Rice Drywall & Plaster

Again, we do regret that the full refunds were not processed as swiftly as all parties would have liked The client has been in contact with us again and we have provided hard copy proof that the final refund was processed yesterday morningWe hope this concludes this inquiryBest regards: Great Value Vacations

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: $future credit voucher will close this matterwe would otherwise never consider using this company [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved pending correct action on the part of Great Value VacationsI have attached an email from them confirming cancellationI also spoke to my credit card company and will let you know if the pending charge goes through and is not withdrawn by Great Value Vacations.Thank you for your assistance and support in this matter Sincerely, [redacted]

We are sorry that you were placed in hotels with a lower star ratingWe do try to provide hotels with equivalent star ratings when substitutions are necessarySometimes, however, due to limited hotel availability we are not always able to do soWe sincerely apologize if one of our agents spoke to you in a rude fashionThis is certainly not indicative of the level of customer service we strive to provide and we apologize that your inquiries were handled unprofessionally and with little effort to help you with your travel arrangementsWe are concerned with the lack of customer service and will definitely be looking further into this internally and focusing on continued training for our staffWe do hope that you were still able to enjoy Greece and found the accommodations comfortableWe will be refunding you $per person for the inconvenience

This package was sold and delivered as advertisedIceland has risen in popularity as a travel destination and during peak season hotels fill up quicklyRegrettably, we were unable to accommodate the clients at the Grand Hotel and instead booked them at the Hotel [redacted] Both hotels are star propertiesRates at both hotels are comparableThe package description from our website regarding accommodations states very clearly: “Grand Hotel, or similar”Our documentation also states: “Where an alternate hotel is confirmed please be assured that it will be of similar standard to the advertised hotelPlease consult your final travel documentation (Travel Vouchers) for the final hotel list.” The final hotel list was provided on August **, 2016, via email shortly after the clients booked the packageThe same itinerary was provided in the customer’s account months prior to departureGreat Value Vacations was not given the opportunity to resolve the customer’s dissatisfaction with not being placed in the Grand Hotel before they took the trip on December **, 2016, despite this information being provided on August **, This was not brought to our attention at any time prior to departureWe would have made every effort to relocate the client to another hotelLocal phone numbers were provided for any issues in destination, as well as Great Value Vacations’ 24/emergency desk phone informationWe were not contacted while the customer was in IcelandThe clients did not contact us until after they returned from vacation and at that point there is nothing we can do about the hotel locationThe Hotel [redacted] , is a beautiful, modern hotel located in one of the greenest areas in Reykjavik, with access to expansive stretches of trails and pathways, Nautholsvik Geothermal beach area, bird-watching, and located mile from the domestic airportWe understand the client was not happy with the location and have issued a partial refundTo be clear – this package did not include a “New Year’s Eve Dinner with fireworks and rooftop celebration”The customer claims that they did not receive this feature because of the hotel they were placed inThis was not the case - A New Year’s Eve Dinner with fireworks and rooftop celebration was never advertised as it was never part of this package at any hotelThe package was advertised as including a New Year’s Eve dinner, which was provided at each hotelThere is no reference anywhere on our website or customer documentation advertising a rooftop celebrationWe are sorry that the customer misunderstood the offeringIn the interest of goodwill we have agreed to refund an additional $Breakfast was included at each hotel in the packageWe are uncertain why the customers did not receive the breakfastsCustomers were refunded $on Jan [redacted] and the $future credit was instead refunded to the same credit card on file on Feb ***A total of $has been refunded to the customerWe believe this well compensates the customers for the breakfast they did not receive, as well as the dissatisfaction with the hotel locationGreat Value Vacations hopes that the customers would consider giving us another opportunity in the future and would still like to offer a $credit for future travel

Dear [redacted] ,We show compensation of$was paid to [redacted] on Sep **, This amount represents the cost of the hotels in question and goodwill to the client.Best regards,Harpaul E***Great Value Vacations

