Is that an average delivery time for a cross-country move? I don't know. Perhaps it is. But I was told by the customer service rep, Rachel, that the average move time was 10-12 days. Perhaps I'm naive. Perhaps that turn around time isn't an average. But, silly me, I trusted what I was told. I don't move cross-country every day and thought I could rely on experts to help me. I don't like being misled and I don't like being lied to. If you do, then be sure to choose Roadway.
I called a few moving companies & Roadway Van Lines, the Arlington, VA office, is the best Tasha was great to answer all my questions & set up the move on the day I needed The moving guys were efficient, knowledgeable & very kind & completed the job in less time than allotted I'm recommending them to a friend who is going to need some movers
Regardless of the poor communication on your business' part, and regardless of the huge inconvenience your company caused, the fact remains we have not received all of our belongingsI understand you have checked your warehouse and cannot find them, but that only means you have misplaced themOur delivery contained other people's belongings so I have no doubt in my mind that our missing items were given to other customers [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Regards, [redacted]
Date: Fri, Feb 19, at 12:PMSubject: RE: [redacted] Complaint ( [redacted] )To: [redacted] < [redacted] @myRevdex.com.org>To whom it may concern,We provide a guaranteed price for all long distance moves over the phone and that price is guaranteed for the inventory providedWhen the customer hires the company and when we show up and the customer wants to load something not on the list we make a revised price BEFORE loading the job, the customer signs, agree's then we load which is what happen in this caseSee signature below.....Electronic SignatureI hereby confirm my signature on the following document:Name: [redacted] ***Email: [redacted] @ [redacted] .comSigned Date: Wednesday, 12/09/- 13:56:EST.IP Address: [redacted] Internet Browser: [redacted] -------------------------------------The customer provided Tasha a list of pieces, when the movers arrived the customer now wanted to load pieces, which shows on the inventoryWe also have the revised estimate we provided to the customer BEFORE loading the job, the customer agreed to the new price and signed that he agreed so we begun the jobRoadway Van lines is unsure of why the customer would sign, agree and then disagree after receiving his delivery, invalid complaint......see signature below...Electronic SignatureI hereby confirm my signature on the following document:Name: [redacted] ***Email: [redacted] @ [redacted] .comSigned Date: Wednesday, 12/09/- 13:56:EST.IP Address: [redacted] Internet Browser: [redacted] -------------------------------------Regarding the delivery the customer was explained the business day window for guarantee and once again he signs the contract and agrees to that, we delivered it before the business days were up, again we do not understand the complaint on the delivery as we stood by the contract even delivered before our window was up, this is excellent service!! See signature below....Electronic SignatureI hereby confirm my signature on the following document:Name: [redacted] ***Email: [redacted] @ [redacted] .comSigned Date: Wednesday, 12/09/- 13:56:EST.IP Address: [redacted] Internet Browser: [redacted] -------------------------------------The delivery driver tried for hours to drive up to the customer home but the trailer did not fit, the customer wanted the driver to continue to try even after already trying for two hours, since this is an unreasonable request we continue by the contract which the customer signed several days ago when we picked up his items which his signature says he understands and agrees to these terms: (SHUTTLE FEE) see signature below....Once again the customer signed and agreed and then is upset.....another invalid complaint.....Electronic SignatureI hereby confirm my signature on the following document:Name: [redacted] ***Email: [redacted] @ [redacted] .comSigned Date: Wednesday, 12/09/- 13:56:EST.IP Address: [redacted] Internet Browser: [redacted] -------------------------------------When the customer hires a moving company they have the option to purchase a replacement value insurance in this case the customer did NOT purchase this therefore any damages our done through our claims department called CSI which the customer understands, at least he signed that he understood, the insurance of $per pound per articleNow he was sent an email on how to file his claim for damagesSee signature below..Electronic SignatureI hereby confirm my signature on the following document:Name: [redacted] ***Email: [redacted] @ [redacted] .comSigned Date: Wednesday, 12/09/- 13:56:EST.IP Address: [redacted] Internet Browser: [redacted] -------------------------------------All the customer's complaints are explained to him before he hired the company, why would he sign everywhere and state the terms and condition are fine and then yet complain about everything, this is unfair and we request this complaint to be marked as resolvedRespectfully, Tasha O [redacted] EXT: *
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:The response given by roadway van lines ignores our complaint and seems to trivialize the significant issues that did not align with their claim to be a stand up company Others should beware!! Regards, [redacted]
To whom is may concern,This customer did hire Roadway Van Lines to complete his cross country moveWhen the customer hire a moving company he was present with an option to receive a full replacement value insurance, the customer did not purchase that and continued with the contracted $per pound per article so regarding any damages the customer was sent a link to register the claim through our claims department.Regarding the missing file cabinet, I called every customer that was on the truck with *** [redacted] and no one is claiming they have a cabinet that does not belong to him and the cabinet is not on the truck nor in the warehouseTherefore we would ask the customer to file this in the claim as well [redacted] mentions there are important documents inside.........ALL our contracts CLEARLY state the following:The mover can not be held responsible for items left at the residence after loadingit is your responsibility to make sure that nothing is left behindPlease make sure that you check your closets, cabinets, drawers, attics, basement, garage and any outside areas before the driver leaves the pickupDo not ship bank bills, coins, currency, securities, deeds, notes, drafts, valuable papers of any kind, jewelry, postage or revenue stamps, stamp collections, precious stones or precious metalsThese items are not covered by any security option.I have also pasted his electronic signature which indicates the customer understands and agrees to the terms and conditions.Electronic SignatureI hereby confirm my signature on the following document:Name: [redacted] Email: [redacted] @***.comSigned Date: Friday, 05/22/- 13:02:EST.IP Address: [redacted] Internet Browser: [redacted] We request the customer to work with the CSI claims department for the reimbursement contracted
