Rodale, Incorporated

November 25, 2015Dear [redacted] ***:In response to your email of November 24, regarding [redacted] , our records show an order for the book [redacted] was received on September 21, via the InternetThe IP address for the order is [redacted] and the email address used is [redacted] @***.com.The bill for [redacted] has been cancelledThere is no money owed on the account[redacted] s name and address have been removed from our book division promotional listsA few more offers may be received because of items that have already been mailed or processed for mailingHis name, address and email address have also been added to our suppression file which will restrict it from being used for any postal mailings, email offers or sent to any other companyPlease allow up to days for all email suppression requests and to weeks for all other suppression requests to be fully implemented.Please feel free to contact me if you need further assistance.Sincerely,Maggie SCustomer Service Manager

September 25, Dear [redacted] ***: In response to your email of September 17, 2014, regarding consumer Susan Drake, our records show an order for the book Easy Weekend Detox, was received on June 25, 2014, via the InternetA copy of the order page and confirmation email is enclosed.The IP Address for the order is [redacted] and the email address used is [redacted] .Unfortunately, once an order is placed it can’t be cancelledI apologize for the inconvenienceI also apologize for the postponed deliveryEnclosed with this letter is a Rodale Merchandise Return Label [redacted] can use the label to return the book[redacted] ***’s account is at a zero balanceIf she receives another bill, please disregard itThe account update may take up to a week to process [redacted] ***s’s name and address have been removed from our Book Division promotional listA few more offers may be received because of items that have already been mailed or processed for mailingHer name and address have also been added to our suppression file which will restrict it from being used for any postal mailings, email offers, telephone offers, or sent to any other companyPlease feel free to contact me if you need further assistanceSincerely,Maggie S Customer Service Manager

October 9, 2014Dear [redacted] ***:In response to your letter of September 29, regarding [redacted] , our records show a Bicycling magazine voucher for three free issues was sent to [redacted] on behalf of [redacted] He had the option of ordering a subscription, but because the voucher was not returned no order was entered.There is no money due on his account [redacted] ’s name and address have been removed from our Bicycling magazine promotional listA few more offers may be received because of items that have already been mailed or processed for mailingHis name, address and telephone number have also been added to our suppression file which will restrict it from being used for any postal mailings, email offers, telephone offers or sent to any other company,Please feel free to contact me if you need further assistance.Sincerely,Maggie S Customer Service Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:From: [redacted] Date: Wed, Jan 14, at 9:PMSubject: Fwd: Tech Products to Help Your RunningTo: [redacted] Good eveningPlease refer to Complaint ID [redacted] The problem is still ongoingThank you Regards, [redacted] ***

In response to your email of January 5th, regarding [redacted] ***, our records show his email address, [redacted] , subscribed to six newsletters on November 23, Signing up for the newsletters also opted him into commerce emailsOur records show he set permissions to unsubscribe commerce emails, as well as three of the newsletters.The email subscription request from [redacted] came from IP address [redacted] .According to our records, there is no opt out email request from Mr***I apologize that Customer Service was unable to meet your needs in your attempt to communicate with them.Mr***’s name and address have been removed from our email listA few more offers or newsletters may be received because of items that have already been mailed or processed for mailingHis name, address, and email have also been added to our suppression file which will restrict it from being used for any postal mailings, email offers, telephone offers or sent to any other company.Please feel free to contact me if you need further assistanceSincerely, Maggie S [redacted] Customer Service Manager

May 12, Dear [redacted] ***:In response to your email of May , regarding consumer [redacted] , our records do not show a payment being received from ** [redacted] I checked with our IT department and the company that processes our credit card paymentsThe order for PV Flat Belly Cookbook was a billed order with a 21-day free previewHer [redacted] card was not charged for this bookIf ** [redacted] believes a payment was made for the book, she should submit proof of that payment.When I stated that ** [redacted] s account was credited 47.54, I was referring to her Rodale book account and not her [redacted] accountA credit was done so she would not continue to be billed for the bookHer account is at a zerobalance.Please feel free to contact me if you need further assistance.Sincerely,?

