Rucker Insurance Services

I am not sure the meaning of this complaint as I have never had some complain about the services I provide to people.  I sell life insurance policies specifically to the final expense market and have been doing so for a number of years and not had one complaint like this.  I recall this...

client of mine and specifically remember the visit I had with them.  I sat down at their table and went over numerous policies and options to see that my services would be a goof fit for them.  I showed them my brochures that contained the products used in burials such as caskets, vaults, headstones, etc...  I went over basic final expense policies of how much insurance would be needed to cover the remainder of the services rendered through the funeral home.  The client chose to have two policies through [redacted]. that would cover $3,500.00 that would be assigned to [redacted] to provide the surviving beneficiaries with the caskets, vaults, and headstones for [redacted] and [redacted].  They also took out two additional policies with [redacted] to cover the remainder of the final expenses that would arise through the funeral home for things like embalming, prepping of the body, memorial services, etc...  I spoke with them regarding the billing measures and how the payments were made.  I discussed with them that the payments are done via PAP (Pre Authorized Payment) where the bill is paid every month automatically through the bank.  The customer signed a form where the routing and account number were written down.  They have not been attached for privacy purposes but if needed, they can be.  One of the last things I go over with each and every client of mine is the total monthly payment they agree to.  I ALWAYS make sure it is a payment that they can afford because this is a payment they take on until the day the day or they take the paid up insurance on the policy.  I pride my business by maintaining over a 90% retention rate (meaning over 9/10 people I write policies on KEEP their policies because they understand the purpose of the policy).  I have not once heard from this customer since setting up their plans.  This is a shocking complaint I'm receiving as again, I have never once had a complaint of this magnitude.  This to me seems likes a buyers remorse and not understanding their own budget of what can be afforded.  I am certainly happy to work with this client if they wish to give me a call.

I am not sure the meaning of this complaint as I have never had some complain about the services I provide to people.  I sell life insurance policies specifically to the final expense market and have been doing so for a number of years and not had one complaint like this.  I recall this...

client of mine and specifically remember the visit I had with them.  I sat down at their table and went over numerous policies and options to see that my services would be a goof fit for them.  I showed them my brochures that contained the products used in burials such as caskets, vaults, headstones, etc...  I went over basic final expense policies of how much insurance would be needed to cover the remainder of the services rendered through the funeral home.  The client chose to have two policies through [redacted]. that would cover $3,500.00 that would be assigned to [redacted] to provide the surviving beneficiaries with the caskets, vaults, and headstones for [redacted] and [redacted].  They also took out two additional policies with [redacted] to cover the remainder of the final expenses that would arise through the funeral home for things like embalming, prepping of the body, memorial services, etc...  I spoke with them regarding the billing measures and how the payments were made.  I discussed with them that the payments are done via PAP (Pre Authorized Payment) where the bill is paid every month automatically through the bank.  The customer signed a form where the routing and account number were written down.  They have not been attached for privacy purposes but if needed, they can be.  One of the last things I go over with each and every client of mine is the total monthly payment they agree to.  I ALWAYS make sure it is a payment that they can afford because this is a payment they take on until the day the day or they take the paid up insurance on the policy.  I pride my business by maintaining over a 90% retention rate (meaning over 9/10 people I write policies on KEEP their policies because they understand the purpose of the policy).  I have not once heard from this customer since setting up their plans.  This is a shocking complaint I'm receiving as again, I have never once had a complaint of this magnitude.  This to me seems likes a buyers remorse and not understanding their own budget of what can be afforded.  I am certainly happy to work with this client if they wish to give me a call.