Rush Nutrition

To whom it may concernMy name is [redacted] residing at 8450 N. Coral Ridge Loop, Tucson, AZ 85704. On our about Sept 7, 2014 I ordered a trial sample of [redacted] Plus, dietary supplement, (877-900-2897 and Green Coffee Cleanse Ultra (877-932-4730). The cost was $9.90. I received the product sometime in mid-September and after reading the label I decide that I should not take this supplement. Then I promptly dismissed it from my mind. If I wanted more I would order more, which is the normal and right way to conduct business. Imagine my surprise, when I opened my[redacted] rewards card and found a bill for $179.88 posted on 9/21/20014 from [redacted] ($89.92) and Green Coffee for ($89.96). I had at this time received no additional products from either company. I immediately called the company and objected of these charges. I was told that by ordering the first sample I had agreed to purchase further products. There was nothing in the advertisement that stated I was joining and open ended program and that future shipment could or would be charged to my credit card. I told the company representative that I was going to refuse shipment of any and all shipments and was not going to pay $179.88My next monthly credit card bill showed another $179.88 charged on 10/21/2014 by the two companies plus a $25.00 late fee plus $7.81 interest charge. I called [redacted] Bank, the credit card issues, explained the situation working with them got the charge on 10/21/2014 removed plus the late charges and the interest removed. When I received the first $179.88 shipment t hat I returned it to the post office unopened and refused delivery. The post office said they would send it back with a "return to sender" statement. I talked to the companies again explaining that I refused delivery of the product and did not intend to paid for something I did not purchase. I got some nonsense stating that they what no record of my returning the product. I told them if they were shipping out products they should also know what was refused delivery. My last email from these fools states that they had received my refused delivery package and one of them refunded $49.99. This is one half of what they charged me at the beginning. There was no explanation as to why there was still balance owed (see complaint online). Desired SettlementCurrently, my credit card still has a balance $79.94. The o only thing I can assume is that this is a scam to take advantage of unsuspecting seniors like me. I am refusing to pay this charge and hope that one or more of the recipients of this letter will take some action to stop this deception.

On July 27, 2014, I ordered ONE bottle of Garcinia Cambogia from an online site for $5.99, using my [redacted] visa card. I received it about a week later. On Aug.10, 2014, Garcinia charged $84.57 to my credit card. (I did not know this, as I hadn't looked at my credit card bill at that time.) On Sept. 19, 2014, I received another bottle of Garcinia Cambogia. That is when I went to my [redacted] online account to check and found not only the expected $5.99 charge, but also the $84.57 charged on 8/10, and another $84.57 charged on Sept.9th! I called [redacted] and explained to them. They told me they could stop the payment of the second $84.57, but that I would have to contact the company directly to get the account cancelled and get reimbursement. [redacted] provided me with the phone number and assured me they knew all about the problems with Garcinia Cambogia, as they have many, many customers that this is happening to. She told me that they "cover" themselves in the small print of their "Terms of Service" and they know that most people do not actually read all that small technical stuff, but just automatically check the little box that says that they have.I contacted the Garcinia people and was very rudely told that I could NOT get the $84.57 for the first bottle refunded because I did not contact them it to cancel within 14 days, that after that, I had to pay the full cost of the bottle which was $84.57. (making the cost of the FIRST bottle $90.52) She then told me that if I hadn't opened the package, I could just return it. I said, "I opened the package, you are not the only only online place that I receive packages from. But I have NOT opened the sealed bottle!"(In fact, I have not even broke the seal on the FIRST bottle.)She then told me to send the bottle back within 30 days and they would reimburse me $84.57 MINUS a $5 "restocking fee" and it would be applied back to my credit card within 3 months!Product_Or_Service: Garcinia CambogiaDesired SettlementI think that it should be illegal for scam companies like OnRush to automatically re-order products that are offered on a trial basis. We should be given the PRICE of the product before any order.I believe I should be refunded the $169.14 that was charged to my credit card without my knowledge. It should also be refunded immediately so extra interest charges are not accrued on my account.Business Response As we explained to the customer, our terms and conditions are located in two places on our website. The website address is: https://www.garciniacambogiatrialshop.com/4 r/The terms and conditions are listed below:Terms and ConditionsThis Agreement is between Rush Nutrition, LLC and you ("you" or "Customer"). This Section sets forth the terms and conditions which apply to the use by you of the Company Sites (as defined below) and any other subscription product or service offered for sale by Garciniacambogiatrialshop.com and/or its affiliates (collectively, "Company "). The right to use any product or service