Ron Marhofer Hyundai of Green

In July I was contacted by the dealership to come in and take advantage of an early lease termination offer, I did and it became the third vehicle I had leased from Marhoffer GreenI was pleased with the transaction, my salesman was pleased, his manager was pleased In August I received a letter from [redacted] saying I owed the $for outstanding fees! No one had said anything about outstanding feesMy car was in fine shape and had there been damages I would think they would be brought up, and pointed out, so that I would be made aware of any potential additional chargesThis was never done, so I thought the letter was in error I called the dealership and asked for the Lease Department Manager, and after being handed off to several people, was connected to a young woman, who may or not have been the Manager I wantedI told her about the letter and she said it would be taken care of with [redacted] since I remained a customer who was now on his

I was well satisified with my salesman mark o*** on how he helped me with the purchase of my carAlso with help of the service departmentI have purchased two other cars in the past and in the future I willcheck with them on a new investment

Tell us why hereMr*** was contacted on January 3, to resolve his concern. Mr*** was billed by *** *** *** for scratches to his lease vehicle that was previously returned. I explained the Hyundai does an inspection of lease vehicle when they are
returned and the lessee is responsible for the cost of repair. He indicated that he was not aware of that condition in his lease. I apologized that the matter was not resolved sooner and told him that as a “Goodwill” gesture we would pay the $owed to Hyundai. He was stated that he was satisfied with the resolution

The subscription service for BlueLink was not presented accurately
When I first bought the car I was told that the model I chose had remove start through BlueLink It did not I had to swap out the vehicle for a different one and pay more than what I was initially told I did it to be done with the process It took months to get the financing corrected and was an enormous cause of stress On the 2nd vehicle I was given a free month trial for Bluelink and paid $for the rest of the year I was told that this would be a $per year renewal Now it is time to renew and the price has jumped to $and I am being told that I must subscribe to services that I don't need in order to get the service that I do need I am perfectly willing to pay the $that I was told about but paying double that is simply a scam

I would like every western pa consumer to know of the business practices of this dealershipWhile negotiating a deal over the internet and email, I was advised by my salesman when I asked how my trade in would be handledThe salesman advised that I look on kelly blue book and they would honor thatHe also advised that if I had competitors printed evaluations they would also be honored So I put in an application
told I was approved and set out for this dealership in OhioWhen I arrived I was informed that competitor quotes would not be honored and the kelly blue book I pulled differed from their quote, because I rated my car as excellent and they rated it as goodI was warned before I visited by local dealers that this type of practice was the norm for this dealershipSo my advice is that if you live out of state from this dealership, dont waste your two hour one way drive time on a salesman's promisesI am quite sure that a lot of other people go through with whatever deal they give you after you have made the trip simply because they do not want to waste trip that they have just made

Initial Business Response /* (1000, 5, 2016/07/07) */
MrT*** purchased a Hyundai Veloster with a manual transmission on or about July 1, After delivery it was determined that the Blue Link remote start option was not available with the manual transmissionWe promptly rescinded the
purchase transactionAt that time MrT*** decided to purchase a Hyundai Veloster with an automatic transmission which had the Blue Link remote start option availableThe Veloster came with a trial subscriptionAfter the trial period, the Blue Link service subscription must be purchased directly from HyundaiThe remote start option cost $per year and is only available if you purchase the Connected Care package which cost $per year, after the trial subscriptionObviously there was a misunderstanding regarding the necessity to purchase the Connected Care packageIn an effort to resolve the matter we offer to pay the first year cost of $Attached is the current price list for the Blue Link services available
Initial Consumer Rebuttal /* (2000, 7, 2016/07/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept that this is a good faith offer to rectify a misrepresentationI do not believe it was intentional but was misrepresented all the sameI accept these terms and thank the dealer for their willingness to help

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, I must now take this written response and review with my legal advisor regarding acceptance of the offer of $and its affect on any future action against The Hyundai Motor corporation. No decision has been made as yet regarding said action

In July I was contacted by the dealership to come in and take advantage of an early lease termination offer, I did and it became the third vehicle I had leased from Marhoffer GreenI was pleased with the transaction, my salesman was pleased, his manager was pleased
In August I received a letter from *** *** saying I owed the $for outstanding fees!
No one had said anything about outstanding feesMy car was in fine shape and had there been damages I would think they would be brought up, and pointed out, so that I would be made aware of any potential additional chargesThis was never done, so I thought the letter was in error
I called the dealership and asked for the Lease Department Manager, and after being handed off to several people, was connected to a young woman, who may or not have been the Manager I wantedI told her about the letter and she said it would be taken care of with *** *** since I remained a customer who was now on his

From: Date: Sun, Dec 17, at 2:PM Subject: case #*** To: *** I have been contacted by "JOSH" from MarhoferIt was a message left on my answering machine on Saturday the December 16, They are offering a refund of $I believe it is
woefully inadequateI will request that this offer be put into writing and sent to meJames ** ***

Repairs and inspections and recall of Hyundai Tucson caused by underbody corrosion that put my Life in danger by brake failure and extraordinary cost of repairs for both brake lines, exhaust system and power steering rack Contact was made with Hyundai of Green and with Hyundai Consumer Affairs with not resolution

