To the Revdex.com of San Diego:This letter is in response to your letter dated February 13, 2015, regarding the above-referenced caseThisletter is to inform the Revdex.com ("Revdex.com") that we addressed the issue directly with the client,and to notify you as to how we responded and how this matter was handled.Upon receipt of this claim, we immediately refunded the client's $charge, which was processed onFebruary 17, Also on or about that day, we sent the customer of our Coaching Collection CD/DVDproducts at no charge.The customer received the three free products on or about February 19, 2015, and in our subsequentcommunications with the customer, he was satisfied with the response.It is our policy that the customer's needs are what come first, and we will do everything in our power tosatisfy our customersIn this case with this complainant, we believe we have done that by refunding thecustomer immediately and sending the customer complimentary productsBecause this issue wasresponded to promptly by our staff, we believe this issue is now resolved and closed.Thank youPlease let me know if you have any further questionsSincerely, [redacted] , EsqAssociate Legal Counsel
To the Revdex.com of San Diego: This letter is in response to your letter dated February 13, 2015, regarding the above-referenced caseThisletter is to inform the Revdex.com ("Revdex.com") that we addressed the issue directly with the client,and to notify you as to how we responded and how this matter was handled.Upon receipt of this claim, we immediately refunded the client's $charge, which was processed onFebruary 17, Also on or about that day, we sent the customer of our Coaching Collection CD/DVDproducts at no chargeThe customer received the three free products on or about February 19, 2015, and in our subsequentcommunications with the customer, he was satisfied with the responseIt is our policy that the customer's needs are what come first, and we will do everything in our power tosatisfy our customersIn this case with this complainant, we believe we have done that by refunding thecustomer immediately and sending the customer complimentary productsBecause this issue wasresponded to promptly by our staff, we believe this issue is now resolved and closedThank youPlease let me know if you have any further questions Sincerely, [redacted] , Esq Associate Legal Counsel
To the Revdex.com of San Diego:This letter is in response to your letter dated December 19, 2017, regarding the above-referenced case.This letter is to inform the Revdex.com (“Revdex.com”) that we addressed the issue directly with theclient, and to notify you as to how we responded and how this matter was handled.To give a brief background of this matter, the Client bought our Life & Wealth [redacted] (“LWM”) program in January for a price of $7,995.00, which the Client paid in installments betweenJanuary and September, The client then started attending the LWM event (a day program, whichconsists of initially a day Life [redacted] program followed immediately by a day Wealth [redacted] program) on October 20, 2017.We do have a Satisfaction Guarantee policy for our LWM program, where you can get a refund afterattending a portion of the event (for each program the Satisfaction Guarantee is approximately halfwaythrough each separate event), The Client first approached us about the Satisfaction Guarantee program forLife [redacted] on October At that time, because the event was more than halfway done (there areseparate satisfaction guarantees for both Life [redacted] and Wealth [redacted] ), our representative at the LWMprogram did not guarantee that the refund would be processedThe Client did turn in his materials thoughand left the LWM program, which is one of the conditions of receiving the Satisfaction Guarantee refund.Although the Client did not follow the strict guideline of the Satisfaction Guarantee policy, we doacknowledge that he returned his materials and left the eventThis after receiving this inquiry, andreviewing our policy, our goal is to not necessarily strictly enforce the policy by the latter of the law butinstead because the Client generally followed the guidelines, our executive team decided to issue a fullrefund for this Client.This refund was processed on December 28, 2017, through the various credit cards that the Client usedwhen making the initial payments earlier in the year.It is our policy that the customer’s needs are what come first, and we will do everything in our power tosatisfy our customersIn this case with this customer, we believe we have done that by fully refunding hisLWM contract, even though we were within our contractual and legal rights to not refund the entireprogram Because of that, we now consider this matter closed.Thank youPlease let me know if you have any further questions.Sincerely, [redacted] , EsqAssociate Legal CounselRobbins Research International, Inc
This letter is in response to your letter dated May 27, regarding the above-referenced caseThisletter is to inform the Revdex.com (“Revdex.com”) that we addressed the issue directly with the client,and to notify you as to how we responded and how this matter was handled.To give a brief background of this matter, the Client purchased our Unleash the Power Within seminarprogram in for our March, Palm Beach, FL event, and at the time made installment payments for thefull amount of $for the ticketThe Client attended the entire four day seminar in March 2016, and while we do have a money-backSatisfaction Guarantee offer, the Client must only attend the seminar for the first ½ days and then seekthe refundOtherwise, the Satisfaction Guarantee for a full refund does not generally apply after attendingthe entire seminarSo when the Client contacted our Customer Service department, we were mistaken in thinking that she didnot attend the entire seminar and on that basis initially offered the full refundIt was only after doingfurther research into the Client’s account that we realized our mistake in that the Client did in fact attendthe entire four-day seminar, and thus our Satisfaction Guarantee policy would not normally apply,and at that point offered a limited refund, but was not processedOnce we realized our mistake and we then received this complaint, our Director of Customer Service didcontact the client directly, spoke to her to explain our policy and our actions, and then offered the Client tofully refund the event, which is outside our policiesOn May 31, 2016, we credited back the creditcard that was used for the initial purchase for the fully amount of $It is our policy that the customer’s needs are what come first, and we will do everything in our power tosatisfy our customersIn this case with this complainant, we believe we have done that by refunding the customer the full amountBecause this issue was responded to promptly by our staff, we believe this issueis now resolved and closedThank youPlease let me know if you have any further questions.Sincerely, [redacted] Esq.Associate Legal CounselRobbins Research International, Inc
