Every vehicle towed from that location is photographed in the illegal spot it is parked in before it is towed.Please feel free to contact me at the office and I will be happy to show you the photos of your illegally parked vehicle at your convenience.All rates are set and regulated by the MA
Department of Public Utilities Your itemized receipt tells you everything you paid for Please note, your itemized receipt even includes our truck's odometer reading.To avoid being towed from that location you must adhere to all posted signage and park in the clearly designated spaces. Do not park in fire lanes, blocking steps, dumpsters, the headmaster's spot, HP spaces not displaying a HP plate or placard, or on any very prominent, bright yellow parking lot hash marks.Failure to do so will result in your being towed Again
If you had damage to your car you should have contacted Robert's as soon as you heard the "horrendous noise" If you've already had the vehicle repaired, there is no way to determine whether or not it is towing relatedIf you have not, please set up an appointment for your vehicle to be
examined at Robert's TowingThe rates we charge are set and regulated by the MA Department of Public utilities All towing companies in the state of Massachusetts charge $per hours of storage or any part thereofIf you leave your vehicle at any tow lot in the state of Massachusetts in excess of hours, you will be charged additional dollars
I did not state that the vehicle would be repaired by Robert's Towing Merely examined to determine the cause of the damage being claimed This is not unreasonable An estimate or receipt from *** would not be considered sufficient proof I am not privy to any conversation you had with a dispatcher prior to retrieving your vehicle However, as I stated before, you were charged rates set and regulated by the MA DPU, you would be charged the same rate at any towing company in the state We will not be issuing a refund
Mr** alleges that we operated in a predatory nature which is entirely fabricatedWe responded to call of a vehicle being parked illegally, had to take the time to dispatch the call and for the driver to arrive at the locationThis means he couldn't have possibly just parked and ran
upstairs, which is beside the point anywaysWhether its for seconds or minutes, parking illegally is parking illegallyThis complaint is full of mostly baseless claims, the short time period of parking, saying that the driver saw him coming and still hooked the carIf Mr** was really there before the car was hooked, it never would have been hookedAdditionally, the driver did him a favor by waiting for him to go to the ATM, he could have just towed the car and it would have cost him much moreIf the driver damaged the car right in front of him, wouldn't anybody's reaction be to call the police? I know I certainly wouldThe towing apparatus hooks up to the tires, nowhere near the axleIt's simply not possible that we caused any axle damage by lifting and then putting his car downHe also admits that it wasn't until January 2nd that his car began shaking and the axle problem occurredAn axle problem would not lay dormant for a month, if anything this helps prove our pointI believe that this is simply a case of an upset customer, looking to capitalize on his unpleasant experienceThanks,***Robert's Towing Inc
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Regards,
*** ***
Every vehicle towed from that location is photographed in the illegal spot it is parked in before it is towed.Please feel free to contact me at the office and I will be happy to show you the photos of your illegally parked vehicle at your convenience.All rates are set and regulated by the MA
Department of Public Utilities Your itemized receipt tells you everything you paid for Please note, your itemized receipt even includes our truck's odometer reading.To avoid being towed from that location you must adhere to all posted signage and park in the clearly designated spaces. Do not park in fire lanes, blocking steps, dumpsters, the headmaster's spot, HP spaces not displaying a HP plate or placard, or on any very prominent, bright yellow parking lot hash marks.Failure to do so will result in your being towed Again
If you had damage to your car you should have contacted Robert's as soon as you heard the "horrendous noise" If you've already had the vehicle repaired, there is no way to determine whether or not it is towing relatedIf you have not, please set up an appointment for your vehicle to be
examined at Robert's TowingThe rates we charge are set and regulated by the MA Department of Public utilities All towing companies in the state of Massachusetts charge $per hours of storage or any part thereofIf you leave your vehicle at any tow lot in the state of Massachusetts in excess of hours, you will be charged additional dollars
I did not state that the vehicle would be repaired by Robert's Towing Merely examined to determine the cause of the damage being claimed This is not unreasonable An estimate or receipt from *** would not be considered sufficient proof I am not privy to any conversation you had with a dispatcher prior to retrieving your vehicle However, as I stated before, you were charged rates set and regulated by the MA DPU, you would be charged the same rate at any towing company in the state We will not be issuing a refund
The company complaint is now to Robert's Towing LLCIt is not to Robert's Towing IncThank You
Mr** alleges that we operated in a predatory nature which is entirely fabricatedWe responded to call of a vehicle being parked illegally, had to take the time to dispatch the call and for the driver to arrive at the locationThis means he couldn't have possibly just parked and ran
upstairs, which is beside the point anywaysWhether its for seconds or minutes, parking illegally is parking illegallyThis complaint is full of mostly baseless claims, the short time period of parking, saying that the driver saw him coming and still hooked the carIf Mr** was really there before the car was hooked, it never would have been hookedAdditionally, the driver did him a favor by waiting for him to go to the ATM, he could have just towed the car and it would have cost him much moreIf the driver damaged the car right in front of him, wouldn't anybody's reaction be to call the police? I know I certainly wouldThe towing apparatus hooks up to the tires, nowhere near the axleIt's simply not possible that we caused any axle damage by lifting and then putting his car downHe also admits that it wasn't until January 2nd that his car began shaking and the axle problem occurredAn axle problem would not lay dormant for a month, if anything this helps prove our pointI believe that this is simply a case of an upset customer, looking to capitalize on his unpleasant experienceThanks,***Robert's Towing Inc
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Regards,
*** ***