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I received an email from the van line stating that the customer who might have my stuff is in another country and cannot be reachedThat is a blatent lie stating that they talked to all of the other customersEither that, or they are lying about the customer being out of the country try and unreachableI've attached the email here.I am sorry I have not been back in touch regarding the missing items as we can not locate itThat customer never till this second has responded to usThe sales person whom booked the customer said they told her they would be leaving the country so I am not sure when or if I will ever hear from them Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Once I receive the payment from claims and more information about my cabinet, then I will close this out Regards, [redacted]
To whom it may concern,We offer every customer an option to purchase additional insurance, this customer accepted the basic insurance of $per pound per article(see attachment where customer signed where he understood the insurance replacement value)When a customer has damage we refer them to our claims department which is called [redacted] and they have great customer serviceThe customer is receiving the insurance based off the contract, this is a lawAlso attached is a release form showing we paid the customer from ROADWAY VAN LINES $and we are still allowing him to process his claim through *** Also attached is the inventory list and the customer's signature that he had received all his items
To whom it may concern,Our company rating is because we guarantee the price based off a list of itemsIf when we arrive and the list is exactly the same then the price is 100% guaranteed.However if the customer has move items on the day of the move we are not allowed to pick up the additional items without a revised estimateWe must give the NEW price to the customer before loading the customer has to agree to the NEW revised price, again this is before we loadAlso on the move date we showed him space for cube on the truck and he agreed and he signed all the paper work before we are loading the items.The confusion is the foreman whom pick up the job had made a mistake on the inventory list and he skipped numbers and of course the customer did not miss any items and we confirmed with him on the day of the move and we made sure we did not leave the place till the customer received all his itemsWhen we tried to explain to the customer the error that had happen with the error on the pick up for some reason he could not understandFor this inconvenience our company offers an additional $as inconvenience reimbursement
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: This attitude that fails to even acknowledge any wrong doing when the service was terrible and way different from what was promised really proves the issue I signed things because I had to and they know that As anyone knows, by the time you get to moving day its too late to change In addition the price did not double until after every box was packed and on the trucks I expected the price to fluctuate but not by 100% Finally with all of their attitude about me complaining about things we supposedly agreed to, part of my complaint is that they lost items and did not make final delivery in time Notice they didn't respond to that as confidently If the Revdex.com is willing to ignore my complaints that would be disappointing I read through other complaints currently posted on the site and they sound remarkably similar to mine I don't believe this company is 100% honest in dealing with folks and they shouldn't be able to claim a high Revdex.com rating At this point I would be satisfied for my complaints to stand on the website as a warning to others and let them decide for themselves - let folks see the dialogue and arrogance in their response and see if they are inspired to continue with their businessSincerely, [redacted]
September 4, 2014Dear [redacted] ,Here at Roadway Van Lines customer service is always our first priority, that being said upon first speaking with our clients, we take the time to go over every detail regarding the estimate and your move from the very first dayAfter going over your complaint to the Revdex.com, please see the response below, as I will be addressing your complaint from the beginning to the end, in order as follows:“I have section and I receive SSDI I get my check once a month, do the house that I used to live in I had to be out of there so I had to find a place to put my things until I find a house well I found a house an let the company know thst I will be moving an she told I half yo paid them $if I what my things back”.a [redacted] contracted Roadway Van Lines to carry out her relocation on 4/2/2014, her items were to be picked up in [redacted] and transported to the storage facility of Roadway Van Lines, as arranged by [redacted] Charges regarding this move, to date have been gone over twice (2x) to date, i.e(a)On initially making her reservation, while speaking to her sales representative, and (b)At the end of her pickup on 4/2/2014, Please see below:bBreak down of charges on move day:i, Trucks, guys x hrs x $174/hr - $1,iiPacking Material: $ iiiTOTAL - $1,519.00ivPayment Made:Deposit; CC Ending 1932; Auth; [redacted] - ($ 500,00)CC Payment ($ 545.00) Money Order: ($ 500.00)vBalance from Move Due: ($ 26.00)Regarding Storage:a [redacted] was/is well aware of what her charges for storing her items at Roadway Van Lines, again, I will reiterate, charges regarding this storage, to date have been gone over twice (2x) to date, i.e(a)On initially making her reservation, while speaking to her sales representative, and (b)At the end of her pickup on 4/2/It clearly states on [redacted] ’s Order for Service, pg1, as follows: “The first month of storage