Retro Fitness of Bethlehem, PA

Please be advised:Enclosed is documentation that this woman had billing issues as far back as May/June of last yearWe froze the membership as requested and have enclosed proofAs you can read our former manager froze her account for months in November
and even stated in the notes we would freeze for a longer term if neededWe enclosed the agreementIt states it is a payment agreement unless they move or provide a Doctors note that the member could no longer work outHer doctors note stated to freeze the membership and that is what we didhave been in the industry for a very long time and have personally worked with members with RAEvery doctor know recommends exercise so the condition does not get worseWe would like to remove the complaint.We respectfully request you to remove this complaint against our business from Revdex.com data.Thank You,Michael P***
General Manager

As of April 22, we have cancelled *** *** account.All the pending payments are zero'd out.We respectfully request you to remove this complaint against our business from Revdex.com dataMichael P***
General Manager

March, 2016Dear Sir/Madam,Please be advised:The amount of $is already refunded to the member(Please see attached documentation)This member has history of credit card declines(Please see attached documentation)As per the contract this membership is year (months) membership
and then month to month after monthsMembership can be cancelled after MONTHS with one month noticeWithin months period membership can be cancelled with a valid reason for example move - moved miles from the facility or medical reason with doctor's noteSo this member tried to cancel in Septwithout proper documentationEnclosed is proof this member had billing issues starting in February as you see and we tried to work with him.We respectfully request you to remove this complaint against our business from Revdex.com data.Thank You,Michael P.General Manager

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

As of April 22, 2016 we have cancelled [redacted] account.All the pending payments are zero'd out.We respectfully request you to remove this complaint against our business from Revdex.com data.Michael P[redacted] General Manager

Please be advised:1 Enclosed is documentation that this woman had billing issues as far back as May/June of last year.2. We froze the membership as requested and have enclosed proof.3 As you can read our former manager froze her account for 3 months in November and even stated in the notes we...

would freeze for a longer term if needed.4. We enclosed the agreement. It states it is a 12 payment agreement unless they move or provide a Doctors note that the member could no longer work out. Her doctors note stated to freeze the membership and that is what we did.5. have been in the industry for a very long time and have personally worked with members with RA. Every doctor know recommends exercise so the condition does not get worse.6. We would like to remove the complaint.We respectfully request you to remove this complaint against our business from Revdex.com data.Thank You,Michael P[redacted] General Manager

I meant to get this to you earlier. I tried calling 2 weeks ago but was on gold for a long time. We cleared up the issue and eliminated any payments due, wiped out any past payments too. I notified [redacted] on January 10 that the account was closed.Michael P[redacted] GM

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]