Rimar Construction

First and foremost, I have no relationship to the next homeowner and I could have said that I am not under contractual obligation to fix an issue that the previous homeowner declined to address in the first place. This however is not how I do business. I tried multiple times to
repair the roof and the events are documented both in the homeowners account and my account below We were hired by the previous homeowner to complete the roof job in order to sell his home. the house had an addition which has a roof slope that terminates directly into the wall of the 2nd story portion of the home. This addition was installed several years before we were hired to do this work. This roof to wall termination is a poor design but it is used as a less expensive way to add space to a split- level home. the previous contractor installed a galvanized steel pan that extends up behind the siding and then up under the shingles to catch all the water crashing into the wall. We offered for the homeowner to replace the pan as an option but he declined most likely because of the cost and the fact that he was not going to live there. He also declined moving a kitchen vent that was protruding directly in the middle of the additions valley. The pan removal is expensive because it requires custom metal fabrication and removal and re-installation of the siding. Replacing of the pan is not required by code and most homeowners choose to keep the pan because the pan will outlast multiple roof jobs if installed correctly. Several months after the job was completed we were contacted by the next homeowner to fix a leak near where the addition meets the wall. I promptly came by and sealed around the vent that was located in the middle of the valley. I told the homeowner that this may or may not do the job but we will have to wait and see if it works. We had a dry spell but eventually it started leaking again when we had a heavy rain. I Told him I would come out again to troubleshoot and that it is probably the pan but we will have to hose test it to confirm. The homeowner went ahead and hose tested it himself and concluded that he thought it was a nail that was partially exposed. I went and fixed the nail and I let him know that I am not confident about this repair due to the amount of water leaking in. Again I told him to wait and see if this works. He told me on that 2nd meeting that he would be willing to pay to have the pan replaced because he understood that the previous owner was probably too cheap to replace it. He offered this before I asked for it. I responded that I just wanted to cover my expenses and asked for $750. This $cost was $300-$less than the competing bid that the homeowner got for the same work. He agreed and I went ahead and put him on the schedule. We had rain delays and then when we called to start we were told the homeowner was out of the country for 3-weeks. I asked him if we could get into the back porch addition so I can show my foreman where the leak is he want able to do this because of logistics. I contacted him again to schedule and he told me that he was going to be home in a week. We agreed that I would Just do the work after he got home and he was due to arrive on November 28thI spoke to him twice on the phone on Monday the 27th. The first call was to tell me that he would be home for a week and a half and I have until the following Wednesday to complete the work. I responded that I will get it done. He called back a few minutes later to tell me that he wanted it done between Tuesday the 28th and Saturday the 2nd. I agreed that I would do it again. Late that evening a text was sent when I am sleeping on Monday at 11:pm that he needs a text or email by the end of the day on Tuesday Nov 28th with the date and the time my guy would be there or he will go to court. I woke up the next day and found a complaint email at 7:am. I couldn’t believe this happened after having clear communication the day before. I still went out there on Wednesday the 29th and removed all the shingles and siding and found out the pan pools water at the base due to the carpenters not pitching the roof deck properly. I called the homeowner up to the roof to show him and he observed the same thing. This is not the type of thing that can be seen by the eye because it is a very gradual pitch and the shingles are covering everything. it was observed from the levels of discoloration due to standing water by the base of the pan. I told him that we need to re-pitch the roof and he agreed to do whatever is neededRe-pitching the roof is a more expensive job and we also removed the kitchen vent from the valley. Both of these added options were done at my expense. this type fo repair would normally cost double what I charged. The roof is fixed now

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

The job was completed a little less than 8 years ago.  The customer ([redacted]) called me last week to inform me the roof was leaking.  I told him that I was going to try to come out on Friday to assess what was wrong.  In that same conversation I mentioned that the majority of all...

workmanship issues are brought to light within the first few months of completing the job and it was most likely caused by storm damage or something other than the roof.  We were scheduled to come out on Friday but we were backed up due to all the rain we had previous to this appointment.  The customer responded with a phone call which we received and a few emails which were not read yet.  I have been in the field servicing all the wind damage repairs and [redacted]s call was not returned right away.  I accept responsibility for not calling [redacted] to inform him that I am not going to make it on Friday and it was wrong to not be responsive. [redacted] is a good person and a good customer and in addition in addition he is going through a lot in life at the moment.  The last thing he needed was a leak in his ceiling and an unresponsive contractor.  In fairness to me my response time was 2 business days late.  I didn’t count Saturday due to some rain and family commitments.  I went to his home on the morning of Wednesday May 18th 2016.   [redacted] is an engineer and he likes to be actively involved in the construction and troubleshooting.  [redacted] and I worked to try and find the leak, but neither of us found anything that looked suspicious on the roof.  I made a few adjustments to the shingles and informed the homeowner that it’s unlikely these repairs would solve the water issue.   I then used a garden hose to test the shingles for leaks and no leaks appeared.  We then we sprayed the siding and the leak appeared.  I sealed some of the siding and the leak disappeared.  I spent 2-3 hours at the customer’s home and fixed the issue which was the gaps between the reverse board and batten siding joints.