SD Automotive

To Revdex.comNo work order or written invoice was provided to usWe kept asking and Sean kept saying don't worry it's a lifetime warrantyOnly after Revdex.com was contacted was the first time this warranty was revealedSD Automotives response letter to Revdex.com he then outlined what he provided to usHe stated in the letter you received that 1) we received a upgraded warrantied engine, 2) That a exceptional lifetime warranty upon all labor work done3) A year unlimited miles warranty on the engineAlthough this warranty has now surfaced in writing and has given SD Automotive a total of months and attempts to figure out what the problems areI'm not confident that given more opportunities with SD Auto the problems would be resolved, and I would be right back were we started trying to resolve the problemAt this time I feel confident in another establishment being that they have already expressed what the problems were without going into details with themThey asked me certain questions that were happening without disclosing what was happeningI just want an opportunity to believe that by bringing awareness to Revdex.com that I would be able to have restitution in this matterThank you [redacted]

To [redacted] I apologize I reread your email and misunderstood what was asked about invoices and statementsI previously wrote [redacted] did not except SD Automotives warranty, because [redacted] did not physically receive a copy of a warrantyHe was told by Sean he has a lifetime warranty and excepted his WORD about the warranty no receipt or invoice of a warranty was given by SeanSean stated in his letter to Revdex.com that upon [redacted] receiving his [redacted] they 1) shook hands payment delivered, warranty provided 3)***'s concern about a slight knocking noise coming from the engineThe engine that the knocking sound was coming from was provided from SD Automotive as that was the reason my [redacted] was in SD Autos shop for monthsDelays are understandable and unforeseen but months in SD Autos care my engine should have been running perfectly as Sean had more then enough time to check and double check any kind of noise before calling [redacted] to tell him our car was done and ready to be picked upWhen [redacted] asked Sean what was that knocking noise Sean said that sound is from the engine and it has to be broken intoHe instructed him to drive it for so many miles then the sound should go awayBecause of the warranty that Sean spoke of [redacted] took the [redacted] back on different occasions while Sean continued to fix the problem unfortunately the knocking noise coming from the engine never got fixed.After the 4th attempt at the so called warranty that was being provided and the non response to our phone calls [redacted] texted Sean asking for some kind of communication because we still needed this matter to be resolvedSean mislead [redacted] through the whole process as to he was not able to figure out how to fix our motor or where the sound was coming from he needed to Wait on representatives to walk him through to help figure out the problemSean lead us to believe he was a mechanic in full control and knows what he's doing but with our experience it raises the question of does he really know what he's doing especially after taking our [redacted] to other mechanics and they immediately was able to assess the knocking noise and all expressed along the lines of basically the same thing the MAIN BEARINGS...they didn't go to any representatives to ask them what the problems wereBut yet when [redacted] asked Sean He said "I don't know" he had to go ask the representativesHe then asked to get a copy of the invoices that we got from the other mechanicsSean kept our [redacted] for monthsKnocking notice was there upon receiving our [redacted] after monthsVerbal warranty excepted nothing in writing Sean then attempted to fix our [redacted] times4th attempt Sean is waiting on direction from representativesWe decided to get other mechanics assessments they expressed knocking noise was from the engine and it's a safety issue and it could cause a accidentWe then realized it would be in our best interest due to what was said to us and everything we have been going through for the past months now that Sean from SD Automotive's services would put my family in danger because according to another Auto Shop they said "Sean should have never released my [redacted] from his shop

