Company's response below:From: [redacted] >Date: Mon, Mar 13, at 8:AMSubject: Complaint ID: [redacted] To: " [redacted] >Hello, We worked this customer’s vehicle after her brakes locked up on herWe replaced several damaged components and got to a point where the only thing left was a programming that could only be done at ***She took the vehicle to [redacted] on her own and they told her that everything that we installed would need to be replaced with their partsShe called our [redacted] to inform him of this and he told her that it did not sound accurateShe agreed and said she felt they were trying to over on herShe said they would call them back to get to the bottom of itOur [redacted] told her to have them call him directly or to please call him herself if she needed any help clearing it upShe never called him backA week later we got the Revdex.com letterWe apologize for any inconvenience on the customer’s part, however, we feel like the issue has been resolvedThank you, [redacted] ***
Company's response below:From: [redacted]>Date: Mon, Mar 13, 2017 at 8:53 AMSubject: Complaint ID: [redacted]To: "[redacted]>Hello, We worked this customer’s vehicle after her brakes locked up on her. We replaced several damaged...
components and got to a point where the only thing left was a programming that could only be done at [redacted]. She took the vehicle to [redacted] on her own and they told her that everything that we installed would need to be replaced with their parts. She called our [redacted] to inform him of this and he told her that it did not sound accurate. She agreed and said she felt they were trying to over on her. She said they would call them back to get to the bottom of it. Our [redacted] told her to have them call him directly or to please call him herself if she needed any help clearing it up. She never called him back. A week later we got the Revdex.com letter. We apologize for any inconvenience on the customer’s part, however, we feel like the issue has been resolved. Thank you,[redacted]
Company's response below:From: [redacted] >Date: Mon, Mar 13, at 8:AMSubject: Complaint ID: [redacted] To: " [redacted] >Hello, We worked this customer’s vehicle after her brakes locked up on herWe replaced several damaged components and got to a point where the only thing left was a programming that could only be done at ***She took the vehicle to [redacted] on her own and they told her that everything that we installed would need to be replaced with their partsShe called our [redacted] to inform him of this and he told her that it did not sound accurateShe agreed and said she felt they were trying to over on herShe said they would call them back to get to the bottom of itOur [redacted] told her to have them call him directly or to please call him herself if she needed any help clearing it upShe never called him backA week later we got the Revdex.com letterWe apologize for any inconvenience on the customer’s part, however, we feel like the issue has been resolvedThank you, [redacted] ***
Company's response below:From: [redacted]>Date: Mon, Mar 13, 2017 at 8:53 AMSubject: Complaint ID: [redacted]To: "[redacted]>Hello, We worked this customer’s vehicle after her brakes locked up on her. We replaced several damaged...
components and got to a point where the only thing left was a programming that could only be done at [redacted]. She took the vehicle to [redacted] on her own and they told her that everything that we installed would need to be replaced with their parts. She called our [redacted] to inform him of this and he told her that it did not sound accurate. She agreed and said she felt they were trying to over on her. She said they would call them back to get to the bottom of it. Our [redacted] told her to have them call him directly or to please call him herself if she needed any help clearing it up. She never called him back. A week later we got the Revdex.com letter. We apologize for any inconvenience on the customer’s part, however, we feel like the issue has been resolved. Thank you,[redacted]