Revdex.com: I spoke with [redacted] directly and we were able to come up with a mutual resolution, and find that this resolution is satisfactory to me Regards, [redacted] ***
I called her and offered to send out our service team to clean up the caulking as I originally said I wouldShe turned me down and said she would have the masons do it
I had to check with an office employee who is no longer with us but who had a conversation with [redacted] about this issueThe insurance company had notified us that we had made an error in the calculation of funds on our roof bid and more money was available to us, the contractor, for the roofing work that was doneSince the insurance funds are sent to the insured, [redacted] had to agree to receive the extra funds and release them to usAccording to [redacted] , our office employee at the time, [redacted] understood and said "OK"The first and only invoice we sent to [redacted] on May 14th reflected this changeThe extra funds amounted to $This is the amount of the deductible I talked to ***, the salesman who wrote the contractHe said he made it clear to [redacted] that "no money out of pocket" did not include the deductibleThere is a clause in our contract with a check box that gives us permission of the customer to work with their insurance company for the best interest of the customer and us the contractor "at a price agreeable to the insurance company and Schroeder Roofing Co with no additional cost to the home owner except for the deductible." The clause also states "Schroeder Roofing Co will receive all insurance proceeds." In addition there is an Addendum A to the contract referring to a new Colorado law CRS which states that it is against the law to pay, waive or rebate an insurance deductible [redacted] signed this Addendum AThere is nothing unusual about the clauses of this contractThey are standard in the industryInsurance companies frown upon property owners being waved or rebated their deductible, hence this new lawThey are going to pay based upon an approved contractors invoice When [redacted] insurance company called us about the error they did not intend it to go to [redacted] The agreement was for it to go to us the contractor However I am agreeable to a compromise Regards, [redacted] ***-President Schroeder Roofing
Complaint: [redacted] I am rejecting this response because:This is not the resolution we asked for, please reread the original complaint We asked for an expert in this area to clean up the caulking and fix the mess that was created by Schroeder roofing, which initially was recommended to be a masoner by the president of the company This can be resolved by the company admitting fault and acknowledging that they will NOT reimburse us to have a masoner fix the problem At that time, I will accept the response Regards, [redacted]
I did talk to herI met her at the houseI did not tell her that we didn't install skylightsWe install dozens every yearWe don't do the finish inside carpenter workShe knew that and the verbal deal she made with our salesman reflects thatWe also don't locate new skylights without the aid of the carpenterThey take things into consideration that we as roofers don't think or know about; especially if an attic is involvedOur salesman didn't tell her that and for that I apologizeI was trying to look out for her best interest even though we had messed upExperience tells me to get the carpenter involved at the beginning or you can create an expensive messWe can install the skylights almost as easily after the shingles are on.The counter flashing around the brick pillars wasn't installed when the house was built years agoI told both her and her husband if the masons would take care of the counter flashing, we would clean up the temporary caulking that is such an issueAs it now stands, the masons seem to think it was fine the way it was, without the flashingThe're probably right, so we'll put it back to it's original condition of the last years, clean up the caulking, and call for county inspection
Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com: I spoke with [redacted] directly and we were able to come up with a mutual resolution, and find that this resolution is satisfactory to me Regards, [redacted] ***
I called her and offered to send out our service team to clean up the caulking as I originally said I wouldShe turned me down and said she would have the masons do it
I had to check with an office employee who is no longer with us but who had a conversation with [redacted] about this issueThe insurance company had notified us that we had made an error in the calculation of funds on our roof bid and more money was available to us, the contractor, for the roofing work that was doneSince the insurance funds are sent to the insured, [redacted] had to agree to receive the extra funds and release them to usAccording to [redacted] , our office employee at the time, [redacted] understood and said "OK"The first and only invoice we sent to [redacted] on May 14th reflected this changeThe extra funds amounted to $This is the amount of the deductible I talked to ***, the salesman who wrote the contractHe said he made it clear to [redacted] that "no money out of pocket" did not include the deductibleThere is a clause in our contract with a check box that gives us permission of the customer to work with their insurance company for the best interest of the customer and us the contractor "at a price agreeable to the insurance company and Schroeder Roofing Co with no additional cost to the home owner except for the deductible." The clause also states "Schroeder Roofing Co will receive all insurance proceeds." In addition there is an Addendum A to the contract referring to a new Colorado law CRS which states that it is against the law to pay, waive or rebate an insurance deductible [redacted] signed this Addendum AThere is nothing unusual about the clauses of this contractThey are standard in the industryInsurance companies frown upon property owners being waved or rebated their deductible, hence this new lawThey are going to pay based upon an approved contractors invoice When [redacted] insurance company called us about the error they did not intend it to go to [redacted] The agreement was for it to go to us the contractor However I am agreeable to a compromise Regards, [redacted] ***-President Schroeder Roofing
Complaint: [redacted] I am rejecting this response because:This is not the resolution we asked for, please reread the original complaint We asked for an expert in this area to clean up the caulking and fix the mess that was created by Schroeder roofing, which initially was recommended to be a masoner by the president of the company This can be resolved by the company admitting fault and acknowledging that they will NOT reimburse us to have a masoner fix the problem At that time, I will accept the response Regards, [redacted]
I did talk to herI met her at the houseI did not tell her that we didn't install skylightsWe install dozens every yearWe don't do the finish inside carpenter workShe knew that and the verbal deal she made with our salesman reflects thatWe also don't locate new skylights without the aid of the carpenterThey take things into consideration that we as roofers don't think or know about; especially if an attic is involvedOur salesman didn't tell her that and for that I apologizeI was trying to look out for her best interest even though we had messed upExperience tells me to get the carpenter involved at the beginning or you can create an expensive messWe can install the skylights almost as easily after the shingles are on.The counter flashing around the brick pillars wasn't installed when the house was built years agoI told both her and her husband if the masons would take care of the counter flashing, we would clean up the temporary caulking that is such an issueAs it now stands, the masons seem to think it was fine the way it was, without the flashingThe're probably right, so we'll put it back to it's original condition of the last years, clean up the caulking, and call for county inspection