RJW Contracting

This is counter productiveThe problem is still not addressedWhatever I can do to help resolve this I'm open toIf there was ANYTHING I could fix on the roof, I would do itAgain, my company including myself has checked OUR work three timesThe pictures I see are classic condensationI could elaborate forever on thisHas any water (not stains) been discovered since April? I offered to Mr [redacted] to file a claim with my insurance company directly - no responseHe claims he has engineers and other contractors to inspect my work - I've heard nothing in monthsAll I do get is Mr [redacted] accusations and assumptions and slander on the InternetI'm trying to be respectful of my customer but he refuses to head my advice/findingsMr [redacted] is rightThe next step is lawyersI'm tracking how much business income I'm losing do to accusations and reviewsSo this can get ugly fast or it can move forward positivelyFind the source of the moisture and address itWhatever I can do please, someone tell me!!!

I am not trying to "deflect" responsibility I have had the roof inspected by myself personally, my staff and the roofing manufacturer I did not cut corners to "pocket" more money Yes - we are roofing experts, however I am not an expert about the rest of the home and I am not responsible to Mr [redacted] to provide an analysis of how his home breathes I have no idea idea at what temperatures or humidity level he maintains his home He had hired a contractor to install insulation in his cathedral ceiling - was that done correctly? I don't know - it's not my field If a roof was to leak it leaks in a very defined spot When there's a condensation problem, it presents everywhere - like a glass of ice water sitting outside on a hot day Mr [redacted] 's statement that the roof leaks during heavy rains is a new claim If so, I would like to see this in person Or at least I would like to see pictures and or video of these water leaks during a rain If there is a leak in the roof, it would also present itself immediately - the very first rain after installation If there was physical water pouring out from the ceiling while it was raining I'm pretty sure I'd be getting frantic calls that I would need to go there ASAP, the client would want the roof tarped etc., they'd have pictures, etcetc This is the first I'm hearing about water running down the ceiling I'd like to see it This back and forth is very counter-productive I only advised Mr [redacted] to file a claim with his homeowners insurance because that's what they are there for and why he pays those premiums It is not to deflect responsibility His insurance company works on his behalf - not mine They would immediately provide an avenue to fix any interior materials/furnishings etc If the insurance thought that we had any liability they would subrogate the claim to my insurance This is why we all pay premiums Instead Mr [redacted] said he called his insurance and they instructed him to hire lawyers Don't know what else to say The roof is fine The cricket is correct Myself and my company have been responsive to service calls and responding to this online banter If there was something that I could have fixed in OUR work it would have been done There is nothing that I can do (or redo) because it is correct I think Mr [redacted] needs to really work on finding the root of the problem and what the corrective action is needed Left alone, this problem will re-occur next winter

I perfectly understand Mr [redacted] s frustration with the moisture in his cabin However, my client is not taking the my advice nor the advice of the shingle manufacturerMy firm has been 100% responsive in determining the cause of moisture in this cabinWe have inspected the roof on two occasionsOur findings is its condensationI then had the [redacted] Roofing also conduct a site visit to the property and inspect the roofMy clients argument is that he never had this problem before - and that's logical to immediately think thatThe challenge is understanding the dynamic that has changed since the new roof has been installedThe old roof simply had no underlayments- just shinglesIt breathed The new roof, as required by building code, now has ice and water shield and synthetic 100% waterproof underlaymentsThese are underlayments are great for roofing but they are NOT breathableThis roof is not leaking and installed correctlyIf there was something that I could have fixed to solve Mr [redacted] s moisture problem, I would have done so already at no charge months agoThe cabin has a simple roofOne side has an "attic" space and seems to be not having a condensation problemThe other side where the problem is has a cathedral ceiling with insulation between the old cabin beamsNow weather the insulation is up against the underside of the roof deck or if there's a space between (baffles installed) I don't knowMy assumption is that if there are baffles then there's an airspace between the hot and cold line (obviously winter time only) and it will condensateClient WANs me to install a ridge vent When we took the roof apart at the ridge, we were looking clear into the clients living roomIt's not a traditional home and it can't have a ridge ventRidge vent also need intake air to work properly and this cabin does notI offered my client to have my insurance adjuster come out along with his homeowners insurance to expedite proving the cause of moisture and so he can get his interior fixed and he has declinedHe said he'd rather hire attorneysThe roof is fine and is not leakingThe water discovered inside was only during winter monthsIf the interior ventilation is not addressed this problem will reoccur next winter etc