To the Revdex.com of San Diego:This letter is in response to your letter dated June 21, 2016, regarding the above-referenced caseThisletter is to inform the Revdex.com (“Revdex.com”) that we addressed the issue directly with the client,and to notify you as to how we responded and how this matter was handled.To give a brief background of this matter, the Client purchased our online Ultimate Edge Interactiveproduct on June 12, The terms of that purchase was that the client paid $at signup, and then had a30-day trialIf after the day trial, the client wanted to keep the product, she would then be charged anadditional $for two consecutive months.Our internal records indicate that on June 15, 2016, one of our personal representatives called the client tofollow up on her purchase, and was unable to get in contact with the client and left a message, and did notreceive a call backThe client then called our Customer Service department on June 20, 2016, to request arefundOur refunds normally get processed within 24-hoursOn that same day, she submitted thiscomplaintBecause her trial period was still within the days, we refunded her full amount of $onJune 21, 2016, the same day we received this complaint from the Revdex.comOn that day, we also left her amessage letting her know that the refund had been processed.It is our policy that the customer’s needs are what come first, and we will do everything in our power tosatisfy our customersIn this case with this complainant, we believe we have done that by refunding thecustomer the full amountBecause this issue was responded to promptly by our staff, we believe this issueis now resolved and closed.Thank youPlease let me know if you have any further questions.Sincerely, [redacted] Esq.Associate Legal CounselRobbins Research International, Inc
Revdex.com: I have reviewed the response made by [redacted] Research International Incin reference to complaint ID [redacted] , and find that this resolution fully satisfactory to our company [redacted] Research International Incprovided full cooperation, has already performed the described action and I consider this complaint resolved Regards, [redacted] ---------------- [redacted] Telephone [front desk]: ###-###-#### Telephone [direct]: ###-###-#### Telephone [direct]: ###-###-#### Email: [redacted] @ [redacted] .net
In July of at an UPW event ticket gifted to me, I signed up for the Mastery University with Tony Robbins of Robbins Research InternationalI paid a deposit of $995, then signed up for the Momentum plan which consists of a total payment of $10,plus interest and subject to credit approvalI was approved at the Diamond levelEquitable Acceptance was the third-party financing company who supplied Robbins Research International with the remaining $in funds so that I could attend these eventsFast-forward to April when I realize that my account "event credits" do not match what Equitable Acceptance paid to Robbins Research and I am wondering if I have to pay the full amount for these events to Equitable Acceptance before I can attend the seminarsMy account representative Benjamin Kral told me I had to contact Equitable Acceptance in regards to my "contract" with themI then contacted Equitable Acceptance they assured me that Robbins Research has been paid $To this point I have a paper contract from Robbins Research International, Incwhich does not state that if a third-party financing company is used that Robbins Research will not honor the proper amount of Event Credits until the funds are paid to Equitable Acceptance firstI then contact Benjamin Kral again, he tells me that something (no specifics) in regards to my income placed me in the Gold plan not the Diamond I was originally toldThis meant according to Benjamin Kral that I would not be able to attend until my "event credits" matched my payments to Equitable AcceptanceAlso if I needed to rescind my registration I would potentially be paying a fee of $250-$I then researched my email for some type of contract that explains this to me, I did not find oneI contacted Christina Tattersall who enrolled me in the Momentum payment plan, she said she doubted there was anything she could do at this point after I told her I had not seen her email in regards to verifying my incomeNonetheless a payment was already made to Robbins Research for these eventsSince July my payments have been made on time, in MORE THAN the amount requested and at an interest rate of 17.99% APRThe interest amount on this loan was $140/month with the total payment being $290.70, and me paying on average $300/monthRobbins Research to this point has been paid for the product/service I expect to be available to me now and are refusing to honor thisSince I have already registered for events, bought plane tickets, purchased a hotel room and arranged care for my children it would be my expectation that I will be able to attend the event and continue to make payments to the third-party financing company until the funds are paidIf Robbins Research has been paid and I am making payments to Equitable Acceptance why have I not received the product/service? Also why would I be paying $140/interest a month for something I am not allowed to receive? Christina Tattersall got back to me after telling me she doubted there was anything she could do and said the following "My finance team went to Equitable Acceptance Corporation (EAC) on your behalfUnfortunately they said that it has been too longI see Ben, your Personal Results Specialist, has called and emailed If you want to reapply with EAC, you canThere is no difference in the interest rateI see that you have $3,paid in towards your Mastery UniversityHave you looked at alternative financing?" If I could put a negative star rating on this I would