To [redacted] I apologize I reread your email and misunderstood what was asked about invoices and statementsI previously wrote [redacted] did not except SD Automotives warranty, because [redacted] did not physically receive a copy of a warrantyHe was told by Sean he has a lifetime warranty and excepted his WORD about the warranty no receipt or invoice of a warranty was given by SeanSean stated in his letter to Revdex.com that upon [redacted] receiving his [redacted] they 1) shook hands payment delivered, warranty provided 3)***'s concern about a slight knocking noise coming from the engineThe engine that the knocking sound was coming from was provided from SD Automotive as that was the reason my [redacted] was in SD Autos shop for monthsDelays are understandable and unforeseen but months in SD Autos care my engine should have been running perfectly as Sean had more then enough time to check and double check any kind of noise before calling [redacted] to tell him our car was done and ready to be picked upWhen [redacted] asked Sean what was that knocking noise Sean said that sound is from the engine and it has to be broken intoHe instructed him to drive it for so many miles then the sound should go awayBecause of the warranty that Sean spoke of [redacted] took the [redacted] back on different occasions while Sean continued to fix the problem unfortunately the knocking noise coming from the engine never got fixedAfter the 4th attempt at the so called warranty that was being provided and the non response to our phone calls [redacted] texted Sean asking for some kind of communication because we still needed this matter to be resolvedSean mislead [redacted] through the whole process as to he was not able to figure out how to fix our motor or where the sound was coming from he needed to Wait on representatives to walk him through to help figure out the problemSean lead us to believe he was a mechanic in full control and knows what he's doing but with our experience it raises the question of does he really know what he's doing especially after taking our [redacted] to other mechanics and they immediately was able to assess the knocking noise and all expressed along the lines of basically the same thing the MAIN BEARINGS...they didn't go to any representatives to ask them what the problems wereBut yet when [redacted] asked Sean He said "I don't know" he had to go ask the representativesHe then asked to get a copy of the invoices that we got from the other mechanics Sean kept our [redacted] for monthsKnocking notice was there upon receiving our [redacted] after monthsVerbal warranty excepted nothing in writing Sean then attempted to fix our [redacted] times4th attempt Sean is waiting on direction from representativesWe decided to get other mechanics assessments they expressed knocking noise was from the engine and it's a safety issue and it could cause a accidentWe then realized it would be in our best interest due to what was said to us and everything we have been going through for the past months now that Sean from SD Automotive's services would put my family in danger because according to another Auto Shop they said "Sean should have never released my [redacted] from his shop

To *** ***Thank you for your quick response*** has no documents to show that he called Sean asking to take our *** out of his care because that was all verbalSean also said if he takes it he would have to keep our deposit because the *** engine was on order for the second timeHe saiid the first motor that he ordered was cracked so he had to order another engineSo because he treated to keep our deposit and he ordered another motor and it was gonna be here any day now that left us with no options especially with our deposit being forfeited, but no written documents to prove what was said*** was never provided a warranty upon receiving our *** only the inflated invoice "no warranty excepted was provided to *** and that's what I expressed in my earlier letter to you,because Sean told *** don't worry the sound would go away because it's a new engine that needed to be broken intoWe are not mechanics that's why *** took his word that the sound would go awayIn Sean's letter to you he states upon *** receiving the *** that "*** was concerned about a slight knocking noise coming from the engine" that statement shows the concern to Sean from SD Auto about the noise that's coming from the engine that was just installed on the day he picked up the *** after months of SD Automotive's installation of services rendered.The invoice I have states that the knocking sound is coming from the main bearings which is located in the engineMy engine is what was provided by Sean from SD AutoNo knocking should have occurred and because upon receiving our *** the sound was already identified and brought to Sean's attention and he acknowledged it but just said "just drive it to the engine breaks in and you put the miles on then I'll change the oil" He should have never released our *** to us knowing that the sound was there.That is what the other mechanic told me and he also stated that on his invoiceThank you for clarification and I will get all supporting statements and invoices to you hopefully by tomorrowThank you for your time

