We have submitted our response to this consumer's complaint in the attachmentThe consumer has the two accounts assigned to our agency confused with the hospital facilityThese accounts are for providers that are completely separate from the hospital billsUnfortunately, as an agency representing the creditor, BME does not have the prerogative to issue complete write offs of debts assigned for collectionsWe invite the consumer to send us a financial hardship letter explaining his situation so that we can submit his request to our clients for consideration of a discount on his bills We have also attached an itemized statement for each account for his records.Thank you
Thank you for the opportunity to respond to this consumer's complaintIt appears that this issue has now been resolvedOur system notes indicate that Mr [redacted] made his final payment on 2/7/bringing his account balance to zeroHis account was previously listed on his credit record since the account was assigned to our agency on 8/12/The agency reported the account accurately as being paid in full at the close of February to his credit record.We have no notes of an agreement that the account was to be suspended from reporting from credit reporting prior to receiving payments on the accountThe payments on the account were made via our on-line payment and those were of varying amounts, specifically $on 10/3/13, $$on 11/5/13, $on 12/31/and $on 2/7/Mr [redacted] called our office on 2/10/stating that the account was on his credit report (it had been initially listed on his credit report in December 2013)He stated that he had an agreement that the account would be deleted when the account was paidAlthough we had no note to that effect, the agent agreed to order the item deletedThe agency's data is transmitted after the close of each month's business transactions so the download transmits to all credit reporting agencies during the first days of the following month.The item was ordered to be deleted by the agent on 2/10/but there was a delay in the processing of that order in our office causing the order to miss the download at the end of FebruaryThe deletion order was eventually downloaded to the credit bureaus at the close of March's businessThe deletion order transmitted on 4/4/to all credit agencies involved The item should have been deleted from Mr [redacted] 's credit record within a few daysIf this item is still showing on Mr [redacted] 's credit record, Mr [redacted] file a dispute on-line with the credit reporting agency still showing the item and the listing agency will correct their error as they will confirm with our agency that we have ordered the deletionPlease let us know if there is any further information we [redacted] provide in order close this complaint file
This company sent me a notice in the mail that I owed for a hospital billI was indeed in the hospital on the date in questionHowever, my bill was paid 100% by insuranceI contacted the hospital directly and was advised my bill was paid and no collection action was necessary A day later my dad received a similar notice regarding his stayAgain, that bill has been paid and the hospital verified there is no collection
Thank you for the opportunity to respond to this complaint.We have reviewed our records and consulted with the billing office of Premier Emergency Medical Group regarding this account.This account in the amount of $was assigned to the agency on 2/5/Our records indicate that the balance is the co-pay amount due from the subscriber per the patient's insurance, Health NetWe included an itemized statement of the bill for reference.The emergency physicians do not receive reimbursement from the hospital facility, Dignity Health in this case, but bill separatelyThey do not mirror any reductions that are offered at the hospital for financial aidAlso, since the account was already billed and paid by Health Net, a reduction of the self-pay balance is not allowable per the policy's stipulationsThere had already been an adjustment applied to the account per the contracted rate with Health Net.Our account notes indicate that bills were sent by our office on 2/6/2013, 3/26/and 5/21/Our office received a call from MrsLight on 3/14/stating that they had applied for financial aid and that she would be calling in a few weeks to set up a payment plan for this balance.On 4/5/we were asked to hold the account for charity reduction consideration by a person named ***We checked and found that [redacted] is not with Premier Emergency Medical GroupWe assume this individual was with the hospital facility, which is not the correct creditor.Today we reviewed the account with our client's billing office for any updatesThey stated that the balance is still $and that there was no charity application received by their officeOn 5/20/a message was left for a call back to discuss this account and another bill was sent to the consumerWe received a call back on 6/2/in which the consumer was wondering why we sent another billHe stated that he thought he had paid this billOur office asked him to look for payment information so that we could verify the payment with our client.It appears that this consumer has the facility charge and the emergency physician charge confusedWe will delete this account from the consumer's credit report if payment is receivedPlease let us know if there is further information necessary to close this complaint
