Rvinyl.com

I purchased a rvinyl.com dash kit for my Freightliner FL60 truck. As I tried to fit the pieces on the dash I found holes that had been pre-punched did not come close to the location on my dash. Then I found a piece that they had made the cut outs on the left of the piece for a cup holder and lighter plug that should have been cut out on the right side. When I contacted them with photos of the pieces they asked if I had a photo of the complete kit prior to installation. I explained that no I did not and I had expected the correct product. I have not heard a word since! I paid using PayPal 4 payment plan which I hadn’t realized meant I could stop the payment with PayPal so I have no recourse. So that means never to order from rvinyl.com or use PayPal!

Would not help me at all. It is the worst customer service I have ever seen. I would never buy from them again. Crappy...

Buyer may return all items for a refund less 20% restocking fee per policyWe are making this exception as a one time courtesy in the interest of providing good customer service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Once they send the below part numbers for dash kit [redacted] I will consider this issue resolved Please send part numbers: #26, #28, and #as none of the kits sent included these fundamental pieces Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Once they send the below part numbers for dash kit [redacted] I will consider this issue resolvedPlease send part numbers: #26, #28, and #as none of the kits sent included these fundamental pieces Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Just give me the refund In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I cannot believe how blatantly the company is dismissing their failure in providing a customer with a promised productThey claim that they have provided replacements, and as I have time and gain explained, they sent me a replacement ONCE and that very replacement itself was a completely wrong item for the issue at hand hence it was not really a replacementMy issue is with the decal that goes over my vehicle's OEM stereo unit (the original they sent me is for what I know now for a EX model whereas mine is a LX), the replacement they sent me was decals that go over the center cupholder cover and the cover for the casing below the stereo NOT for the stereo itself! They claim that they have"redesigned a custom piece" -when was that? what did you "redesign" did that have anything to do with resolving MY issue? If so, I am not aware of that please do explain! What does the business have to say about their practice of blacklisting customer's phone numbers and sending them to voice mail directly so they did not have to talk to me directly? this practice and then failure to communicate with the business directly is what prompted me to open this case here at Revdex.com to start with And yet again, I am repeating this as well, in the matter of a store credit being provided, I do not have a need for any other product you have to offer in order to utilize that store credit on hence it is of no value to meHaving had to go through all this trouble, I have no interest whatsoever of doing business with Rvinyl.com which accepting the store credit forces me to do Please just provide a refund and close this case, you will be saving a lot of headaches for both of us In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Buyer's claim was denied by [redacted] because they returned an item after our 30 Day returns period had expired and the item did not include the RMA that needs to be printed and attached. As a result, his return was never processed. We have since issued him a credit in the amount... of a complete window tint kit on our site as a courtesy (a value of $39.99) even though. Despite this he has left us a negative review on [redacted] and continues to harass us. Under the circumstances the credit we extended is best we can offer.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Of course they are unsure why I am still complaining and that is why their customer service is so terribleI want their customers to know that they are scamming everyone so people do not waste their time and money like meNo where on their [redacted] page that I bought their product on says anything about having to cut precut tint or heat shrink it at all so do not say I didn't do the researchIt is called advertisementYou only refunded me because you knew right away the tints didn't fit my window cause when I first contacted the first response you gave me was to cut it I even though I told you I already installed it and it was too lateDo you see how ridiculous that is? You know your product that is supposed to fit doesn't fitNow I have to spend extra time, money and labor to remove these bad tints that do not fit my windows even though it was promised to fit correctlyPlease stop lying to everyone regarding your unreliable products and services In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I am willing to accept the re activated store credit as it should be considering the return policy doesn't state anywhere store credit vanishes after 6 months but the "20%" restocking fee in reality came out to be 33%...20% of 29.98 is not 10$ but 5.99. Not to mention having to pay the shipping fee on an item I attempted to cancel multiple times when speaking with customer service via email which I have all emails fe proof. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]

Upon receipt of the returned item(s) we will issue a refundWe suggest the complaintant use a service such as [redacted] or [redacted] instead of the [redacted] to ensure delivery

The 20% is calculated based on the total and then subtracted from the item priceS/H is non-refundableAll of the codes we issue have a 30-day expiration window
Please contact us at the email provided to receive your credit

The kit is as described and was custom designed for *** ***It is our policy not to issue refunds on custom made products and is an industry standard for custom productsWe have, however, issued a full
store credit in the amount of the purchase price

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The business is incorrect in stating the product is not defective Emails were sent to the business (with photographs) showing the product did not fit as described With that being the case, a refund is in order Also, the other items purchased are suspect because of the quality issue, and therefore buyer desires to return all items for a refund
It is also important to note that the business has acted in bad faith already, ignoring two emails from the buyer, and prompting the contact of the Revdex.com
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello,
We apologize for the confusionKindly return the item back
to us for a full refund to your payment source
Your total satisfaction with every transaction is our goalIf you are dissatisfied in any way please contact us and we will make it right
Thank you,
*** **
***
Rvinyl Performance Films
Phone: ***

The customer's code was reactivated despite being expired as a courtesyShe failed to use it when placing her order which was processed promptly and expeditiouslyWhen it was returned she was assessed the
standard 20% restocking fee as described in our return policy

border-right-style: none; border-left-style: none;">Please have buyer provide us with the piece numbers in the respective diagram so that we can reship fo rthe last time as a courtesy

We have already issued a full refund to *** ***All window tint needs to be heat shrunkWe regret that he did not take the time to understand the product before purchasingWe
offered a free replacement or refund without requiring the return and he chose the latter optionWe are unsure why he has continued this dispute as there is nothing more we can now do for him

Item is not defective and, once used, cannot be returned for a refundBuyer may return unused bumper kit for a refund less restocking fee and the used item for store credit as outlined in our return
policy