Revdex.com7007 Jefferson Street NESte A Albuquerque, New Mexico 87109 April 21, 2016 ID [redacted] Dear Sirs: We are in receipt of your letter dated Tuesday, April 19, 2016 regarding a complaint. This is the first contact, either by mail or e-mail to our office. Upon receiving this notice...
we called the complainant to inquire further about the issue. We shared with the individual that until the Revdex.coms letter we were unaware of the need. The contact person at Rollie Mortuary, who had spoken with this family member, did not follow through with the verbal commitment which he made. He also never let any other staffer or the ownership know of the request and of course he is no longer associated with Rollie Mortuary or Sunset Memorial Park of Gallup. The necessary arrangements have been made for the second inscription which will be completed the week of April 25th. An interesting side note is that the complaint form and letter have the wrong death date listed; this error would have literally been cut into stone incorrectly. Sincerely, Kenneth *. G[redacted] Director - Owner
Revdex.com7007 Jefferson Street NESte A Albuquerque, New Mexico 87109 April 21, 2016 ID [redacted] Dear Sirs: We are in receipt of your letter dated Tuesday, April 19, 2016 regarding a complaint. This is the first contact, either by mail or e-mail to our office. Upon receiving this notice...
we called the complainant to inquire further about the issue. We shared with the individual that until the Revdex.coms letter we were unaware of the need. The contact person at Rollie Mortuary, who had spoken with this family member, did not follow through with the verbal commitment which he made. He also never let any other staffer or the ownership know of the request and of course he is no longer associated with Rollie Mortuary or Sunset Memorial Park of Gallup. The necessary arrangements have been made for the second inscription which will be completed the week of April 25th. An interesting side note is that the complaint form and letter have the wrong death date listed; this error would have literally been cut into stone incorrectly. Sincerely, Kenneth *. G[redacted] Director - Owner