This is in regards to a Customer by the name of *** ***The message in regards to my services is going to addressed simply to make matters understoodIhad given *** multiple options to cancel at any given time because of long delays*** always responded back that he will waitAs of the
delay *** was provided with anything he needed includingcar rental and optional upgradesThe car rental was refused because *** replied that he can still use his relatives vehicle*** never mentioned a car rentalThe optional upgrade is advised*** upgraded from a used engine to a warrantied engine that is rebuilt from *** by ***The additional payment of $was asked forSD Automotive provided him thisservice for his patienceThere was no excuses made to *** ***Upon *** receMng the ***, both parties shook hands and final payment was deliveredWarranty was also provided with SD Automotive exceptional lifetime service upon alllabor work done on *** ***'s *** ***Also backed up by ***'s Warranty year unlimited miles warranty for engine*** was concerned about a slight knocking noise coming from engineSD Automotive called up *** and warranty is acceptedThe representative stated that until the engine has been broken in customer is asked to drive it until option A: vehicle cannot be driven B: vehicle passes the break in mileage or C: the noise clears*** then states thatno company does this and states SD Automotive is not here to provide the service he needs*** then cancels credit card payment falsely accusing SD Automotive for not providing the service needed to fix his vehicleAlso refusing to accept the warranty given from SD Automotive and *** by ***He refused to answer his phone via talkingTexting he responds understanding his consequences*** *** is not my customer*** *** is my customerPlease understand Revdex.com that SD Automotive is providing *** with warranty and service above and beyond was is neededIf *** is willing to abide to hiswarranty he will be provided a vehicle also from *** while his vehicle is worked on As stated in the text between SD Automotive and *** *** "We are still here to help"IHope we can show *** *** that we are a humble small business company willing to help even when his wife *** is complaining that we have not provided them the service necessary to fix his vehicleGOD BLESS and again SD Automotive and *** by *** are here to warranty anything wrong with your *** ***But a complete cancellation cannot be provided due to the fact a running engine and services had been fully completed by SDAutomotive

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ** **i-*** In response to SD Automotive's claim stating that ***'s wife *** is not there client, let me help SD Auto to understand that as soon as they excepted final payment from my credit card that my name was on not ***'s and proceeded to work on my *** that my name is on title papers I became SD automotive's client*** may have been the person that communicated with Sean Sprinkel from SD Automotive but *** was very much a part of the whole processIn regards to Sean telling Jeese about multiple options to cancel was not a optionAs I recall *** was expressing to Sean he wanted to remove our *** because delays and excuses were unreasonableSean then told him he would keep our 50% down payment 0f $because he had already ordered the motor and that the parts would be in soonNow if that's his interpretation of multiple offers to cancel that should explain why we're in this disputeA rental car was never at anytime offered from SD Auto at there expenseSean said he knew of a cheap rental car but never offered it at SD AUTO'S expense.Secondly the slight knocking sound the Sean Sprinkel makes mention of is not so SLIGHT according to other mechanicsIn fact it's so opposite of slight that I'm gonna need my engine replacedI have gotten estimates from reputable mechanics who all stated the same problemThat I'm gonna need a new engineThey also expressed how could SD Automotive let us drive our *** home sounding like this because it was obvious to them that the knocking sound was not suppose to be thereThis is why I refuse to take our *** backIf a company can allow a customer to drive away with a unfinished job claiming that it is a job of completion then I feel totally taken advantage of as this is not our area of expertiseAnother concern is just because *** shook hands with Sean should not be interpreted as a job well doneHe expressed his concerns about the knock upon picking up our *** and Sean proceeded to give more excuses that engines needed to be broken into and bring it back after we do A,B,& CHe also kept giving us the run around saying that WARRANTIES TAKE TIMEI understand greatly about warranties and how warranties work but that's something that's between SD AUTO and whomever they were dealing withAt no time was a written detailed warranty given to *** to reassure us of our investment that was just paid in full forWe should have been taken care of immediately when the problem was brought to there attention which was on the day he picked up our *** or we would never have been in this predicament.Sean Stated the representative told him to tell us the motor had to be broken into and to tell the customer A) to drive our *** until it can't be driven, B) drive our *** for miles which he then changed to miles, C) until the knocking noise clears, NEWSFLASH " the knocking noise is not gonna just disappear according to the other mechanics" *** took our *** back 2-times to show Sean the Knocking noise and oil light is still thereSean avoided Jeese's calls until we were forced to dispute these charges and question his ability to fix our ***Due to months of delays and excuses and not being able to figure out why our *** still has the knocking sound and why my oil light keeps going on my trust in Sean's word has been alteredAs a customer we have given SD AUTOMOTIVE more then enough opportunities to resolve this problem with my *** months in there care then more times after full paymentThis is more then what any customer should have to endure.Sean Sprinkel of SD Automotive states that he provided a job of completion due to a running engineWhen in reality a running engine that knocks that has to be replaced does not justify a job of completionFor all reasons stated we deserve an opportunity to receive a full refund so that we may have another business service us so our *** can be completed the way any consumer deservesThis experience with SD Automotive has been very stressful and although Sean says he is here to help unfortunately I don't see how when after taking our *** back times the knocking sound and oil light problems are still thereWe wish SD Automotive the best in there future endeavors and ask to part in a professional manner and allow us full compensation so that we may both be able to move forward.Thank you*** and *** ***

