Sent: Wednesday, July 27, 2016 5:27 PMSubject: ID [redacted] Complaint Response This letter is in response to the complaint submitted by Ms. [redacted] on 6/17/2016. Desired Settlement: To complete repairs on bathtub faucet. Corrective Action: The bath tub faucet was repaired on...
6/18/16 by after hours on call maintenance. The gate valve behind the wall continued to get stuck and a permanent repair was made by a contractor on 7/23/16. Customer’s Statement of Problem and Response notated in blue. 1.) Several complaints of roof leaks for almost a year. Response: The Property Manager had been in communication with Ms. [redacted] via email regarding the replacement of the entire roof of the 32 unit building. It had been explained that it was not a simple repair and that due to the fact that the entire roof needed to be replaced it was not something the Property Manager could approve on site and that certain policies and procedures had to be followed in order to complete the bidding and approval process. Ultimatley, the work would need to be approved by the appropriate person at Corporate. Furthermore, it was explained to Ms. [redacted], once the work had been approved that due to the rainy weather pattern, contractors could not open up the roof of the building any day there was more than a 30% chance of rain. Houston experienced month’s of a rainy weather pattern. The roof is in progress and is once again delayed due to the daily rain chances being above 30%. The supplies are visibly seen from the street to show that the work is in progress. ( An inspection was done of Ms. [redacted]’ unit and it should be noted that there are no holes in the ceiling, only water stains.) 2.) Carpet Not being cleaned since renewing lease. Response: Management has no record in file of the appropriate waiver form being completed by the resident so Management could schedule with contractor. However, at this point in the lease contract it is too late to clean the carpet as Ms. [redacted] is moving out on 7/31. Summer K[redacted], CAM, HCCP Senior Property Manager Renovation/Rehab Coordinator Gentry House Apartment Homes
The patio boards were replaced in #[redacted] on May 19th and the carpet has been inspected. The carpet at the patio door to the right is frayed. The carpet company has been contacted and scheduled to stretch, repair and clean the carpet. The resident does have an authorized dog. The fraying at...
the doorway would be more consistent with a pet, because there is no sign of water intrusion at the doorway.We have contacted the resident(s) to let them know that the repairs will be made Friday, May 26th.
Sent: Thursday, May 18, 2017 4:22 PM Subject: Response to complaint [redacted] Revdex.com, [...] The complainant was [redacted] she applied with [redacted] on 3.13.17. Her credit was processed one time by...
management in order to approve her for residency at our community. She completed a [redacted] authorizing us to process her credit for approval to rent an apartment. The application was processed by a staff member. I reviewed the information provided to us by onesite software (our data base for applicants and residents) and it shows the credit was processed one time. We use Real Page/Leasing Desk. If she has an issue with her credit report that is showing processed two times this is not what we reflect in our system. It could be a processing error on the credit reporting agency. Unfortunately, I can do not have access to remove, change or place a disclaimer on her credit. However, she can contact the reporting agency to place the disclaimer on her credit report and or ask for them to review the information to make the determination that it was a processing error. This can only be disputed by her and once it is disputed it can be removed. [...] Claudia H[redacted] Senior Property Manager Meyergrove / Meyer Oaks Apartments 4605 North Braeswood Blvd Houston, TX. 77096 ( office:713.666.6262 (fax: 713.666.6475
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
Sent: Wednesday, July 27, 2016 5:27 PMSubject: ID [redacted] Complaint Response This letter is in response to the complaint submitted by Ms. [redacted] on 6/17/2016. Desired Settlement: To complete repairs on bathtub faucet. Corrective Action: The bath tub faucet was repaired on...
6/18/16 by after hours on call maintenance. The gate valve behind the wall continued to get stuck and a permanent repair was made by a contractor on 7/23/16. Customer’s Statement of Problem and Response notated in blue. 1.) Several complaints of roof leaks for almost a year. Response: The Property Manager had been in communication with Ms. [redacted] via email regarding the replacement of the entire roof of the 32 unit building. It had been explained that it was not a simple repair and that due to the fact that the entire roof needed to be replaced it was not something the Property Manager could approve on site and that certain policies and procedures had to be followed in order to complete the bidding and approval process. Ultimatley, the work would need to be approved by the appropriate person at Corporate. Furthermore, it was explained to Ms. [redacted], once the work had been approved that due to the rainy weather pattern, contractors could not open up the roof of the building any day there was more than a 30% chance of rain. Houston experienced month’s of a rainy weather pattern. The roof is in progress and is once again delayed due to the daily rain chances being above 30%. The supplies are visibly seen from the street to show that the work is in progress. ( An inspection was done of Ms. [redacted]’ unit and it should be noted that there are no holes in the ceiling, only water stains.) 2.) Carpet Not being cleaned since renewing lease. Response: Management has no record in file of the appropriate waiver form being completed by the resident so Management could schedule with contractor. However, at this point in the lease contract it is too late to clean the carpet as Ms. [redacted] is moving out on 7/31. Summer K[redacted], CAM, HCCP Senior Property Manager Renovation/Rehab Coordinator Gentry House Apartment Homes
The patio boards were replaced in #[redacted] on May 19th and the carpet has been inspected. The carpet at the patio door to the right is frayed. The carpet company has been contacted and scheduled to stretch, repair and clean the carpet. The resident does have an authorized dog. The fraying at...
the doorway would be more consistent with a pet, because there is no sign of water intrusion at the doorway.We have contacted the resident(s) to let them know that the repairs will be made Friday, May 26th.
Sent: Thursday, May 18, 2017 4:22 PM Subject: Response to complaint [redacted] Revdex.com, [...] The complainant was [redacted] she applied with [redacted] on 3.13.17. Her credit was processed one time by...
management in order to approve her for residency at our community. She completed a [redacted] authorizing us to process her credit for approval to rent an apartment. The application was processed by a staff member. I reviewed the information provided to us by onesite software (our data base for applicants and residents) and it shows the credit was processed one time. We use Real Page/Leasing Desk. If she has an issue with her credit report that is showing processed two times this is not what we reflect in our system. It could be a processing error on the credit reporting agency. Unfortunately, I can do not have access to remove, change or place a disclaimer on her credit. However, she can contact the reporting agency to place the disclaimer on her credit report and or ask for them to review the information to make the determination that it was a processing error. This can only be disputed by her and once it is disputed it can be removed. [...] Claudia H[redacted] Senior Property Manager Meyergrove / Meyer Oaks Apartments 4605 North Braeswood Blvd Houston, TX. 77096 ( office:713.666.6262 (fax: 713.666.6475
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,