here, who rented the car were okay with everything. We did receive a call one week later from the parents of the clients and they wanted to know why we charged for damages. The call came from the parents, not the clients who rented the car. Also, we did not even charge them loss of use, even though we got paid for the car damages, we still had to make payment to the bank during the time we could not rent out the car while the car was in the shop being repaired. Another really important thing to note is that we did not sell them insurance because they DECLINED coverage because they had their own insurance. If however they would have purchased insurance with two drivers for three days, my guess is it would have cost $per day liability (SECONDARY COVERAGE) $per day or so for the car, then all of the underage fees and two drivers for three days could have cost $250??? Plus many of the carriers may not have a nondeductible for kids (underage) so there may have been a $500/$deductible, so the customer could have paid a total of $750/1250? We are at a loss about what we did wrong so we don't duplicate the problem again and are very open to suggestions
It is unfortunate that the car was returned with damage. The customer disputes the price of the damage however he did agree that he caused it. The customer states that the damage was caused by the weather which is not true, weather cannot cause this kind of
damage. If weather caused it, Toyota would be the one responsible. BOTH doors were damaged, we did polish one side and the other side was not able to be polished so we painted it, further to keep great customer relations we charged our cost, not retail and then discounted it again. The customer should call a body shop and ask what it costs to polish one side and paint the other side. We just reprinted the invoice and the price is $532.21, we charged $400.00. Further at that time the clients who were here, who rented the car were okay with everything. We did receive a call one week later from the parents of the clients and they wanted to know why we charged for damages. The call came from the parents, not the clients who rented the car. Also, we did not even charge them loss of use, even though we got paid for the car damages, we still had to make payment to the bank during the time we could not rent out the car while the car was in the shop being repaired. Another really important thing to note is that we did not sell them insurance because they DECLINED coverage because they had their own insurance. If however they would have purchased insurance with two drivers for three days, my guess is it would have cost $per day liability (SECONDARY COVERAGE) $per day or so for the car, then all of the underage fees and two drivers for three days could have cost $250??? Plus many of the carriers may not have a nondeductible for kids (underage) so there may have been a $500/$deductible, so the customer could have paid a total of $750/1250? We are at a loss about what we did wrong so we don't duplicate the problem again and are very open to suggestions
When I took businesses classes in college, we were taught that no matter how you treat customers 3% percent will not be happy, I strongly feel this customer is one of the three percent The customer also states that there are reviews of the same complaint which is false, this is the first time this happened It happened, we are sorry, our manager *** talked with the guy over the phone the entire day and *** who makes everybody happy was unable to make the guy happy We feel we are unable to make 100% of the people happy 100% of the time If we are doing anything illegal, report us and shut us down, we have taken steps to insure this will never happen again, the girl that did the charge is no longer charging anybody.
At this time we do not want to deal with this customer again and would like a recommendation from the Revdex.com as to what the recommendation would be to close this complaint
Dear Ms. [redacted]:
This is a response to the above-referenced complaint (ID [redacted]). To make a long story short,...
this customer's wife had previously rented a car. They smoked in the car which was against our terms and conditions and our written agreement with them. Additionally, our agreement stated if someone ever smoked in the car, the would be responsible for a $350.00 charge to clean the car.
They smoked in the car. They refused to pay the smoke cleaning fee. About a year later, they attempted to rent another car. We told them they could rent another car if they settled their outstanding obligations. They refused. Instead, they left defamatory comments for us.
We have documented all the pictures of the smoking in the car. There is no question and mistake that they violated the agreement and refused to make payment. We were within our contractual rights to ask not only for the smoke fee, but to refuse to rent out another car that would be mistreated.
Please see the attached letter our attorney sent them. We trust that this will conclude this matter. However, if you need additional information, please contact us. Thank you.
Sean
Renty LLC
8025 Clairemont Mesa Blvd., Ste. 20
San Diego, CA 92111
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I quite obviously reject the response. This matter is in no way settled and I would like my complaint with the Revdex.com to stay active.
They have offered no resolution other than I pay them the money they are wrongly trying to charge me. This is not much of a solution to me.
As well, on top of bad business practice with a customer, they are now trying to infringe on my First Amendament right of free speech. Unacceptable.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[First of all, I was NOT rude whatsoever to their employee, nor did I raise my voice to her, or put pressure on her. It os clear she was NOT properly trained to do a basic credit card transaction. Clearly an issue that starts at the Management Level. In fact, there was a Manager on duty that morning, however he never made an attempt to assist her, nor did she request his assistance, nor did the other employee provide any assistance to her.