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ** **i-***
In response to SD Automotive's claim stating that ***'s wife *** is not there client, let me help SD Auto to understand that as soon as they excepted final payment from my credit card that my name was on not ***'s and proceeded to work on my *** that my name is on title papers I became SD automotive's client*** may have been the person that communicated with Sean Sprinkel from SD Automotive but *** was very much a part of the whole processIn regards to Sean telling Jeese about multiple options to cancel was not a optionAs I recall *** was expressing to Sean he wanted to remove our *** because delays and excuses were unreasonableSean then told him he would keep our 50% down payment 0f $because he had already ordered the motor and that the parts would be in soonNow if that's his interpretation of multiple offers to cancel that should explain why we're in this disputeA rental car was never at anytime offered from SD Auto at there expenseSean said he knew of a cheap rental car but never offered it at SD AUTO'S expenseSecondly the slight knocking sound the Sean Sprinkel makes mention of is not so SLIGHT according to other mechanicsIn fact it's so opposite of slight that I'm gonna need my engine replacedI have gotten estimates from reputable mechanics who all stated the same problemThat I'm gonna need a new engineThey also expressed how could SD Automotive let us drive our *** home sounding like this because it was obvious to them that the knocking sound was not suppose to be thereThis is why I refuse to take our *** backIf a company can allow a customer to drive away with a unfinished job claiming that it is a job of completion then I feel totally taken advantage of as this is not our area of expertiseAnother concern is just because *** shook hands with Sean should not be interpreted as a job well doneHe expressed his concerns about the knock upon picking up our *** and Sean proceeded to give more excuses that engines needed to be broken into and bring it back after we do A,B,& CHe also kept giving us the run around saying that WARRANTIES TAKE TIMEI understand greatly about warranties and how warranties work but that's something that's between SD AUTO and whomever they were dealing withAt no time was a written detailed warranty given to *** to reassure us of our investment that was just paid in full forWe should have been taken care of immediately when the problem was brought to there attention which was on the day he picked up our *** or we would never have been in this predicamentSean Stated the representative told him to tell us the motor had to be broken into and to tell the customer A) to drive our *** until it can't be driven, B) drive our *** for miles which he then changed to miles, C) until the knocking noise clears, NEWSFLASH " the knocking noise is not gonna just disappear according to the other mechanics" *** took our *** back 2-times to show Sean the Knocking noise and oil light is still thereSean avoided Jeese's calls until we were forced to dispute these charges and question his ability to fix our ***Due to months of delays and excuses and not being able to figure out why our *** still has the knocking sound and why my oil light keeps going on my trust in Sean's word has been alteredAs a customer we have given SD AUTOMOTIVE more then enough opportunities to resolve this problem with my *** months in there care then more times after full paymentThis is more then what any customer should have to endureSean Sprinkel of SD Automotive states that he provided a job of completion due to a running engineWhen in reality a running engine that knocks that has to be replaced does not justify a job of completionFor all reasons stated we deserve an opportunity to receive a full refund so that we may have another business service us so our *** can be completed the way any consumer deservesThis experience with SD Automotive has been very stressful and although Sean says he is here to help unfortunately I don't see how when after taking our *** back times the knocking sound and oil light problems are still thereWe wish SD Automotive the best in there future endeavors and ask to part in a professional manner and allow us full compensation so that we may both be able to move forwardThank you
*** and *** ***