Thank you for the opportunity to respond to this complaintOur records show that there are two accounts in the agency for this consumer for [redacted] (file # [redacted] for $& file # [redacted] for $151.00)Both accounts have been cancelled due to a Chapter bankruptcyThe filing date is 6/28/and the case was discharged on 10/12/These two files are the only accounts in our system associated with this consumer's nameWe have sent a confirmation letter to the consumer today regarding these cancellationsHis accounts both show a zero balanceIf this complaint is regarding any other accounts, we would need to have additional information in order to locate the consumer's account.It appears as if the necessary action has already been taken to delete the accounts from the consumer's credit record.Please contact us at [redacted] for any additional assistanceThank you
Thank you for the opportunity to review and respond to this complaintThis consumer's account was assigned to the agency on 11/06/We contacted our client regarding the circumstances surrounding the assignment of the balanceThey have advised us that the account should be cancelledThe consumer's account is now cancelled and the balance is zeroSince the account hasn't been reported to the consumer's credit profile, there has been no effect on his credit We apologize for the inconvenience our involvement has created for Mr [redacted] A confirmation of the cancellation of this account has been sent to himThank you
Thank you for the opportunity to respond to this complaintWe have no record of the faxed proof of payment on our bmeproofofpayment.com email from 12/3/or 12/7/However, we did get the multiple emails from this consumer on 2/3/We contacted Medical Diagnostic Imaging's billing office on 2/4/to verify that the payment of $was posted to this patient's accountUnfortunately, they did not have the payment creditedTherefore, the receipt copy from the payment website of Medical Diagnostic Imaging was sent to them so that they can research the matterIn the interim, we have ordered the item deleted from Ms [redacted] credit record pending our client's researchWe trust the payment will be located and, once posted to her account, will be resolved on our end as wellWe have sent a confirmation letter advising Ms [redacted] *hat we have ordered the account deleted from her credit profile in response to this matterPlease let us know if there is any further information needed to address this complaint BUREAU OF MEDICAL ECONOMICS
Thank you for the opportunity to respond to this complaintWe received a complaint to which we responded with the requested validation to a different address as provided to the RevDex.com weeks agoWe have been able to contact this consumer this morning at the provided
phone number to resolve the issue and updated our records to the Waddell address. A claim will be provided to the consumer's insurance and the account has been ordered deleted from his credit reportDue to the address provided originally by the creditor, the consumer didn't have the opportunity to submit his insurance information for paymentPlease let us know if there is any further information needed to close this complaintThank you
*** *** ***:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.My complaint was that I could not reach them at their number listedIt rang at a ladies house who said she gets at least one call a weekWhen I contacted the Hospital billing department for my balance due, I was told it was the same and they have never heard of this company. I went to their website and sent an email for someone to contact me. When they did their number came up with on the area code ***. When I told her about the wrong phone number she shuffled it off. I later tried the phone number and it worked, so maybe everyone is dialing it incorrectly at times. I came to find out that the bill they were collecting was not from the Hospital, but the ER Drwho never did contact me about owing them anything. So I guess this is a legitimate company
Regards,*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedI want to Thank *** at the Business office helping me resolve this issue
Regards,
*** ***
We are sorry that our last explanation of the validation process has not satisfied this consumer's complaint
Although we are not required to supply this information because of the reasons given in our first response, we've asked the provider to obtain the signed Financial Agreement from the facility where these services were delivered on each date of service along with a copy of the consumer's Drivers License presented at the time of serviceNot all facilities comply with these requests and only release these admitting documents to the patients through their Medical Records DepartmentPlease see the signed Financial Agreements and ID information attachedWe have verified that the balances are still owed, sent an itemization of all charges, advised the consumer how to gain additional information about her visits to Banner Ironwood Medical Center between dates of service 12/14/and 1/4/2013, and have provided her with the signed Financial Agreements and identifying information provided to the admitting desk of the Emergency DepartmentWe have a record of speaking to the consumer on 9/9/at the provided work number regarding her accountAt that time, she was not willing to make the payment arrangement us not to call her there againIn view of this continued apparent misunderstanding, we are deleting the items from the consumer's credit record for days in order for her to contact us to make payment arrangements that are suitable for her financial situationWe trust this will resolve the matterAs stated before, if there is a situation of ID theft, we ask the consumer to please follow instructions provided at www.ftc.gov/idtheft
Thank you
