Sam Leman

Dear Dispute Resolution Team,We are in receipt of the complaint on behalf of Sheila [redacted]. I have enclosed a copy of her MOPAR Vehicle Protection Application that she signed at delivery. Chrysler should have then sent her the actual protection plan and associated terms and conditions. I also have...

enclosed a menu that our business manger covered during the delivery of her vehicle. The business office goes over finance and warranty options using this menu. I have highlighted the section that applies to the Owner Care Program and her signature showing her understanding of the products. On said document it spells out the terms and mileage limitations (Every 3,000 miles for 3 years max 4 times per year).It would be the customer's responsibility to schedule and complete said oil changes. They will not carry over if left unused from year to year. As stated , Peoria CJD did offer 2 additional oil changes as a goodwill gesture. If this goodwill gesture was not handled, we invite Shelia to contact the service manager to schedule them.Sincerely,Jon FehrCorporate managerSam Leman Automative Group01/27/2018

Dear Revdex.com,After reviewing the complaint submitted to our Peoria location, we flushed the coolant system the second time to ensure cleanliness after working on that area. As a one time goodwill offer, we are willing to reimburse the customer $103.01. This would cover the labor and the coolant flush kt...

used. Because of the work being done with the new radiator, the customer would have needed to purchase the antifreeze regardless.The customer can visit the store to acquire their refund. Please ask for [redacted] or [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12498525, and find that this resolution is satisfactory to me.

Re: [redacted]Complaint ID: [redacted] Dear Dispute Resolution Team,We are in receipt of the complaint on behalf of [redacted]. Her son [redacted] T [redacted] purchased and signed the necessary paperwork required to purchase the car in question. According to our conversation with...

him recently, it was not his decision to attempt to reverse the purchase agreement. He is of legal age and wanted the care. On 1/23/2018 he did request that we cancel the gap insurance and extended service contract, which is in his right to do so per those contact agreements he entered into. We accommodated his request and have processed the cancellations. All available refund will be sent directly to the lienholder once the funds are received from the Warranty and Gap companies.This should conclude this matter. We appreciate the Revdex.com's involvement in closing this complaint.Sincerely,[redacted]Corporate ManagerSam Leman Automotive Group04/23/2018

We received a dispatch for a "second opinion" from [redacted] to verify a cause of failure. We reported that the indoor coil had a refrigerant leak and the compressor and condenser fan motor was noisy.Apparently that satisfied [redacted] because no further action...

was ordered by [redacted] for us and we were told to bill out our time, which we did.There is no reason to demand any payment from us as we did no work.  The floor was wet when we arrived and I suspect that was caused by the refrigerant leak which could cause the coil to become too cold and/or perhaps the coil had dirt on it from the dust storms this summer..We were not asked to make any repairs, just provide a "second opinion" of the problem. It was probably repaired by the first company out or perhaps a third company.We are requesting that this claim be dropped, as no work was performed by our company.[redacted]President

We have no problem paying for our mistakes. . .this appears to be a recall to repair the unit we had diagnosed on a previous service call for [redacted]) and we received a cancellation by [redacted] before we could complete the repair.  I am attempting to get this confirmed by [redacted], but after six months they have archived this file and the procedure is very slow.What I am finding, as part of this investigation, is he apparently received a "brand new" $4,000.00 A/C for free and that may be the reason for our cancellation.  If that is in fact what we find out, he is trying to extort the service fee that was due us from the previous service call.    I would appreciate holding this open until I get this confirmed. . .or perhaps Mr. [redacted] can confirm that he put a "brand new" unit in and show receipts of his payment for it.
This is one of the most aggravating claims I have ever handled in my 45 years as an air conditioning contractor in Phoenix AZ. We do 10,000 service calls with [redacted]) each year, and I'm appalled by Mr. [redacted]'s handling of this situation. The facts are as follows:1. We were issued a service call by [redacted] to repair his air conditioning unit and found a small leak at a service valve.  This is a very common problem as unit age so our tech used a special tool to replace that valve that looks like a valve stem in a tire. The special tool allows this repair to be made without loosing the balance of the FREON. . .the tech added the proper amount of FREON and left it running.
2.  We received a recall work order from [redacted] that the unit was not cooling properly so we found another small leak in the indoor coil, got authorization from [redacted] to repair it at no additional service fee to Mr. [redacted]. 3.  Mr. [redacted] threw our tech off the job and had this service call cancelled. The sad thing about this this entire situation is Mr. [redacted] convinced a new [redacted] contractor ([redacted], Inc. who just started business in 2013) to get him a total new $4,000.00 unit when a repair was an acceptable solution.  [redacted] probably didn't realize that one half of those costs were charged to him and one half were charged to us by [redacted].  [redacted] does not absorb any costs in a situation like this, they split them internally with the two contractors.  This raises the contractors cost basis and if the shared cost is $2,000.00 with an average contracted cost of $200.00 per service call, both of us would have to do 10 service calls for $0.00 or our contracted average would exceed the $200.00.  A new company thinks this is an opportunity to bill a $4,000.00 job and the next thing they know is there contract with [redacted] is cancelled because their average cost is way over the contracted amount.  We on the other hand, can absorb a cost like that in our 10,000 calls, but too many of these will  hurt our "bottom line". This situation is extortion, has resulted in deformation of character and we have suffered from loss of business.  The law allows a maximum of $250,000.00 for each of these claims and if this is not dropped our next step is the filing of that law suit.