This letter is in response to your letter dated January 27, 2016, regarding the above-referenced caseThis letter is to inform the Revdex.com (“Revdex.com”) that we addressed the issue directly with the client, and to notify you as to how we responded and how this matter was handled.Upon receipt of this claim, we immediately refunded the client’s $charge, which was processed on January 28, On the following day, we notified the client of our actions through emailSince that time, the customer contacted us through email, and confirmed the receipt of the full refundIt is our policy that the customer’s needs are what come first, and we will do everything in our power to satisfy our customersIn this case with this complainant, we believe we have done that by refunding the customer immediately of the full amount, waiving our liquidated damages policyBecause this issue was responded to promptly by our staff, we believe this issue is now resolved and closedThank youPlease let me know if you have any further questionsSincerely, [redacted] , Esq Associate Legal Counsel Robbins Research International, Inc
I was signed up for the UPW seminar in West Palm Beach location on March 12th by a sales representative [redacted] HurjaI had spoken with him in the past and still was hesitant about signing up for the workshop, so I explained to him that I was an advanced student since I had been following Robbins' work online as well as through special coach training courses or home-training courses for quite a few years and asked him not to sign me up if he wasn't sure someone like me could benefit from the program fully to make the $ investment worthwhileHe responded that he "guaranteed 100%"The workshop left me very disappointed (too basic and with almost no value to me) and after finally getting [redacted] to speak to me, he promised to give me access to some of the online productsI was satisfied with the dealBut after discovering that the library he shared contained missing links, videos found on YouTube, and "access denied" messages, I contacted [redacted] for explanation, but no answersHe promised
I purchased Mastery University at a cost of $I did not use any of the events, and the customer service that was guaranteed was not deliveredI was ignored for months by customer serviceTony Robbins states clearly in his events that if we are not satisfied, we will receive 100% of our money backI requested a full refund and was told I could only receive $backI have not received any of my money back and since I did not use any of the events, I deserve a full 100% of my money back, as guaranteed by Tony RobbinsThey claim the $they would keep as damages, but this does not apply to me, as they did not deliver on what was promised to me
Around The end of June I inquired about TONY Robbins coachingI was pitched a six month option and decided to think it over after about a week then salesman offered a deal where if I paid $up front, months of the coaching, I could withdrawal in two months if it wasn’t for me and would be refunded the balanceHe then took my card and said he would send me an agreementWhen the agreement arrived it wasn’t even close to what we discussedI kept trying to get him to send the right agreementHe wouldn’t respondOnce they got what they wanted, my credit card, I was dirt to themI finally complained to the main office on a voicemail and got an email back from the salesman later that dayHe proposed several solutions, one of which was a full refundI opted for the full refundI have this all on saved emails from themMore than two weeks have passed and I continue to try to get a response from them and ask where my credit is to no availWhat’s truly dissapoijngmjng is I was o
To the RevDex.com of San Diego: This letter is in response to your letter dated February 23, 2016, and March 16, 2016 regarding the above- referenced case. This letter is to inform the RevDex.com (“BBB”) that we addressed the issue directly with the client, and... to notify you as to how we responded and how this matter was handled.First, the primary reason for the length of time for the response was because our customer service team had gone back to the client several times to work out what we considered a fair resolution of the matter. It was only after going back and for the several times, and being able to fully investigate the background of the matter that we were able to finally fully resolve this matter, which happened on March 23, 2016. To give a brief background of this matter, the Client purchased our Mastery University program in October 2015, and at the time paid the entire amount of $9,995 on two different credit cards. She initially cancelled the entire Mastery University course within the 72 hour window, but in its place desired to sign up for the Date with Destiny program at a lower overall price ($3,995). The written contract that she signed for the Mastery University program clearly stated that any cancellation outside the 72 hour window would result in a liquidated damages of the $1,995 deposit amount. The $3,995 of her initial payment was then applied to her Date with Destiny program, and the balance of her Mastery University payment was then refunded to her at that time. Sometime after that, the client had spoke to her representative and indicated that she would also not be able to attend the Date with Destiny program and asked about receiving her refund. Prior to that, it is not entirely clear as to what was said between the client and the representatives as to how much of a refund the client could receive, because the accounts differ. But it was at that point that the client was seeking the refund for the $1,995 as well. Initially, after investigating the matter, we refunded the client $1,000, on March 17, 2016. A far as the other remaining balance, we communicated with the client on a couple of different occasions, offering her other alternatives rather than a full cash refund. She was not satisfied with these other alternatives, and we are in the process of refunding the client the full amount of her balance, including the $1,995 that would normally not be refunded as liquidated damages, and of which we contractually are entitled to retain. It is our policy that the customer’s needs are what come first, and we will do everything in our power to satisfy our customers. In this case with this complainant, we believe we have done that by refunding thecustomer immediately of the full amount. Because this issue was responded to promptly by our staff, we believe this issue is now resolved and closed. Thank you. Please let me know if you have any further questions. Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] (To clarify, the information in the below letter by Robbins Research International is inaccurate: ..."when the Client contacted our Customer Service department, we were mistaken in thinking that she did not attend the entire seminar"They knew FULLY of every detail of the matterIt was in the email correspondence with the initial sales repand it was discussed in full details in the long phone talks several times with the customer service associate as wellSo the associate writing the letter below may not have been provided with the correct information.) But I DID receive the full refund as promised on the 2nd of JuneI find that this resolution is satisfactory to me I thank you Revdex.com for addressing this concern and helping me resolve the issueI will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
This letter is in response to your letter dated March 22, 2014, regarding the above-referenced case To give a brief background of the matter, on March 21,2014, the claimant used our Live Chat service with our company's customer service department, asking for information about help with a suicidal teenThe claimant was then given to our coaching department, where she at that point asked for a list of our Life Coaches, as she inquired about help for a suicidal teenOur coaching representative who received this communication from the claimant, explained to the claimant that we do not provide lists of our employees In a follow up communication soon thereafter, our coaching representative also informed the claimant that we do not provide services for potentially suicidal people, but instead always refer them to their local crisis center, and reiterated, after having been asked again, that she was unable to provide a list of our employee coaches This Revdex.com complaint was filed shortly thereafter Robbins Research International, Inc("RRI") is an educational personal and business development company specializing in seminars, multi-media products and coaching people in peak performance strategiesOur coaches and other employees are neither licensed therapists nor are they suicidal prevention specialistsWe tell all customers that we do not provide therapy or counseling services of any kind, and our employees are not trained in providing help in the suicide prevention area When confronted with a person who indicates they or someone they know have suicidal thoughts, we immediately seek to refer them to the suicidal prevention organizations, which specifically are trained to deal with these types of casesAs this was done with this particular claimant, and we also let the claimant know that we cannot provide employee lists of any kind, we believe this matter should now be closed Thank youPlease let me know if you have any further questions Sincerely, [redacted] , Esq Associate Legal Counsel Robbins Research International Inc
I ordered some informational books/CDs, and returned them within the required time frame In tracking the package to make sure it got to them, I found that Fed Ex lost the package I advised Tony Robbins customer service of this, and was assured they would find out what was going on The package was finally found, but not before I was charged $I immediately called and requested a refund, which I did receive approximately days later Due to the erroneous charge though, my checking account was charged two overdraft fees of $each, for a total of $ I again called and spoke to a representative, with no satisfaction I received and email from [redacted] , the Client Loyalty Supervisor regarding the issue, and asking for more information, including copies of my checking account statement, which I provided the same day On November 3rd, I received an email from Ms [redacted] stating she had submitted a refund for the $I requested I confirmed my maili
I paid for a seminar/ "Unleash the Power Within" event put on by Tony Robbins Then, on day of the seminar, in San Jose March 15-18, we are there for over hours at SAP Center, the arena where the Sharks playAnd I have never been so frustrated and disappointed in a "motivational speaker" than this huckster pseudo pop psychologistI watched him demand everyone dance, jump up, "move your energy state" for hours, listened while he dropped 200+ f bombsWaited while he blew through anecdotes of his famous friends and rich clients, I was there at SAP from 9:am till am March 16, and he didn't cover the material or go into enough practical skillsI watched him argue with a woman about the metoo movement, saying "It's people feeling significant by being victims." and he then, a ft inch man, PUSHES THE WOMAN DOWN THE AISLE SPOUTING "I'M NOT ATTACKING YOU." Imagine a large man physically pushing a woman down an aisle against her wishes in front of 10,audience membersGuy i
This letter is in response to your letter dated July 14, 2015, regarding the above-referenced caseThis letter is to inform the Revdex.com (“Revdex.com”) that we addressed the issue directly with the client, and to notify you as to how we responded and how this matter was handled.Upon receipt of this claim, we immediately refunded the client’s $3,charge, which was processed on July 15, On the following day, we notified the client of our actions through both voicemail and emailSince that time, the customer contacted us through email, and thanked us for processing the full refundIt is our policy that the customer’s needs are what come first, and we will do everything in our power to satisfy our customersIn this case with this complainant, we believe we have done that by refunding the customer immediately of the full amount, waiving our liquidated damages policyBecause this issue was responded to promptly by our staff, we believe this issue is now resolved and closedThank youPlease let me know if you have any further questions Sincerely, [redacted] ***Associate Legal CounselRobbins Research International, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