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will note that I am still not satisfied with Rodale Inc's continual failure to acknowledge my efforts in good faith to resolve this situation over the past few months (failing to do so even in their response to the Revdex.com) and I regret that I had to file a complaint in order to get any response and resolution from the company That being said, I do appreciate the Revdex.com's quick attention to my complaint and I am glad to be able to put this problem to rest.Thank you, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

June 9, Dear [redacted] ***:In response to your email of June 3, regarding consumer [redacted] ***, our records show an order for the book PV Ultimate Guide to Womens Health and Wellness was received on December 17, via a telemarketing offer.A return was done for this book and there is no money owed on the accountThis will not have any impact on ***s creditI am sorry that her experience with customer service was unsatisfactory.***s name and address have been removed from our Book Division promotional listA few more offers may be received because of ite [redacted] that have already been mailed or processed for mailingHer name, address, email, and phone number have also been added to our suppression file which will restrict it from being used for any postal mailings, email offers, telephone offers, or sent to any other companyPlease allow up to days for all email suppression requests and to weeks for all other suppression requests to be fully implemented.Please feel free to contact me if you need further assistance

June 12, Dear [redacted] ***:In response to your email of June 9, regarding consumer [redacted] ***, our records show orders for the books Power Food Nutrition Plan and Amish Cooks Family Favorite Recipes were received on March 11, and December 17, respectively, via telemarketing offers.As a customer courtesy, the bills for these books have been cancelled and there is no money owed on the accountI am sorry ** [redacted] feels she has been taken advantage of because of her age***s name and address have been removed from our Book Division promotional listA few more offers may be received because of items that have already been mailed or processed for mailingHer name, address and phone number have also been added to our suppression file which will restrict it from being used for any postal mailings, telephone offers, or sent to any other companyPlease allow to weeks for these requests to be fully implementedPlease feel free to contact me if you need further assistanceSincerely,

July 8, Dear ***:In response to your notification of July 01, regarding [redacted] ***, our records show an order was placed for earrings on April 28, The order was shipped on May 02, According to the tracking report, the longest delay occurred after the package was received by USPS in [redacted] , AKThe package was delivered on May 28, 2014.On May 28, 2014, [redacted] contacted our customer service stating she wanted to return the earrings because the delivery took too longThe anticipated return time was similar to the delivery time.On June 20, ** [redacted] contacted our customer service inquiring about her return Our representative advised her that it had not been received in the system yet and asked for the tracking numberShe was not able to provide that informationThe representative explained that a refund could not be processed until the merchandise was received.On June 23, 8:00pm EDT, ** [redacted] called again and was advised the sameAt this time the issue was escalated to a supervisor for reviewDue to our business hours, the supervisor was not able to review the issue until the following business day.On June 25, our home office was advised of the situationI was personally researching the issue with both customer service and our distribution center.On June 27, 2014, 7:30pm EDT [redacted] called again inquiring about the refundAt this time, the earrings had still not been received, however based on the time lapse; our office approved a good-faith refundA credit of $was issued the same day at 8:00pm.On June 27, 2014, 7:52pm EDT, [redacted] filed this complaint with your office.The earrings were received in our distribution center today, July 8, 2014.Please feel free to contact me if you need further assistance.Sincerely,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

In response to your email of August 14, regarding [redacted] , our records show an order for the book [redacted] was received on July 27, via the InternetThe bill for [redacted] has been cancelledIf Ms [redacted] receives another notice in the mail or a phone call in the next 1-weeks, please have her disregard itThere is no money owed on the accountOur records show the book was shipped on July 27, 2011.Ms [redacted] ’s name and address have been removed from our book division promotional listsA few more offers may be received because of items that have already been mailed or processed for mailingHer name, address and email address have also been added to our suppression file which will restrict it from being used for any postal mailings, email offers or sent to any other companyPlease feel free to contact me if you need further assistanceSincerely, Maggie S [redacted] Customer Service Manager

In response to your email of January 7, regarding [redacted] , our records show an order for the DVD Men's Health 60-Day Transformation was received on June 30, via the InternetA copy of the order page and confirmation email is enclosedThe IP Address for the order is [redacted] and the email address used is [redacted] .As a customer courtesy the bill for Men's Health 60-Day Transformation has been cancelledThere is no money owed on the accountHe may keep the DVDThis order will have no impact on Mr [redacted] ’s creditI am sorry that he was not happy with our customer serviceWe checked our emails and recorded phone calls and only found the email that was sent on January 7, Mr [redacted] ’s name and address have been removed from our book division promotional listsA few more offers may be received because of items that have already been mailed or processed for mailingHis name, address and email address have also been added to our suppression file which will restrict it from being used for any postal mailings, email offers or sent to any other companyPlease feel free to contact me if you need further assistanceSincerely, Maggie S [redacted] Customer Service Manager