Thank you for the opportunity to respond to this complaintOur records show that this account was assigned to the agency on 2/4/We have no record of a mail return on our notices sent to the consumerThe account was paid on 6/4/and we accurately reported the account as paid to the
credit reporting agencies involvedBecause the consumer has stated that she was no longer at the address, we are deleting this account from the consumer's credit profileWe are sending confirmation of the deletion to the updated address given on the consumer's statementPlease let us know if there is any further information necessary to close this complaintThank you
I apologize for the delay in the responseUnfortunately, I was away from the office when the message that our response did not satisfy the consumer's complaintAlthough we understand how healthcare is expensive and many struggle with their obligations when events happen that find us in an emergency, the debt is not ours to forgive or to write offUnfortunately, the consumer has not taken our advice to send in a written request for a financial hardship discount with a description of his situationThis may have resolved his complaintWhat we will do at this point is delete these two accounts from the consumer's credit profile to enable us to have our client providers further review the additional claims provided here regarding the services he received that were not included in the initial complaintEmergency physicians at the hospital are obligated to treat patients, especially if they are unconscious, in order to access their condition and recommend any further follow up with their doctorRegarding the $34.00, because the service was in 2013, the CMS coding has changed and the billing software did not the entry in order to put in the descriptionWe will send a corrected statement that shows the description of the item to the consumer.
Upon our clients' review, if their position stands, we will contact the consumer to advise himOtherwise, the accounts will remain deleted from his credit recordWe trust we have addressed this consumer's concerns to the best conclusion within our scope of authorityThank youBUREAU OF MEDICAL ECONOMICS
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
I am very much satisfied. This collection agency has already deleted this negative account from Experian credit bureau, and Bureau of Medical Economics has faxed over a letter stating the fact that the collection agency will delete this negative item from all credit bureaus the collection agency will work with *** *** to contact ***'s medical insurance company to get this bill paid of $269, *** is aware as well as the collection agency that this process may take to days. *** is extremely satisified with the Collection agency response and the Director of the Collection Agency, Cyndee was outstanding. *** *** is extremely grateful to this collection they were excellent no complaints at all. Thank you very much
Regards,
*** ***
I had two outstanding bills with this collection agency, each for $One had shown up on my credit report and was negatively impacting my credit scoreI called on 5/16/to make a payment of $207.20, which we agreed upon to settl the debtI specifically asked that this payment get applied toward the bill that already on my credit reportI was assured this would be the case and even received a letter from the representative confirming thisWhen I called on 7/8/to settle the other debt that hadn't yet shown on my credit report, the representative told me that my payment was already applied toward this one and not for the one on my credit reportI was lied to, and when I addressed this to the representative, her response was "that's neither here nor there," instead of trying to resolve the issueEveryone I speak to is rude at this place and extremely apathetic and uncaringThis company either needs to change its business practices or be put out of businessI hope the calls are recorded, because it will prove my position
Thank you for the opportunity to respond to this complaintOur records indicate that notices and voicemail messages were made on this account for dates of service from June We contacted our client today regarding an itemization of charges to be mailed to the consumer, however, the
account was billed on an old billing system and it is currently downTherefore, we have been authorized to cancel the balance and delete the account information from the consumer's credit recordWe have informed Mr*** that the account is being cancelled and have mailed a confirmation letter to be mailed to him at the new address given on this complaint. This account has been resolved with the consumerThank you
Thank you for the opportunity to respond to this complaint. This consumer's transaction was reversed and credited to the consumer's credit card account on March 13, 2015. We apologize for any perceived delay. There are several time lapses involved when on-line credit card payments are...
made. First there is the time lapse between our payment processing company taking in the transaction data and the funds being deposited into the agency's bank account. Then there is a time lapse between receiving the transaction information from our bank's deposit and our posting department getting the information to post to accounts. Because the consumer made an error in sending the payment, and there was no account in our system to reference, the call to our call center was not a usual situation and we apologize that the agents were not sure how to help.Please let us know if there is any further information necessary to resolve this complaint. Thank you.Tell us why here...
