If you could please give me more information on when the transaction took place or a copy of the Invoice and receipts that you have so that we can clear up any mis communications You can reach me at [redacted] @retrievertowing.com
I understand the unfortunates situation that you have had happenThe call receiver that mis-quoted you is a new employee and she did give you incorrect informationUnfortunately the tow was initiated due to policies and procedures through your apartment managerYou would need to speak with them regarding their policyWe are only providing a service requested by them
Hello The rules for towing on that property are stipulated by the Management team of the property That is what you will have to speak with them aboutWe only tow when requested
Complaint: [redacted] I am rejecting this response because: Oregon law states that you must provide pictures proving the violation is validThe property management told me that they did not request the car be towedThey stated that I should ask for proof as there have been multiple complaints from other tenants that cars are being towed when not in violationI require photographic proof that my car was in violation or you are required to release my vehicle to meI have been without my car for more than a month you will be lucky if I do not pic sh this into small claimsProvide proof or release the carSincerely, [redacted]
Retriever has no way of notifying who owns vehicles at allThe lot is monitored by Retriever as requested by the property ownerIt would be up to the owner of the vehicle to advise the property of the status of the vehicle, since that did not happen the property owner has asked that we remove it
Hello The rules and regulations do come from your apartment complex not from retriever Towing The rules are generated by them and we only provide a service requested by the apartment complex I advise you to please contact your direct manager for what you are looking for Thank you
Complaint: [redacted] I am rejecting this response because: I believed that at the time of me visiting the towing company to pick up the vehicle I should have been advised of the processInstead of having to come home to a surprise letter in the mail a week saying that know I will be owing a lot more then the price I was quoted when I first went to pick up the vehicleIf the gentleman at the desk was to tell me that there will be additional charges and fees I would still have to be responsible for in the future and a brief layout of the process I would of asked to borrow the money, or find a way to come up with it instead of letting additional charges accumulateNow the company wants me to pay for all these fees that is a lot more then what we started with when I couldn't even afford the 474, in additional to not even getting the carI would have of very much appreciated if they would of told me the process when I was there or at least warn me of what would happen if the car was not picked upIf I knew of the possible consequences I would of asked to borrow the money to avoid additional charges, having to pay differences, or being sent to collectionIts the right thing to advise people instead of blindsiding them with a letter in the mail once charges have already started to accumulate Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because:Again, there was no sign stating it was not a designated parking spot, there was no red painted curb, and there had been no walk through with new management and third party stating specifications of where to tow When I spoke with management directly, Jessica even told me she had no idea where unmarked areas where that were supposed to be towed Third party, Bishop, has yet to get back to me on whether he told you specifically to tow that area Again, cars were parked there for several weeks afterwards and so are you saying there were two nights total that the complex asked you to tow? and then once I brought this to their attention they asked you to not? In that case, I guess it would be every single person who parked there afterwards' responsibility to reimburse me because I paid for them to not get towed until the spot was painted red....Your answer is vague and not what the complex is communicating to me If the complex wanted you to tow that one specific spot that was unmarked, then why cant they back that claim up? You have brushed off my ORS statutes and claimed it does not apply to private property but then what does? what documents do you have specifying the complex specifically outlining that area for towing? Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: The rules of requiring a permit were meant for long visits of several hours up to Not short visits of an hour or two by service people or others whom I may not even be expectingI cannot be outside waiting for everybody and then walk them up to their cars in order to have the permit returned to meI cannot let them have a permit permanently because they only visit me a few rimes a year, they may change cars or lose the permitI was given only permitsWhat if am ill in bed and a nurse comes to take care of meAm I supposed to wait for her outside and walk her to her car when she leavesThat is ridiculous Retriever towing staff makes up the rules to suit their money conveniencesMy roommate 's girlfriend 's car was towed several month ago even though Retriever personnel later admitted that the permit was on the dash and could be seen from the outside, which is the spirit of the rule, don't you think? I do not have a problem with placing a time limit of one or two hours, beyond which a visitor should not be allowed there unless the car has a permit, but requiring the permit from the minute they arrive does not make any sense and far from making things easier, it compounds the problems created by the lack of parking space in our community [redacted] Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: The business response isn't a resolution, it's a request for info so I don't want the case closed until they get the info below I didn't see a way to directly provide this information to them so I picked "reject" so that the case isn't accidentally set to "resolved" My auto information is as follows [redacted] Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: Retriever Towing has not addressed any of my complaints and has simply passed responsibility onto the business owner My complaints are as follows: The posted signage is placed in such a way that it can be easily misunderstood And the fact that the signage is Retriever Towing branded and owned is very dubious The fact that two tow trucks were there within minutes of me parking makes it feel very predatory when combined with the above The driver did not provide a written price schedule when requested, which is required of all tow truck operators The "drop fee" charged is almost double the maximum tow rate allowed by the municipalSincerely, [redacted] Sincerely, [redacted]
