Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowWe have received the permanent license plate for the vehicle concerned in this claimThis does not take away from the fact that it took months to receive it, or from the hours our personnel have spent, calling the dealership and trying to resolve the issue, with little assistance or response from them Regards, [redacted]
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I do not see where Brown's Body Works has offered to do anything to resolve my complainOnly furnishing document I signed when [redacted] assigned repairs to this body shop Regards, [redacted]
Thank you for listening to the complaint of on of Brown's Volkswagen' customer I spoke to Ms [redacted] on and she identified to me what had transpired I apologized and indicated to her that I would get involved and send the correct cancelation amount to her lienholder I have attached the check and supporting documents that were sent to her bank overnight for your review Please feel free to contact me should you need anything further Thank you, [redacted] GM Brown's Volkswagen
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] Brown VW statements are not correct In fact they are mostly false The vehicle was returned on the 6th at the service department, I noted “return” to [redacted] and Jerry the salesman along with the keys I have spent many hours there at BrownVW weekly attempting to clear up the sale of the vehicle I was never given a bill of sale or a sale agreement The vehicle was returned, the sale never finalized I never supplied pay stubs or any additional proofs to Brown VW, I was never informed that such was needed The vehicle cannot be driven with the windows down because the noise is too distracting I made that clear to [redacted] that I prefer to drive with my windows down and the noise is distracting I am not satisfied with the vehicle I only had it for two days and after driving it for a limited amount of miles I had several problems with the van including the tires I don’t feel safe driving the vehicle I have a small childI need to be safe while driving.After many unresponsive calls to [redacted] , I went back to Brown VW, I was there again for many hours on July 18th [redacted] was not there at Brown VW on the 18th The finance man and another manager had not any paperwork, bill of sale or anything with the specifics about the sale of the vehicle I am unsatisfied and never stated to [redacted] that I was satisfied When I was called on last week, I was on my job I asked for my money back
Thank you for listening to the concerns of one of Brown's customers Ms [redacted] initiated a lead with our Internet Department and worked with [redacted] on the pricing of the specific car in question According to Mr***, Ms [redacted] had a trade in with a balance owed that was more that the value of her car In the process of speaking with Ms [redacted] , Mr [redacted] explained that the banks do not like to consider a loan application that has this "negative equity" As a result, Mr [redacted] showed Ms [redacted] more for her trade than what it was worth and offset this by adding the same amount to the sales price of the desired car to make the deal look better to the potential lender Doing this would enhance the chances of the bank approving the loan in Ms [redacted] 's behalf I apologize for any misunderstanding in communication with Ms [redacted] but it was in attempt to put her in a better position with the lenders to obtain a bank approval Please let me know if you need anything further.Thank you, Mark S [redacted]
[redacted] I believe we finally have everything straightI apologize for the mistakes and the confusionThank you very much for your patience with this matterI have marked in our system a $credit to use for service or parts during future visitsPlease do not hesitate to contact me directly with any further concerns or questions Regards [redacted]
Thank you for listening to the concern of one of Brown's Volkswagen's customers We had been working with the Pennsylvania DMV to resolve the issue Attached you will see the paperwork from our third party titling company that shows the tags were sent out on 11/5/ Michelle F*, my title clerk, confirmed receipt of the tags with RTR this morning Please feel free to contact me should you need anything further Thanks, [redacted]