We found out about this customer's concern from online postings and contacted him to resolve the matter prior to receiving the complaint for the Revdex.com. After better explaining the recall to the customer's and giving him the option of returning the vehicle for a total refund he
decided to keep the vehicle. Customer was Satisfied

M** *** brought his Hyundai to our service department on October 18, with a concern of his brake pedal going to the floor. We inspected his vehicle and found that the rear brake lines had ruptured and were leaking brake fluid. We recommended replacement of brake lines to all four wheels and master cylinder as well. While the vehicle was on the lift we performed a courtesy multi-point inspection and discovered there the power steering rack was leaking fluid from the passenger side internal seal and would also need to be replaced. M** *** authorized the repairs and the repairs were completedM** *** picked up the vehicleAfter M** *** picked up his vehicle he contacted us expressing his dissatisfaction with the repair costs, he had encored over the life of the, vehicle related to rust and corrosion. We researched his concern and found that he had also paid for two separated exhaust system repairs due to rust and corrosion. We contacted Hyundai to inquire if there was any “Good Will” assistanceOur request was denied. We then reached out to our Hyundai area parts and service representative for assistance and we were told to have M** *** contact Hyundai consumer affairs for assistance. We relayed that information to M** *** and he contacted Hyundai. After researching his concerns Hyundai consumer affairs also denied to assist with the repair costs. M** *** contacted us again asking for assistance. We then contacted the Hyundai regional warranty manager and explained the issues and the request was again deniedThey stated that corrosion and were not a covered by the manufacturer’s warranty. As a “Goodwill Gesture” we offered to refund of $689.42, 25% of the repair costM** *** refused our offer stating that he did not feel that amount was enough and he would contact his legal advisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Purchased a Hyundai Santa Fe limited todayI test drove two of them and met with a salesmanI told the salesperson that I checked Carfax on the one and I saw a pending recallHe told me it was a generic recall and not an issue with that vehicleWhen I drove the car I saw that it ran fine and when I came back they handed me off to a new salesmanHe rang everything up and printed a copy of the CarfaxI decided to buy the vehicle and the finance guy had me sign all the paperwork and he said he was video taping me during the processHe had me sign the Carfax and all other paperwork
I believe this was a tactic to fraud me as they told me there was nothing related to this vehicle but recorded me accepting itI come home today to check the vin number and saw that my car WAS effected and the recall was issued recently and that there was a safety issue that could result in a crash
Deceptive practices and lying about a recall and why even sell a car that is under a seri

Half truths appear to be the order of business at Ron Marhofer Hyundai of Green for both financing and purchasing new vehicles
1) My daughter was told by the finance manager that she was turned down for an auto loan from our bank of choice, and that her only option was financing through Hyundai with an interest rate in the mid 5% rate Furthermore, the manager stated that the only other bank that would finance my daughter would charge an interest rate in the 6% range I was also advised that I might have to co-sign for her
The real truth was revealed when our bank of choice sent my daughter a letter stating that because there was a credit freeze on her account, they could not grant her an auto loan After unfreezing her credit, my daughter secured a loan at our bank of choice without me having to co-sign for her with an interest rate in the low 3% range
2) After receiving a written quote on a new car, my daughter had difficulty deciding if this was the right car for her When she finally decided to purchase it, I texted the salesperson to ask if the car was still available "Yes it is available!" was the response
However, when my daughter went in to purchase the car, the price was now $higher The salesperson was stunned when I gave him the paper he had given us with the VIN# and the written quoted price out-the-door He admitted that is was his handwriting but did not know why the price was different Then he claimed that the car my daughter wanted had been sold but that this new car was identical My response was then why is the price not the same? I further disliked his comment that it was only $more We walked out without purchasing the car due to Marhofer's half truths and "best pricing philosophy" that only benefits Marhofer
If I have any sway over my daughter's decision, she will not purchase ANY cars from Marhofer I do not trust them and neither should anyone else

Initial Business Response /* (1000, 5, 2015/07/01) */
Ms. [redacted] came to our dealership in July of 2012. She wanted her payment on a new Hyundai Sonata to be around $150.00 and had a limited amount as a down payment. A lease was recommended as the only option to obtain the payment that she was...

able to afford. Her credit score was very low and it was very difficult to obtain credit approval. She was subsequently able to have her father co-sign on the lease and it was subsequently approved.
Ms. [redacted] returned to our dealership on May 22nd of this year. Her three year lease was due to expire in July and she wanted to lease another vehicle and she did not want to put any money as a down payment nor did she have a cosigner. We attempted to obtain financing through several finance sources but she was declined or needed to put money down. Part of the challenge she faces is the fact that the vehicle she leased was limited to 12,000 miles per year or a total of 36,000 miles for the three years. Her Sonata currently has over 93,000 miles and there are substantial charge owed.
In closing, there was no deception whatsoever during this transaction. She clearly understood that buying was not an option to achieve the low payment she wanted. Also the mileage limitations were clearly disclosed. We will be more than happy to attempt to help her if she is able to put more money down and/or obtain a cosigner.