Right Time Home Services

To whom it may concern,American Residential Services, LLCD/B/A RighTime Services ("ARS") has received your email regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respond We have been in communication with Mr Merl Toyer and have reached an amicable resolutionARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute? If you require additional information? regarding this complaint, please contact me directly at ###-###-####.? ? ? Respectfully, [redacted]

To whom it may concern, RighTime Home Services appreciates the opportunity to respond to every customer complaintWe are pleased to say that we have been in contact with our customer and her family memberLast Friday, we were able to send a service professional to the property to ensure that the system is working per manufacturers specificationsCurrently, we are awaiting a response from the customer that she is satisfied with the work

? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Initial Business Response / [redacted] (1000, 5, 2016/06/27) */ June 27, Revdex.com serving Central California and Inland Empire Counties RE: Revdex.com ID# XXXXXXXX [redacted] American Residential Services of California, IncD/B/A RighTime ("ARS") has received your email dated June 17, 2016, regarding the above-referenced complaint Thank you for bringing this matter to our attention and allowing us the opportunity to respond We are currently in communication with Mr [redacted] to gain a better understanding of the complaint and hope to achieve an amicable resolution very soon ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute If you require additional information regarding this complaint, please contact me directly at (XXX) XXX-XXXX Respectfully submitted, [redacted] National Customer Relations Supervisor Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/06/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was called by [redacted] who asked that I send her copies of my orginal sales reciept, the pledge by rightime, amd a letter about the utility bill refund All of these items should be in rightimes files anyway Also we talked about how many times the air conditioner broke down and the many times I had no working ac for over hours How many times have the machine broke down over or more and how many times I was dissapointed that I had no ac for over hours without getting a 700$ dissapointment free guarantee as I constantly call and leave messages with never a response I then told [redacted] that I lose 800$ a month months a year since the new ac came in by not being able to rent out rooms because one room downstairs is too cold and the other room upstairs is way too hot I dont know what else to do but I do need help dealing with rightime and all these different supervisors who say one thing and then are repaced by someone who says something different Should I just send a certified letter demanding my money back because I was promised my money back and so far all I get is talk to more people and be delayed Oh my place downstairs is real nice but upstairs is hot and I cant sleep well in my room or do any paperwork without dropping sweat on the papersRightime should be able to understand my situation I explained very specifically what my needs are to the orginal salesman but my upstairs is too hot when upstairs should be cold! Final Consumer Response / [redacted] (4200, 11, 2016/07/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) I [redacted] would be happy to get a full refund of the of my investment and agree with the full refund that rightime will be removing the equipment as aggreed upon with [redacted] the area manager But I still have not been refunded and the managers dont want to take the equipment back and issue me a refund I have been accomadating rightimes requests to to so many adjustments to my house and my upstaire rooms are so hot its unlivable to be upstairs hench thats why I bought a great air conditioner from a professional company that knows and operates in Palm Springs where the temp gets over degrees Since I last wrote I have contacted Goodman who makes the air conditioners and Goodman says "The air conditioner will cool the temp down about degrees from outside temp" So for my place its outside and then my place would be about degrees downstairs and about upstairs which is not what I asked for I asked for degrees upstairs minimum Why would anyone sell me an air conditioner that cannot keep my upstairs cold when I specifically asked and paid for an ac that would work in this extreme heat and I need an air conditioner that cools degrees from the outside temp Dont forget the ac has broken down about times in less that years leaving the whole house without cold air and I believe of those times I had to wait over hours to get the air back on which rightime refuses to honor their 700$ dissapointment free guarantee pledge which I signed and the salesperson signed Also look at the complete comfort guarantee Rightime guarantees the custom designed specifications will cool my place within degrees of the design specifications and if not achieved rightime will make modifications and repairs without charging me Then why did rightime want me to pay to have my elecrtical panel upgraded and the house rewired to handle split units because rightime cannot get my upstairs to degrees when the temp is over outside All I need is what I was promised an air conditioner that cools the upstairs to degrees when the temp is over outside for a week straight and the ac need to work great when the temp is 85, ,,100, ,too without breaking down so many times and making me suffer because I have to wait for the unit to be fixed Final Business Response / [redacted] (4000, 13, 2016/07/21) */ July 21, Revdex.com serving Central California and Inland Empire Counties RE: Revdex.com ID# XXXXXXXX [redacted] American Residential Services of California, IncD/B/A RighTime ("RighTime") has received your email dated July 12, 2016, regarding the above-referenced complaint Thank you for bringing this matter to our attention and allowing us the opportunity to respond We have reached an amicable resolution with Mr [redacted] and we are finalizing the details at this time RighTime prides itself on providing premier customer service and appreciates your assistance in resolving this dispute If you require additional information regarding this complaint, please contact me directly at (XXX) XXX-XXXX Respectfully submitted, [redacted] National Customer Relations Supervisor