To the Revdex.com of San Diego:This letter is in response to your letter dated February 13, 2015, regarding the above-referenced caseThisletter is to inform the Revdex.com ("Revdex.com") that we addressed the issue directly with the client,and to notify you as to how we responded and how this matter was handled.Upon receipt of this claim, we immediately refunded the client's $charge, which was processed onFebruary 17, Also on or about that day, we sent the customer of our Coaching Collection CD/DVDproducts at no charge.The customer received the three free products on or about February 19, 2015, and in our subsequentcommunications with the customer, he was satisfied with the response.It is our policy that the customer's needs are what come first, and we will do everything in our power tosatisfy our customersIn this case with this complainant, we believe we have done that by refunding thecustomer immediately and sending the customer complimentary productsBecause this issue wasresponded to promptly by our staff, we believe this issue is now resolved and closed.Thank youPlease let me know if you have any further questionsSincerely, [redacted] , EsqAssociate Legal Counsel
To the Revdex.com of San Diego: This letter is in response to your letter dated February 13, 2015, regarding the above-referenced caseThisletter is to inform the Revdex.com ("Revdex.com") that we addressed the issue directly with the client,and to notify you as to how we responded and how this matter was handled.Upon receipt of this claim, we immediately refunded the client's $charge, which was processed onFebruary 17, Also on or about that day, we sent the customer of our Coaching Collection CD/DVDproducts at no chargeThe customer received the three free products on or about February 19, 2015, and in our subsequentcommunications with the customer, he was satisfied with the responseIt is our policy that the customer's needs are what come first, and we will do everything in our power tosatisfy our customersIn this case with this complainant, we believe we have done that by refunding thecustomer immediately and sending the customer complimentary productsBecause this issue wasresponded to promptly by our staff, we believe this issue is now resolved and closedThank youPlease let me know if you have any further questions Sincerely, [redacted] , Esq Associate Legal Counsel
Great company - always enjoyed Tony - just wish they have more personal contact
To the Revdex.com of San Diego:This letter is in response to your letter dated December 19, 2017, regarding the above-referenced case.This letter is to inform the Revdex.com (“Revdex.com”) that we addressed the issue directly with theclient, and to notify you as to how we responded and how this matter was handled.To give a brief background of this matter, the Client bought our Life & Wealth [redacted] (“LWM”) program in January for a price of $7,995.00, which the Client paid in installments betweenJanuary and September, The client then started attending the LWM event (a day program, whichconsists of initially a day Life [redacted] program followed immediately by a day Wealth [redacted] program) on October 20, 2017.We do have a Satisfaction Guarantee policy for our LWM program, where you can get a refund afterattending a portion of the event (for each program the Satisfaction Guarantee is approximately halfwaythrough each separate event), The Client first approached us about the Satisfaction Guarantee program forLife [redacted] on October At that time, because the event was more than halfway done (there areseparate satisfaction guarantees for both Life [redacted] and Wealth [redacted] ), our representative at the LWMprogram did not guarantee that the refund would be processedThe Client did turn in his materials thoughand left the LWM program, which is one of the conditions of receiving the Satisfaction Guarantee refund.Although the Client did not follow the strict guideline of the Satisfaction Guarantee policy, we doacknowledge that he returned his materials and left the eventThis after receiving this inquiry, andreviewing our policy, our goal is to not necessarily strictly enforce the policy by the latter of the law butinstead because the Client generally followed the guidelines, our executive team decided to issue a fullrefund for this Client.This refund was processed on December 28, 2017, through the various credit cards that the Client usedwhen making the initial payments earlier in the year.It is our policy that the customer’s needs are what come first, and we will do everything in our power tosatisfy our customersIn this case with this customer, we believe we have done that by fully refunding hisLWM contract, even though we were within our contractual and legal rights to not refund the entireprogram Because of that, we now consider this matter closed.Thank youPlease let me know if you have any further questions.Sincerely, [redacted] , EsqAssociate Legal CounselRobbins Research International, Inc
This letter is in response to your letter dated May 27, regarding the above-referenced caseThisletter is to inform the Revdex.com (“Revdex.com”) that we addressed the issue directly with the client,and to notify you as to how we responded and how this matter was handled.To give a brief background of this matter, the Client purchased our Unleash the Power Within seminarprogram in for our March, Palm Beach, FL event, and at the time made installment payments for thefull amount of $for the ticketThe Client attended the entire four day seminar in March 2016, and while we do have a money-backSatisfaction Guarantee offer, the Client must only attend the seminar for the first ½ days and then seekthe refundOtherwise, the Satisfaction Guarantee for a full refund does not generally apply after attendingthe entire seminarSo when the Client contacted our Customer Service department, we were mistaken in thinking that she didnot attend the entire seminar and on that basis initially offered the full refundIt was only after doingfurther research into the Client’s account that we realized our mistake in that the Client did in fact attendthe entire four-day seminar, and thus our Satisfaction Guarantee policy would not normally apply,and at that point offered a limited refund, but was not processedOnce we realized our mistake and we then received this complaint, our Director of Customer Service didcontact the client directly, spoke to her to explain our policy and our actions, and then offered the Client tofully refund the event, which is outside our policiesOn May 31, 2016, we credited back the creditcard that was used for the initial purchase for the fully amount of $It is our policy that the customer’s needs are what come first, and we will do everything in our power tosatisfy our customersIn this case with this complainant, we believe we have done that by refunding the customer the full amountBecause this issue was responded to promptly by our staff, we believe this issueis now resolved and closedThank youPlease let me know if you have any further questions.Sincerely, [redacted] Esq.Associate Legal CounselRobbins Research International, Inc
