Rick's New & Used Home & Office Furniture

The chair was a new [redacted] brand recliner purchased on the afternoon of 7/22/15 after they tried several models. We loaded the chair they chose, not one out of the box. [redacted] called on 7/23/15 telling me the recliner purchased was a piece of st and demanded me not to cash her check....

I informed her the check went into our bank on 7/22/15. [redacted] said she would stop payment on the check and return the recliner on 7/25/15 then hung up on me. A short time later she called back saying how big of crooks we are and she will be taking us to small claims court and turning us over to you the Revdex.com. On 7/24/15 her husband called wanting to resolve this issue. I informed him I own as do my parents and friends the same make and model and never heard of one falling over in the past 20 years of selling [redacted] Chairs. I at that time offered him trade out for the chair which we had just unboxed or in store credit for the total amount spent, but we do not ever give cash back. It is posted on their ticket, plus right above our desk where they paid, also above all exits is posted "sorry no cash refunds". He then became angry and asked if we wanted to do this the easy way or the hard way. He stated he will be turning us over to the Revdex.com and taking us to small claims court. I replied I have an A+ rating with the Revdex.com and have had 3 conflicts in 32 years. One small claims court appearance in the same amount of time, which went in our favor. I consider this chair used at this time and will not exchange or give in store credit