is FREEAfter the first month Roadway Van Lines will charge $per month, no pro rating the storage.”bPlease see below for [redacted] 's total amount due for Storage as follows:i4/– 5/FREE ii5/— 6/— $credit applied $ iii6/— 7/$ ,'iv7/— 8/$ - v8/~~ 9/$ vi9/– 10/- $ viiTOTAL: - $2,viiiFee: RetuIImed Check - $ ixTOTAL $2,509.00xFee WAIVEI) ($ 35.00) xiTOTAL DUE: $2,[redacted] attempted to make a payment via check in the amount of $but unfortunately, the check # [redacted] was returned for insufficient funds, which in turn resulted in Roadway Van Lines being charged a return check feeLike any other company, Roadway Van Lines does assess a return check fee; in this case [redacted] 's Return check fee has been waivedBalance Due to Roadway Van Lines: $2474-Dates [redacted] contacted the company:a,5/7/8/6/2014&8/26/2014bThe above-identified dates are the dates that Roadway Van Lines contacted [redacted] regarding payment of her outstanding balance due for storage, the above-identified dated listed by [redacted] are the dates which she returned our calls.cEach call was met with the same response “I am still waiting on my check”, this relocation was carried out on 4/2/2014, and this complaint was filed on 8/27/2014, to date 9/4/2014, other than this Revdex.com complaint, we have had no contact from [redacted] regarding payment for her outstanding balance of $ [redacted] was also made aware that if no payment arrangements were made regarding her storage that her items will be auctioned on 9/4/2014, which is todayRegarding Delivery of [redacted] ’s Items:Please see below for the options that are available to [redacted] for receiving her items.aAvailable options:iOutstanding balance of $MUST be paid in full $2,iiDelivery by Roadway Van Lines (additional cost):Trucks, guys- FLAT RATE $1,ToTAL: $3,692.00iii [redacted] is more than welcome to pick up her items herself by renting a [redacted] ***, which would save her on additional costs.For this option, [redacted] MUST pay of the balance due, i.e$2474.00, IN FULL BEFORE attempting to pick up her items.While we all know that times are hard and life is full of uncertainties, Roadway Van Lines apologizes for any inconvenience but cannot release [redacted] 's items until the amount of $2,has been paid in FULL.Regarding the Auction of [redacted] 's items, this will be put on hold in the hope that we can come to an amicable agreement, if no agreement can be reached, Roadway Van Lines will proceed with the auctionIn the meantime, if you have any questions or if I can be of further assistance, please do not hesitate to give me a call.Sincerely,Tasha O
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The owner of the company and I spoke after before the July 4th holidayHe had asked for my bank account so he could"wire" the 3,dollars in damages back to meI was not comfortable with that and he promised he would mail the check and we would have right after the holidays as long as I would take down my negative post about their below average Moving serviceHe is lying that he doesn't know what I'm talking aboutis insultingThey damaged so many things that were unique and one of a kindI would like any consumer to see what a an unethical business Israel and his crew is runningI donated my king size bed and bed frame so he could give to Jewish charities as wll as toys for his own family and he can not do the right thingis insulting and results in nothingHe should be reported to all commerce communities for disregarding a costumer providing horrific service, hiring under qualified movers and not having enough packing materials to do the job rightI should not have to pay for a job poorly done after I also tipped and also donated to his "charity" and personally to his family I would hope he would so the right thing and pay the 3,that he has spoken to me on and I have emails I have saved asking where is the check? It's his conscious and hiwpfullybso Revdex.com will allow others to see he is unethical and not a professional mover Regards, [redacted]
Date: Fri, Feb 19, at 12:PMSubject: RE: [redacted] Complaint ( [redacted] )To: [redacted] < [redacted] @myRevdex.com.org>To whom it may concern,We provide a guaranteed price for all long distance moves over the phone and that price is guaranteed for the inventory provided When the customer hires the company and when we show up and the customer wants to load something not on the list we make a revised price BEFORE loading the job, the customer signs, agree's then we load which is what happen in this caseSee signature below.....Electronic SignatureI hereby confirm my signature on the following document:Name: [redacted] ***Email: [redacted] @ [redacted] .comSigned Date: Wednesday, 12/09/- 13:56:EST.IP Address: [redacted] Internet Browser: [redacted] -------------------------------------The customer provided Tasha a list of pieces, when the movers arrived the customer now wanted to load pieces, which shows on the inventoryWe also have the revised estimate we provided to the customer BEFORE loading the job, the customer agreed to the new price and signed that he agreed so we begun the jobRoadway Van lines is unsure of why the customer would sign, agree and then disagree after receiving his delivery, invalid complaint......see signature below...Electronic SignatureI hereby confirm my signature on the following document:Name: [redacted] ***Email: [redacted] @ [redacted] .comSigned Date: Wednesday, 12/09/- 13:56:EST.IP Address: [redacted] Internet Browser: [redacted] -------------------------------------Regarding the delivery the customer was explained the business day window for guarantee and once again he signs the contract and agrees to that, we delivered it before the business days were up, again we do not understand the complaint on the delivery as we stood by the contract even delivered before our window was up, this is excellent service!! See signature below....Electronic SignatureI hereby confirm my signature on the following document:Name: [redacted] ***Email: [redacted] @ [redacted] .comSigned Date: Wednesday, 12/09/- 13:56:EST.IP Address: [redacted] Internet Browser: [redacted] -------------------------------------The delivery driver tried for hours to drive up to the customer home but the trailer did not fit, the customer wanted the driver to continue to try even after already trying for two hours, since this is an unreasonable request we continue by the contract which the customer signed several days ago when we picked up his items which his signature says he understands and agrees to these terms: (SHUTTLE FEE) see signature below....Once again the customer signed and agreed and then is upset.....another invalid complaint.....Electronic SignatureI hereby confirm my signature on the following document:Name: [redacted] ***Email: [redacted] @ [redacted] .comSigned Date: Wednesday, 12/09/- 13:56:EST.IP Address: [redacted] Internet Browser: [redacted] -------------------------------------When the customer hires a moving company they have the option to purchase a replacement value insurance in this case the customer did NOT purchase this therefore any damages our done through our claims department called CSI which the customer understands, at least he signed that he understood, the insurance of $per pound per articleNow he was sent an email on how to file his claim for damagesSee signature below..Electronic SignatureI hereby confirm my signature on the following document:Name: [redacted] ***Email: [redacted] @ [redacted] .comSigned Date: Wednesday, 12/09/- 13:56:EST.IP Address: [redacted] Internet Browser: [redacted] -------------------------------------All the customer's complaints are explained to him before he hired the company, why would he sign everywhere and state the terms and condition are fine and then yet complain about everything, this is unfair and we request this complaint to be marked as resolvedRespectfully, Tasha O [redacted] EXT: *
To whom it may concern, Roadway Van Lines provides service to the customer by cubic foot not weight. The customer called to get an estimate from us over the phone, we could not provide an in home estimate considering the distance was 2 hours from our location. We also explained specifically... to the customer we do not charge by weight only by space/cubic feet. The customer requested an estimate based off 1658 cubic feet which is based off another moving companies in home estimate, not with my company. The estimate Tasha provided to the customer was based off the customer request of 1658 cubic feet. When we arrived on the day of the move the customer had a lot more from the estimate he received from us over the phone. In this case we never pick up the job and then give the customer the bill after. We explained to the customer about the additional items he wanted to load the price for that before we loaded and opened the revised estimate to sign and agree tot he total price. After we receive a signature for approving the additional cost for the move and all the paper work was signed we do the customer's job. The customer agreed to this price before we began to work.Regarding the damages the customer has two options to choose between with free insurance which covers the customer up to $0.60 per pound per article or based off the customer's value of the items could have purchased additional insurance from an insurance company who we work with, full replacement value insurance would be additional to the estimate. The customer chose and signed on the $0.60 per pound per article option and when he had a claim we referred him to our claims department which is called CSI and they offered him the claim value for $145.00. The customer decided not to except that and chose to complain about the price 1 year later, we have never heard about this. Thanks, Roadway Van Lines
To whom it may concern,Roadway Van Lines provided a sales person to go to the customer house to provide a guaranteed flat price for her moveAfter negotiating we agreed to $16,for the moveWe send TWO trucks and men and also the supervisor of thew company to this jobThe supervisor made sure everything was packed and wrapped correctlyThe men did an excellent job for the customer as well as excellent packingThe customer was even so happy she put a good review on ***(she changed it to bad after) and tipped the men $The customer complained about some damagesThe customer decided not to purchase additional insuranceWe provide her insurance for $per pound per articleWe send the customer the claims link to file her claim, the claims department would have taken care of the customer from A-Z but no response from the customerFor some reason the customer wants money back from the move which we do not understand
My experience with Tasha and Roadway was very efficient and professional Tasha explained all of the possibilities so there were no surprises when my stuff was picked up The movers who picked up my stuff were on time and took good care in loading When my stuff was delivered, the driver called me two days ahead so that I could be prepared The movers also took great care in unloading and delivering They also took care in parking the truck in the narrow driveway so that other residents could get in and out while they were there The price was competitive with other offers I received I highly recommend Roadway for anyone who is facing a cross country move
To whom it may concern, [redacted] had the option prior to the move date as well as on the move date to purchase additional insuranceOn the Bill of Lading he signed on the basic insurance of $per pound per articleYes he did need to sign and yes we do know this but at the same time he had the option for having to sign on the additional insurance not the basic, this is his choice but of course you need to sign on one of themNow there is damages and he wants full replacement value and is complaining about itI am not sure how this make sense to be a valid complaint on the Revdex.com [redacted] says I am not addressing his complaints as I feel I completely haveWhat I am interested in knowing is since the customer had all intention of requested full replacement value of any items damaged why wasn't additional insurance purchased?Regarding missing itemsWhen we do our deliveries we unload by an itemized inventory list that the driver as well as the customer haveThey check off each items and the customer signs he received them allAfter the movers leave the customer called about missing itemsWhy did the customer sign he received all items if he did not? The customer stated in his complaint that we did not respond to that confidently
To whom it may concern, The customer did not sign for the additional insurance option so she has the basic insurance of $per poundThe customer did recently fill out the link to the claim and started the claim processWe do not know what the customer is saying about the $3,000, the fact is the customer received a flat price for 16,and included everythingAfter a sales person went to the house and did an in home estimateRoadway Van Lines never changed the price on the customer and have been honest on time straight delivery on time, everything went smooth and the customer may have some damages which is why we refer her to our claim's departmentOut of good faith we offer $250.00, this is in addition to what the claims department offers the customer