I am the President and am confused. . .I'm sorry if I offended the complainant but it sounds like [redacted] has solved the problem.  The complainant's contract is with [redacted] and [redacted] sent us a work order that we couldn't complete. . .I believe the important fact is the complainant has cooling, that is why he has [redacted].

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Pipes leaked out refrigerant within 24 hours and your mechanic was on my roof when they cancelled because either your company didnt want to finish the job or [redacted] wanted another company to diagnose the problem...I have waited this long because I still have a bad taste from the way I was treated from the owner...not a [redacted] issue...again refrigerant put in that leaked 24hrs later...if this is proper procedure for a quick 24hr fix then I have no choice but to receive my refund for work that wasnt properly completed. Regards,[redacted]

This was settled yesterday, the repair order that the customer needed was not loaded into our computer. The tech had it and a copy was emailed to complainant so her sale of the house could be finalized.  Her warranty company would not replace the coil if it could be repaired, which it...

was.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.On 3-11-2014 Consolidated Mechanical contractors or CMI was sent by home warranty company to look at my a/c unit.Paid $75. Inv [redacted]. They came out and found the compressor was grounded. They contacted home warranty place who authorized a compressor replacement but we had to pay $300 for freon. So we did. After the compressor was replaced I went up onto roof to look at their work. I noticed a blue wire laying unconnected in unit. My wife called CMI and they stated that the wire was no longer needed. On 6-14-2014 inv [redacted] CMI had to come back out because unit was not blowing cold. At that time CMI replaced a bad contactor and start compactor. Paid $75. On 10-29-2014 CMI came back out because unit wasn't cooling. Inv [redacted]. The tech said compressor was grounded again and that they would talk to home warranty place as it was on 6 months old. We called home warranty place because the tech said we would have to pay for the Freon again at $300 but they would probably replace the unit under manufacturers warranty. At this point my wife called CMI to complain. Then she called the home warranty place who said they were still waiting for CMI to contact them. 2 Days later a Trouble Tech from CMI who was on older gentleman in a car with outta state plates came over. He wanted to see what was going on and that "His" word is what the warranty place would go with. He had no tools only a ladder. He went onto roof and looked at unit then came into house and looked at duct/return. He said that most likely the unit went bad because the filter was dirty. We did not accept his findings. My wife called CMI again to complain about the unit only being 6 months old and that the manufacturer should cover the cost under the 1 year manufacturers warranty. They stated over the phone they were working with home warranty place. The next day we get a call from CMI and they say that the home warranty place will pay half to replace the entire A/C unit and it will only cost us $4800.00. So we called home warranty place and they stated they never talked to CMI about whole unit replacement. At that point we were so mad we didn't want CMI at our house. So we left it alone due to the weather cooling off. On 3-31-2015 I had a A/C company come out to look at compressor. They stated the compressor was locked up. They stated that the compressor was not installed properly and that I should go back on who did it because that was what caused it to fail. They had no previous knowledge that CMI was the installer. So I figured I'd get one more opinion. I had a 3rd company come out. On 4-4-2015. The confirmed the first company's diagnosis. The compressor was installed improperly. So we contacted home warranty place. They are negotiating a reimbursement with us. But CMI should pay because they tried to get me to pay for a brand new unit by misleading us to believe that $4800 was half of what the home warranty place would also pay. I have contacted the Registrar of Contractor also. Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be...

satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

A $75.00 check is being mailed under separate cover.  We have put this in the hands of [redacted] to determine responsibility.