Thank you Revdex.com for all you do to aid in the efforts for healthy business transactions! We first received notice of Case# [redacted] on 5/14/ Below are some helpful details regarding this case On 4/Mr [redacted] brought his car to Brown’s Body Works (abbreviated as BBW) and [redacted] (abbreviated as **) confirmed an open claim for repair costs in related to damage on the side of car An estimate of repair cost and inspection photos where submitted to [redacted] on behalf of [redacted] [redacted] accepted estimated costs of repairs to damage on side of vehicle BBW found extensive poor prior repairs completed to front of car BBW had [redacted] return to shop on 4/where a walk around inspection of extensive poor prior repairs was completed [redacted] declined paying out of pocket to correct these issues after the inspection During BBW repairs to car no damage was discovered to any lamps of car nor damage to suspension of front drive axel A wheel alignment was completed at completion of repairs to confirm no suspension damage was present During the final repair inspection an additional inspection of the wiring of car revealed no wires are located in area of damage on side of vehicle The inspection did reveal wiring in the engine/transmission area were missing as well as other wires previously incorrectly repaired BBW exhausted our training and knowledge of electrical diagnosing and could not confirm cause of lamps not working BBW noted transmission performing abnormally The transmission is a sealed assembly and must be diagnosed by a trained mechanical technician connecting to the transmission using a computerized scanning system [redacted] advised as with all insurance claims, it is the duty of the claimant to prove loss that should be covered by the insurance Because no connection was found between the damage on side of car to the wiring under the hood and transmission performance, they could no extend coverage for the cost of mechanical diagnostics charges Because of the extensive prior poor repairs to car including persisting frame damage, loose parts, missing parts, missing wires, and incorrectly repaired wiring BBW wrote an acknowledgement form for [redacted] to sign documenting he was made aware of the status of his vehicle [redacted] would not sign the acknowledgement and did not pay his balance on 5/ On 5/ [redacted] stated he would contact [redacted] for clarification On 5/BBW updated [redacted] that car was still at shop and customer needed clarification On 5/BBW noticed car was missing from parking spot inside our shop On 5/BBW contact [redacted] who showed record from [redacted] he had come into BBW building unannounced with spare key and drive vehicle off BBW property with outstanding balance and without signing final paperwork On 5/BBW counseled with [redacted] and Police Department on best reaction from BBW On 5/at 4: [redacted] came to BBW and paid balance, but refused to sign final paperwork Primary car key was given to him Brown’s Body Works shares the Revdex.coms commitment to an ethical marketplace and continues to encourage Mr [redacted] to communicate with [redacted] about coverage made available to him through his claim
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowWe have received the permanent license plate for the vehicle concerned in this claimThis does not take away from the fact that it took months to receive it, or from the hours our personnel have spent, calling the dealership and trying to resolve the issue, with little assistance or response from them Regards, [redacted]
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I do not see where Brown's Body Works has offered to do anything to resolve my complainOnly furnishing document I signed when [redacted] assigned repairs to this body shop Regards, [redacted]
Thank you for listening to the complaint of on of Brown's Volkswagen' customer I spoke to Ms [redacted] on and she identified to me what had transpired I apologized and indicated to her that I would get involved and send the correct cancelation amount to her lienholder I have attached the check and supporting documents that were sent to her bank overnight for your review Please feel free to contact me should you need anything further Thank you, [redacted] GM Brown's Volkswagen
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] Brown VW statements are not correct In fact they are mostly false The vehicle was returned on the 6th at the service department, I noted “return” to [redacted] and Jerry the salesman along with the keys I have spent many hours there at BrownVW weekly attempting to clear up the sale of the vehicle I was never given a bill of sale or a sale agreement The vehicle was returned, the sale never finalized I never supplied pay stubs or any additional proofs to Brown VW, I was never informed that such was needed The vehicle cannot be driven with the windows down because the noise is too distracting I made that clear to [redacted] that I prefer to drive with my windows down and the noise is distracting I am not satisfied with the vehicle I only had it for two days and after driving it for a limited amount of miles I had several problems with the van including the tires I don’t feel safe driving the vehicle I have a small childI need to be safe while driving.After many unresponsive calls to [redacted] , I went back to Brown VW, I was there again for many hours on July 18th [redacted] was not there at Brown VW on the 18th The finance man and another manager had not any paperwork, bill of sale or anything with the specifics about the sale of the vehicle I am unsatisfied and never stated to [redacted] that I was satisfied When I was called on last week, I was on my job I asked for my money back