I called a few moving companies & Roadway Van Lines, the Arlington, VA office, is the best Tasha was great to answer all my questions & set up the move on the day I needed The moving guys were efficient, knowledgeable & very kind & completed the job in less time than allotted I'm recommending them to a friend who is going to need some movers
Regardless of the poor communication on your business' part, and regardless of the huge inconvenience your company caused, the fact remains we have not received all of our belongingsI understand you have checked your warehouse and cannot find them, but that only means you have misplaced themOur delivery contained other people's belongings so I have no doubt in my mind that our missing items were given to other customers [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Regards, [redacted]
Date: Fri, Feb 19, at 12:PMSubject: RE: [redacted] Complaint ( [redacted] )To: [redacted] < [redacted] @myRevdex.com.org>To whom it may concern,We provide a guaranteed price for all long distance moves over the phone and that price is guaranteed for the inventory providedWhen the customer hires the company and when we show up and the customer wants to load something not on the list we make a revised price BEFORE loading the job, the customer signs, agree's then we load which is what happen in this caseSee signature below.....Electronic SignatureI hereby confirm my signature on the following document:Name: [redacted] ***Email: [redacted] @ [redacted] .comSigned Date: Wednesday, 12/09/- 13:56:EST.IP Address: [redacted] Internet Browser: [redacted] -------------------------------------The customer provided Tasha a list of pieces, when the movers arrived the customer now wanted to load pieces, which shows on the inventoryWe also have the revised estimate we provided to the customer BEFORE loading the job, the customer agreed to the new price and signed that he agreed so we begun the jobRoadway Van lines is unsure of why the customer would sign, agree and then disagree after receiving his delivery, invalid complaint......see signature below...Electronic SignatureI hereby confirm my signature on the following document:Name: [redacted] ***Email: [redacted] @ [redacted] .comSigned Date: Wednesday, 12/09/- 13:56:EST.IP Address: [redacted] Internet Browser: [redacted] -------------------------------------Regarding the delivery the customer was explained the business day window for guarantee and once again he signs the contract and agrees to that, we delivered it before the business days were up, again we do not understand the complaint on the delivery as we stood by the contract even delivered before our window was up, this is excellent service!! See signature below....Electronic SignatureI hereby confirm my signature on the following document:Name: [redacted] ***Email: [redacted] @ [redacted] .comSigned Date: Wednesday, 12/09/- 13:56:EST.IP Address: [redacted] Internet Browser: [redacted] -------------------------------------The delivery driver tried for hours to drive up to the customer home but the trailer did not fit, the customer wanted the driver to continue to try even after already trying for two hours, since this is an unreasonable request we continue by the contract which the customer signed several days ago when we picked up his items which his signature says he understands and agrees to these terms: (SHUTTLE FEE) see signature below....Once again the customer signed and agreed and then is upset.....another invalid complaint.....Electronic SignatureI hereby confirm my signature on the following document:Name: [redacted] ***Email: [redacted] @ [redacted] .comSigned Date: Wednesday, 12/09/- 13:56:EST.IP Address: [redacted] Internet Browser: [redacted] -------------------------------------When the customer hires a moving company they have the option to purchase a replacement value insurance in this case the customer did NOT purchase this therefore any damages our done through our claims department called CSI which the customer understands, at least he signed that he understood, the insurance of $per pound per articleNow he was sent an email on how to file his claim for damagesSee signature below..Electronic SignatureI hereby confirm my signature on the following document:Name: [redacted] ***Email: [redacted] @ [redacted] .comSigned Date: Wednesday, 12/09/- 13:56:EST.IP Address: [redacted] Internet Browser: [redacted] -------------------------------------All the customer's complaints are explained to him before he hired the company, why would he sign everywhere and state the terms and condition are fine and then yet complain about everything, this is unfair and we request this complaint to be marked as resolvedRespectfully, Tasha O [redacted] EXT: *
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:The response given by roadway van lines ignores our complaint and seems to trivialize the significant issues that did not align with their claim to be a stand up company Others should beware!! Regards, [redacted]
To whom is may concern,This customer did hire Roadway Van Lines to complete his cross country moveWhen the customer hire a moving company he was present with an option to receive a full replacement value insurance, the customer did not purchase that and continued with the contracted $per pound per article so regarding any damages the customer was sent a link to register the claim through our claims department.Regarding the missing file cabinet, I called every customer that was on the truck with *** [redacted] and no one is claiming they have a cabinet that does not belong to him and the cabinet is not on the truck nor in the warehouseTherefore we would ask the customer to file this in the claim as well [redacted] mentions there are important documents inside.........ALL our contracts CLEARLY state the following:The mover can not be held responsible for items left at the residence after loadingit is your responsibility to make sure that nothing is left behindPlease make sure that you check your closets, cabinets, drawers, attics, basement, garage and any outside areas before the driver leaves the pickupDo not ship bank bills, coins, currency, securities, deeds, notes, drafts, valuable papers of any kind, jewelry, postage or revenue stamps, stamp collections, precious stones or precious metalsThese items are not covered by any security option.I have also pasted his electronic signature which indicates the customer understands and agrees to the terms and conditions.Electronic SignatureI hereby confirm my signature on the following document:Name: [redacted] Email: [redacted] @***.comSigned Date: Friday, 05/22/- 13:02:EST.IP Address: [redacted] Internet Browser: [redacted] We request the customer to work with the CSI claims department for the reimbursement contracted