Initial Business Response / [redacted] (1000, 5, 2016/05/20) */ March 20, Revdex.com serving Central California and Inland Empire Counties RE: Revdex.com ID# XXXXXXXX [redacted] American Residential Services of California, IncD/B/A RighTime ("ARS") has received your email dated May 19, 2016, regarding the above-referenced complaint Thank you for bringing this matter to our attention and allowing us the opportunity to respond We are currently in communication with Ms [redacted] to gain a better understanding of the Complaint and to hopefully achieve an amicable resolution very soon ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute If you require additional information regarding this complaint, please contact Janice Harris at (XXX) XXX-XXXX Respectfully submitted, [redacted] Corporate Online Reputation Analyst Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/05/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) I personally contacted Synchrony Financial and they removed the account and inquiry from my credit report

American Residential Services, LLC D/B/A RighTime Riverside ("ARS") has received your email dated February 1, regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respond We have been in communication with the customer and have reached an amicable resolutionWe were able to change out the customer’s Air Scrubber ARS prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please contact me directly at [redacted] ?

Initial Business Response / [redacted] (1000, 5, 2015/10/05) */ We have been in communication with the customer and reached an amiable resolution regarding the customer keeping the installed ton Rheem and upon the customer's return, with our Senior Technicians and Management to review and resolve the customer's current system and identify what is needed for size and airflow properties of the unitThe customer was satisfied with this agreement Thank you for your assistance in helping us to resolve this matter with our customer

American Residential Services, LLC D/B/A RighTime Home Services ("ARS") has received your email dated December 4, regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respond We have been in communication with the customer and have reached an amicable resolution ARS prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please contact me directly at ###-###-#### ?

American Residential Services, LLC D/B/A RighTime ("ARS") has received your email dated June 27, regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respond We have been in communication with the customer and have reached an amicable resolution ARS prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please contact me directly at (901) 271-

August 8, Revdex.com serving Central California and Inland Empire Counties RE: Revdex.com ID# [redacted] American Residential Services of California, IncD/B/A RighTime ("RighTime") has received your email dated July 28, 2016, regarding the above-referenced complaint Thank you for bringing this matter to our attention and allowing us the opportunity to respond RighTime appreciates the opportunity to clarify that the HERS rating test is performed by Wegreen, a third party service provider, and we have no control over the scheduling for this test As of this communication, Wegreen informed RighTime that two voicemails have been left for Mr [redacted] on August and August respectively and they are waiting to hear from Mr [redacted] so the HERS rating test can be scheduled RighTime prides itself on providing premier customer service and appreciates your assistance in resolving this dispute If you require additional information regarding this complaint, please contact me directly at ( [redacted] Respectfully submitted, [redacted] Corporate Customer Relations Team Leader

Initial Business Response / [redacted] (1000, 9, 2014/09/19) */ Our process and procedure does not allow the repair technician to offer system replacementOur repair technician gave pricing to fix system but then when repair tech installed the contactor client asked for replacement options due to age and efficiency etcAt that point we honored client request by having a field advisor go out to giver her options to replace the systemAt this point the $that was spent on the contactor would go towards the system replacementWe have signed documentation/invoice showing what we found upon the diagnostic and it also shows that she requested replacement options with her signatureWhen the field advisor showed up per her request he educated her on the different options and Client agreed to move forward with the replacement option however was not approved for financingAt this point we offered to have repair technician back to her home with no trip charge to see if there is anything else we can do for her system and if not that we would return her $in fullDuring this technicians' inspection he determined that there appeared to be some "electrical challenges" with the system and offered a free service call from one of our in house electricians to investigate furtherShe agreed to have our electrician out to her home and we agreed to apply the $already spent with us towards the electrical repair but client cancelled the call before electrician showed upClient is only asking for $We have decided to refund the full amount of $Thank you

