Rick's Lawn Eqpt & Golf Carts

11/15/17- Called and was told that [redacted] will be in later. He should be in on Friday.11/20/17- I'm tired of dealing with him. He sent a letter to the AG office about me and I sent one back with my original offer that I also sent the Revdex.com. I am offering him basically half the price of a new one. He sent a letter back and said he wants nothing to do with me. Those hour meters work sometimes and other times they don't. It was even hard for me to see it. That mower was "like new" and that's what I told him. I've been in this business 50 years. He's wrong about the condition of the mower. There's no way it was under water. If it was, I would've taken care of it, so he's wrong and whoever told him that is wrong. He didn't even pay the sales tax. He just paid the $2500. I'm going to get a lawyer; I'm tired of this guy. I want the mower back in good condition if I'm going to take it back. This guy is nuts; I want nothing more to do with him.

11/13/17- Called and left message with callback times and extension.11/15/17- I wanted to trade in my old one for $1000 and he said he'd give me $700, so I took it. He said he has a like new one for $2500 that is a 2013 model with only 68 hours on it. He showed me the hours that were flashing and it said 68. He ran it and had to use something to start it and it seemed to be okay. I have a farm about 70 miles away so I took it there to use. He said he had a manual for it. I wanted the manual for a record of its maintenance. He said the guy [redacted] that owned it before trades in every few years. I looked online for the manual after he still hadn't given it to me and it told you have to check the hours. I had to press a few buttons and it showed that the hours were actually 374, not 68. The 68 was actually referring to the hours it needed to be serviced, which is 50 so it was 18 hours overdue for servicing. As someone who has been working with these for 10 years, I feel like he should've known how to check. At this point I've run it for 15 hours. I've had the rear end driver go out, which cost $1000 to fix. It turns out that the hydrodrive had been underwater and that had caused a lot of issues. I feel like he fraudulently represented the hours, and now I'm out $2500. He told me he'd give me back $1500 for it after I'd only ridden it for 5 hours. I've contacted the AG. I don't have a court date, but they've sent letters to him. He claims he sold it in good faith and that I paid for it, but that's just not true. I originally wanted $2500, but now I want that plus $996 for the repairs. I'll send over the bill. I can't believe he's acting like this when he's a preferred dealer. 11/20/17- Called and left message and call back times.11/27/17- Called and left message and call back times.11/29/17- Called and left message with Mr. [redacted] giving him details as he has not gotten back to me yet.  Mr. [redacted] said the mower would have to be in good condition if he was going to take it back but  and he was not interested in working with Mr. [redacted] anymore. Said the Mediator needs a response by Friday as it's the third time to try to reach him. 11/30/2017:  Thank you for taking my call today concerning this ongoing complaint.  Just to keep everything together, I have attached all files related to this complaint.  Mr. [redacted]’s denial of the hours on the machine, 374 versus the 68 hours that he personally showed me twice before I bought it is his current defense—he says the hour meters often don’t work, apparently, like the rest of the mower’s parts.  I have put a total of 15 hours on this mower since purchase last May, mostly because it has numerous mechanical problems. After the transaxle drive failed in late September I had to take the mower to another Gravely Preferred dealer in Callaway County (Mr. [redacted] is in Pike County) for major repair.  The repair for this as you can see from the receipt was $996.95.  I spoke with the repairman and was informed the mower had been underwater for some time because a large volume of water was found in the transaxle drive reservoir causing it to fail and there was evidence of corrosion with the starter contacts and a new battery had been installed to make it start and run, at least for a short time. The battery has run down and required charging several times because the charging system was not working either.   The repairman also stated the hour meters are reliable evidence for wear and hours on the mower, contrary to Mr. [redacted]’s claim otherwise. For the record, Mr. [redacted] has never offered to return my money.  He did offer to sell me a “new mower” while taking this badly worn mower back in on trade. Naturally, being burned once by this dealer is enough for me.    One other point, a Mr. [redacted] is the previous owner of this mower.  Mr. [redacted] stated early on he would get the manual for the mower because I wanted to have the maintenance records for reference. Mr. [redacted] never delivered on this promise and I don’t know how to get in touch with Mr. [redacted].  Perhaps we could follow this lead and find out more information.  Thank you for your assistance. 12/1/17- He has always said he doesn't anything more to do with me. He was going to take it back for $1,500 which is probably what he paid for it. He only had it for about a day before I got it so all he did was put in a new battery because it wasn't starting well. My repair guy had no reason to make up a story that it had been underwater. He had to replace some fluids and stuff that indicated it had been underwater. I understand that there's nothing more the Revdex.com can do because he doesn't to deal with this anymore. The complaint being on his file is fine with me.