offered by Rush Nutrition, LLC is personal to you and is not transferable to any other person or entity. Garciniacambogiatrialshop.com (Here in after referred to as "Company"), reserves the right to make changes to the Company sites, policies, and these Terms at any time without notice.1. Use of the Company Sites.The Company Sites contain links to other Web sites, resources and advertisers. Company is not responsible for the availability of these external sites nor does it endorse or is it responsible for the contents, advertising, products or other materials made available on or through such external sites. Under no circumstances shall Company be held responsible or liable, directly or indirectly, for any loss or damage caused or alleged to have been caused to a user in connection with the use of or reliance on any content, goods or services available on such external site. You should direct any concerns to such external site's administrator or webmaster.2. Disclaimer of Warranty; Limitation of LiabilityCompany neither endorses nor is responsible for the accuracy or reliability of any opinion, advice or statement on the Company sites, nor for any offensive, defamatory or obscene posting made by. Under no circumstances will Company be liable for any loss or damage caused by your reliance on information obtained through the content on the Company sites. It is your responsibility to evaluate the accuracy, completeness or usefulness of any information, opinion, advice or other content available through the Company sites. Please seek the advice of professionals, as appropriate, regarding the evaluation of any specific information, opinion, advice or other content, including but not limited to financial, health, or lifestyle information, opinion, advice or other content.3. Indemnification.You agree to defend, indemnify and hold harmless Company, its affiliates and their respective directors, officers, employees and agents from and against all claims and expenses, including attorneys' fees, arising out of the use by you of the Company Sites, including claims by other users of your equipment, access, products or membership.4. Shipping.Our standard ground shipping takes from 3 to 5 business days within the continental United States. For international orders, we ship via[redacted]. Generally international shipments take 14-21 business days from day of shipment unless customs causes a delay for some reason.If you have not received your order within 21 days from your purchase date, please visit our online customer care section to request a reshipment of your order.If you entered the wrong address on our order form and we are forced to reship your package, there will be an additional shipping and handling charge equal to your original order.5. Sales and Distribution.Distributor will not sell any product on[redacted], any of their affiliate's websites or any other auction website or online marketplace. Prices do not include and are net of any foreign or domestic governmental taxes or charges of any kind that may be applicable to the sale, licensing, marketing or distribution of the products. Distributor understands and acknowledges that all sales are final and that they are not entitled to return any product for a refund. Company will not be responsible for any delays or lack of delivery due to customs clearance issues.6. Cancellation Policy.Once an order has been submitted your credit card will be charged. Our ordering process is streamlined so your order will immediately be sent to processing and then shipping. Due to the high volume of orders we receive we will be unable to cancel an order after submitted. Please order carefully.7. 30 Day Return Policy:We take great pride in the superior quality of our products and want you to be pleased with your purchase. We believe in offering the very best value, quality and selection to our customers. You may return any unused and unopened item purchased from us for any reason within Thirty (30) days of your purchase. If you purchased your merchandise through a "Buy Three, Get Three Free" or similar offer,all items must be returned in order to receive a refund. If you return a partial amount of merchandise, you will forfeit the free product and receive a refund on the discount price per item based on the total purchase. If you are within the trial period and choose to cancel no return is necessary. If you are outside the trial period, return of the unopened product is necessary for refund.Your complete satisfaction is our ultimate goal. You may return any item shipped by Company, keeping the following in mind:You should return the item to us within 30 days of your purchase date.We do not accept items back that have been opened or used. Opened Items are Non Refundable.Shipping and Handling Fees are Non Refundable.Additionally, this information is located in a box under where you enter your name and shipping information. See below:First Name:Last Name:Email Address:How much Weight do you want to Lose?Terms & ConditionsInitially, just pay $5.95 (USD) for S&H today to fully evaluate Pure Garcinia Cambogia for 14 days. If you like Pure Garcinia Cambogia, simply keep the product. Once your trial has ended (14 days from today) you will be billed $84.57 for the product. Then on day 44 and every 30 days thereafter you will continue in the monthly program for $84.57. You can cancel any time by calling X-XXX-XXX-XXXX.Qualify For My Order »The customer failed to read the terms and conditions, we should not be held responsible for that. The terms and conditions are very clear and readily available to be read on our website in several places.