I perfectly understand Mr***s frustration with the moisture in his cabin However, my client is not taking the my advice nor the advice of the shingle manufacturerMy firm has been 100% responsive in determining the cause of moisture in this cabinWe have inspected the roof on two
occasionsOur findings is its condensationI then had the *** Roofing also conduct a site visit to the property and inspect the roofMy clients argument is that he never had this problem before - and that's logical to immediately think thatThe challenge is understanding the dynamic that has changed since the new roof has been installedThe old roof simply had no underlayments- just shinglesIt breathed The new roof, as required by building code, now has ice and water shield and synthetic 100% waterproof underlaymentsThese are underlayments are great for roofing but they are NOT breathableThis roof is not leaking and installed correctlyIf there was something that I could have fixed to solve Mr***s moisture problem, I would have done so already at no charge months agoThe cabin has a simple roofOne side has an "attic" space and seems to be not having a condensation problemThe other side where the problem is has a cathedral ceiling with insulation between the old cabin beamsNow weather the insulation is up against the underside of the roof deck or if there's a space between (baffles installed) I don't knowMy assumption is that if there are baffles then there's an airspace between the hot and cold line (obviously winter time only) and it will condensateClient WANs me to install a ridge vent When we took the roof apart at the ridge, we were looking clear into the clients living roomIt's not a traditional home and it can't have a ridge ventRidge vent also need intake air to work properly and this cabin does notI offered my client to have my insurance adjuster come out along with his homeowners insurance to expedite proving the cause of moisture and so he can get his interior fixed and he has declinedHe said he'd rather hire attorneysThe roof is fine and is not leakingThe water discovered inside was only during winter monthsIf the interior ventilation is not addressed this problem will reoccur next winter etc

MrW claims his installation is correct and that the problem is condensationIf that is the case, then why does water leak into the cabin whenever there is a heavy rain?
The amount of water, including water damage inside the cabin, is NOT indicative of condensation-related issuesThere are water stains on lamp shades and on bedding blankets, pillows, etcFurthermore, MrW claims he has been in the roofing business for more than yearsOne would think his 'expertise' would recognize the fact the original roofing was over years old (1985c) using outdated roofing technology/materialsWhen the old roof was replaced by his company, with newer, advanced roofing materials, he and/or his 'team' of 'experts' should have addressed any ventilation issues at time of installation, realizing these new roofing products may require an adjustment to the ventilation system or the need to add a ventilation systemAgain, however, given the fact the cabin roof now leaks during heavy rain storms, I think the condensation claim is MrW' attempt to deflect any responsibilityIt also appears the cricket his company installed at base of chimney is not correctThere are open (unsealed) edges which appear to allow water to collect and seep into the dwelling, particularly during heavy rain stormsI am of the firm conviction MrW and his team cut corners on the installation process in order to pocket more of the money
At NO TIME has MrW or any of his representatives offered to remedy this situationThey have only claimed no responsibility and have only suggested I contact my home owner's insurance policy to cover the repairsI refuse to have my home owner's insurance provider pay for their negligence and shoddy workmanshipIt is important to state that when I hired MrW company, I admitted minimal knowledge of roofing and roof installationI put my entire trust in him, his company and his claim of over years of experience in the roofing industry.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
When I first contacted RJW Contractors, I expected to meet with Robert W - he is the owner of the company and is the person I first met with to discuss getting a new roof; he did not show up at that meeting to review the leak situation; it was his assistant and one of the workersThey ran the hose on my roof for about minutes, which, for the record, has minimal water pressure - nothing like a rain storm. That was the only time where RJW Contractors came to my residence, with me presentIf they came another time, when I was not there, I cannot attest to thatAfter the initial visit, I had to email and call MrW on more than one occasion to get a responseHe claimed that a representative from the roofing shingle company would contact me, but that person never did, until I sent a very testy email to MrW and within a few minutes, I did, in fact, receive a callAs expected, that individual claimed no responsibilityAfter that call, approximately three more weeks went by with no further communication from RJW, which is the reason I contacted the Revdex.comAdditionally, given the nature of a roof and its impact/importance to the home, I cannot believe nor accept Mr W rebuttal that he is not responsible for what goes on inside the propertyThe new roof he installed is leaking; bottom lineMy insurance company stated that in the years they have been in the business, they have never seen a situation with this much water and water damage from MrW so-called claim of condensation, which is why they advised I seek legal counsel coupled with the fact RJW Contacting was not being responsiveI do not know what else to do at this pointI agree, the back-and-forth is not productive
Regards,*** ***

This is counter productive. The problem is still not addressed. Whatever I can do to help resolve this I'm open to. If there was ANYTHING I could fix on the roof, I would do it. Again, my company including myself has checked OUR work three times. The pictures I see are classic condensation. I could elaborate forever on this. Has any water (not stains) been discovered since April? I offered to Mr. [redacted] to file a claim with my insurance company directly - no response. He claims he has engineers and other contractors to inspect my work - I've heard nothing in 3 months. All I do get is Mr [redacted] accusations and assumptions and slander on the Internet. I'm trying to be respectful of my customer but he refuses to head my advice/findings. Mr. [redacted] is right. The next step is lawyers. I'm tracking how much business income I'm losing do to false accusations and reviews. So this can get ugly fast or it can move forward positively. Find the source of the moisture and address it. Whatever I can do please, someone tell me!!!