Hello, Unfortunately we are hired by your apartment complex to patrol the parking for themIf you have issue's with no one advising you of the parking expectations my suggestion would be to speak with your Manager As far as showing proof of ownership of anyone's vehicle, it is a requirement that we have to follow in order to not give anyone a vehicle they do not own Thank you
Hello Unfortunately no one has any way of knowing when a car is disabled or parked illegallyI also cannot give out the owners private information at all
Complaint: [redacted] I am rejecting this response because:Still illegal to patrol a parking lot and as a towing company you guys know the law, in my renters agreement doesn't say anywhere I can't park on the visitor spot while I have a parking permit on my car I also contacted the management of the apartments about this and they said you guys handle the legal situations about towing, also that doesn't apply for the first time my car was towed while had a parking permit and was parked legally, and I try to solve this situation before I paid to get my car out of the impound and the person in charge said "I don't have time for this" and end up paying $two months ago and I emailed retrieving towing multiple times with no answer, also I requested pictures of my car been park illegal and you guys refused to give me copy of the pictures for my understanding you guys have to have pictures of the vehicle before towing it away!! All this just shows your business isn't doing things the right and legal way which explain why you have all this complains and issuesSincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because:This is an unacceptable response. My request is valid, as the egregious rates are inexcusable and are not in compliance with any city mandates.I will be taking this up with Mayor Wheeler. Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: Due to Tow company saying they are told by the property owner to remove vehicles from this location, yet they refuse to provide that information, we are left no option but to seek remedy from Small Claims Court Sincerely, [redacted]
Complaint: ***I am rejecting this response because:The car is a Black Dodge DartIt was taken from Legacy Oaks Apartments on December 11th Plate number *** ***Sincerely,*** ***
If you could please give me more information on when the transaction took place or a copy of the Invoice and receipts that you have so that we can clear up any mis communications You can reach me at [redacted] @retrievertowing.com
I understand the unfortunates situation that you have had happenThe call receiver that mis-quoted you is a new employee and she did give you incorrect informationUnfortunately the tow was initiated due to policies and procedures through your apartment managerYou would need to speak with them regarding their policyWe are only providing a service requested by them
Hello The vehicle was towed per request of the addressIf you are disputing anything please go to the Web sight for complaints Thank you
Hello The rules for towing on that property are stipulated by the Management team of the property That is what you will have to speak with them aboutWe only tow when requested
Hi *** Can you provide me your vehicle information please
Complaint: [redacted] I am rejecting this response because: Oregon law states that you must provide pictures proving the violation is validThe property management told me that they did not request the car be towedThey stated that I should ask for proof as there have been multiple complaints from other tenants that cars are being towed when not in violationI require photographic proof that my car was in violation or you are required to release my vehicle to meI have been without my car for more than a month you will be lucky if I do not pic sh this into small claimsProvide proof or release the carSincerely, [redacted]
Retriever has no way of notifying who owns vehicles at allThe lot is monitored by Retriever as requested by the property ownerIt would be up to the owner of the vehicle to advise the property of the status of the vehicle, since that did not happen the property owner has asked that we remove it
Hello The rules and regulations do come from your apartment complex not from retriever Towing The rules are generated by them and we only provide a service requested by the apartment complex I advise you to please contact your direct manager for what you are looking for Thank you
Complaint: [redacted] I am rejecting this response because: I believed that at the time of me visiting the towing company to pick up the vehicle I should have been advised of the processInstead of having to come home to a surprise letter in the mail a week saying that know I will be owing a lot more then the price I was quoted when I first went to pick up the vehicleIf the gentleman at the desk was to tell me that there will be additional charges and fees I would still have to be responsible for in the future and a brief layout of the process I would of asked to borrow the money, or find a way to come up with it instead of letting additional charges accumulateNow the company wants me to pay for all these fees that is a lot more then what we started with when I couldn't even afford the 474, in additional to not even getting the carI would have of very much appreciated if they would of told me the process when I was there or at least warn me of what would happen if the car was not picked upIf I knew of the possible consequences I would of asked to borrow the money to avoid additional charges, having to pay differences, or being sent to collectionIts the