August 8, Revdex.com serving Central California and Inland Empire Counties RE: Revdex.com ID# [redacted] American Residential Services of California, IncD/B/A RighTime ("RighTime") has received your email dated July 28, 2016, regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respond RighTime appreciates the opportunity to clarify that the HERS rating test is performed by Wegreen, a third party service provider, and we have no control over the scheduling for this testAs of this communication, Wegreen informed RighTime that two voicemails have been left for Mr [redacted] on August and August respectively and they are waiting to hear from Mr [redacted] so the HERS rating test can be scheduled RighTime prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please contact me directly at ( [redacted] Respectfully submitted, [redacted] Corporate Customer Relations Team Leader

Initial Business Response / [redacted] (1000, 5, 2015/04/30) */ Contact Name and Title: [redacted] DQAM Contact Phone: XXX XXX-XXXX Contact Email: [redacted] @rightimeservices.com Dear Valued Customer, We are a company that prides itself on the fact that we have processes and procedures in place to protect all of our clients no matter what age they areWe take this very serious and are researching the matter right awayIn the meantime we will be refunding the $400(if this has not been refunded) right away Thank you,

Initial Business Response / [redacted] (1000, 5, 2015/06/29) */ Contact Name and Title: [redacted] DQAM Contact Phone: XXX XXX-XXXX x Rightime Home Services has received your email dated June 21, 2015, regarding the above referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respondWe have been in communication with Mr [redacted] and have reached an amiacable resolution with himRightime prides itself on providing premier customer service and appreciates your assistance in resolving this disputeI personally called Mr [redacted] on Father's day to talk with him about his concern, and made an appointment for the next day to get his system working.If you require additional information regarding this complaint, please contact me at XXX XXX-XXXX Respectfully, [redacted] Division Quality Assurance Manager Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) Rightime fixed the issue promptly after receiving the complaint from the Revdex.comThey made reasonable accommodations by crediting us back $1,in labor for our troublesIn the end, Rightime stood by their commitment

Initial Business Response / [redacted] (1000, 5, 2015/03/04) */ This client was serviced by [redacted] and Field SupervisorUpon arrival to home trouble shooting and diagnostics were done and the following was found: Client had burning on his bus barFound four breakers with visual burnt connections that pose as a safety concernComplete undersized panel for home client had 100amp should be a minimum of 125ampFound Backstabbed outlets where the copper was coming loose from connections partially causing the problem that he had an entire circuit going downProper troubleshooting and repair options were given to Mr [redacted] as part of our standard operating procedures it is our obligation to properly educate the consumer about his/her home and give them all options so they can make the best decision that fits them1st was the Panel rejuvenation on existing panel, surge protection to protect his home or any investments plugged into electrical outlets, or properly fitting home with correct size panel of 125am with copper aluminumWe reached out to Mr [redacted] 2x via telephone now with unsuccessful results of Mr [redacted] hanging up on meWe responded via in writing that we the opportunity to discuss via direct contactWhen it comes to our customers we are known for properly diagnosing and troubleshooting the clients issue at hand in a safe and timely manner but most importantly educating our consumers on ALL their options not limited to just oneWe feel that we leave our consumers with enough information as it is your home and we want you to be able to make decisions that would best fit youIf we didn't provide you with ALL options pertaining to our condition and something happened down the roadYou would be upset with us for not informing you or withholding information and It would be a liability on our company for safety reasonsWhile we certainly appreciate the review as it helps our company get better at communication delivery being made aware of your concern via public review & Revdex.com was the first opportunity to allow us to serve and make you happyWe only wanted a fair chance to make you happy we strive to be the best most reputable home service company in our industry, Furthermore we couldn't find Nicks Electrical as a LIC contractor in the state of CA to run our comparison reportThis is why we have a 100% satisfaction guarantee in writing so that for ANY reason you are unhappy we simply return your moneyI had not received a call or email prior to seeing a review on social media in which I have reached out twice and makes it difficult as a business owner to operate this wayBecause we stand behind our work and people 100% and we serve our customers with guarantees in writing we are wanting to refund Mr***'s $but haven't been successful at getting to this pointThank You- Marshall Mathis Operations Manager Initial Consumer Rebuttal / [redacted] (4200, 9, 2015/03/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) Its the same company and same addressThey service A/C,plumbing, heating and electricalIts called Rightime homes services Rightime Myers St Riverside, CA XXXXX Local: (XXX) XXX-XXXX Final Consumer Response / [redacted] (2000, 13, 2015/03/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept their proposal of a full refund but I disagree with the statement that they have been unable to contact meI spoke to a gentleman named Marshall from Rightime on the phone yesterday morning discussing the complaint but he did not state that a refund was being issued Final Business Response / [redacted] (4000, 19, 2015/03/06) */ Please advise Mr [redacted] we speeding up the process of the refund and rather than cutting a check we are directly refunding his credit card to reflect his creditPlease check with bank as it may take a couple of business days for your banking institute to reflect the credit