I am not trying to "deflect" responsibility.  I have had the roof inspected by myself personally, my staff and the roofing manufacturer.  I did not cut corners to "pocket" more money.  Yes - we are roofing experts, however I am not an expert about the rest of the home and I am not responsible to Mr. [redacted] to provide an analysis of how his home breathes.  I have no idea idea at what temperatures or humidity level he maintains his home.  He had hired a contractor to install insulation in his cathedral ceiling  - was that done correctly?  I don't know - it's not my field.  If a roof was to leak it leaks in a very defined spot.  When there's a condensation problem, it presents everywhere - like a glass of ice water sitting outside on a hot day.  Mr. [redacted]'s statement that the roof leaks during heavy rains is a new claim.  If so, I would like to see this in person.  Or at least I would like to see pictures and or video of these water leaks during a rain.  If there is a leak in the roof, it would also present itself immediately - the very first rain after installation.  If there was physical water pouring out from the ceiling while it was raining I'm pretty sure I'd be getting frantic calls that I would need to go there ASAP, the client would want the roof tarped etc., they'd have pictures, etc. etc.  This is the first I'm hearing about water running down the ceiling.  I'd like to see it. This back and forth is very counter-productive.  I only advised Mr. [redacted] to file a claim with his homeowners insurance because that's what they are there for and why he pays those premiums.  It is not to deflect responsibility.  His insurance company works on his behalf - not mine.  They would immediately provide an avenue to fix any interior materials/furnishings etc.  If the insurance thought that we had any liability they would subrogate the claim to my insurance.  This is why we all pay premiums.  Instead Mr. [redacted] said he called his insurance and they instructed him to hire lawyers.  Don't know what else to say.  The roof is fine.  The cricket is correct.  Myself and my company have been responsive to service calls and responding to this online banter.  If there was something that I could have fixed in OUR work it would have been done.  There is nothing that I can do (or redo) because it is correct.  I think Mr. [redacted] needs to really work on finding the root of the problem and what the corrective action is needed.  Left alone, this problem will re-occur next winter.

I am not trying to "deflect" responsibility.  I have had the roof inspected by myself personally, my staff and the roofing manufacturer.  I did not cut corners to "pocket" more money.  Yes - we are roofing experts, however I am not an expert about the rest of the home and I am not responsible to Mr. [redacted] to provide an analysis of how his home breathes.  I have no idea idea at what temperatures or humidity level he maintains his home.  He had hired a contractor to install insulation in his cathedral ceiling  - was that done correctly?  I don't know - it's not my field.  If a roof was to leak it leaks in a very defined spot.  When there's a condensation problem, it presents everywhere - like a glass of ice water sitting outside on a hot day.  Mr. [redacted]'s statement that the roof leaks during heavy rains is a new claim.  If so, I would like to see this in person.  Or at least I would like to see pictures and or video of these water leaks during a rain.  If there is a leak in the roof, it would also present itself immediately - the very first rain after installation.  If there was physical water pouring out from the ceiling while it was raining I'm pretty sure I'd be getting frantic calls that I would need to go there ASAP, the client would want the roof tarped etc., they'd have pictures, etc. etc.  This is the first I'm hearing about water running down the ceiling.  I'd like to see it.
 
This back and forth is very counter-productive.  I only advised Mr. [redacted] to file a claim with his homeowners insurance because that's what they are there for and why he pays those premiums.  It is not to deflect responsibility.  His insurance company works on his behalf - not mine.  They would immediately provide an avenue to fix any interior materials/furnishings etc.  If the insurance thought that we had any liability they would subrogate the claim to my insurance.  This is why we all pay premiums.  Instead Mr. [redacted] said he called his insurance and they instructed him to hire lawyers.  
Don't know what else to say.  The roof is fine.  The cricket is correct.  Myself and my company have been responsive to service calls and responding to this online banter.  If there was something that I could have fixed in OUR work it would have been done.  There is nothing that I can do (or redo) because it is correct.  I think Mr. [redacted] needs to really work on finding the root of the problem and what the corrective action is needed.  Left alone, this problem will re-occur next winter.