To *** ***
Thank you for your quick response*** has no documents to show that he called Sean asking to take our *** out of his care because that was all verbalSean also said if he takes it he would have to keep our deposit because the *** engine was on order for the second timeHe saiid the first motor that he ordered was cracked so he had to order another engineSo because he treated to keep our deposit and he ordered another motor and it was gonna be here any day now that left us with no options especially with our deposit being forfeited, but no written documents to prove what was said*** was never provided a warranty upon receiving our *** only the inflated invoice "no warranty excepted was provided to *** and that's what I expressed in my earlier letter to you,because Sean told *** don't worry the sound would go away because it's a new engine that needed to be broken intoWe are not mechanics that's why *** took his word that the sound would go awayIn Sean's letter to you he states upon *** receiving the *** that "*** was concerned about a slight knocking noise coming from the engine" that statement shows the concern to Sean from SD Auto about the noise that's coming from the engine that was just installed on the day he picked up the *** after months of SD Automotive's installation of services renderedThe invoice I have states that the knocking sound is coming from the main bearings which is located in the engineMy engine is what was provided by Sean from SD AutoNo knocking should have occurred and because upon receiving our *** the sound was already identified and brought to Sean's attention and he acknowledged it but just said "just drive it to the engine breaks in and you put the miles on then I'll change the oil" He should have never released our *** to us knowing that the sound was there.That is what the other mechanic told me and he also stated that on his invoiceThank you for clarification and I will get all supporting statements and invoices to you hopefully by tomorrowThank you for your time

To Revdex.com
No work order or written invoice was provided to usWe kept asking and Sean kept saying don't worry it's a lifetime warrantyOnly after Revdex.com was contacted was the first time this warranty was revealedSD Automotives response letter to Revdex.com he then outlined what he provided to usHe stated in the letter you received that
1) we received a upgraded warrantied engine,
2) That a exceptional lifetime warranty upon all labor work done
3) A year unlimited miles warranty on the engine
Although this warranty has now surfaced in writing and has given SD Automotive a total of months and attempts to figure out what the problems areI'm not confident that given more opportunities with SD Auto the problems would be resolved, and I would be right back were we started trying to resolve the problemAt this time I feel confident in another establishment being that they have already expressed what the problems were without going into details with themThey asked me certain questions that were happening without disclosing what was happeningI just want an opportunity to believe that by bringing awareness to Revdex.com that I would be able to have restitution in this matter.
Thank you
***

To Revdex.comNo work order or written invoice was provided to us. We kept asking and Sean kept saying don't worry it's a lifetime warranty. Only after Revdex.com was contacted was the first time this warranty was revealed. SD Automotives response letter to Revdex.com he then outlined what he provided to us. He stated in the letter you received that 1) we received a upgraded warrantied engine, 2) That a exceptional lifetime warranty upon all labor work done3) A 3 year unlimited miles warranty on the engineAlthough this warranty has now surfaced in writing and has given SD Automotive a total of 10 months and 3 attempts to figure out what the problems are. I'm not confident that given more opportunities with SD Auto the problems would be resolved, and I would be right back were we started trying to resolve the problem. At this time I feel confident in another establishment being that they have already expressed what the problems were without going into details with them. They asked me certain questions that were happening without disclosing what was happening. I just want an opportunity to believe that by bringing awareness to Revdex.com that I would be able to have restitution in this matter. Thank you [redacted]

