Mr [redacted] did not purchase a vehicle directly from us. He purchased from a finance company who we wholesaled this truck to. However, we have still attempted to help Mr. [redacted] far more than was required. We sent a check to him to cover the issue he had on his way home which was just a coolant hose...
the cracked (piece of plastic on a old truck with 100k miles on it, these things can happen). There was a delay on the title because of a cl[redacted]al error but as a courtesy we made his first month car payment because of this delay. He was planning on using this truck to do heavy hauling for commercial use, we hadn't heard from him for quire some time and then he called saying the engine was having issues and could we help him. This was far beyond the 30 day engine/trans warranty he was given and we had already helped him with issues as a courtesy even though they were not covered under warranty. The truck was not a lemon, it was a used vehicle with over 100k miles on it. Mr. [redacted] cashed our checks and acknowledged they were a courtesy and we had no further liability toward this vehicle. I would need to dig up these cashed checks which would take me some time but if needed I will do this at your request. [redacted]
Complaint: [redacted]
I am rejecting this response because: This is factually untrue...I have not been offered anything from them to settle this problem permanently and I have sent off 3 emails to them recently to resolve the problem only to be ignored again like in the past...the area in question that I was aware of in a picture taken far away was one of the costliest to fix because from far away they called it a blemish that could not be seen in the picture... High mileage vehicles doesn`t mean they are wrecks which they called this car stunning and straight in their ad but it was the opposite when I received it.. I do not expect this to get resolved from this dealership even though they finally admitted in emails on the online website that I bought this car from that they were at fault and wanted to make it right only because of a company they hired to settle this dispute and they ruled in my favor against this dealership and I haven`t heard from them since I have sent them 3 emails recently for this to get resolved and if it does I will inform the Revdex.com...
Regards,
[redacted]
We have been working with the buyer to come to a resolution. I currently have an offer to split his repair costs since a large part of them were an item he stated he was aware of already and also there is obviously wear and tear on a 100k mile plus vehicle. I will respond in full once we have come...
to a conclusion in our negotiation. Thank you for your time.
We are picking the title up from DMV this week. The customer still has a valid temp tag and our ads all state titles can take up to 20 days. There is no issue here what so ever and title will be sent out this week.Eric
Mr [redacted] did not purchase a vehicle directly from us. He purchased from a finance company who we wholesaled this truck to. However, we have still attempted to help Mr. [redacted] far more than was required. We sent a check to him to cover the issue he had on his way home which was just a coolant hose...
the cracked (piece of plastic on a old truck with 100k miles on it, these things can happen). There was a delay on the title because of a cl[redacted]al error but as a courtesy we made his first month car payment because of this delay. He was planning on using this truck to do heavy hauling for commercial use, we hadn't heard from him for quire some time and then he called saying the engine was having issues and could we help him. This was far beyond the 30 day engine/trans warranty he was given and we had already helped him with issues as a courtesy even though they were not covered under warranty. The truck was not a lemon, it was a used vehicle with over 100k miles on it. Mr. [redacted] cashed our checks and acknowledged they were a courtesy and we had no further liability toward this vehicle. I would need to dig up these cashed checks which would take me some time but if needed I will do this at your request. [redacted]
We have worked to a settlement and are taking the vehicle back. The buyer has agreed to update you about this once the process is complete.[redacted]
Complaint: [redacted]
I am rejecting this response because: This is factually untrue...I have not been offered anything from them to settle this problem permanently and I have sent off 3 emails to them recently to resolve the problem only to be ignored again like in the past...the area in question that I was aware of in a picture taken far away was one of the costliest to fix because from far away they called it a blemish that could not be seen in the picture... High mileage vehicles doesn`t mean they are wrecks which they called this car stunning and straight in their ad but it was the opposite when I received it.. I do not expect this to get resolved from this dealership even though they finally admitted in emails on the online website that I bought this car from that they were at fault and wanted to make it right only because of a company they hired to settle this dispute and they ruled in my favor against this dealership and I haven`t heard from them since I have sent them 3 emails recently for this to get resolved and if it does I will inform the Revdex.com...
Regards,
[redacted]
We have been working with the buyer to come to a resolution. I currently have an offer to split his repair costs since a large part of them were an item he stated he was aware of already and also there is obviously wear and tear on a 100k mile plus vehicle. I will respond in full once we have come...
to a conclusion in our negotiation. Thank you for your time.
We are picking the title up from DMV this week. The customer still has a valid temp tag and our ads all state titles can take up to 20 days. There is no issue here what so ever and title will be sent out this week.Eric