I am writing in response to your letter of January 13th andJanuary 20th pertaining to complaint ID [redacted] against RutlandBottle Gas Mr [redacted] now says when they removed their tank frommy property it contained 18% (of a gallon tank].I do not know why they did not pump out the entire gallonsthat I had paid $for on February 2, I do know for a factthat if you do the math, you will see I am owed over $105.As my letter of January 15, states PLEASE add theexpenses they put on me but that Mr [redacted] had said they woulddismiss because as he told me "they really dropped the ball with"meHe didn't mention that I should be paid for their tank sitting inmy yard for months, abandoned, or for all the repairs I had to do tomy yard because everytime their drivers cut ruts through the grass,which they never offered to repair or even acknowledged.The fact is, they were going to charge me $for draining the 90gallons -cents a gallon (THERE AGAIN IS THAT GALLONS ),$for the two gauges and six cement pads Mr [redacted] came tomy house and picked up himself and $the check they hadsent me and I sent back $ Total they owed me - The check they sent me $106.plus tax on the differenceI don't know how Mr [redacted] or the general manager, Mr.William C [redacted] can sleep at nightI know all this is affecting myhealthP-L-E-A-S-E help me
Revdex.com called business to follow up on this complaint and spoke to [redacted] ***, GM, who said they have personnel going into the Logan area today, and they will pick up the tanks at that time
To Whom it may concern,We are always concerned and troubled when a complaint has been issued on usWe strive to do our best to make timely deliveries to our customersIn this situation Joe's driveway was in terrible shapeWe tried times to get him gasThe 1st attempt was unsuccessful when our driver ( [redacted] ) went and found his drive to be un-plowed and icyThe same for the second attempt [redacted] had been driving in and out of his drive with his 4xbut had not plowed it yetHe wanted us to fill from the neighbors drive, however we could not because of our delivery hose was just to shortOn the 3rd attempt our driver asked if [redacted] could spread some sand that the previous owner had left and maybe shovel some snow while our driver put the chains on his truckThat attempt worked and [redacted] got his gas.We apologize for the inconvenience to [redacted] and his familyWe feel that we went above and beyond the call of duty to get him his gas.Thanks [redacted] Rutland Bottle Gas
We apologize for the misunderstandsWe sent a check for as [redacted] had stated She sent it back The tank did have 18% We then sent another check on 10/16/for the full amount owed to her It was cashed and signed by [redacted] on 11/2/ With that I thought it was settled
I am writing in response to your letter of January 13th andJanuary 20th pertaining to complaint ID [redacted] against RutlandBottle Gas Mr [redacted] now says when they removed their tank frommy property it contained 18% (of a gallon tank].I do not know why they did not pump out the entire gallonsthat I had paid $for on February 2, I do know for a factthat if you do the math, you will see I am owed over $105.As my letter of January 15, states PLEASE add theexpenses they put on me but that Mr [redacted] had said they woulddismiss because as he told me "they really dropped the ball with"meHe didn't mention that I should be paid for their tank sitting inmy yard for months, abandoned, or for all the repairs I had to do tomy yard because everytime their drivers cut ruts through the grass,which they never offered to repair or even acknowledged.The fact is, they were going to charge me $for draining the 90gallons -cents a gallon (THERE AGAIN IS THAT GALLONS ),$for the two gauges and six cement pads Mr [redacted] came tomy house and picked up himself and $the check they hadsent me and I sent back $ Total they owed me - The check they sent me $106.plus tax on the differenceI don't know how Mr [redacted] or the general manager, Mr.William C [redacted] can sleep at nightI know all this is affecting myhealthP-L-E-A-S-E help me
Revdex.com called business to follow up on this complaint and spoke to [redacted] ***, GM, who said they have personnel going into the Logan area today, and they will pick up the tanks at that time
To Whom it may concern,We are always concerned and troubled when a complaint has been issued on usWe strive to do our best to make timely deliveries to our customersIn this situation Joe's driveway was in terrible shapeWe tried times to get him gasThe 1st attempt was unsuccessful when our driver ( [redacted] ) went and found his drive to be un-plowed and icyThe same for the second attempt [redacted] had been driving in and out of his drive with his 4xbut had not plowed it yetHe wanted us to fill from the neighbors drive, however we could not because of our delivery hose was just to shortOn the 3rd attempt our driver asked if [redacted] could spread some sand that the previous owner had left and maybe shovel some snow while our driver put the chains on his truckThat attempt worked and [redacted] got his gas.We apologize for the inconvenience to [redacted] and his familyWe feel that we went above and beyond the call of duty to get him his gas.Thanks [redacted] Rutland Bottle Gas
We apologize for the misunderstandsWe sent a check for as [redacted] had stated She sent it back The tank did have 18% We then sent another check on 10/16/for the full amount owed to her It was cashed and signed by [redacted] on 11/2/ With that I thought it was settled
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me