To the Revdex.com of San Diego:This letter is in response to your letter dated June 21, 2016, regarding the above-referenced caseThisletter is to inform the Revdex.com (“Revdex.com”) that we addressed the issue directly with the client,and to notify you as to how we responded and how this matter was handled.To give a brief background of this matter, the Client purchased our online Ultimate Edge Interactiveproduct on June 12, The terms of that purchase was that the client paid $at signup, and then had a30-day trialIf after the day trial, the client wanted to keep the product, she would then be charged anadditional $for two consecutive months.Our internal records indicate that on June 15, 2016, one of our personal representatives called the client tofollow up on her purchase, and was unable to get in contact with the client and left a message, and did notreceive a call backThe client then called our Customer Service department on June 20, 2016, to request arefundOur refunds normally get processed within 24-hoursOn that same day, she submitted thiscomplaintBecause her trial period was still within the days, we refunded her full amount of $onJune 21, 2016, the same day we received this complaint from the Revdex.comOn that day, we also left her amessage letting her know that the refund had been processed.It is our policy that the customer’s needs are what come first, and we will do everything in our power tosatisfy our customersIn this case with this complainant, we believe we have done that by refunding thecustomer the full amountBecause this issue was responded to promptly by our staff, we believe this issueis now resolved and closed.Thank youPlease let me know if you have any further questions.Sincerely, [redacted] Esq.Associate Legal CounselRobbins Research International, Inc
Revdex.com: I have reviewed the response made by [redacted] Research International Incin reference to complaint ID [redacted] , and find that this resolution fully satisfactory to our company [redacted] Research International Incprovided full cooperation, has already performed the described action and I consider this complaint resolved Regards, [redacted] ---------------- [redacted] Telephone [front desk]: ###-###-#### Telephone [direct]: ###-###-#### Telephone [direct]: ###-###-#### Email: [redacted] @ [redacted] .net
In July of at an UPW event ticket gifted to me, I signed up for the Mastery University with Tony Robbins of Robbins Research InternationalI paid a deposit of $995, then signed up for the Momentum plan which consists of a total payment of $10,plus interest and subject to credit approvalI was approved at the Diamond levelEquitable Acceptance was the third-party financing company who supplied Robbins Research International with the remaining $in funds so that I could attend these eventsFast-forward to April when I realize that my account "event credits" do not match what Equitable Acceptance paid to Robbins Research and I am wondering if I have to pay the full amount for these events to Equitable Acceptance before I can attend the seminarsMy account representative Benjamin Kral told me I had to contact Equitable Acceptance in regards to my "contract" with themI then contacted Equitable Acceptance they assured me that Robbins Research has been paid $To this point I have a paper contract from Robbins Research International, Incwhich does not state that if a third-party financing company is used that Robbins Research will not honor the proper amount of Event Credits until the funds are paid to Equitable Acceptance firstI then contact Benjamin Kral again, he tells me that something (no specifics) in regards to my income placed me in the Gold plan not the Diamond I was originally toldThis meant according to Benjamin Kral that I would not be able to attend until my "event credits" matched my payments to Equitable AcceptanceAlso if I needed to rescind my registration I would potentially be paying a fee of $250-$I then researched my email for some type of contract that explains this to me, I did not find oneI contacted Christina Tattersall who enrolled me in the Momentum payment plan, she said she doubted there was anything she could do at this point after I told her I had not seen her email in regards to verifying my incomeNonetheless a payment was already made to Robbins Research for these eventsSince July my payments have been made on time, in MORE THAN the amount requested and at an interest rate of 17.99% APRThe interest amount on this loan was $140/month with the total payment being $290.70, and me paying on average $300/monthRobbins Research to this point has been paid for the product/service I expect to be available to me now and are refusing to honor thisSince I have already registered for events, bought plane tickets, purchased a hotel room and arranged care for my children it would be my expectation that I will be able to attend the event and continue to make payments to the third-party financing company until the funds are paidIf Robbins Research has been paid and I am making payments to Equitable Acceptance why have I not received the product/service? Also why would I be paying $140/interest a month for something I am not allowed to receive? Christina Tattersall got back to me after telling me she doubted there was anything she could do and said the following "My finance team went to Equitable Acceptance Corporation (EAC) on your behalfUnfortunately they said that it has been too longI see Ben, your Personal Results Specialist, has called and emailed If you want to reapply with EAC, you canThere is no difference in the interest rateI see that you have $3,paid in towards your Mastery UniversityHave you looked at alternative financing?" If I could put a negative star rating on this I would