Mr. W claims his installation is correct and that the problem is condensation. If that is the case, then why does water leak into the cabin whenever there is a heavy rain?The amount of water, including water damage inside the cabin, is NOT indicative of condensation-related issues. There are  water stains on lamp shades and on bedding blankets, pillows, etc.Furthermore, Mr. W claims he has been in the roofing business for more than 20 years. One would think his 'expertise' would recognize the fact the original roofing was over 30 years old (1985c) using outdated roofing technology/materials. When the old roof was replaced by his company, with newer, advanced roofing materials, he and/or his 'team' of 'experts' should have addressed any ventilation issues at time of installation, realizing these new roofing products may require an adjustment to the ventilation system or the need to add a ventilation system.Again, however, given the fact the cabin roof now leaks during heavy rain storms, I think the condensation claim is Mr. W' attempt to deflect any responsibility.It also appears the cricket his company installed at base of chimney is not correct. There are open (unsealed) edges which appear to allow water to collect and seep into the dwelling, particularly during heavy rain storms.I am of the firm conviction Mr. W and his team cut corners on the installation process in order to pocket more of the money. At NO TIME has Mr. W or any of his representatives offered to remedy this situation. They have only claimed no responsibility and have only suggested I contact my home owner's insurance policy to cover the repairs.I refuse to have my home owner's insurance provider pay for their negligence and shoddy workmanship.It is important to state that when I hired Mr. W company, I admitted minimal knowledge of roofing and roof installation. I put my entire trust in him, his company and his claim of over 20 years of experience in the roofing industry. Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:When I first contacted RJW Contractors, I expected to meet with Robert W - he is the owner of the company and is the person I first met with to discuss getting a new roof; he did not show up at that meeting to review the leak situation; it was his assistant and one of the workers. They ran the hose on my roof for about 20 minutes, which, for the record, has minimal water pressure - nothing like a rain storm. That was the only time where RJW Contractors came to my residence, with me present. If they came another time, when I was not there, I cannot attest to that. After the initial visit, I had to email and call Mr. W on more than one occasion to get a response. He claimed that a representative from the roofing shingle company would contact me, but that person never did, until I sent a very testy email to Mr. W ... and within a few minutes, I did, in fact, receive a call. As expected, that individual claimed no responsibility.After that call, approximately three more weeks went by with no further communication from RJW, which is the reason I contacted the Revdex.com.Additionally, given the nature of a roof and its impact/importance to the home, I cannot believe nor accept Mr W rebuttal that he is not responsible for what goes on inside the property. The new roof he installed is leaking; bottom line.My insurance company stated that in the 30 years they have been in the business, they have never seen a situation with this much water and water damage from Mr. W so-called claim of condensation, which is why they advised I seek legal counsel coupled with the fact RJW Contacting was not being responsive.I do not know what else to do at this point. I agree, the back-and-forth is not productive.
Regards,[redacted]

I perfectly understand Mr. [redacted]s frustration with the moisture in his cabin.  However, my client is not taking the my advice nor the advice of the shingle manufacturer. My firm has been 100% responsive in determining the cause of moisture in this cabin. We have inspected the roof on...

two occasions. Our findings is its condensation. I then had the [redacted] Roofing also conduct a site visit to the property and inspect the roof. My clients argument is that he never had this problem before - and that's logical to immediately think that. The challenge is understanding the dynamic that has changed since the new roof has been installed. The old roof simply had no underlayments- just shingles. It breathed.  The new roof, as required by building code, now has ice and water shield and synthetic 100% waterproof underlayments. These are underlayments are great for roofing but they are NOT breathable. This roof is not leaking and installed correctly. If there was something that I could have fixed to solve Mr. [redacted]s moisture problem, I would have done so already at no charge months ago. The cabin has a simple roof. One side has an "attic" space and seems to be not having a condensation problem. The other side where the problem is has a cathedral ceiling with insulation between the old cabin beams. Now weather the insulation is up against the underside of the roof deck or if there's a space between (baffles installed) I don't know. My assumption is that if there are baffles then there's an airspace between the hot and cold line (obviously winter time only) and it will condensate. Client WANs me to install a ridge vent.  When we took the roof apart at the ridge, we were looking clear into the clients living room. It's not a traditional home and it can't have a ridge vent. Ridge vent also need intake air to work properly and this cabin does not. I offered my client to have my insurance adjuster come out along with his homeowners insurance to expedite proving the cause of moisture and so he can get his interior fixed and he has declined. He said he'd rather hire attorneys. The roof is fine and is not leaking. The water discovered inside was only during winter months. If the interior ventilation is not addressed this problem will reoccur next winter etc.