Rocky Mountain Mobile Truck Service LLC

Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me Regards, [redacted]

To whom it may concern:In reference to the Peterbilt [redacted] with 1,307,miles on it this unit had multiple issues with this air system not building air pressure due to leaks through out the air systemDue to the age of vehicle & over million miles on the unit the only option on a vehicles of this vintage is to make one repair at a time Unfortunately the vehicle had multiple air leaks on the unit two being on the brake chambers at the drive axle and one at the foot valveIn order to get air to the brake chambers you can not have a leaking foot valve with he foot valve leaking the system is not able to build air pressure there fore we would not be able to identify any other leaks until the foot valve was repairedWhen the foot valve is operated it dispenses air to the brake system, upon successfully repairing the air leak at the foot valve we then were able to build air pressure in the trucks primary and secondary systemWe then identified a blockage in the main air line we then cleaned the blockage and then retested finding leaking brake chambersWe then got approval to replace the brake chambers When the chambers were fixed/replaced the system ran and worked properlyThe air system on a truck is federally mandated and the truck was placed out of service by the department of transportationWe strive to provide the best service available at the lowest possible costIt is unfortunate that MrDurham is not satisfied with the price or customer service he says he receivedWe would be happy to discuss this situation with him and welcome him to please reach out to us.Sincerely Joe B [redacted]

We have been in contact with Mr [redacted] , issued a refund, and have come to an amicable resolution

When accepting road calls, or SOP is to pre authorize the card being used, starting at $600, to ensure payment before our tech is dispatchedThe customer ( [redacted] ) agreed to the pre auth andwas advised of rates$an hour port to port, $call out, and $a mileThe customer had ample opportunity to decline our services once our rates and process were explained to themOur tech spent more than the hours billed between being on site and drive time The charges of $were valid, justified and explained to the customerWhen the customer refused to authorize the valid charges, we made an adjustment of $to bring the bill down to $as a courtesy to the customer.These charges are valid, the customer was informed of our rates before we dispatched we’ve already extended the customer a $discount

This truck was in derate when it entered our shopWe inspected, diagnosed and hooked the truck up to our diagnostic machine (this is the $charge for computer diagnostics) and found multiple issues with the truck (this is detailed in the attached invoice and inspection)We were able to get the truck running by clearing the codes and plugging in sensorsThere were a lot of other issues with the truck, but the customer declined any further serviceAll these charges are valid and the work was performed as described

I previously spoke with Mr [redacted] about his issues with our service writer and gave him a credit in consideration of his bad experienceMy techs spent hours disassembling and diagnosing the issueWe give Mr [redacted] an estimate to repair the truck, but he declined and decided to take it down the streetI refunded him all the labor we charged him for and only asked for him to pay for the towAs for the parts he claims were broken by us, these were parts that were causing the issue the truck came in for, therefore we will not be issuing any further credits on this ticket

With the refund, we did not charge Mr [redacted] anything besides the tow chargeWe would have happily repaired the vehicle for the price of our original quote, which is around the same price Mr [redacted] ended up paying at the dealershipIn regards to the claims we broke parts, I have not seen any supporting documents or pictures and from our perspective it seems to be the same parts we identified that needed to be replacedWe already refunded him the entire amount for our techs labor in good faith because of his experience with our Service Writer, not because of the quality of the work performedIt was Mr***'s choice to take the vehicle to another facility and we can not be responsible for any repairs we did not perform

Complaint: ***
I am rejecting this response because: Their justification is that 1) we agreed to the pre auth and were advised of rates, 2) we had ample time to decline the servicesNeither of these statements are true and are the crux of our dispute Money was taken from us without our permission and in a very underhanded wayAs stated in our original complaint there was NO prior communication as to rates or pre authorization in the amount of $ We would have declined the services if we knew ahead of time that a pre auth starts at $600.00.We, too, are a mobile truck repair business and know the true cost of this businessWe are not asking a complete refund, although we should as the problem we called them out for was not resolved, but only $The amount we were over charged
Regards,
*** ***

I want to be refunded at least 50% of my money

This unit went through our diagnostic process and the customer was updated as repairs progressedThe parts replaced in the unit were bad and needed to be replacedAll the charges on the bill are valid and were performed on this unitWe stand behind our work, unfortunately, with the the
unit in the shop we can not determine if the issue the truck is currently experiencing is due to our work, or due to other problems within the unitIf you would like to bring the truck back to the shop, we'll be more than happy to inspect the unit and repair any issues under warrant related our workThank you

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]

To whom it may concern:In reference to the 2001 Peterbilt [redacted] with 1,307,147 miles on it this unit had multiple issues with this air system not building air pressure due to leaks through out the air system. Due to the age of vehicle...

