Richard's Towing

MacHaik Southway Ford believes the customer should take responsibility and be held accountable for damages done to vehicle while in their possessionIt does not appear the customer shares our same views but being the reputable company we are, we have chosen to refund the customer the deposit and the company will repair the damages at our expenseThe customer has now received the refund and we see the issue as resolved

Complaint: [redacted] I am rejecting this response because:it was a recall postcard and even your servicemen said in January that they took care of all the recallsMy concern was that your servicemen Ray told me it was $to fix it, but even if I fix it it will need several adjustments afterwards, that its better to trade it in That he has the same issue and he changed the clutch at 60,milesI was there since early morning till 8:at night withour eating a thing and when I asked for my car back I was told it was locked upI wouldn't be able to get it till the next dayI was strandedYou don't have a shuttle serviceSo I went back the next day at 8:am to cancel contract, because I felt the whole thing was very shady and I was told I couldn't cancel itIT WASN'T EVEN HOURS ! There is a class action lawsuit and the person won against Ford and it has to do with you not servicing the vehicles with the issue about the clutch Regards, [redacted]

The letter the customer should of received from Ford Motor Company is not a recall letter but a campaign letterThe letter does state there is a year/100K term on the campaign which customers vehicle is over allowed mileageCustomer did have vehicle in for a concern before their vehicle reached 100K miles but at that time the campaign in question did not existAt this time MacHaik Southway Ford feels we have fulfilled our obligation to the customer and to Ford Motor CompanyIf the customer feels the repair on their vehicle should still be covered by Ford Motor Company we suggest they reach out to themAgain our service department is only a repair facility and not the manufacturerMacHaik Southway Ford will be more than glad to perform any repair necessary with the approval of the manufactureIn regard to this concern we feel it is with the manufacture and not with MacHaik Southway Ford

On behalf of MacHaik Southway Ford I would like to apologize for any misunderstanding and will be more than glad to explain once againWe would like to address the purchase of the new vehicle firstThe vehicle purchased had a manufacture public rebate of $3,at the time of purchase which was given to the customerIn addition to the $3,public offer the customer was also given a private $1,farm bureau rebate for a total of $4,To our knowledge these rebates are what the customer qualified for at the time of purchase but we will be happy to investigate any additional rebates the customer states they qualify forIf the customer can provide us with a program number or something in writing as to what they believe they are entitled to we will defiantly take a lookA rebate comes from the manufacture and not the dealership, therefor the dealership has no reason to not apply any applicable rebates to a customers purchaseIt does not cost the dealership any money when rebates are applied and we run current programs before each purchase to ensure all applicable rebates are givenThe trawas purchased back for $more than the traamount and not $as statedThe customer is including tax title and license in their estimate which does not go to the dealership but instead to the state and county for the most partThe $additional charge does not even cover our cost to sell the vehicle back to the customer, as doing such takes more than one thinksWhen the customer traded in their vehicle they were given a tax credit against the purchase of the new vehicle which means they only paid taxes on the difference of the new vehicle after the trade in amount was reduced from the sale price of the new vehicleFor example if someone purchases a $20,vehicle with no trade in they will pay taxes on the full $20,but if that same customer has a trade in valued at $8,then they would only pay taxes on the $12,differenceIn short the customer cannot take the tax credit against the new vehicle and then not pay taxes to re purchaseIf the customer would not of traded in their vehicle they would of paid more taxes on the new vehicleWe apologize as we do not make state law but do abide by itMoving on to your needing repair we suggest maybe contacting the manufacture if you believe your vehicle should be covered under warrantyAs a dealership we are only service provider and not the manufacture which is who would provide any warranty if applicableWhen customer brought vehicle into service it was diagnosed and determined not to be covered under warranty and that the manufacture would not pay for the repairOur service department can only perform authorized repairs either from the customer or the manufacture, basically whoever is paying for the repairIf we have no authorization or approval to make the repair we cannot perform any workWe are sorry you do not agree with our customer service where all departments work together to assist the customer in any wayMany of our customers find our customer service useful and are complementary of everyone wanting to helpAt this time we do not have plans of changing company policy and will continue to allow our employees to assist our customers throughout the dealershipWith that said, upon any future visits if will you let us know up front we will do our best to not have anyone assist you from any other department than the one you are visiting

Customer has been made whole and even received more than expectedCustomer was contacted immediately to discuss the details and the process of his loan payoff and was issued a check shortly afterCustomer was completely satisfied when notified and stated he was going to retract his concern with the Revdex.comWE are assuming customer never retracted the concern at this point but feel we have addressed any and all concerns and this case should be closed

Complaint: [redacted] I am rejecting this response because:This response does nothing to address the salesman who had me test drive a truck, who on three different occasions, told me he could make the price within my budget when I asked himAfter the test drive he refused to even show me the price because it was so far off the price I told him I could affordWhy did he have me test drive that vehicle and tell me I could afford it when he knew full well I could not afford it because I had told him what I could afford before, during, and after the test drive.I need you to honor the word of your salesmanHe either blatantly lied to me or your dealership does not honor their word Regards, [redacted]