This letter is in response to your letter dated January 27, 2016, regarding the above-referenced caseThis letter is to inform the Revdex.com (“Revdex.com”) that we addressed the issue directly with the client, and to notify you as to how we responded and how this matter was handled.Upon receipt of this claim, we immediately refunded the client’s $charge, which was processed on January 28, On the following day, we notified the client of our actions through emailSince that time, the customer contacted us through email, and confirmed the receipt of the full refundIt is our policy that the customer’s needs are what come first, and we will do everything in our power to satisfy our customersIn this case with this complainant, we believe we have done that by refunding the customer immediately of the full amount, waiving our liquidated damages policyBecause this issue was responded to promptly by our staff, we believe this issue is now resolved and closedThank youPlease let me know if you have any further questionsSincerely, [redacted] , Esq Associate Legal Counsel Robbins Research International, Inc
I was signed up for the UPW seminar in West Palm Beach location on March 12th by a sales representative [redacted] HurjaI had spoken with him in the past and still was hesitant about signing up for the workshop, so I explained to him that I was an advanced student since I had been following Robbins' work online as well as through special coach training courses or home-training courses for quite a few years and asked him not to sign me up if he wasn't sure someone like me could benefit from the program fully to make the $ investment worthwhileHe responded that he "guaranteed 100%"The workshop left me very disappointed (too basic and with almost no value to me) and after finally getting [redacted] to speak to me, he promised to give me access to some of the online productsI was satisfied with the dealBut after discovering that the library he shared contained missing links, videos found on YouTube, and "access denied" messages, I contacted [redacted] for explanation, but no answersHe promised
My complaint # [redacted] is resolvedThe business made the refund that I was asking forThank you much and I am indebted for your help! [redacted]
I purchased Mastery University at a cost of $I did not use any of the events, and the customer service that was guaranteed was not deliveredI was ignored for months by customer serviceTony Robbins states clearly in his events that if we are not satisfied, we will receive 100% of our money backI requested a full refund and was told I could only receive $backI have not received any of my money back and since I did not use any of the events, I deserve a full 100% of my money back, as guaranteed by Tony RobbinsThey claim the $they would keep as damages, but this does not apply to me, as they did not deliver on what was promised to me
Around The end of June I inquired about TONY Robbins coachingI was pitched a six month option and decided to think it over after about a week then salesman offered a deal where if I paid $up front, months of the coaching, I could withdrawal in two months if it wasn’t for me and would be refunded the balanceHe then took my card and said he would send me an agreementWhen the agreement arrived it wasn’t even close to what we discussedI kept trying to get him to send the right agreementHe wouldn’t respondOnce they got what they wanted, my credit card, I was dirt to themI finally complained to the main office on a voicemail and got an email back from the salesman later that dayHe proposed several solutions, one of which was a full refundI opted for the full refundI have this all on saved emails from themMore than two weeks have passed and I continue to try to get a response from them and ask where my credit is to no availWhat’s truly dissapoijngmjng is I was o
To the RevDex.com of San Diego: This letter is in response to your letter dated February 23, 2016, and March 16, 2016 regarding the above- referenced case. This letter is to inform the RevDex.com (“BBB”) that we addressed the issue directly with the client, and... to notify you as to how we responded and how this matter was handled.First, the primary reason for the length of time for the response was because our customer service team had gone back to the client several times to work out what we considered a fair resolution of the matter. It was only after going back and for the several times, and being able to fully investigate the background of the matter that we were able to finally fully resolve this matter, which happened on March 23, 2016. To give a brief background of this matter, the Client purchased our Mastery University program in October 2015, and at the time paid the entire amount of $9,995 on two different credit cards. She initially cancelled the entire Mastery University course within the 72 hour window, but in its place desired to sign up for the Date with Destiny program at a lower overall price ($3,995). The written contract that she signed for the Mastery University program clearly stated that any cancellation outside the 72 hour window would result in a liquidated damages of the $1,995 deposit amount. The $3,995 of her initial payment was then applied to her Date with Destiny program, and the balance of her Mastery University payment was then refunded to her at that time. Sometime after that, the client had spoke to her representative and indicated that she would also not be able to attend the Date with Destiny program and asked about receiving her refund. Prior to that, it is not entirely clear as to what was said between the client and the representatives as to how much of a refund the client could receive, because the accounts differ. But it was at that point that the client was seeking the refund for the $1,995 as well. Initially, after investigating the matter, we refunded the client $1,000, on March 17, 2016. A far as the other remaining balance, we communicated with the client on a couple of different occasions, offering her other alternatives rather than a full cash refund. She was not satisfied with these other alternatives, and we are in the process of refunding the client the full amount of her balance, including the $1,995 that would normally not be refunded as liquidated damages, and of which we contractually are entitled to retain. It is our policy that the customer’s needs are what come first, and we will do everything in our power to satisfy our customers. In this case with this complainant, we believe we have done that by refunding thecustomer immediately of the full amount. Because this issue was responded to promptly by our staff, we believe this issue is now resolved and closed. Thank you. Please let me know if you have any further questions. Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] (To clarify, the information in the below letter by Robbins Research International is inaccurate: ..."when the Client contacted our Customer Service department, we were mistaken in thinking that she did not attend the entire seminar"They knew FULLY of every detail of the matterIt was in the email correspondence with the initial sales repand it was discussed in full details in the long phone talks several times with the customer service associate as wellSo the associate writing the letter below may not have been provided with the correct information.) But I DID receive the full refund as promised on the 2nd of JuneI find that this resolution is satisfactory to me I thank you Revdex.com for addressing this concern and helping me resolve the issueI will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
This letter is in response to your letter dated March 22, 2014, regarding the above-referenced case To give a brief background of the matter, on March 21,2014, the claimant used our Live Chat service with our company's customer service department, asking for information about help with a suicidal teenThe claimant was then given to our coaching department, where she at that point asked for a list of our Life Coaches, as she inquired about help for a suicidal teenOur coaching representative who received this communication from the claimant, explained to the claimant that we do not provide lists of our employees In a follow up communication soon thereafter, our coaching representative also informed the claimant that we do not provide services for potentially suicidal people, but instead always refer them to their local crisis center, and reiterated, after having been asked again, that she was unable to provide a list of our employee coaches This Revdex.com complaint was filed shortly thereafter Robbins Research International, Inc("RRI") is an educational personal and business development company specializing in seminars, multi-media products and coaching people in peak performance strategiesOur coaches and other employees are neither licensed therapists nor are they suicidal prevention specialistsWe tell all customers that we do not provide therapy or counseling services of any kind, and our employees are not trained in providing help in the suicide prevention area When confronted with a person who indicates they or someone they know have suicidal thoughts, we immediately seek to refer them to the suicidal prevention organizations, which specifically are trained to deal with these types of casesAs this was done with this particular claimant, and we also let the claimant know that we cannot provide employee lists of any kind, we believe this matter should now be closed Thank youPlease let me know if you have any further questions Sincerely, [redacted] , Esq Associate Legal Counsel Robbins Research International Inc
I ordered some informational books/CDs, and returned them within the required time frame In tracking the package to make sure it got to them, I found that Fed Ex lost the package I advised Tony Robbins customer service of this, and was assured they would find out what was going on The package was finally found, but not before I was charged $I immediately called and requested a refund, which I did receive approximately days later Due to the erroneous charge though, my checking account was charged two overdraft fees of $each, for a total of $ I again called and spoke to a representative, with no satisfaction I received and email from [redacted] , the Client Loyalty Supervisor regarding the issue, and asking for more information, including copies of my checking account statement, which I provided the same day On November 3rd, I received an email from Ms [redacted] stating she had submitted a refund for the $I requested I confirmed my maili
I paid for a seminar/ "Unleash the Power Within" event put on by Tony Robbins Then, on day of the seminar, in San Jose March 15-18, we are there for over hours at SAP Center, the arena where the Sharks playAnd I have never been so frustrated and disappointed in a "motivational speaker" than this huckster pseudo pop psychologistI watched him demand everyone dance, jump up, "move your energy state" for hours, listened while he dropped 200+ f bombsWaited while he blew through anecdotes of his famous friends and rich clients, I was there at SAP from 9:am till am March 16, and he didn't cover the material or go into enough practical skillsI watched him argue with a woman about the metoo movement, saying "It's people feeling significant by being victims." and he then, a ft inch man, PUSHES THE WOMAN DOWN THE AISLE SPOUTING "I'M NOT ATTACKING YOU." Imagine a large man physically pushing a woman down an aisle against her wishes in front of 10,audience membersGuy i
This letter is in response to your letter dated July 14, 2015, regarding the above-referenced caseThis letter is to inform the Revdex.com (“Revdex.com”) that we addressed the issue directly with the client, and to notify you as to how we responded and how this matter was handled.Upon receipt of this claim, we immediately refunded the client’s $3,charge, which was processed on July 15, On the following day, we notified the client of our actions through both voicemail and emailSince that time, the customer contacted us through email, and thanked us for processing the full refundIt is our policy that the customer’s needs are what come first, and we will do everything in our power to satisfy our customersIn this case with this complainant, we believe we have done that by refunding the customer immediately of the full amount, waiving our liquidated damages policyBecause this issue was responded to promptly by our staff, we believe this issue is now resolved and closedThank youPlease let me know if you have any further questions Sincerely, [redacted] ***Associate Legal CounselRobbins Research International, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***