S Jacobs Plumbing

Dear Sir or Madam:I am in receipt of Complaint # [redacted] filed on 5/13/ I am sorry she is upset and feel bad about the miscommunication that transpired between the two of us To clarify what transpired, I will give a complete breakdown of Labor (work performed) including hourly rate, a breakdown of Materials, common practice among tradespeople - I have over years experience with very few complaints I realize you cannot please everyone, but I feel that she was trying to pull one over on me.12/30/Plumber 9:15-9:1/hour Look at job NO CHARGE1/14/Plumber & Helper 7:30-8:hour Pickup toilet & pedestal in Norwood, bring to customer’s home and put in foyer.1/16/Plumber & Helper 8:10-11:hours Shut water off to toilet, Remove old one piece toilet and bring down flights of stairs and bring to garage for customer to dispose of Bring new piece toilet up flights of stairs Closet flange broken; install repair f flange Supply and install new closet bolts, set bowl on flange with new wax ring using wedges as floor wasn’t level Install flush tank on bowl Supply and install new water supply line Shut water off to pedestal, remove water supply lines Supply and install 3/8” brass caps on hot and cold water shut off valves to prevent debris from getting into shut offs Cut out/off hardened silicone holding pedestal bowl to base, remove threaded screw (secures base to floor), bring base and bowl down flights of stairs and bring to garage for customer to dispose ofI told customer we would be back the next day to finish up - install new pedestal, tailpiece assembly, trap and water lines I asked her for roughly half of Labor for the morning’s work This is a common practice among tradespeople, especially with new customers - hence her paying $that morning Never once did I say that the $was paid in full or that the $was a total charge, because we weren’t done with the job.Labor: Plumber $125.00/hour $x $500.00Labor: Helper $ 50.00/hour $ x $LABOR TOTAL $ 650.00Materials: Fix it Flange, wax ring, closet bolts, water supply, wedges and 3/8” brass caps MATERIALS TOTAL $ TOTAL BALANCE DUE $PAID ON ACCOUNT Ck# ($350.00) TOTAL BALANCE DUE $I called customer the next day and she said she would have her son or son-in-law install pedestal I sent Final Invoice with Balance Due Amount on 2/5/17, seeing since she hired me to do the job and took it away from me and I would not be returningPAID ON ACCOUNT Ck# ($ 52.26) TOTAL BALANCE DUE $I remailed Invoiced 3/5/with Balance Due And again 4/5/ I then receive a letter from an attorney days later (not on professional letterhead, or in a professional envelope and not signed by attorney) stating that customer does not owe S Jacobs Plumbing LLC any money INVOICES DUE UPON RECEIPT and will be charged 2% per month (24% per annum) charged on unpaid balance over thirty (30) days as stated on my Invoice It is also stated, at the bottom of Invoice, “On time and stock work, the total hours do not necessarily coincide with the actual time spent on the job; time spent in procuring or preparing materials, trucking or necessary supervision of the work is included; also, if job does not take a full day, workman’s time to or from job is included.3/5/Remailed Invoice.4/5/Remailed Invoice with April Interest - $6.005/5/Remailed Invoice with May Interest - $OVERDUE TOTAL BALANCE $312.12I’d like this issue resolved in the form of payment I am willing to deduct the Interest as a resolution; as long as the Balance is Paid In Full by June 1, I hope that this response clarifies customer’s issue.Sincerely, [redacted] PresidentS Jacobs Plumbing LLCNorwood, MA [redacted]

Dear Sir or Madam:I am in receipt of Complaint # [redacted] filed on 5/13/17.  I am sorry she is upset and feel bad about the miscommunication that transpired between the two of us.  To clarify what transpired, I will give a complete breakdown of Labor (work performed) including hourly rate,...

a breakdown of Materials, common practice among tradespeople - I have over 30 years experience with very few complaints.  I realize you cannot please everyone, but I feel that she was trying to pull one over on me.12/30/16 Plumber 9:15-9:45 1/2 hour Look at job NO CHARGE1/14/17 Plumber & Helper 7:30-8:45 1 hour Pickup toilet & pedestal in Norwood, bring to  customer’s home and put in foyer.1/16/17 Plumber & Helper 8:10-11:10 3 hours Shut water off to toilet, Remove old one piece toilet and  bring down 2 flights of stairs and bring to garage for  customer to dispose of.  Bring new 2 piece toilet up 2  flights of stairs.  Closet flange broken; install repair fix-it  flange.  Supply and install new closet bolts, set bowl on  flange with new wax ring using wedges as floor wasn’t  level.  Install flush tank on bowl.  Supply and install new  water supply line.   Shut water off to pedestal, remove water supply lines.   Supply and install 3/8” brass caps on hot and cold water  shut off valves to prevent debris from getting into shut  offs.  Cut out/off hardened silicone holding pedestal  bowl to base, remove threaded screw (secures base to  floor), bring base and bowl down 2 flights of stairs and  bring to garage for customer to dispose of. I told customer we would be back the next day to finish  up - install new pedestal, tailpiece assembly, trap and  water lines.  I asked her for roughly half of Labor for the  morning’s work.  This is a common practice among  tradespeople, especially with new customers - hence  her paying $350 that morning.  Never once did I say that  the $350.00 was paid in full or that the $350.00 was a  total charge, because we weren’t done with the job.Labor:  Plumber $125.00/hour $125.00 x         4      $500.00Labor:  Helper $  50.00/hour    $  50.00 x         3      $150.00 LABOR TOTAL $   650.00Materials:  Fix it Flange, wax ring, closet bolts, water supply,     wedges and 3/8” brass caps  MATERIALS TOTAL $    52.26 TOTAL BALANCE DUE $702.26 PAID ON ACCOUNT Ck#1379   ($350.00) TOTAL BALANCE DUE $352.26 I called customer the next day and she said she would  have her son or son-in-law install pedestal.  I sent Final  Invoice with Balance Due Amount on 2/5/17, seeing  since she hired me to do the job and took it away from  me and I would not be returning. PAID ON ACCOUNT Ck#1421   ($   52.26) TOTAL BALANCE DUE $300.00 I remailed Invoiced 3/5/17 with Balance Due.  And again  4/5/17.  I then receive a letter from an attorney 2 days  later (not on professional letterhead, or in a professional  envelope and not signed by attorney) stating that  customer does not owe S Jacobs Plumbing LLC any  money.   INVOICES DUE UPON RECEIPT and will be charged  2% per month (24% per annum) charged on unpaid  balance over thirty (30) days as stated on my Invoice.   It is also stated, at the bottom of Invoice,  “On time and  stock work, the total hours do not necessarily  coincide with the actual time spent on the job; time  spent in procuring or preparing materials, trucking  or necessary supervision of the work is included;  also, if job does not take a full day, workman’s time  to or from job is included.3/5/17 Remailed Invoice.4/5/17 Remailed Invoice with April Interest - $6.005/5/17 Remailed Invoice with May Interest - $6.12 OVERDUE TOTAL BALANCE  $312.12I’d like this issue resolved in the form of payment.  I am willing to deduct the Interest as a resolution; as long as the Balance is Paid In Full by June 1, 2017.  I hope that this response clarifies customer’s issue.Sincerely,[redacted]PresidentS Jacobs Plumbing LLCNorwood, MA  02062[redacted]
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