Richmond Piano

*** *** agreed early July to accept two make up lessons for the outstanding $60, his child received one of those lessons July 12th and we tried to schedule the second makeup
lesson on that dayHe stated he was going out of town and wanted a credit, his credit card was credited $on July 22nd at or around noon
We do not owe *** *** any moneyMy staff is guilty of not giving him an instant credit and I apologize for that but he agreed to the makeup lessons and we tried to provide themI would be happy to discuss this at anytime with you
Regards,
*** ***
*** ***
***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Hi Revdex.com,
I got an email saying that they are refunding the amount of $
Seems like they billed it in wrong address, which I have to update
Regards,
*** *** *** ***

Review: I enrolled my son for Piano lessons during the Spring and Summer of 2014. My payment was auto debit from the credit card on monthly basis. Every thing went well until my son missed two classes, which according to their rule two make up classes will be provided. As a result I contacted their office and they provided me with two make up classes. But they were so unorganized, they missed informing the teacher about the class and she got surprised when we turned up for the class. She was not prepared to take the class and we missed it and the money ($30) went to drain. For the second class, I informed the teacher first before putting it in the calender and substituted a regular class with a make up class, thereby I could save $30. If I would have relied on them then I would have lost $60. I asked for the refund of lost money, which they say is not possible because thats their rule. Ok, being so generous fool, I forgive them and moved forward. Next comes the biggest goof up. I have never seen such an unorganized firm in US. They goofed up their calender and mistakenly given a wrong date for the class and when we went that day, the teacher left because she doesn't know there was a class for us that day. They apologized for the goof up and agreed to pay the money back. Now its almost 2 months and I have not got the payment. I have called them, emailed them, went in person but response is still cold. In effect I lost $60 for not a mistake of mine.

$60 is not a big sum, but taking the customer for a ride with a cold response like "its month end so accounts is still looking into it" etc are lame excuses. When I went in person the guy noted down everything but no response after that. You sent an email, no response. Finally I have no choice but to file a complaint.Desired Settlement: No refund or not even an apology letter.

Business

Response:

[redacted] agreed early July to accept two make up lessons for the outstanding $60, his child received one of those lessons July 12th and we tried to schedule the second makeup lesson on that day. He stated he was going out of town and wanted a credit, his credit card was credited $30 on July 22nd at or around noon.

We do not owe [redacted] any money. My staff is guilty of not giving him an instant credit and I apologize for that but he agreed to the makeup lessons and we tried to provide them. I would be happy to discuss this at anytime with you.

Regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Hi Revdex.com,

I got an email saying that they are refunding the amount of $30.

Seems like they billed it in wrong address, which I have to update.

Regards,