Robert's Construction

this is not an approproare or satisfactory response to the request I have made.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We will explain to our customers the difference between extermination and exclusion work such as a honey removal to avoid further confusions in the future. We apologize if at anytime you were misunderstood.We did reach out to you to see if you felt like this situation needed to be further resolved and you did not choose to call us back. Again, we have implemented training to thoroughly explain the cost and inclusion of all services performed since the mishap we had with you. No refund has been processed as you were never charged. I understand that you provided your card details while initially ordering service. The card has been taken off file and your account with us is, and will remain inactive as services were never completed. We have already fulfilled your desired settlement as of 8/7/2017.

When dealing with termites it is important that the customer understands that they must wait for the chemical to make its way back to the colony to kill the termites, they are a lot like ants. With that in mind every time that the customer called us with a problem we...

went out and retreated or called them back to resolve the issue. According to our records when they called in after a retreat service that they weren't happy with we had our technician go back out and do a retreat service and explain how the re-treat works. Also when he called in on 7/18/2015 to report termite activity we were out at his house on 7/21/2015, not waiting for the 90 days to past. We also sent our tech supervisor out there on 10/1/15 he meant with Mr [redacted] and serviced the areas that were question. This is a good example that we want to take care of our customer when they had a problem. We either called them back or we were back at their houses within a few days.

To Whom It May Concern, [redacted] was a new customer. We did 1 spray for her 06/26/2017. At the time of service she requested to have her window sills sprayed. The technician was hesitant and let her know that we do not spray windows. He explained to her that they spray the perimeter of the house on...

the ground which is effective because in order for a pest to climb up the wall of your house to get to the window it would have to cross the barrier on the ground which would kill it. She insisted that everyone else that has done service for her sprays the windows and she wants them sprayed. The technician called in and got permission to break protocol and was advised to spray where she asks to have sprayed. She called on 7/7/2017 (12 days after initial service) and filed a complaint with the office that our technician was pushy because he wouldn’t spray the windows and she wanted free pest control and the owner to come take all the screens off her house wash them wash the windows and put the screens back because there was a small amount of overspray residue on the windows. 7/11/2017 the owner tried to call to talk to her twice but she did not answer and her voicemail box was full. On 7/11/2017 she called back just shy of closing time and I had spoken with her. She was very verbally abusive on the phone and I had to let her know that continuing to speak to me in the fashion she was would result in the end of that phone call. She told me she wanted 3 free months of pest control and window cleaning. She felt the overspray was the result of the technician not taking his time. We did offer a retreat at no additional cost to her, and I explained to her that the instrument used to administer pest control is not a precision instrument. The equipment is designed to distribute a fan mist. The wind of an outside environment with a tool specifically designed to fan spray a mist of chemical is almost guaranteed to produce overspray which is why the technician was “pushy” and hesitant to do this spray for her in the first place. She again started to be very verbally abusive and started back using curse words to make personal attacks on the employees. She went as far as to make threats to myself and the company at which time she told me she was calling the Revdex.com if I didn’t give her the free stuff she wanted. At that time I very professionally let her know that I would have to end the phone call due to the continuance of making threats and using intolerable language, and if she felt it was necessary to file with the Revdex.com we would be more than happy to follow up on any complaints filed. No further contact has been with this customer. Also, I did have an opportunity to speak with Daniel and he has not received any emails from Revdex.com. He also checked his spam and did not have any emails. He did call and leave a message to have his call returned but asked that we confirm the email you have to reach him at as well as add [redacted]@beebes.com [redacted]@beebes.com and [redacted]@beebes.com to make sure that no communications are missed. If you have any additional questions or concerns, please feel free to reach out. Thank you, Nikki B[redacted]Customer ServiceBeebe’s Pest, Termite & Bee Service###-###-####[redacted]@Beebes.com

[redacted],You
were quoted $150 for "bee extermination", and assumed a honey removal
would be included in that. Honey removals aren't priced with a flat rate or
included in the cost of extermination for a few reasons. 1. The cost of the
honey removal is going to depend entirely on the location of...

the honey comb,
size of the honey comb, and the materials that will be needed for repair after
the removal. 2. Having bees does not necessarily mean that you have a honey
comb to be removed. Often times customers have large swarms of bees with no
honey present. 3. For many, funds for pest control can be tight especially when
exclusion work is needed. Bees may need to be exterminated right away for
health and safety reasons such as pets or allergies and the customer might not
be able to afford both services. We like to bid at the time of service and
leave the option open so you have the opportunity to decide what is going to be
the best decision for you and your household.You
held the technician hostage in his truck demanding that he write you a document
and sign it stating that you would get a refund. The technician was advised by
the owner to leave as we do not believe in subjecting our employees to verbal
abuse and harassment from anyone while on the job. You were "denied a
refund" because Beebe's Pest Control never performed services for you, or
charged you. We did reach out to you with a response on a bad Yelp review you
had posting requesting that you reach out to the office if you had any further
complaints regarding this matter. You never reached out.You
spoke with the Office Manager. At the time of your call there was no other
management in the building for you to speak with. You were not denied to
opportunity to speak with an upper manager, you were offered to be called back
by the owner when they arrived in the office. You denied the callback and
demanded that someone else talk to you right now. You were verbally abusive and
irate throughout your entire call into the office. Several times throughout the
conversation the phone call was almost terminated due to your inability to
remain professional while on the line. You quote in your Revdex.com complaint that the
office manager stated she "guessed some people needed retraining".
The actual statement used in the phone we have record of was, "We will
implement new training to help our customers better understand the difference
between extermination and honey removal to avoid this happening in the
future" to which your response was " You guys are [redacted] is to
not include honey removals. Obviously the honey has to be removed if I dont
want the bees to come back". Your desired settlement was fulfilled at the
time of the original phone call when the Office Manager advised you we will
implement new training to help us better explain to our customers when
scheduling extermination the cost and inclusion of services performed. Since
your original complaint 8/7/2017, customers are advised that if honey is
present the removal cost will be bid by the technician at the time of service.