We have submitted our response to this consumer's complaint in the attachmentThe consumer has the two accounts assigned to our agency confused with the hospital facilityThese accounts are for providers that are completely separate from the hospital billsUnfortunately, as an agency representing the creditor, BME does not have the prerogative to issue complete write offs of debts assigned for collectionsWe invite the consumer to send us a financial hardship letter explaining his situation so that we can submit his request to our clients for consideration of a discount on his bills We have also attached an itemized statement for each account for his records.Thank you
Thank you for the opportunity to respond to this consumer's complaintIt appears that this issue has now been resolvedOur system notes indicate that Mr [redacted] made his final payment on 2/7/bringing his account balance to zeroHis account was previously listed on his credit record since the account was assigned to our agency on 8/12/The agency reported the account accurately as being paid in full at the close of February to his credit record.We have no notes of an agreement that the account was to be suspended from reporting from credit reporting prior to receiving payments on the accountThe payments on the account were made via our on-line payment and those were of varying amounts, specifically $on 10/3/13, $$on 11/5/13, $on 12/31/and $on 2/7/Mr [redacted] called our office on 2/10/stating that the account was on his credit report (it had been initially listed on his credit report in December 2013)He stated that he had an agreement that the account would be deleted when the account was paidAlthough we had no note to that effect, the agent agreed to order the item deletedThe agency's data is transmitted after the close of each month's business transactions so the download transmits to all credit reporting agencies during the first days of the following month.The item was ordered to be deleted by the agent on 2/10/but there was a delay in the processing of that order in our office causing the order to miss the download at the end of FebruaryThe deletion order was eventually downloaded to the credit bureaus at the close of March's businessThe deletion order transmitted on 4/4/to all credit agencies involved The item should have been deleted from Mr [redacted] 's credit record within a few daysIf this item is still showing on Mr [redacted] 's credit record, Mr [redacted] file a dispute on-line with the credit reporting agency still showing the item and the listing agency will correct their error as they will confirm with our agency that we have ordered the deletionPlease let us know if there is any further information we [redacted] provide in order close this complaint file
This company sent me a notice in the mail that I owed for a hospital billI was indeed in the hospital on the date in questionHowever, my bill was paid 100% by insuranceI contacted the hospital directly and was advised my bill was paid and no collection action was necessary A day later my dad received a similar notice regarding his stayAgain, that bill has been paid and the hospital verified there is no collection
Thank you for the opportunity to respond to this complaint.We have reviewed our records and consulted with the billing office of Premier Emergency Medical Group regarding this account.This account in the amount of $was assigned to the agency on 2/5/Our records indicate that the balance is the co-pay amount due from the subscriber per the patient's insurance, Health NetWe included an itemized statement of the bill for reference.The emergency physicians do not receive reimbursement from the hospital facility, Dignity Health in this case, but bill separatelyThey do not mirror any reductions that are offered at the hospital for financial aidAlso, since the account was already billed and paid by Health Net, a reduction of the self-pay balance is not allowable per the policy's stipulationsThere had already been an adjustment applied to the account per the contracted rate with Health Net.Our account notes indicate that bills were sent by our office on 2/6/2013, 3/26/and 5/21/Our office received a call from MrsLight on 3/14/stating that they had applied for financial aid and that she would be calling in a few weeks to set up a payment plan for this balance.On 4/5/we were asked to hold the account for charity reduction consideration by a person named ***We checked and found that [redacted] is not with Premier Emergency Medical GroupWe assume this individual was with the hospital facility, which is not the correct creditor.Today we reviewed the account with our client's billing office for any updatesThey stated that the balance is still $and that there was no charity application received by their officeOn 5/20/a message was left for a call back to discuss this account and another bill was sent to the consumerWe received a call back on 6/2/in which the consumer was wondering why we sent another billHe stated that he thought he had paid this billOur office asked him to look for payment information so that we could verify the payment with our client.It appears that this consumer has the facility charge and the emergency physician charge confusedWe will delete this account from the consumer's credit report if payment is receivedPlease let us know if there is further information necessary to close this complaint
Thank you for the opportunity to respond to this complaintOur records show that there are two accounts in the agency for this consumer for [redacted] (file # [redacted] for $& file # [redacted] for $151.00)Both accounts have been cancelled due to a Chapter bankruptcyThe filing date is 6/28/and the case was discharged on 10/12/These two files are the only accounts in our system associated with this consumer's nameWe have sent a confirmation letter to the consumer today regarding these cancellationsHis accounts both show a zero balanceIf this complaint is regarding any other accounts, we would need to have additional information in order to locate the consumer's account.It appears as if the necessary action has already been taken to delete the accounts from the consumer's credit record.Please contact us at [redacted] for any additional assistanceThank you
Please see our response to the complaint attachedThank you!