Revdex.comThis response is preposterous! ! !1.  We received a work order from [redacted] as a "second opinion" for [redacted] and found the same as the original contractor, the air handler coil was dirty, which caused the condensate to leak and damaged the floor.  2. That was the extent of our involvement in this job period! ! !3. How [redacted] can extort money from us for a damaged floor, it was wet when we arrived, is beyond me! ! !4. [redacted]'s story that she waited for us to replace a part is also a "preposterous fabrication" because we concluded our part of the service performing a "second opinion" that was issued by [redacted].  5. Whenever a frivolous complaint if filed with the Revdex.com, our business suffers financial losses.6. These situations cause us loss of productive time as well.7. A fraudulent claim to the Revdex.com damages our character as a contractor. I am demanding that this claim be withdrawn in 10 days from receipt of this notice or we will prepare a lawsuit claiming EXTORTION, DAMAGE of CHARACTER and LOSS OF BUSINESS.  The maximum allowable claim is $250,000.00 plus costs and the suit will be filed for the maximum.[redacted] - Presidentcc  [redacted], AZ Registrar of Contractors, AZ Attorney General. [redacted] - Attorney at Law

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.It is correct that Consolidated Mechanical did not provide any work, my complaint was that they scheduled the work to be completed on 9/30. Since they needed couple of hours to complete the work, I had to take time off work to stay home only to find out they never had me on the schedule. When I contacted them, their response was that they are waiting for the part that was ordered from [redacted]. I tried to argue that they called to confirm their appointment on 9/29 but their staff was very rude. This business is dishonest and other consumers should be aware of how unreliable they are.

Regards,

According to our records, we replaced a compressor under [redacted]) dispatch N. [redacted] March 13, 2014.  [redacted] covered the compressor, labor and $10.00/lb. of the FREON R-22.  Customer paid $50.00/lb. of the FREON, per their [redacted] contract. We were...

issued an [redacted] dispatch #[redacted] on November 3, 2014, to replace a manufacturer defective compressor, (12 month manufacturer warranty).  Our labor warranty with [redacted] is 60 days. It is my understanding [redacted] has a 90 day FREON warranty.  The compressor did not go in and was returned to our vendor with no notes as to what was the reasoning.  If I had to guess, the job was past the FREON warranty with [redacted] and cooling was not needed so the job was delayed until now.Technically, the compressor is out-of-warranty but we may be able to get it processed if we move fast.  If a new dispatch is placed with [redacted], the compressor, labor and $10.00/lb. of the R-22 should be covered, however, R-22 has gone to $75.00/lb. so the customer owes $65.00/lb. on the refrigerant.We will do whatever [redacted] wants us to do to satisfy this complaint.  [redacted] has always backed us to the letter of the customer's contract.[redacted]

I would need to have more details to properly respond at 12:30 am Sunday morning regarding a service call initiated Friday.  What is the brand, model and serial number of the unit? how old is it? is it in warranty by the manufacturer? what part exactly is defective. . .air conditioning...

systems have about 50 m0ving parts and if the unit is older than 10 years, more than one part could be defective or worn out.  THIS IS EXTREMELY UNFAIR BY A THIRD PARTY CUSTOMER TO FILE A COMPLAINT OVER A $75.00 INSURANCE DEDUCTIBLE ON SUNDAY NIGHT WHEN PROPRIATORY PARTS ARE NOT AVAILABLE AS ALL DISTRIBUTORS ARE CLOSED AND, THE UNIT MAY NOT EVEN HAVE FACTORY SERVICE IN THE PHOENIX METRO AREA.   I DEMAND THAT THIS COMPLAINT BE DIMISSED AND I WILL DO EVERYTHING IN MY POWER ON MONDAY TO RETURN THE $75.00 AND GET THIS SERVICE CALL CANCELLED.   Marvin K[redacted] - President
Consolidated Mechanical

The service tech made a mistake on the refrigerant charge.  The overcharge was approved for a refund, the check was cut the following Friday and mailed on Monday.  If it is not received in 10 days have the customer call us direct at ###-###-####.

/>

President

The compressor was promised to be available Friday 7/11, was installed same day, unit is up and running.

I reject this company's response since I made a request to speak with someone in management and was ignored. I stand by my complaint! I stated all the facts. The second company assigned the repairs did some research and replaced the part.

this complaint is being settled on Monday 8/8/16...