Thank you for listening to the concerns of one of Brown's customers Ms [redacted] initiated a lead with our Internet Department and worked with [redacted] on the pricing of the specific car in question According to Mr***, Ms [redacted] had a trade in with a balance owed that was more that the value of her car In the process of speaking with Ms [redacted] , Mr [redacted] explained that the banks do not like to consider a loan application that has this "negative equity" As a result, Mr [redacted] showed Ms [redacted] more for her trade than what it was worth and offset this by adding the same amount to the sales price of the desired car to make the deal look better to the potential lender Doing this would enhance the chances of the bank approving the loan in Ms [redacted] 's behalf I apologize for any misunderstanding in communication with Ms [redacted] but it was in attempt to put her in a better position with the lenders to obtain a bank approval Please let me know if you need anything further.Thank you, Mark S [redacted]
[redacted] I believe we finally have everything straightI apologize for the mistakes and the confusionThank you very much for your patience with this matterI have marked in our system a $credit to use for service or parts during future visitsPlease do not hesitate to contact me directly with any further concerns or questions Regards [redacted]
Thank you for listening to the concern of one of Brown's Volkswagen's customers We had been working with the Pennsylvania DMV to resolve the issue Attached you will see the paperwork from our third party titling company that shows the tags were sent out on 11/5/ Michelle F
*, my title clerk, confirmed receipt of the tags with RTR this morning Please feel free to contact me should you need anything further Thanks, [redacted]
Thank you Revdex.com for all you do to aid in the efforts for healthy business transactions! We first received notice of Case# [redacted] on 5/14/ Below are some helpful details regarding this case On 4/Mr [redacted] brought his car to Brown’s Body Works (abbreviated as BBW) and [redacted] (abbreviated as **) confirmed an open claim for repair costs in related to damage on the side of car An estimate of repair cost and inspection photos where submitted to [redacted] on behalf of [redacted] [redacted] accepted estimated costs of repairs to damage on side of vehicle BBW found extensive poor prior repairs completed to front of car BBW had [redacted] return to shop on 4/where a walk around inspection of extensive poor prior repairs was completed [redacted] declined paying out of pocket to correct these issues after the inspection During BBW repairs to car no damage was discovered to any lamps of car nor damage to suspension of front drive axel A wheel alignment was completed at completion of repairs to confirm no suspension damage was present During the final repair inspection an additional inspection of the wiring of car revealed no wires are located in area of damage on side of vehicle The inspection did reveal wiring in the engine/transmission area were missing as well as other wires previously incorrectly repaired BBW exhausted our training and knowledge of electrical diagnosing and could not confirm cause of lamps not working BBW noted transmission performing abnormally The transmission is a sealed assembly and must be diagnosed by a trained mechanical technician connecting to the transmission using a computerized scanning system [redacted] advised as with all insurance claims, it is the duty of the claimant to prove loss that should be covered by the insurance Because no connection was found between the damage on side of car to the wiring under the hood and transmission performance, they could no extend coverage for the cost of mechanical diagnostics charges Because of the extensive prior poor repairs to car including persisting frame damage, loose parts, missing parts, missing wires, and incorrectly repaired wiring BBW wrote an acknowledgement form for [redacted] to sign documenting he was made aware of the status of his vehicle [redacted] would not sign the acknowledgement and did not pay his balance on 5/ On 5/ [redacted] stated he would contact [redacted] for clarification On 5/BBW updated [redacted] that car was still at shop and customer needed clarification On 5/BBW noticed car was missing from parking spot inside our shop On 5/BBW contact [redacted] who showed record from [redacted] he had come into BBW building unannounced with spare key and drive vehicle off BBW property with outstanding balance and without signing final paperwork On 5/BBW counseled with [redacted] and Police Department on best reaction from BBW On 5/at 4: [redacted] came to BBW and paid balance, but refused to sign final paperwork Primary car key was given to him Brown’s Body Works shares the Revdex.coms commitment to an ethical marketplace and continues to encourage Mr [redacted] to communicate with [redacted] about coverage made available to him through his claim