Thank you for the opportunity to review and respond to this complaintThis consumer's account was assigned to the agency on 11/06/We contacted our client regarding the circumstances surrounding the assignment of the balanceThey have advised us that the account should be cancelledThe consumer's account is now cancelled and the balance is zeroSince the account hasn't been reported to the consumer's credit profile, there has been no effect on his credit We apologize for the inconvenience our involvement has created for Mr [redacted] A confirmation of the cancellation of this account has been sent to himThank you
Thank you for the opportunity to respond to this complaintWe have no record of the faxed proof of payment on our bmeproofofpayment.com email from 12/3/or 12/7/However, we did get the multiple emails from this consumer on 2/3/We contacted Medical Diagnostic Imaging's billing office on 2/4/to verify that the payment of $was posted to this patient's accountUnfortunately, they did not have the payment creditedTherefore, the receipt copy from the payment website of Medical Diagnostic Imaging was sent to them so that they can research the matterIn the interim, we have ordered the item deleted from Ms [redacted] credit record pending our client's researchWe trust the payment will be located and, once posted to her account, will be resolved on our end as wellWe have sent a confirmation letter advising Ms [redacted] *hat we have ordered the account deleted from her credit profile in response to this matterPlease let us know if there is any further information needed to address this complaint BUREAU OF MEDICAL ECONOMICS
Thank you for the opportunity to respond to this complaintWe received a complaint to which we responded with the requested validation to a different address as provided to the RevDex.com weeks agoWe have been able to contact this consumer this morning at the provided
phone number to resolve the issue and updated our records to the Waddell address. A claim will be provided to the consumer's insurance and the account has been ordered deleted from his credit reportDue to the address provided originally by the creditor, the consumer didn't have the opportunity to submit his insurance information for paymentPlease let us know if there is any further information needed to close this complaintThank you
*** *** ***:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.My complaint was that I could not reach them at their number listedIt rang at a ladies house who said she gets at least one call a weekWhen I contacted the Hospital billing department for my balance due, I was told it was the same and they have never heard of this company. I went to their website and sent an email for someone to contact me. When they did their number came up with on the area code ***. When I told her about the wrong phone number she shuffled it off. I later tried the phone number and it worked, so maybe everyone is dialing it incorrectly at times. I came to find out that the bill they were collecting was not from the Hospital, but the ER Drwho never did contact me about owing them anything. So I guess this is a legitimate company
Regards,*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedI want to Thank *** at the Business office helping me resolve this issue
Regards,
*** ***
We are sorry that our last explanation of the validation process has not satisfied this consumer's complaint
Although we are not required to supply this information because of the reasons given in our first response, we've asked the provider to obtain the signed Financial Agreement from the facility where these services were delivered on each date of service along with a copy of the consumer's Drivers License presented at the time of serviceNot all facilities comply with these requests and only release these admitting documents to the patients through their Medical Records DepartmentPlease see the signed Financial Agreements and ID information attachedWe have verified that the balances are still owed, sent an itemization of all charges, advised the consumer how to gain additional information about her visits to Banner Ironwood Medical Center between dates of service 12/14/and 1/4/2013, and have provided her with the signed Financial Agreements and identifying information provided to the admitting desk of the Emergency DepartmentWe have a record of speaking to the consumer on 9/9/at the provided work number regarding her accountAt that time, she was not willing to make the payment arrangement us not to call her there againIn view of this continued apparent misunderstanding, we are deleting the items from the consumer's credit record for days in order for her to contact us to make payment arrangements that are suitable for her financial situationWe trust this will resolve the matterAs stated before, if there is a situation of ID theft, we ask the consumer to please follow instructions provided at www.ftc.gov/idtheft
Thank you
Thank you for the opportunity to respond to this complaintOur records show that this account was assigned to the agency on 2/4/We have no record of a mail return on our notices sent to the consumerThe account was paid on 6/4/and we accurately reported the account as paid to the
