This dealership sold me a new bike which had some manufacture defects in the handling and I made them aware the day of. Took it back the next day to have it fixed. After several trips back, nothing got resolved. Called the manufacturer and they suggested a second opinion. I took it over a hundred miles away to get it checked out. Those guys got it fixed and explained what the problem was. Kingsport cycles lied about what they did to fix it (several times). They told the manufacturer that nothing was wrong with it(words from the supplier). The other shop said it was actually dangerous to ride. So, bottom line is they got thousands of dollars from me and didn't stand behind the product. Seems to be common with them. Yes, they know who I am and what they did. Should not be in business.
This dealership failed to disclose that the GAP insurance they sold us was non-refundable after days
This dealership sold me a new bike which had some manufacture defects in the handling and I made them aware the day of. Took it back the next day to have it fixed. After several trips back, nothing got resolved. Called the manufacturer and they suggested a second opinion. I took it over a hundred miles away to get it checked out. Those guys got it fixed and explained what the problem was. Kingsport cycles lied about what they did to fix it (several times). They told the manufacturer that nothing was wrong with it(words from the supplier). The other shop said it was actually dangerous to ride. So, bottom line is they got thousands of dollars from me and didn't stand behind the product. Seems to be common with them. Yes, they know who I am and what they did. Should not be in business.