Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The dealership is stating there is a " chuggle " in the torque converter that does not belong there. I made them aware of this and contrary to what the dealership states. I am not trying to " get rid " of the vehicle. I am simply not happy with the performance as it is a mechanical issue that they are responsible for. I want the truck fixed or traded in.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Ruge's Dealerships have been in business for over 75 years. We pride ourselves on trust and credibility that the countless satisfied customers have relied on for many years.
We sold this 2005 Dodge Ram in November 2013, customer came in a month later, 12/**, with a check engine light which was...
misfire on cylinder 1 cleared monitors. Customer came in a few days later with a multiplte cylinder misfire, took care of the repairs and did a tune up. Customer came in January **, we replaced front pump converter and gave him a free oil change. Customer returned May *, for shake, which was fixed at no charge and stated he was unhappy with the torque converter chuggle. The technician did not find anything to be mal-functioning at that time. The customer decided he did not want the vehicle. We made him an offer to purchase back the vehicle taking into consideration miles driven and time since purchase. Over the next few months we tried to find a suitable replacement vehicle, he was not happy with anything we presented and did not show on a couple of occaisions to look at possible replacement vehicles.
I feel we have tried everything to satify this customer. We have gone above and beyond our NYS used car warranty responsibility.
Ruge's is deeply commited to making sure all of our customers are happy and well taken care of.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The dealership is stating there is a " chuggle " in the torque converter that does not belong there. I made them aware of this and contrary to what the dealership states. I am not trying to " get rid " of the vehicle. I am simply not happy with the performance as it is a mechanical issue that they are responsible for. I want the truck fixed or traded in.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Ruge's Dealerships have been in business for over 75 years. We pride ourselves on trust and credibility that the countless satisfied customers have relied on for many years.
We sold this 2005 Dodge Ram in November 2013, customer came in a month later, 12/**, with a check engine light which was...
misfire on cylinder 1 cleared monitors. Customer came in a few days later with a multiplte cylinder misfire, took care of the repairs and did a tune up. Customer came in January **, we replaced front pump converter and gave him a free oil change. Customer returned May *, for shake, which was fixed at no charge and stated he was unhappy with the torque converter chuggle. The technician did not find anything to be mal-functioning at that time. The customer decided he did not want the vehicle. We made him an offer to purchase back the vehicle taking into consideration miles driven and time since purchase. Over the next few months we tried to find a suitable replacement vehicle, he was not happy with anything we presented and did not show on a couple of occaisions to look at possible replacement vehicles.
I feel we have tried everything to satify this customer. We have gone above and beyond our NYS used car warranty responsibility.
Ruge's is deeply commited to making sure all of our customers are happy and well taken care of.