Second, there was NO offer of a "no cost" future rental. And, quite frankly I would NEVER take my business back to this company. There are NUMEROUS bad reviews of this company in regards to very similar issues so there is a history of this company having issues. I never received such a offer. Second, I am NOT a "65 plus" person trying to impress my girlfriend. Sean should be careful of his words as they could be interpreted as "DAFAMATION OF CHARACTER". I take great exception to this INSULT. If Sean had his facts straight, he would clearly see my birthdate on the copy of my DL they have, and would see I just turned 56. And, I was NOT trying to impress "my girlfriend". Again, if they knew their facts, they would have known, that was my wife with me as it was her credit card that they over charged, NOT once, but twice, the first time was when we rented the first time.
Third, the company's response clearly shows their childish, unprofessional, unethical business behavior.
Thank you.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[As I stated in my original complaint, the resolution is to refund my rental fee. Second, you can apologize for your rude and disrespectful comments you made about me and my wife in your last response. I guess that was something you were taught in your college business classes (make disrespectful comments about your paying customers)? It would also be nice if you'd identify yourself as to what your position is with the company? Third, this issue occurred twice with two different employees within a couple months of each other so there is a track history. Fourth, Yes there are other negative reviews about your company with different and similar issues.
Refund my rental fees, is all I ask (and STOP with the disrespectful comments about your paying customers. Thank you!]
Regards,
[redacted]
We have already provided our response. Going back and forth with an individual who disrespects our property, violates our terms and conditions, and fails to pay balances owed is not an individual that we will do business with. They are more than welcome to find service elsewhere.Our office keeps detailed records of the status of all cars rented out and checked back in. This individual had smoked in the car, left physical evidence of smoking, along with the smell of smoke lingering in the interior of the car. We can support all our statements and position with evidence. In closing, this individual is simply unhappy because we refused to rent them another car unless they satisfied their outstanding obligations. They attempted to retaliate against us by defaming us and now we are pursuing legal action.
On 08/11/2014 the customer called and admltted he broke the windshield on the car that he
was ranting and save us a claim number for this claim. I told him at the time that the
conversation Is being recorded and he was okay with that. He also stated that there was an
error when he stated in his...
complaint that he was blamed for all kinds of damase and that the
windshield was the only Issue. Your letter to us states that we need to respond by 08/20/2014
and below you will find our response.
We are In receipt of your complaint message dated 08/06/2014 (copy enclosed). The customer
is complain ins that he did not cause the damase to the windshield of the car he rented from us,
however It Is our policy to do an Inspection WITH the customer and write everything that both
we and the customer see. Once the c:ar Is Inspected, we ask the customer to sisn the Inspection
sheet before the car Is moved. Further, we also take no less than twenty (20) date and time
stamped pictures of the c:ar before the customer takes delivery of the vehicle. In this case, the
renter asked us to mark down the tiniest of scratches, please see the checkout sheet that Is all
marked up per the customer's request. Further please note that the customer admits his job Is
or was a vehicle appraiser, vehicle eppralsers always check damage on windshields, and this Is
just standard practice. The bottom line Is that the customer did cause the damage, we could
not have missed a cracked windshield since It Is just In front of sight and there Is just no way to
drive the car without noticing the damage.
Our policy about deposits Is that we return the deposit once the customer returns the car with
no damase. The customer cannot expect us to return the deposit lfthera Is damase and our
contract specifically states that.
Please let me know If you have any questions or concerns.
[redacted]
Warning! Do not use this comany. they renty out motorcycles not fit for purpose and just dont care that your life is at risk or even offer an apology.
I rented a BMW Z1200GT for two days to ride in the mountains. the gear sellectors were shot. I could not sellect 3rd gear most of the time and troible with 4th, 5th and 6th gear sellection. danderous on mountain roads. I had to inflate the front tyre as it was too low. panels on the bike had srews missing and generlly its was tired and tatty. my advice is keep well away from them.
On 08/11/2014 the customer called and admltted he broke the windshield on the car that he
was ranting and save us a claim number for this claim. I told him at the time that the
conversation Is being recorded and he was okay with that. He also stated that there was an
error when...
he stated in his complaint that he was blamed for all kinds of damase and that the
windshield was the only Issue. Your letter to us states that we need to respond by 08/20/2014
and below you will find our response.