credit reporting agencies involvedBecause the consumer has stated that she was no longer at the address, we are deleting this account from the consumer's credit profileWe are sending confirmation of the deletion to the updated address given on the consumer's statementPlease let us know if there is any further information necessary to close this complaintThank you
I apologize for the delay in the responseUnfortunately, I was away from the office when the message that our response did not satisfy the consumer's complaintAlthough we understand how healthcare is expensive and many struggle with their obligations when events happen that find us in an emergency, the debt is not ours to forgive or to write offUnfortunately, the consumer has not taken our advice to send in a written request for a financial hardship discount with a description of his situationThis may have resolved his complaintWhat we will do at this point is delete these two accounts from the consumer's credit profile to enable us to have our client providers further review the additional claims provided here regarding the services he received that were not included in the initial complaintEmergency physicians at the hospital are obligated to treat patients, especially if they are unconscious, in order to access their condition and recommend any further follow up with their doctorRegarding the $34.00, because the service was in 2013, the CMS coding has changed and the billing software did not the entry in order to put in the descriptionWe will send a corrected statement that shows the description of the item to the consumer.
Upon our clients' review, if their position stands, we will contact the consumer to advise himOtherwise, the accounts will remain deleted from his credit recordWe trust we have addressed this consumer's concerns to the best conclusion within our scope of authorityThank youBUREAU OF MEDICAL ECONOMICS
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
I am very much satisfied. This collection agency has already deleted this negative account from Experian credit bureau, and Bureau of Medical Economics has faxed over a letter stating the fact that the collection agency will delete this negative item from all credit bureaus the collection agency will work with *** *** to contact ***'s medical insurance company to get this bill paid of $269, *** is aware as well as the collection agency that this process may take to days. *** is extremely satisified with the Collection agency response and the Director of the Collection Agency, Cyndee was outstanding. *** *** is extremely grateful to this collection they were excellent no complaints at all. Thank you very much
Regards,
*** ***
I got a bill from them for my son who died last yrHe had ssi so all his bills were covered
I had two outstanding bills with this collection agency, each for $One had shown up on my credit report and was negatively impacting my credit scoreI called on 5/16/to make a payment of $207.20, which we agreed upon to settl the debtI specifically asked that this payment get applied toward the bill that already on my credit reportI was assured this would be the case and even received a letter from the representative confirming thisWhen I called on 7/8/to settle the other debt that hadn't yet shown on my credit report, the representative told me that my payment was already applied toward this one and not for the one on my credit reportI was lied to, and when I addressed this to the representative, her response was "that's neither here nor there," instead of trying to resolve the issueEveryone I speak to is rude at this place and extremely apathetic and uncaringThis company either needs to change its business practices or be put out of businessI hope the calls are recorded, because it will prove my position
Thank you for the opportunity to respond to this complaintOur records indicate that notices and voicemail messages were made on this account for dates of service from June We contacted our client today regarding an itemization of charges to be mailed to the consumer, however, the
account was billed on an old billing system and it is currently downTherefore, we have been authorized to cancel the balance and delete the account information from the consumer's credit recordWe have informed Mr*** that the account is being cancelled and have mailed a confirmation letter to be mailed to him at the new address given on this complaint. This account has been resolved with the consumerThank you
Please see our response attachedthank you
Thank you for the opportunity to respond to this complaint. This consumer's transaction was reversed and credited to the consumer's credit card account on March 13, 2015. We apologize for any perceived delay. There are several time lapses involved when on-line credit card payments are...
made. First there is the time lapse between our payment processing company taking in the transaction data and the funds being deposited into the agency's bank account. Then there is a time lapse between receiving the transaction information from our bank's deposit and our posting department getting the information to post to accounts. Because the consumer made an error in sending the payment, and there was no account in our system to reference, the call to our call center was not a usual situation and we apologize that the agents were not sure how to help.Please let us know if there is any further information necessary to resolve this complaint. Thank you.Tell us why here...