Rockin Y Tack

I I am sending this headstall out as soon as the leather shows up which is any day nowI am sorry for the delay

I am rejecting this response because:My last correspondence with [redacted] stated I would be receiving the order by Christmas I emailed before Christmas asking if should be expecting the order, but she did not respond and I continue to wait for my productWhen she does respond to my emails, she always states that it is "in the works," or being "shipped next week." My order and payment was processed on June 10, and it is now December 31, In one email, she even stated this is her easiest bridle to make, but the leather keeps getting missed on her orders...FOR OVER MONTHS?! Her custom tack came highly recommended to me, but I have been less than impressed by her lack of regard for the customer I can not say anything about the quality of tack, as I have not yet received it I attached the most recent email conversation from December, copied and pasted from my email, I had with [redacted]

I am rejecting this response because:it is not what I ordered and [redacted] emailed me on Nov12, and said that she would send the saddle conchos and tugs the next weekOnce again I have been lied to because it is now Dec30, and have not received themI want a full refund of $and want this nightmare to be over!

Hi ***, I am working on this headstall for youThe company that made this for me has quit selling wholesale and I am now having my company make it special orderIt will be shipped soonVery sorry for the delay

I have emailed the buyer as I cannot find her paymentI have her order ready to ship

Good Morning! I just mailed this today, my leather order just came in on Monday [redacted] headstall shipped via USPS priority mail tracking number [redacted] THank youStacey Young Rockin Y Tack [redacted]

This is so frustrating, I emailed this buyer and offered them a refund, even though I dont offer refundsI am not sure why this is on going [redacted] Rockin Y Tack [redacted] This is so frustrating, I emailed this buyer and offered them a refund, even though I dont offer refundsI am not sure why this is on going Stacey Young Rockin Y Tack www.rockinytack.com/

my response is, this customer was told this set is a "blank" I have just within the past month changed this set over to having it custom madeThe breast collar SHE ASKED for a floral tooled roping breast collar which is what she gotThese blanks do ot have copper dots, this was NEVER discussedThe spots on the headstall are and were always silver spotsAs far as the painting( NEVER HAPPENED) As far as the plastic crystals, I NEVER use plastic ONLY Swarovski crystals are used on ALL of my "bling" tackThis set is CUSTOM! I order these sets custom as they are ordered by my customers, the conchos ar also custom as per the customers requestAs far as sizing, there was never any request for special sizing and this was made for a standard horse which I have NEVER had a complaint about anything to do with this set from any of the other dozens of customers that have ordered itI am done talking about this order, the tugs just came in and I am waiting on back ordered copper conchos as soon as they show up I will send them out to this customrerAgain, I talke responsibility for this order not getting to the customer in a timely fashion HOWEVER, I state clearly on all the pages of my website that I have a NO RETURN POLICY on all custom items, which is the way for most custom orders from companiesI am always willing to work with my customers but I cannot refund monies on items I have already spent that money and my time on

This set is the exact set you orderedMade just like you ordered,granted, it did take much longer to get it to you then expectedAs for the size of the breast collar, I have NEVER had anyone complain about the sizeThis is the very size I send out on all of my breast collars and have ordered
extenders for you and will be shipping them out as soon as they come inIf your horse is larger, you should have asked for a larger size then standardYour saddle conchos will also ship with your extendersThank you

I have been in contact with this buyer right along the process of making this custom set for herEverything is correct with the exception of timingI did tell her weeks, and I did tell her that I was sick for weeks and the set was delayed for weeksIt has been weeks not the time she is
saying, from March 14th to May 26th is weeks which is exactly what I told her I would doI have the order coming tomorrow and will ship shortly thereafterI even printed a shipping label for that day to show even more good faith***, please check your calendar, you are making a mistake on your timing

I am rejecting this response because: it's another excuse, this has been going on for plus months!

Tell us why hereHello, I have received an email from this buyer and have responded in a timely mannerThis is a custom item, as are all of my items and it states so on my website on every pageI just re emailed

Consumer states that the matter has been resolvedThe pending items were shipped out and received shortly after the complaint was filed

I am rejecting this response because:*** *** *** told me item would ship within the weeks after April 26, 2016. I emailed her again May 9, as to when my item would shipShe answered me May 10, and said item would ship that week. I emailed her again May 21, and asked when my item would ship, she answered and stated would ship no later than Wednesday May 26, 2016. Today is May 31, and I have not received any conformation or information regarding my item being shipped. She is not being honest.*** ***

I ordered a set of spur straps on 4/19/2018 for my wife. I paid for them on this date as well. I have sent numerous emails to Rockin Y. I had 1 response that it was in the works. The next response was that she was dealing with wildfires in her area. I was courteous and patient. Now I can get no response. I have sent emails, Facebook messages, and correspondence through her website. No reply. I am done with her and want my money back. I will write reviews everywhere I can to warn people not to do business with Rockin Y. I gave 1 star but she doesn’t even deserve that! Thief is what I call her in my book.

The first picture is what my tack set was to be similar to except mine was to have antique conchos and copper dots and the crystals were to be light and dark purple. First off...the leather quality is cheap. You can see that it is stamped which means she bought it and did not cut and make the leather herself which is what custom means. The headstall is not tooled and the breastcollar is tooled. The stitching is horrible. She painted over the antique buckles with some ugly color paint. The headstall is missing the buckle ends. The dots are silver. The "crystals" are plastic! The breastcollar does not have any of the conchos on it and the one that it does have is too small. It has silver and gold hardware which is a no no. She never has sent the 6 matching saddle conchos. I have never spoken to her because she never returned any of my calls. If you need anything else from me please let me know. Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
However, I won't be completely reassured until...

I have the product in my hands, but it looks like it's going to be alright now. Hopefully.

I am rejecting this response because:My last correspondence with [redacted] stated I would be receiving the order by Christmas.  I emailed before Christmas asking if should be...

expecting the order, but she did not respond and I continue to wait for my product. When she does respond to my emails, she always states that it is "in the works," or being "shipped next week."  My order and payment was processed on June 10, 2015 and it is now December 31, 2015.  In one email, she even stated this is her easiest bridle to make, but the leather keeps getting missed on her orders...FOR OVER 6 MONTHS?!  Her custom tack came highly recommended to me, but I have been less than impressed by her lack of regard for the customer.  I can not say anything about the quality of tack, as I have not yet received it.  I attached the most recent email conversation from December, copied and pasted from my email, I had with [redacted].

Hi [redacted], I am working on this headstall for you. The company that made this for me has quit selling wholesale and I am now having my company make it special order. It will be shipped soon. Very sorry for the delay.

I have emailed the buyer as I cannot find her payment. I have her order ready to ship.