We are In receipt of your complaint message dated 08/06/2014 (copy enclosed). The customer
is complain ins that he did not cause the damase to the windshield of the car he rented from us,
however It Is our policy to do an Inspection WITH the customer and write everything that both
we and the customer see. Once the c:ar Is Inspected, we ask the customer to sisn the Inspection
sheet before the car Is moved. Further, we also take no less than twenty (20) date and time
stamped pictures of the c:ar before the customer takes delivery of the vehicle. In this case, the
renter asked us to mark down the tiniest of scratches, please see the checkout sheet that Is all
marked up per the customer's request. Further please note that the customer admits his job Is
or was a vehicle appraiser, vehicle eppralsers always check damage on windshields, and this Is
just standard practice. The bottom line Is that the customer did cause the damage, we could
not have missed a cracked windshield since It Is just In front of sight and there Is just no way to
drive the car without noticing the damage.
Our policy about deposits Is that we return the deposit once the customer returns the car with
no damase. The customer cannot expect us to return the deposit lfthera Is damase and our
contract specifically states that.
Please let me know If you have any questions or concerns.
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I quite obviously reject the responseThis matter is in no way settled and I would like my complaint with the Revdex.com to stay active They have offered no resolution other than I pay them the money they are wrongly trying to charge meThis is not much of a solution to me As well, on top of bad business practice with a customer, they are now trying to infringe on my First Amendament right of free speechUnacceptable Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [First of all, I was NOT rude whatsoever to their employee, nor did I raise my voice to her, or put pressure on herIt os clear she was NOT properly trained to do a basic credit card transactionClearly an issue that starts at the Management LevelIn fact, there was a Manager on duty that morning, however he never made an attempt to assist her, nor did she request his assistance, nor did the other employee provide any assistance to her Second, there was NO offer of a "no cost" future rentalAnd, quite frankly I would NEVER take my business back to this companyThere are NUMEROUS bad reviews of this company in regards to very similar issues so there is a history of this company having issuesI never received such a offerSecond, I am NOT a "plus" person trying to impress my girlfriendSean should be careful of his words as they could be interpreted as "DAFAMATION OF CHARACTER"I take great exception to this INSULTIf Sean had his facts straight, he would clearly see my birthdate on the copy of my DL they have, and would see I just turned And, I was NOT trying to impress "my girlfriend"Again, if they knew their facts, they would have known, that was my wife with me as it was her credit card that they over charged, NOT once, but twice, the first time was when we rented the first time Third, the company's response clearly shows their childish, unprofessional, unethical business behaviorThank you Regards, [redacted] ***
Warning! Do not use this comanythey renty out motorcycles not fit for purpose and just dont care that your life is at risk or even offer an apology I rented a BMW Z1200GT for two days to ride in the mountainsthe gear sellectors were shoti could not sellect 3rd gear most of the time and troible with 4th, 5th and 6th gear sellectiondanderous on mountain roadsI had to inflate the front tyre as it was too lowpanels on the bike had srews missing and generlly its was tired and tattymy advice is keep well away from them
On 08/11/the customer called and admltted he broke the windshield on the car that he was ranting and save us a claim number for this claimI told him at the time that the conversation Is being recorded and he was okay with thatHe also stated that there was an error when he stated in his complaint that he was blamed for all kinds of damase and that the windshield was the only IssueYour letter to us states that we need to respond by 08/20/ and below you will find our response We are In receipt of your complaint message dated 08/06/(copy enclosed)The customer is complain ins that he did not cause the damase to the windshield of the car he rented from us, however It Is our policy to do an Inspection WITH the customer and write everything that both we and the customer seeOnce the c:ar Is Inspected, we ask the customer to sisn the Inspection sheet before the car Is movedFurther, we also take no less than twenty (20) date and time stamped pictures of the c:ar before the customer takes delivery of the vehicleIn this case, the renter asked us to mark down the tiniest of scratches, please see the checkout sheet that Is all marked up per the customer's requestFurther please note that the customer admits his job Is or was a vehicle appraiser, vehicle eppralsers always check damage on windshields, and this Is just standard practiceThe bottom line Is that the customer did cause the damage, we could not have missed a cracked windshield since It Is just In front of sight and there Is just no way to drive the car without noticing the damage Our policy about deposits Is that we return the deposit once the customer returns the car with no damaseThe customer cannot expect us to return the deposit lfthera Is damase and our contract specifically states that Please let me know If you have any questions or concerns [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This is absolutely unacceptable behavior from a companyNot only do they wrongly accuse me of something, then they refuse me service because of it, and now they are threatening to sue me because I rightfully wrote negative reviews about themThis is the behavior of childrenIt astounds me that a company can function with such an obvious lack of appropriate leadership and management.