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Initial Business Response / [redacted] (1000, 5, 2015/11/20) */ We have been in communication with the customer and have reached an amiable resolution with her We have refunded her HSP membership $and the amount of additional repairs $ Both transactions are completed Rightime provides premier customer service and appreciates your assistance in resolving this dispute If you require additional information regarding this complaint, please feel free to contact me at XXX XXX-XXXX Respectfully, [redacted] Division Quality Assurance Manager Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/11/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have accepted my refund of the overage they charged to my bill once it was signed Which was everything over I was also told that I would get my dollars from the additional year I had paid in advance for? I received the overage but I have not heard from my card about a refund put on my Home Depot Credit? We will see

(The consumer indicated he/she DID NOT accept the response from the business.) I had a scheduled visit to address some of my issuesI was told that based on my current Duct work that the issue I am having with the loud noise when my unit is on can not be resolvedAlso, I was told that there are some action items I need to take to get the AC unit to work better such as cutting the lower portion of my doors to each room so that the air can exhaust out of each roomUnfortunately, the technicians forgot to do something the day they came and had to schedule an additional day to come backI was a bit disappointed that even with all those supervisor in my house the technicians still dropped the ball and wasted another day of mineIn regards to an unauthorized credit card charge, originally I was told that the charge was done because Costco was dropping American Express as a vendor for their credit card services so Rightime thought it would be a good idea to charge my card without authorization to help me out with any issues after Costco cancelled all their AMEX accountsUnfortunately, my American Express credit card was a personal one and not linked to Costco in any wayI spoke with a Liaison from Costco to get a Reversal of almost $17,since I had paperwork stating that I would not be charged until the full project was completedI was told by ***, a Quality Assurance Adviser that a Reversal was taking place, I was also told that the Costco Liaison was informed that the Reversal was already in ProcessAfter meeting with the general Manager of Rightime (Los Angeles) he informed me that he never gave any approval for the reversalI am extremely disappointed in how Rightime continues to handle my project and correspondenceI currently awaiting HERS Certificates as well as the paper work that I will need to schedule a City Inspection of the work that Rightime has done and have yet to receive anything

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12537230, and find that this resolution is satisfactory to me. We are finishing up the additional details and I am satisfied

Initial Business Response / [redacted] (1000, 5, 2015/11/20) */ We have been in communication with the customer and have reached an amiable resolution with herWe have refunded her HSP membership $and the amount of additional repairs $Both transactions are completedRightime provides premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please feel free to contact me at XXX XXX-XXXX Respectfully, [redacted] Division Quality Assurance Manager Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/11/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have accepted my refund of the overage they charged to my bill once it was signed Which was everything over I was also told that I would get my dollars from the additional year I had paid in advance for? I received the overage but I have not heard from my card about a refund put on my Home Depot Credit? We will see