August 6, Dear [redacted] ***:In response to your email of July 29, 2014, our records show a [redacted] magazine subscription order under the name [redacted] was received on January 24, via a mailed in order cardA copy of the order card is included.We do not show any payment received for this orderThe subscription has been canceled and there is no money owed on the account[redacted] ***’s name and address have been removed from our [redacted] promotional listA few more offers may be received because of items that have already been mailed or processed for mailingHer name and address have also been added to our suppression file which will restrict it from being used for any postal mailings, email offers, telephone offers or sent to any other company.Please feel free to contact me if you need further assistance.Sincerely,Maggie S [redacted] Customer Service Manager

October 14, 2015Dear [redacted] ***: In response to your email of October 7, regarding [redacted] , our records show a [redacted] magazine subscription order was entered on July 16, 2015, set to expire with the June issueThis order came through [redacted] , the agent through whom the order was placed.We have cancelled the [redacted] subscriptionThe December issue will be the last he receivesAny billing inquires need to be addressed through [redacted] [redacted] can contact them at: [redacted] Stamford, CT [redacted] Telephone: ###-###-#### [redacted] 's name and address have been removed from our [redacted] promotional listA few more offers may be received because of items that have already been mailed or processed for mailingHis name, address, email, and phone number have also been added to our suppression file which will restrict it from being used for any postal mailings, email offers, telephone offers, or sent to any other companyPlease allow up to days for all email suppression requests and to weeks for all other suppression requests to be fully implementedPlease feel free to contact me if you need further assistanceSincerely, Maggie SCustomer Service Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is mostly satisfactory to me I did not email Rodale from my email account or I would have a copy in my Sent file I used their customer service form link on their website so I am quite surprised they do not have a copy of itI understand I will be receiving a check to my current address for some of the subscription price I already paid However, the refund to the credit card I used previously to subscribe to Organic Gardening might have been issued through a credit union I no longer belong to, having moved from Washington state to Arizona state last year and so closing my Washington account I had been subscribing to Organic Gardening for so many years that I do not remember which card I used to initially sign up If I used my Arizona credit union [redacted] for that charge, then I will receive the credit Thank you for your prompt assistance on this matter Regards, [redacted]

This is a delivery and customer service issueI subcribed to runners world in Dec I never got the magazine! Then I cancelled it and demanded my money back, I contacted Revdex.com and they got it started and extended the issue until Jul well I never got the magazine or got March issue in April NOT MARCH ALWAYS lateNEVER ON TIME!! It is suupoe to be here By the of the monthBut was told By Abbey it is suppose to be the 3rs of the monthBEFORE the storesWell Today I called on Jan at am Pacific time and waited minutes to talk to Reba who was very rude and said she would have tocheck with supervisor to see if I could get check, since the credit card I used has been closed at My choosingThen said Supervisor said would put request and take 4- weeks to see what happens NOT acceptableI NEVER received MY free gift back in Dec for SubscribingI am tired of their LIES and saying it will be bethere or them acting like I am lying when I call them EVERY MONTH saying I did NOT get the magazine Desired Outcome: I would Like my check ASAP, and an apology for their BAD customer service from Paula, Reba and AbbeyI would also LIKE NO advertising form them about all their So called special gifts and promaotionsOr if No moneyMy subscription extended months and Guaranteed dilveryI am tired of it NOT coming like they said and their Rude customer serviceTrans

In response to your email of March 20, regarding consumer [redacted] , our records show an order for The [redacted] and The [redacted] Journal was received on March 13, via the InternetThe IP address is [redacted] and the email address used is [redacted] A copy of the order page, the offer to upgrade to free shipping presented after the order was placed and the order confirmation email are included.A prepaid label was sent to return the books at our expense Ms [redacted] ’s name and address have been removed from our book division promotional listsA few more offers may be received because of items that have already been mailed or processed for mailingHer name, address and email address have also been added to our suppression file which will restrict it from being used for any postal mailings, email offers or sent to any other companyPlease feel free to contact me if you need further assistanceSincerely, Maggie S [redacted] Customer Service Manager ###-###-####

March 6, Dear ** [redacted] : In response to your email of February 27, 2014, regarding consumer [redacted] , our records show a [redacted] magazine subscription order was received on September 13, 2013, via a mailed in order cardOur records show her subscription was suspended that same dayMy apologies that [redacted] ’s needs were not met in her attempts to contact Rodale customer service [redacted] ’s order was cancelled on February 26, Her account is at a zero balance due Please feel free to contact me if you need farther assistance Sincerely,