First, I do not accept this resolution because the company has offered no resolutionThey simply informed the Revdex.com and myself that they are going to wrongly attempt to sue me.
Second, I violated no smoking policyTheir persistent on arguing that fact is becoming very frustratingThey also claim to have "picture evidence of smoking"I am not sure how you could even take picture evidence of thisAlso, we informed them upon receiving the rental that we found cigarette butts and ash in the carI can only imagine that is the "picture evidence" they speak of and it is possible that we missed some when cleaning the carHowever, that evidence of smoking was never ours.
I am convince that there is specific motivation behind the company being so persistent about the accusationsThe car we supposedly smoked in was given to us as a free month rentalThe rental we had previously had the alternator go out so Renty took it to the shop to fix itUpon fixing it they then re-rented it to another customerEven though we still had a valid contract on that carSo to make up for this enormous mistake they gave us a one month free rental in a nicer car because it is all they hadI am convinced they were upset about this lost revenue on the nicer car and were trying to make up for it by charging us this smoking feeThat is simply and unacceptable business practice that they should be ashamed of.
As well, the fact that they have made numerous errors and are threatening to sue over bad reviews and "defamation" is ridiculousIn my reviews on Yelp and Google I mention nothing of the smoking incident and simply state facts about my terrible experiences with this company That is in no way defamationSo, on top of my previous request to have the smoking fee waived, I also want any legal action dropped.
Regards,
*** ***
The customer is correct, we have over charged the customer, there was a new girl (*** that did the charge and made a mistake I viewed the video myself on this transaction and the customer was not the nicest person in the world, *** was very nervous during the interaction We
reversed the charge and it took several days for the customers own bank to release the money ***, one of the managers spoke to the customer almost all day We feel really bad about this because *** is such a nice girl and felt so bad that she quit because of all of this We also offered the customer another rental at no charge but the plus year old customer wants to show his girlfriend that he is really powerful (you know the type) Anyhow, we are willing to do whatever is recommended to close out this complaint*** 619-757-
We have already provided our responseGoing back and forth with an individual who disrespects our property, violates our terms and conditions, and fails to pay balances owed is not an individual that we will do business withThey are more than welcome to find service elsewhereOur office keeps detailed records of the status of all cars rented out and checked back inThis individual had smoked in the car, left physical evidence of smoking, along with the smell of smoke lingering in the interior of the carWe can support all our statements and position with evidence
In closing, this individual is simply unhappy because we refused to rent them another car unless they satisfied their outstanding obligationsThey attempted to retaliate against us by defaming us and now we are pursuing legal action
It is unfortunate that the car was returned with damage
68) background-"> The customer disputes the price of the damage however he did agree that he caused it. The customer states that the damage was caused by the weather which is not true, weather cannot cause this kind of damage. If weather caused it, Toyota would be the one responsible. BOTH doors were damaged, we did polish one side and the other side was not able to be polished so we painted it, further to keep great customer relations we charged our cost, not retail and then discounted it again. The customer should call a body shop and ask what it costs to polish one side and paint the other side. We just reprinted the invoice and the price is $532.21, we charged $400.00. Further at that time the clients who were here, who rented the car were okay with everything. We did receive a call one week later from the parents of the clients and they wanted to know why we charged for damages. The call came from the parents, not the clients who rented the car. Also, we did not even charge them loss of use, even though we got paid for the car damages, we still had to make payment to the bank during the time we could not rent out the car while the car was in the shop being repaired. Another really important thing to note is that we did not sell them insurance because they DECLINED coverage because they had their own insurance. If however they would have purchased insurance with two drivers for three days, my guess is it would have cost $per day liability (SECONDARY COVERAGE) $per day or so for the car, then all of the underage fees and two drivers for three days could have cost $250??? Plus many of the carriers may not have a nondeductible for kids (underage) so there may have been a $500/$deductible, so the customer could have paid a total of $750/1250? We are at a loss about what we did wrong so we don't duplicate the problem again and are very open to suggestions
It is unfortunate that the car was returned with damage. The customer disputes the price of the damage however he did agree that he caused it. The customer states that the damage was caused by the weather which is not true, weather cannot cause this kind of
