RJS Inc. Empire Builder

We responded to Mr***'s initial call into our customer service objecting to the
price increase to his monthly rateI had a good conversation with him regarding our company's increase and explained some of the drivers behind our increaseWe had sent letters out to our customers notifying them of our upcoming rate increase in November - I explained some of the challenges we have managing cost that are unique to our industryMr*** related, being a business owner himselfWe offered a roll back to our pricing and met half way on our increaseWe are a little behind with sending a revised invoice to himThis should be completed this week.Thank you ,Tony W*** - Sales Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: [redacted]
I am rejecting this response because:Dear [redacted]:In response to Mr. S[redacted]’s reply to my complaint, ID #[redacted], there have been multiple times when Honolulu Disposal Service failed to uphold their side of the service agreement as to the scheduled days of waste and cardboard pick ups. As far as my understanding goes, when any service is scheduled for a certain day, that service is to be performed on that scheduled day. For example, if you have trash pick up from the City and County scheduled for every Monday, then a City and County refuse truck comes through your neighborhood and picks up your trash.  As a result of Honolulu Disposal Service not upholding their side of the service agreement we terminated the agreement with them and have since been using [redacted], who may I add have been more than accommodating to us than Honolulu Disposal Service [redacted] has always picked up our trash and cardboard refuse on the scheduled day.  As far as the $57.53 that was sent to collections by Honolulu Disposal Service we would be more that happy to have paid it off, if it were a legitimate balance. We had a verbal agreement from Honolulu Disposal Service in 2013, prior to terminating the service agreement with them that whatever balance we may have had with them would be credited back to us as for any inconveniences we experienced as a result of their negligence as to our scheduled trash and cardboard pick ups. The whole reason for my complaint is that it is the principle of the matter. The $57.73 is barely enough to even fill up some cars or trucks with today’s gas prices. If the representative from Honolulu Disposal Service whom I had spoken with at that time in 2013 had not stated that we would be credited back for any outstanding balance, we would have just sent in the payment on time like we always did. However, because we were told that we’d be credited the outstanding balance, once again, we expected Honolulu Disposal Service to uphold their side of the agreement. Which just like their service agreement, they did not. Any business person knows that your reputation precedes you and your word should be upheld. This is the reason for my complaint. Thank you for your attention to this matter. [redacted]
Sincerely,
[redacted]

Aloha [redacted], I attached the original and new contract Honolulu Disposal Service just sent me.   Regards, [redacted] Cell: [redacted] Sales Manager  [redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

Case # [redacted]: Mr. [redacted]Attention: Ms. [redacted]According to our records, we initially responded to Mr. [redacted]'s complaint, initially listed as case #[redacted] in September 2013. We had not heard any response since and assumed the issue was resolved.The bins were removed on August...

29, 2013. We did have two documented incidences on August 20th & July 23rd of the refuse bin being overloaded. We had not received any communication from Mr. [redacted] prior or immediately following either of the two aforementioned  dates.We acknowledge that Mr. [redacted] had had periodic problems with the cardboard pickup previously and had been credited for those errors. Without any record of the service being interrupted and with the knowledge that one of our more experienced drivers services the refuse in this area, the charges are deemed to be valid.We would be more than willing to review any evidence or records that may substantiate Mr. [redacted]'s assertion, but reviewing these items two years after the fact would be difficult at best. At this time our collection agency has control of this account and we would need to present substantial evidence to have it retracted.