Rocky Mountain Sewer-Jet, Inc.

Initial Business Response /* (1000, 8, 2015/06/24) */
RMSJ manager contacted customer and apologized for any confusion and refunded the $trip/fuel charge requested therefore resolving the issue
Complaint Response Date bumped because: Holiday
Initial Consumer Rebuttal /* (2000, 10,
2015/07/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company has refunded the charge I asked for

‘We are sorry that you are unhappy with your experience at RMSJWe take great pride in having satisfied customers and being an honest and reputable companyIndeed, we are one of the few (if not only) companies in this industry that publishes our prices onlineThis allows our customers a
transparency not ordinarily found in this industryWhen reviewing the situation that happened with Ms*** regarding the property at *** ** *** **, there are some inconsistencies that ariseRMSJ was hired by Ms***’s realtor to perform a camera / clean at the property in questionUnbeknownst to both RMSJ and Ms***’s realtor, another company had been hired by Ms*** (or her husband) to do the work, but was unable to begin due to poor accessOur service tech arrived on scene, and was able to start the camera / clean processThe objection by Ms*** appears to be the $price for the camera / clean package offered by RMSJ for our real estate transactionsWe had explained to the realtor and Ms***, and it is also stated on our website, that for real estate transactions the camera / clean package is recommendedRMSJ cannot warrantee a line that we have not scoped because we cannot verify that the line is completely clean if we cannot put our camera down there to inspectFrom both a cost and informational perspective, it is in the customer’s best interest to have the camera / clean package done by one companyRMSJ does not depend on other company’s scope videos on work RMSJ performs on a customer’s sewer lineIndeed, it would make for additional costs each and every time RMSJ would have to return to re-clean a line, and then wait for another company to verify that via their camera scopeThat is indeed what happened in this case, as Ms*** was presented with a bill for the clean only by RMSJWe were then instructed to return the next day to complete the camera / clean process by Ms***’s realtor at the $charge for that service, which RMSJ didWe at RMSJ feel that our policy regarding the camera / clean package was clearly stated to both Ms***, and her realtorWe at RMSJ understand that the process of buying and selling a house can be extremely stressful, which is why we created the camera / clean package for our real estate transactions.”