Dear [redacted] , It has come to my attention that you had an unpleasant experience with some parts on your recent trip to Europe We are sincerely sorry that your stays in Ireland and Scotland were such a disappointment due to some misunderstandings We regret that the services you received did not meet your expectations, and appreciate you taking the time to share your concerns We, at Great Value Vacations, pride ourselves on offering premium vacation packages and we are equally disappointed that your expectations were not met.Regarding the issue with Hertz (Scotland) the GBP was for an upgrade to an automatic vehicle requested by you in destination, we reviewed your travel reservation and you booked and paid for a manual transmission vehicleDan D [redacted] car rental - items added / charged in destination - There was a fuel charge euros, since refunded, Collision damage insurance euros, airport pick up euros, tire glass coverage euros As well Dan D [redacted] stated that there were two unpaid tolls equaling (if you have receipts showing you paid these we can reimburse you for this)Baggage Fees - GBP we will refunded to you despite this additional charge being mentioned in your documentation.The B&B's - we will refund you euros for the Dublin city surcharge fee and euros for the breakfast you stated you did not receive.We will refund you $in total via check, we apologize for any inconvenience or confusion this matter may have caused you Of course, we do not want our customers to be disappointed with any aspect of their vacation and as a gesture of goodwill Great Value Vacations is offering a future travel credit in the amount of $ XXXXXXX This credit is not redeemable for cash, is non-transferrable and must be redeemed by December *, Please reference reservation number XXXXXXXX when booking your travel We are sorry you experienced any dissatisfaction on your vacation That is certainly not the outcome we hope for when we put our packages together Thank you for taking the time to provide us your feedback It is very important to us and information from our customers helps us improve our vacation offerings Your feeback has been sent to our management team We look forward to welcoming you back on another journey with Great Value Vacations

The vacation package that [redacted] purchased included a rental vehicle that included Collision Damage Insurance This was advertised as one of the features of the vacation package We regret that [redacted] had difficulties with Hertz regarding the deductible portion of her claim Great Value Vacations is disappointed that we have been unable to persuade Hertz to refund [redacted] the deductible charged As a gesture of goodwill Great Value Vacations has mailed [redacted] a check reimbursing her for the $that Hertz charged her for the insurance deductible portion of the collision damage waiver on the rental vehicle

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Unfortuntely, there were multiple (conveniently unnamed) agents with whom I worked and I was given conflicting statements from each agent with whom I communicatedI WAS told that the date was no longer available and the claim that I was not, further demonstrates a lack of integrity within your agencyI understand that the single occupancy rate is standard; my complaint is that I specifically asked if that could be waved and was told yesI have emails that document this but despite this you are not willing to honor what I was told and are trying to say that what I have written in black and white is not trueMoreover, your agency's practice of never providing an agent's name in response to any of my emails also demonstrates that your agents practice deception and plausible deniabilityI no longer wish to receive services from your agency as I suspect your practices are fraudulent, or at best, dishonorable and incompetent In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.I have received payment from Great Value Vacations You can close the dispute noting that I am satisfied with the result.Thanks for your help on this!***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Unfortuntely, there were multiple (conveniently unnamed) agents with whom I worked and I was given conflicting statements from each agent with whom I communicatedI WAS told that the date was no longer available and the claim that I was not, further demonstrates a lack of integrity within your agencyI understand that the single occupancy rate is standard; my complaint is that I specifically asked if that could be waved and was told yesI have emails that document this but despite this you are not willing to honor what I was told and are trying to say that what I have written in black and white is not trueMoreover, your agency's practice of never providing an agent's name in response to any of my emails also demonstrates that your agents practice deception and plausible deniabilityI no longer wish to receive services from your agency as I suspect your practices are fraudulent, or at best, dishonorable and incompetent
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:I would Actually like to accept this offer however I would like some more information as to when the check will be sent out and who can I contact to follow up since my issue with this company has been that no one gets back to me I would like a direct contactAlso the company is offering a voucher of good will however I am not able to see the amount and how to redeem it.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved pending correct action on the part of Great Value Vacations. I have attached an email from
them confirming cancellationI also spoke to my credit card company and will let you know if the pending charge goes through and is not withdrawn by Great Value Vacations.Thank you for your assistance and support in this matter
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

The $was refunded last week. Client’s credit card was refunded as follows: $on January ***, $on Feb ***, $on March ***We will issue the $future travel credit by close of business today now that the client has agreed to accept it

Great Value Vacations offers fixed, predesigned packages. We are unable to customize itineraries. We are sorry there was a misunderstanding of our customization limitations. Great Value Vacations wants all our customers to be happy with their vacations and since we are unable to
assist in customizing your itinerary we have cancelled and fully refunded your package

The client contacted our office on Friday, August *** to cancel his reservation with us because he received free concert tickets (once in a lifetime opportunity). Alternate options were checked for him but our reservation remarks indicate that he would want to cancel until he can find another
vacation package that works for himDue to the fact that the initial payment was made using a Groupon voucher and credit card we were required to refund him in the form of a check. Our records showed that the check was mailed on September *** so when the client called us on September *** we asked him to give it a couple of more days as we would experience more delays if the check needed to be stopped and re-issued and put in the mail againClient then notified us on the *** to advise that the check still had not arrived. He was to contact us on the *** to let us know if he wanted a new check issued or to transfer his funds to a new reservation. In light of this Revdex.com complaint, a Customer Service Representative has called the client and left a message to find out if he has decided to transfer his funds (once we verify check was not cashed).We apologize that this has taken longer than the client expected but we are also eager to resolve this to his satisfaction Best regards: Great Value Vacations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***