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I received an email from the van line stating that the customer who might have my stuff is in another country and cannot be reachedThat is a blatent lie stating that they talked to all of the other customersEither that, or they are lying about the customer being out of the country try and unreachableI've attached the email here.I am sorry I have not been back in touch regarding the missing items as we can not locate itThat customer never till this second has responded to usThe sales person whom booked the customer said they told her they would be leaving the country so I am not sure when or if I will ever hear from them Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Once I receive the payment from claims and more information about my cabinet, then I will close this out Regards, [redacted]
To whom it may concern,We offer every customer an option to purchase additional insurance, this customer accepted the basic insurance of $per pound per article(see attachment where customer signed where he understood the insurance replacement value)When a customer has damage we refer them to our claims department which is called [redacted] and they have great customer serviceThe customer is receiving the insurance based off the contract, this is a lawAlso attached is a release form showing we paid the customer from ROADWAY VAN LINES $and we are still allowing him to process his claim through *** Also attached is the inventory list and the customer's signature that he had received all his items
To whom it may concern,Our company rating is because we guarantee the price based off a list of itemsIf when we arrive and the list is exactly the same then the price is 100% guaranteed.However if the customer has move items on the day of the move we are not allowed to pick up the additional items without a revised estimateWe must give the NEW price to the customer before loading the customer has to agree to the NEW revised price, again this is before we loadAlso on the move date we showed him space for cube on the truck and he agreed and he signed all the paper work before we are loading the items.The confusion is the foreman whom pick up the job had made a mistake on the inventory list and he skipped numbers and of course the customer did not miss any items and we confirmed with him on the day of the move and we made sure we did not leave the place till the customer received all his itemsWhen we tried to explain to the customer the error that had happen with the error on the pick up for some reason he could not understandFor this inconvenience our company offers an additional $as inconvenience reimbursement
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: This attitude that fails to even acknowledge any wrong doing when the service was terrible and way different from what was promised really proves the issue I signed things because I had to and they know that As anyone knows, by the time you get to moving day its too late to change In addition the price did not double until after every box was packed and on the trucks I expected the price to fluctuate but not by 100% Finally with all of their attitude about me complaining about things we supposedly agreed to, part of my complaint is that they lost items and did not make final delivery in time Notice they didn't respond to that as confidently If the Revdex.com is willing to ignore my complaints that would be disappointing I read through other complaints currently posted on the site and they sound remarkably similar to mine I don't believe this company is 100% honest in dealing with folks and they shouldn't be able to claim a high Revdex.com rating At this point I would be satisfied for my complaints to stand on the website as a warning to others and let them decide for themselves - let folks see the dialogue and arrogance in their response and see if they are inspired to continue with their businessSincerely, [redacted]
September 4, 2014Dear [redacted] ,Here at Roadway Van Lines customer service is always our first priority, that being said upon first speaking with our clients, we take the time to go over every detail regarding the estimate and your move from the very first dayAfter going over your complaint to the Revdex.com, please see the response below, as I will be addressing your complaint from the beginning to the end, in order as follows:“I have section and I receive SSDI I get my check once a month, do the house that I used to live in I had to be out of there so I had to find a place to put my things until I find a house well I found a house an let the company know thst I will be moving an she told I half yo paid them $if I what my things back”.a [redacted] contracted Roadway Van Lines to carry out her relocation on 4/2/2014, her items were to be picked up in [redacted] and transported to the storage facility of Roadway Van Lines, as arranged by [redacted] Charges regarding this move, to date have been gone over twice (2x) to date, i.e(a)On initially making her reservation, while speaking to her sales representative, and (b)At the end of her pickup on 4/2/2014, Please see below:bBreak down of charges on move day:i, Trucks, guys x hrs x $174/hr - $1,iiPacking Material: $ iiiTOTAL - $1,519.00ivPayment Made:Deposit; CC Ending 1932; Auth; [redacted] - ($ 500,00)CC Payment ($ 545.00) Money Order: ($ 500.00)vBalance from Move Due: ($ 26.00)Regarding Storage:a [redacted] was/is well aware of what her charges for storing her items at Roadway Van Lines, again, I will reiterate, charges regarding this storage, to date have been gone over twice (2x) to date, i.e(a)On initially making her reservation, while speaking to her sales representative, and (b)At the end of her pickup on 4/2/It clearly states on [redacted] ’s Order for Service, pg1, as follows: “The first month of storage is FREEAfter the first month Roadway Van Lines will charge $per month, no pro rating the storage.”bPlease see below for [redacted] 's total amount due for Storage as follows:i4/– 5/FREE ii5/— 6/— $credit applied $ iii6/— 7/$ ,'iv7/— 8/$ - v8/~~ 9/$ vi9/– 10/- $ viiTOTAL: - $2,viiiFee: RetuIImed Check - $ ixTOTAL $2,509.00xFee WAIVEI) ($ 35.00) xiTOTAL DUE: $2,[redacted] attempted to make a payment via check in the amount of $but unfortunately, the check # [redacted] was returned for insufficient funds, which in turn resulted in Roadway Van Lines being charged a return check feeLike any other company, Roadway Van Lines does assess a return check fee; in this case [redacted] 's Return check fee has been waivedBalance Due to Roadway Van Lines: $2474-Dates [redacted] contacted the company:a,5/7/8/6/2014&8/26/2014bThe above-identified dates are the dates that Roadway Van Lines contacted [redacted] regarding payment of her outstanding balance due for storage, the above-identified dated listed by [redacted] are the dates which she returned our calls.cEach call was met with the same response “I am still waiting on my check”, this relocation was carried out on 4/2/2014, and this complaint was filed on 8/27/2014, to date 9/4/2014, other than this Revdex.com complaint, we have had no contact from [redacted] regarding payment for her outstanding balance of $ [redacted] was also made aware that if no payment arrangements were made regarding her storage that her items will be auctioned on 9/4/2014, which is todayRegarding Delivery of [redacted] ’s Items:Please see below for the options that are available to [redacted] for receiving her items.aAvailable options:iOutstanding balance of $MUST be paid in full $2,iiDelivery by Roadway Van Lines (additional cost):Trucks, guys- FLAT RATE $1,ToTAL: $3,692.00iii [redacted] is more than welcome to pick up her items herself by renting a [redacted] ***, which would save her on additional costs.For this option, [redacted] MUST pay of the balance due, i.e$2474.00, IN FULL BEFORE attempting to pick up her items.While we all know that times are hard and life is full of uncertainties, Roadway Van Lines apologizes for any inconvenience but cannot release [redacted] 's items until the amount of $2,has been paid in FULL.Regarding the Auction of [redacted] 's items, this will be put on hold in the hope that we can come to an amicable agreement, if no agreement can be reached, Roadway Van Lines will proceed with the auctionIn the meantime, if you have any questions or if I can be of further assistance, please do not hesitate to give me a call.Sincerely,Tasha O
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The owner of the company and I spoke after before the July 4th holidayHe had asked for my bank account so he could"wire" the 3,dollars in damages back to meI was not comfortable with that and he promised he would mail the check and we would have right after the holidays as long as I would take down my negative post about their below average Moving serviceHe is lying that he doesn't know what I'm talking aboutis insultingThey damaged so many things that were unique and one of a kindI would like any consumer to see what a an unethical business Israel and his crew is runningI donated my king size bed and bed frame so he could give to Jewish charities as wll as toys for his own family and he can not do the right thingis insulting and results in nothingHe should be reported to all commerce communities for disregarding a costumer providing horrific service, hiring under qualified movers and not having enough packing materials to do the job rightI should not have to pay for a job poorly done after I also tipped and also donated to his "charity" and personally to his family I would hope he would so the right thing and pay the 3,that he has spoken to me on and I have emails I have saved asking where is the check? It's his conscious and hiwpfullybso Revdex.com will allow others to see he is unethical and not a professional mover Regards, [redacted]
Date: Fri, Feb 19, at 12:PMSubject: RE: [redacted] Complaint ( [redacted] )To: [redacted] < [redacted] @myRevdex.com.org>To whom it may concern,We provide a guaranteed price for all long distance moves over the phone and that price is guaranteed for the inventory provided When the customer hires the company and when we show up and the customer wants to load something not on the list we make a revised price BEFORE loading the job, the customer signs, agree's then we load which is what happen in this caseSee signature below.....Electronic SignatureI hereby confirm my signature on the following document:Name: [redacted] ***Email: [redacted] @ [redacted] .comSigned Date: Wednesday, 12/09/- 13:56:EST.IP Address: [redacted] Internet Browser: [redacted] -------------------------------------The customer provided Tasha a list of pieces, when the movers arrived the customer now wanted to load pieces, which shows on the inventoryWe also have the revised estimate we provided to the customer BEFORE loading the job, the customer agreed to the new price and signed that he agreed so we begun the jobRoadway Van lines is unsure of why the customer would sign, agree and then disagree after receiving his delivery, invalid complaint......see signature below...Electronic SignatureI hereby confirm my signature on the following document:Name: [redacted] ***Email: [redacted] @ [redacted] .comSigned Date: Wednesday, 12/09/- 13:56:EST.IP Address: [redacted] Internet Browser: [redacted] -------------------------------------Regarding the delivery the customer was explained the business day window for guarantee and once again he signs the contract and agrees to that, we delivered it before the business days were up, again we do not understand the complaint on the delivery as we stood by the contract even delivered before our window was up, this is excellent service!! See signature below....Electronic SignatureI hereby confirm my signature on the following document:Name: [redacted] ***Email: [redacted] @ [redacted] .comSigned Date: Wednesday, 12/09/- 13:56:EST.IP Address: [redacted] Internet Browser: [redacted] -------------------------------------The delivery driver tried for hours to drive up to the customer home but the trailer did not fit, the customer wanted the driver to continue to try even after already trying for two hours, since this is an unreasonable request we continue by the contract which the customer signed several days ago when we picked up his items which his signature says he understands and agrees to these terms: (SHUTTLE FEE) see signature below....Once again the customer signed and agreed and then is upset.....another invalid complaint.....Electronic SignatureI hereby confirm my signature on the following document:Name: [redacted] ***Email: [redacted] @ [redacted] .comSigned Date: Wednesday, 12/09/- 13:56:EST.IP Address: [redacted] Internet Browser: [redacted] -------------------------------------When the customer hires a moving company they have the option to purchase a replacement value insurance in this case the customer did NOT purchase this therefore any damages our done through our claims department called CSI which the customer understands, at least he signed that he understood, the insurance of $per pound per articleNow he was sent an email on how to file his claim for damagesSee signature below..Electronic SignatureI hereby confirm my signature on the following document:Name: [redacted] ***Email: [redacted] @ [redacted] .comSigned Date: Wednesday, 12/09/- 13:56:EST.IP Address: [redacted] Internet Browser: [redacted] -------------------------------------All the customer's complaints are explained to him before he hired the company, why would he sign everywhere and state the terms and condition are fine and then yet complain about everything, this is unfair and we request this complaint to be marked as resolvedRespectfully, Tasha O [redacted] EXT: *
To whom it may concern, Roadway Van Lines provides service to the customer by cubic foot not weight. The customer called to get an estimate from us over the phone, we could not provide an in home estimate considering the distance was 2 hours from our location. We also explained specifically... to the customer we do not charge by weight only by space/cubic feet. The customer requested an estimate based off 1658 cubic feet which is based off another moving companies in home estimate, not with my company. The estimate Tasha provided to the customer was based off the customer request of 1658 cubic feet. When we arrived on the day of the move the customer had a lot more from the estimate he received from us over the phone. In this case we never pick up the job and then give the customer the bill after. We explained to the customer about the additional items he wanted to load the price for that before we loaded and opened the revised estimate to sign and agree tot he total price. After we receive a signature for approving the additional cost for the move and all the paper work was signed we do the customer's job. The customer agreed to this price before we began to work.Regarding the damages the customer has two options to choose between with free insurance which covers the customer up to $0.60 per pound per article or based off the customer's value of the items could have purchased additional insurance from an insurance company who we work with, full replacement value insurance would be additional to the estimate. The customer chose and signed on the $0.60 per pound per article option and when he had a claim we referred him to our claims department which is called CSI and they offered him the claim value for $145.00. The customer decided not to except that and chose to complain about the price 1 year later, we have never heard about this. Thanks, Roadway Van Lines
To whom it may concern,Roadway Van Lines provided a sales person to go to the customer house to provide a guaranteed flat price for her moveAfter negotiating we agreed to $16,for the moveWe send TWO trucks and men and also the supervisor of thew company to this jobThe supervisor made sure everything was packed and wrapped correctlyThe men did an excellent job for the customer as well as excellent packingThe customer was even so happy she put a good review on ***(she changed it to bad after) and tipped the men $The customer complained about some damagesThe customer decided not to purchase additional insuranceWe provide her insurance for $per pound per articleWe send the customer the claims link to file her claim, the claims department would have taken care of the customer from A-Z but no response from the customerFor some reason the customer wants money back from the move which we do not understand
My experience with Tasha and Roadway was very efficient and professional Tasha explained all of the possibilities so there were no surprises when my stuff was picked up The movers who picked up my stuff were on time and took good care in loading When my stuff was delivered, the driver called me two days ahead so that I could be prepared The movers also took great care in unloading and delivering They also took care in parking the truck in the narrow driveway so that other residents could get in and out while they were there The price was competitive with other offers I received I highly recommend Roadway for anyone who is facing a cross country move
To whom it may concern, [redacted] had the option prior to the move date as well as on the move date to purchase additional insuranceOn the Bill of Lading he signed on the basic insurance of $per pound per articleYes he did need to sign and yes we do know this but at the same time he had the option for having to sign on the additional insurance not the basic, this is his choice but of course you need to sign on one of themNow there is damages and he wants full replacement value and is complaining about itI am not sure how this make sense to be a valid complaint on the Revdex.com [redacted] says I am not addressing his complaints as I feel I completely haveWhat I am interested in knowing is since the customer had all intention of requested full replacement value of any items damaged why wasn't additional insurance purchased?Regarding missing itemsWhen we do our deliveries we unload by an itemized inventory list that the driver as well as the customer haveThey check off each items and the customer signs he received them allAfter the movers leave the customer called about missing itemsWhy did the customer sign he received all items if he did not? The customer stated in his complaint that we did not respond to that confidently
To whom it may concern, The customer did not sign for the additional insurance option so she has the basic insurance of $per poundThe customer did recently fill out the link to the claim and started the claim processWe do not know what the customer is saying about the $3,000, the fact is the customer received a flat price for 16,and included everythingAfter a sales person went to the house and did an in home estimateRoadway Van Lines never changed the price on the customer and have been honest on time straight delivery on time, everything went smooth and the customer may have some damages which is why we refer her to our claim's departmentOut of good faith we offer $250.00, this is in addition to what the claims department offers the customer