damage. If weather caused it, Toyota would be the one responsible. BOTH doors were damaged, we did polish one side and the other side was not able to be polished so we painted it, further to keep great customer relations we charged our cost, not retail and then discounted it again. The customer should call a body shop and ask what it costs to polish one side and paint the other side. We just reprinted the invoice and the price is $532.21, we charged $400.00. Further at that time the clients who were here, who rented the car were okay with everything. We did receive a call one week later from the parents of the clients and they wanted to know why we charged for damages. The call came from the parents, not the clients who rented the car. Also, we did not even charge them loss of use, even though we got paid for the car damages, we still had to make payment to the bank during the time we could not rent out the car while the car was in the shop being repaired. Another really important thing to note is that we did not sell them insurance because they DECLINED coverage because they had their own insurance. If however they would have purchased insurance with two drivers for three days, my guess is it would have cost $per day liability (SECONDARY COVERAGE) $per day or so for the car, then all of the underage fees and two drivers for three days could have cost $250??? Plus many of the carriers may not have a nondeductible for kids (underage) so there may have been a $500/$deductible, so the customer could have paid a total of $750/1250? We are at a loss about what we did wrong so we don't duplicate the problem again and are very open to suggestions
When I took businesses classes in college, we were taught that no matter how you treat customers 3% percent will not be happy, I strongly feel this customer is one of the three percent The customer also states that there are reviews of the same complaint which is false, this is the first time this happened It happened, we are sorry, our manager *** talked with the guy over the phone the entire day and *** who makes everybody happy was unable to make the guy happy We feel we are unable to make 100% of the people happy 100% of the time If we are doing anything illegal, report us and shut us down, we have taken steps to insure this will never happen again, the girl that did the charge is no longer charging anybody.
At this time we do not want to deal with this customer again and would like a recommendation from the Revdex.com as to what the recommendation would be to close this complaint
Dear Ms. [redacted]:
This is a response to the above-referenced complaint (ID [redacted]). To make a long story short,...
this customer's wife had previously rented a car. They smoked in the car which was against our terms and conditions and our written agreement with them. Additionally, our agreement stated if someone ever smoked in the car, the would be responsible for a $350.00 charge to clean the car.
They smoked in the car. They refused to pay the smoke cleaning fee. About a year later, they attempted to rent another car. We told them they could rent another car if they settled their outstanding obligations. They refused. Instead, they left defamatory comments for us.
We have documented all the pictures of the smoking in the car. There is no question and mistake that they violated the agreement and refused to make payment. We were within our contractual rights to ask not only for the smoke fee, but to refuse to rent out another car that would be mistreated.
Please see the attached letter our attorney sent them. We trust that this will conclude this matter. However, if you need additional information, please contact us. Thank you.
Sean
Renty LLC
8025 Clairemont Mesa Blvd., Ste. 20
San Diego, CA 92111
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I quite obviously reject the response. This matter is in no way settled and I would like my complaint with the Revdex.com to stay active.
They have offered no resolution other than I pay them the money they are wrongly trying to charge me. This is not much of a solution to me.
As well, on top of bad business practice with a customer, they are now trying to infringe on my First Amendament right of free speech. Unacceptable.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[First of all, I was NOT rude whatsoever to their employee, nor did I raise my voice to her, or put pressure on her. It os clear she was NOT properly trained to do a basic credit card transaction. Clearly an issue that starts at the Management Level. In fact, there was a Manager on duty that morning, however he never made an attempt to assist her, nor did she request his assistance, nor did the other employee provide any assistance to her.
Second, there was NO offer of a "no cost" future rental. And, quite frankly I would NEVER take my business back to this company. There are NUMEROUS bad reviews of this company in regards to very similar issues so there is a history of this company having issues. I never received such a offer. Second, I am NOT a "65 plus" person trying to impress my girlfriend. Sean should be careful of his words as they could be interpreted as "DAFAMATION OF CHARACTER". I take great exception to this INSULT. If Sean had his facts straight, he would clearly see my birthdate on the copy of my DL they have, and would see I just turned 56. And, I was NOT trying to impress "my girlfriend". Again, if they knew their facts, they would have known, that was my wife with me as it was her credit card that they over charged, NOT once, but twice, the first time was when we rented the first time.
Third, the company's response clearly shows their childish, unprofessional, unethical business behavior.
