Royal Dominion Homes

Mr [redacted] , I want to take this time to respond to your letter regarding warranty items at your homeWe are sorry for the oversight of your complaint to Revdex.com, but we were unaware of it and wanted to take this opportunity to respondYour letter indicated a few items of which the first is a concern of caulking split at the master bath showerBeing that you closed on the home in July 2012, and the letter indicating this situation came to over two years from your closing date, unfortunately you were informed by Kevin that caulking of either ceramic, tubs or showers are a homeowner's maintenance function and it not covered by a warranty (Please see below for excerpt taken from your Homeowner's Warranty Handbook, section 9.2a) Ceramic Tile (Walls & Floors): aService & Maintenance Tips Ceramic Tile, Tub, and Shower: A separation between the tub and the wall tile and/or cracking of joints between ceramic tile and tub and shower stall comers may occur because of moisture and settlement in these areasThe weight of water and a bather also contribute to such separationThis is a homeowner's maintenance function , and you can remedy these situations by simply removing the old grout and filling the crack with new grouting compound available at hardware storesThis situation may develop periodically depending on living habits and maintenanceGrout should be inspected every monthsWhile it is a rather typical and easy item to remedy, it is a homeowner's maintenance item and this is why you were instructed as suchThis is the same reasoning for our response concerning additional caulking requested in the owner's bath The other items such as a smell from the jets as well as a plumbing noise should've been directed to the plumbing contractor, whose contact information was provided to you in your Presettlement Package at your home orientationIf you did not contact them directly, we would have certainly assisted you in doing so within the term of the warranty, which was one yearAgain, we were in receipt of your letter well after two years from the settlement date, unfortunately past the timeframe of the warranty periodPlease understand that in addition to these items, we did respond to your call regarding your HVAC (air conditioning) and replaced the coil on 7/22/at no charge to you (approximately years from your closing date, and approximately year after the warranty ended on the coil)We did this as a courtesy and while you were charged an initial trip fee of $50, we then refunded this amount so that the total zeroed out with no charge at allI trust that with this example, that you see how we go out of our way to help our customers when we know if items that need looked at or correctedAgain, thank you for your letterWe hope that you understand that we honor all warranties and requests within the warranty period and when we can, try to take care of items even after the warranty has expired (exHVAC above)We apologize that with your items of the need for re-caulking) it is not a coverable warranty item and falls under homeowner's maintenance functionsTruly,

We purchased a home from Royal Dominion in February and getting them to properly follwith their promises has been like pulling teeth! Our most recent endeavor has been getting them to trim some branches and it has been a nightmare since day oneFirst they would not honor their agreementThen they hired some local guy with a chainsaw (who let a small tree damage the house) and most recently an unlicensed contractor did damage to our newly landscaped yardThe house has been great overall, but they should realize that pleasing the customer upfront will be more cost-effective than cutting corners and pinching pennies!

Hello, The following still needs to be fixed: Branches lying around the house from when they were trimmed There's a crack in the concrete by the automatic garage door There's a crack by the other door in the concrete in the garageAlso this door makes a loud noise when opened Misc nail pops (can be fixed at the final walkthrough after one year) Ceilings are caved/low in places (can also be fixed after one year, just getting this on record)- i.eyou can see where the beams are The countertops in the kitchen are loose and not fastened properly The roof by the bedroom still needs to be powerwashed as per [redacted] original email The guest room facing the street has poor ventilation Ceiling above shower is cracking The carpet along most edges is loose- whom do I contact for that? There are paint stains that won't come off from when they installed the master bedroom shower The door to the back porch is difficult to open/doesn't slide properly More things will come up as the year progresses, but that's what I have for right nowAlso, I do not want to deal with [redacted] in any way as he has seriously offended me and he doesn't do what he's supposed to doPlease find another building manager for me to work with as per my warranty items during the upcoming year

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Hello, The response that Royal Dominion sent was the exact same letter I received in the mail before I even filed my complaint with the Revdex.com! I am highly unsatisfied by their response and I am wondering if there is anything else that the Revdex.com can do for me Regards, [redacted]

RevDex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Royal Dominion still has not contacted me with an apology from [redacted] . Also, I have not been informed that I may submit my warranty requests through channels available to other customers such as email and phone. Lastly, the warranty requests I have requested thus far (e.g. sliding door not working properly) have not been addressed or resolved. Also, I never received a response to my original BBB complaint as to why my messages were not being replied to, why concerns were not being addressed, why my property was damaged while they "fixed" the branches, and so forth. If my above complaints are not addressed I have discussed possible class-action settlements with other neighbors against Royal Dominion for not honoring their contractual obligations. Regards, [redacted]

In response to the complaint, we acknowledge that the home delivery date will be past the estimated delivery date quoted on the contract However, the contract does state that this date is an estimateHowever, we hope to have the home completed in August vs an estimated date of June The contract doesn't call for any compensation for the home being late, but we have offered to pay one month's rent to the customer due to this delay, and then revisit it at the end of July We are happy to offer this and feel it is the right thing to do in this instance since this action is above and beyond what the contract calls for It is our intention to commence with construction and build the home as quickly as possible to remediate the delays that we've experienced in the permitting stagesWe've also delayed the due date of the last installment of the customer's deposit until the start of construction vsa due date from April