right thing to advise people instead of blindsiding them with a letter in the mail once charges have already started to accumulate Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because:Again, there was no sign stating it was not a designated parking spot, there was no red painted curb, and there had been no walk through with new management and third party stating specifications of where to tow When I spoke with management directly, Jessica even told me she had no idea where unmarked areas where that were supposed to be towed Third party, Bishop, has yet to get back to me on whether he told you specifically to tow that area Again, cars were parked there for several weeks afterwards and so are you saying there were two nights total that the complex asked you to tow? and then once I brought this to their attention they asked you to not? In that case, I guess it would be every single person who parked there afterwards' responsibility to reimburse me because I paid for them to not get towed until the spot was painted red....Your answer is vague and not what the complex is communicating to me If the complex wanted you to tow that one specific spot that was unmarked, then why cant they back that claim up? You have brushed off my ORS statutes and claimed it does not apply to private property but then what does? what documents do you have specifying the complex specifically outlining that area for towing? Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: The rules of requiring a permit were meant for long visits of several hours up to Not short visits of an hour or two by service people or others whom I may not even be expectingI cannot be outside waiting for everybody and then walk them up to their cars in order to have the permit returned to meI cannot let them have a permit permanently because they only visit me a few rimes a year, they may change cars or lose the permitI was given only permitsWhat if am ill in bed and a nurse comes to take care of meAm I supposed to wait for her outside and walk her to her car when she leavesThat is ridiculous Retriever towing staff makes up the rules to suit their money conveniencesMy roommate 's girlfriend 's car was towed several month ago even though Retriever personnel later admitted that the permit was on the dash and could be seen from the outside, which is the spirit of the rule, don't you think? I do not have a problem with placing a time limit of one or two hours, beyond which a visitor should not be allowed there unless the car has a permit, but requiring the permit from the minute they arrive does not make any sense and far from making things easier, it compounds the problems created by the lack of parking space in our community [redacted] Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: The business response isn't a resolution, it's a request for info so I don't want the case closed until they get the info below I didn't see a way to directly provide this information to them so I picked "reject" so that the case isn't accidentally set to "resolved" My auto information is as follows [redacted] Sincerely, [redacted]
Please provide the name of the apartment the vehicle was towed from, type of vehicle and license plate so we may look this up in our records
Complaint: [redacted] I am rejecting this response because: Retriever Towing has not addressed any of my complaints and has simply passed responsibility onto the business owner My complaints are as follows: The posted signage is placed in such a way that it can be easily misunderstood And the fact that the signage is Retriever Towing branded and owned is very dubious The fact that two tow trucks were there within minutes of me parking makes it feel very predatory when combined with the above The driver did not provide a written price schedule when requested, which is required of all tow truck operators The "drop fee" charged is almost double the maximum tow rate allowed by the municipalSincerely, [redacted] Sincerely, [redacted]
Hello, Unfortunately we are hired by your apartment complex to patrol the parking for themIf you have issue's with no one advising you of the parking expectations my suggestion would be to speak with your Manager As far as showing proof of ownership of anyone's vehicle, it is a requirement that we have to follow in order to not give anyone a vehicle they do not own Thank you
Hello Unfortunately no one has any way of knowing when a car is disabled or parked illegallyI also cannot give out the owners private information at all
Complaint: [redacted] I am rejecting this response because:Still illegal to patrol a parking lot and as a towing company you guys know the law, in my renters agreement doesn't say anywhere I can't park on the visitor spot while I have a parking permit on my car I also contacted the management of the apartments about this and they said you guys handle the legal situations about towing, also that doesn't apply for the first time my car was towed while had a parking permit and was parked legally, and I try to solve this situation before I paid to get my car out of the impound and the person in charge said "I don't have time for this" and end up paying $two months ago and I emailed retrieving towing multiple times with no answer, also I requested pictures of my car been park illegal and you guys refused to give me copy of the pictures for my understanding you guys have to have pictures of the vehicle before towing it away!! All this just shows your business isn't doing things the right and legal way which explain why you have all this complains and issuesSincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because:This is an unacceptable response. My request is valid, as the egregious rates are inexcusable and are not in compliance with any city mandates.I will be taking this up with Mayor Wheeler. Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: Due to Tow company saying they are told by the property owner to remove vehicles from this location, yet they refuse to provide that information, we are left no option but to seek remedy from Small Claims Court Sincerely, [redacted]
Complaint: ***I am rejecting this response because:The car is a Black Dodge DartIt was taken from Legacy Oaks Apartments on December 11th Plate number *** ***Sincerely,*** ***