Thank you.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[As I stated in my original complaint, the resolution is to refund my rental fee. Second, you can apologize for your rude and disrespectful comments you made about me and my wife in your last response. I guess that was something you were taught in your college business classes (make disrespectful comments about your paying customers)? It would also be nice if you'd identify yourself as to what your position is with the company? Third, this issue occurred twice with two different employees within a couple months of each other so there is a track history. Fourth, Yes there are other negative reviews about your company with different and similar issues.
Refund my rental fees, is all I ask (and STOP with the disrespectful comments about your paying customers. Thank you!]
Regards,
[redacted]
We have already provided our response. Going back and forth with an individual who disrespects our property, violates our terms and conditions, and fails to pay balances owed is not an individual that we will do business with. They are more than welcome to find service elsewhere.Our office keeps detailed records of the status of all cars rented out and checked back in. This individual had smoked in the car, left physical evidence of smoking, along with the smell of smoke lingering in the interior of the car. We can support all our statements and position with evidence. In closing, this individual is simply unhappy because we refused to rent them another car unless they satisfied their outstanding obligations. They attempted to retaliate against us by defaming us and now we are pursuing legal action.
On 08/11/2014 the customer called and admltted he broke the windshield on the car that he
was ranting and save us a claim number for this claim. I told him at the time that the
conversation Is being recorded and he was okay with that. He also stated that there was an
error when he stated in his...
complaint that he was blamed for all kinds of damase and that the
windshield was the only Issue. Your letter to us states that we need to respond by 08/20/2014
and below you will find our response.
We are In receipt of your complaint message dated 08/06/2014 (copy enclosed). The customer
is complain ins that he did not cause the damase to the windshield of the car he rented from us,
however It Is our policy to do an Inspection WITH the customer and write everything that both
we and the customer see. Once the c:ar Is Inspected, we ask the customer to sisn the Inspection
sheet before the car Is moved. Further, we also take no less than twenty (20) date and time
stamped pictures of the c:ar before the customer takes delivery of the vehicle. In this case, the
renter asked us to mark down the tiniest of scratches, please see the checkout sheet that Is all
marked up per the customer's request. Further please note that the customer admits his job Is
or was a vehicle appraiser, vehicle eppralsers always check damage on windshields, and this Is
just standard practice. The bottom line Is that the customer did cause the damage, we could
not have missed a cracked windshield since It Is just In front of sight and there Is just no way to
drive the car without noticing the damage.
Our policy about deposits Is that we return the deposit once the customer returns the car with
no damase. The customer cannot expect us to return the deposit lfthera Is damase and our
contract specifically states that.
Please let me know If you have any questions or concerns.
[redacted]
Warning! Do not use this comany. they renty out motorcycles not fit for purpose and just dont care that your life is at risk or even offer an apology.
I rented a BMW Z1200GT for two days to ride in the mountains. the gear sellectors were shot. I could not sellect 3rd gear most of the time and troible with 4th, 5th and 6th gear sellection. danderous on mountain roads. I had to inflate the front tyre as it was too low. panels on the bike had srews missing and generlly its was tired and tatty. my advice is keep well away from them.
On 08/11/2014 the customer called and admltted he broke the windshield on the car that he
was ranting and save us a claim number for this claim. I told him at the time that the
conversation Is being recorded and he was okay with that. He also stated that there was an
error when...
he stated in his complaint that he was blamed for all kinds of damase and that the
windshield was the only Issue. Your letter to us states that we need to respond by 08/20/2014
and below you will find our response.
We are In receipt of your complaint message dated 08/06/2014 (copy enclosed). The customer
is complain ins that he did not cause the damase to the windshield of the car he rented from us,
however It Is our policy to do an Inspection WITH the customer and write everything that both
we and the customer see. Once the c:ar Is Inspected, we ask the customer to sisn the Inspection
sheet before the car Is moved. Further, we also take no less than twenty (20) date and time
stamped pictures of the c:ar before the customer takes delivery of the vehicle. In this case, the
renter asked us to mark down the tiniest of scratches, please see the checkout sheet that Is all
marked up per the customer's request. Further please note that the customer admits his job Is
or was a vehicle appraiser, vehicle eppralsers always check damage on windshields, and this Is
just standard practice. The bottom line Is that the customer did cause the damage, we could
not have missed a cracked windshield since It Is just In front of sight and there Is just no way to
drive the car without noticing the damage.
Our policy about deposits Is that we return the deposit once the customer returns the car with
no damase. The customer cannot expect us to return the deposit lfthera Is damase and our
contract specifically states that.
Please let me know If you have any questions or concerns.
[redacted]