& over 1.3 million miles on the unit the only option on a vehicles of this vintage is to make one repair at a time . Unfortunately the vehicle had multiple air leaks on the unit two being on the brake chambers at the drive axle and one at the foot valve. In order to get air to the brake chambers you can not have a leaking foot valve with he foot valve leaking the system is not able to build air pressure there fore we would not be able to identify any other leaks until the foot valve was repaired. When the foot valve is operated it dispenses air to the brake system, upon successfully repairing the air leak at the foot valve we then were able to build air pressure in the trucks primary and secondary system. We then identified a blockage in the main air line we then cleaned the blockage and then retested finding leaking brake chambers. We then got approval to replace the brake chambers.  When the chambers were fixed/replaced the system ran and worked properly. The air system on a truck is federally mandated and the truck was placed out of service by the department of transportation. We strive to provide the best service available at the lowest possible cost. It is unfortunate that  Mr. Durham is not satisfied with the price or customer service he says he received. We would be happy to discuss this situation with him and welcome him to please reach out to us.Sincerely Joe B[redacted]

This truck was in derate when it entered our shop. We inspected, diagnosed and hooked the truck up to our diagnostic machine (this is the $99 charge for computer diagnostics) and found multiple issues with the truck (this is detailed in the attached...

invoice and inspection). We were able to get the truck running by clearing the codes and plugging in sensors. There were a lot of other issues with the truck, but the customer declined any further service. All these charges are valid and the work was performed as described.

When accepting road calls, or SOP is to pre authorize the card being used, starting at $600, to ensure payment before our tech is dispatched. The customer ([redacted]) agreed to the pre auth andwas advised of normal rates. $115 an hour port to port, $75 call out, and $1.50 a mile. The...

customer had ample opportunity to decline our services once our rates and process were explained to them. Our tech spent more than the 3.5 hours billed between being on site and drive time.  The charges of $786.02 were valid, justified and explained to the customer. When the customer refused to authorize the valid charges, we made an adjustment of $186.02 to bring the bill down to $600 as a courtesy to the customer.These charges are valid, the customer was informed of our rates before we dispatched we’ve already extended the customer a $186 discount.

A refund was reissued last week and we've reached out to Mr. [redacted]. Please contact me at[redacted]1  with any questions.

Complaint: [redacted]
I am rejecting this response because: This place tryed to price gouge me. Along with this they broke parts on my truck and lost or stole parts from my truck. They can either fix what they did wrong or there will be other ways to recoup what damages they did. All I want is for my truck to be in the condition it was when I brought it to them. They have a reputation for doing shady and underhanded things. There reviews speak volumes. Also they have a employee that has no etiquette and quite ofdwnsive. Again either fix what you broke or I'll have no other choice then to seek other means to this horrible issue. This is not limited to civil and or criminal ramifications for loosing/breaking or stealing parts from my truck. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]

With the refund, we did not charge Mr. [redacted] anything besides the tow charge. We would have happily repaired the vehicle for the price of our original quote, which is around the same price Mr. [redacted] ended up paying at the dealership. In regards to the claims we broke parts, I have not seen any supporting documents or pictures and from our perspective it seems to be the same parts we identified that needed to be replaced. We already refunded him the entire amount for our techs labor in good faith because of his experience with our Service Writer, not because of the quality of the work performed. It was Mr. [redacted]'s choice to take the vehicle to another facility and we can not be responsible for any repairs we did not perform.

Complaint: [redacted]
I am rejecting this response because: They are lying, and stating they got the truck running as if it wasn't running when I drove it to them. I had the work done on the truck already for less than half of what they were trying to rob me for, and I still would like to be reimbursed at least half of what I paid them to do exactly nothing, not to mention that machine I was charged $99. For them to use, I was already paying them $120. Plus an hour, so they even admitted to double charging me... This place is a scam, and I would NEVER take another vehicle to them crooks...
Regards,
[redacted]