This complaint was submitted against, my company Republic West Remodeling, Inc The customer actually worked with a completely independent company, Republic West Home [redacted] , referenced in the complaint, is the owner of Republic West Home There is absolutely no relationship between Republic West Remodeling and Republic West Home Please remove this complaint from my company as my record with the Revdex.com is very important to me.Thank you.Sincerely, [redacted] President Republic West Remodeling
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Even prior to hiring Republic West for upgraded replacement windows and sliding doors, I did my research to ensure I was doing business with a reputable company I was impressed that they had a large folder with all kinds of accolades and with what to watch out for when using a contractor and with any remodel They also included proof of Revdex.com Business Ethics Award in and I hired Republic West and signed an invoice with terms and conditions from Republic West on · On I was provided a quote from Republic West for a brand of windows called “Contour”* That quote was for $ No one ever explained that [redacted] , [redacted] , [redacted] and Republic West formally known as [redacted] and [redacted] Company was not the Republic West I was doing business with.· On I added to the quote to have the two sliding glass doors replaced as well The new quote was for a total of $ · On I paid the total $ In February of and several times later in I called Republic West to say that the sealant used to adhere the window to the windowsill was coming apart on the lower south side of the large window in the kitchenWhen Republic West came out they said, this is and they resealed it again, each time - at least three or four times.· I called in 2009, 2010, 2011, 2012, and explained that I was still having issues with the same window in the kitchen.· During these calls I was advised that it must be due to water damage not caused by Republic West installing the windows and there was nothing else they could do since they had come out many times before I even had the owner of the Company [redacted] call me and say it was my water damage that caused this issue This is not true I had my entire roof replaced after the large monsoon that hit the north valley in and the receipt shows the SW part of the kitchen had damage but not the south (almost south east portion of where the window has never been fully sealed or installed correctly) Also they didn’t see any prior damage from the roofToday is 5/29/and have been told by two door and window companies that because the initial issue was showing the window coming away from the sill, this is due to RW not putting the install screw in to secure the window correctly One of those companies came out this morning They confirmed the same and also confirmed that the stucco job RW did was extremely poor and this has caused water damage and possibly mold damage Why did RW not honor their warranty when I called three weeks after install and advise that they didn't install the window correctly and re install it? Isn't that what they should have done in 2008? They were not honest in their response they were not honest when they installed my window and they are still not honest now Regards, [redacted]
To whom it may concern,We have been in contact with the customer for weeks and he was confused about the warranty process We have spoken to him and he has agreed to fill out the necessary paperwork as we had requested on multiple occasions Now that the paperwork is complete we have started the claims process and the customer has agreed to process as we have explained it.Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I still have not resolved our problemRepublic has not sent anybody to fix the windows and said they would
This complaint was submitted against, my company Republic West Remodeling, Inc The customer actually worked with a completely independent company, Republic West Home [redacted] , referenced in the complaint, is the owner of Republic West Home There is absolutely no relationship between Republic West Remodeling and Republic West Home Please remove this complaint from my company as my record with the Revdex.com is very important to me.Thank you.Sincerely, [redacted] President Republic West Remodeling
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Even prior to hiring Republic West for upgraded replacement windows and sliding doors, I did my research to ensure I was doing business with a reputable company I was impressed that they had a large folder with all kinds of accolades and with what to watch out for when using a contractor and with any remodel They also included proof of Revdex.com Business Ethics Award in and I hired Republic West and signed an invoice with terms and conditions from Republic West on · On I was provided a quote from Republic West for a brand of windows called “Contour”* That quote was for $ No one ever explained that [redacted] , [redacted] , [redacted] and Republic West formally known as [redacted] and [redacted] Company was not the Republic West I was doing business with.· On I added to the quote to have the two sliding glass doors replaced as well The new quote was for a total of $ · On I paid the total $ In February of and several times later in I called Republic West to say that the sealant used to adhere the window to the windowsill was coming apart on the lower south side of the large window in the kitchenWhen Republic West came out they said, this is and they resealed it again, each time - at least three or four times.· I called in 2009, 2010, 2011, 2012, and explained that I was still having issues with the same window in the kitchen.· During these calls I was advised that it must be due to water damage not caused by Republic West installing the windows and there was nothing else they could do since they had come out many times before I even had the owner of the Company [redacted] call me and say it was my water damage that caused this issue This is not true I had my entire roof replaced after the large monsoon that hit the north valley in and the receipt shows the SW part of the kitchen had damage but not the south (almost south east portion of where the window has never been fully sealed or installed correctly) Also they didn’t see any prior damage from the roofToday is 5/29/and have been told by two door and window companies that because the initial issue was showing the window coming away from the sill, this is due to RW not putting the install screw in to secure the window correctly One of those companies came out this morning They confirmed the same and also confirmed that the stucco job RW did was extremely poor and this has caused water damage and possibly mold damage Why did RW not honor their warranty when I called three weeks after install and advise that they didn't install the window correctly and re install it? Isn't that what they should have done in 2008? They were not honest in their response they were not honest when they installed my window and they are still not honest now Regards, [redacted]
To whom it may concern,We have been in contact with the customer for weeks and he was confused about the warranty process We have spoken to him and he has agreed to fill out the necessary paperwork as we had requested on multiple occasions Now that the paperwork is complete we have started the claims process and the customer has agreed to process as we have explained it.Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I still have not resolved our problemRepublic has not sent anybody to fix the windows and said they would