To [redacted]I apologize I reread your email and misunderstood what was asked about invoices and statements. I previously wrote [redacted] did not except SD Automotives warranty, because [redacted] did not physically receive a copy of a warranty. He was told by Sean he has a lifetime warranty and excepted his WORD about the warranty no receipt or invoice of a warranty was given by Sean. Sean stated in his letter to Revdex.com that upon [redacted] receiving his [redacted] they 1) shook hands payment delivered, warranty provided 3)[redacted]'s concern about a slight knocking noise coming from the engine. The engine that the knocking sound was coming from was provided from SD Automotive as that was the reason my [redacted] was in SD Autos shop for 8 months. Delays are understandable and unforeseen but 8 months in SD Autos care my engine should have been running perfectly as Sean had more then enough time to check and double check any kind of noise before calling [redacted] to tell him our car was done and ready to be picked up. When [redacted] asked Sean what was that knocking noise Sean said that sound is from the engine and it has to be broken into. He instructed him to drive it for so many miles then the sound should go away. Because of the warranty that Sean spoke of [redacted] took the [redacted] back on 3 different occasions while Sean continued to fix the problem unfortunately the knocking noise coming from the engine never got fixed.After the 4th attempt at the so called warranty that was being provided and the non response to our phone calls [redacted] texted Sean asking for some kind of communication because we still needed this matter to be resolved. Sean mislead [redacted] through the whole process as to he was not able to figure out how to fix our motor or where the sound was coming from he needed to Wait on representatives to walk him through to help figure out the problem. Sean lead us to believe he was a mechanic in full control and knows what he's doing but with our experience it raises the question of does he really know what he's doing especially after taking our [redacted] to other mechanics and they immediately was able to assess the knocking noise  and all expressed along the lines of basically the same thing the MAIN BEARINGS...they didn't go to any representatives to ask them what the problems were. But yet when [redacted] asked Sean He said "I don't know" he had to go ask the representatives. He then asked to get a copy of the invoices that we got from the other mechanics. Sean kept our [redacted] for 8 months. Knocking notice was there upon receiving our [redacted] after 8 months. Verbal warranty excepted nothing in writing Sean then attempted to fix our [redacted] 3 times. 4th attempt Sean is waiting on direction from representatives. We decided to get other mechanics assessments they expressed knocking noise was from the engine and it's a safety issue and it could cause a accident. We then realized it would be in our best interest due to what was said to us and everything we have been going through for the past 10 months now that Sean from SD Automotive's services would put my family in danger because according to another Auto Shop they said "Sean should have never released my [redacted] from his shop.

To [redacted]
I apologize I reread your email and misunderstood what was asked about invoices and statements. I previously wrote [redacted] did not except SD Automotives warranty, because [redacted] did not physically receive a copy of a warranty. He was told by Sean he has a lifetime warranty and excepted his WORD about the warranty no receipt or invoice of a warranty was given by Sean. Sean stated in his letter to Revdex.com that upon [redacted] receiving his [redacted] they 1) shook hands payment delivered, warranty provided 3)[redacted]'s concern about a slight knocking noise coming from the engine. The engine that the knocking sound was coming from was provided from SD Automotive as that was the reason my [redacted] was in SD Autos shop for 8 months. Delays are understandable and unforeseen but 8 months in SD Autos care my engine should have been running perfectly as Sean had more then enough time to check and double check any kind of noise before calling [redacted] to tell him our car was done and ready to be picked up. When [redacted] asked Sean what was that knocking noise Sean said that sound is from the engine and it has to be broken into. He instructed him to drive it for so many miles then the sound should go away. Because of the warranty that Sean spoke of [redacted] took the [redacted] back on 3 different occasions while Sean continued to fix the problem unfortunately the knocking noise coming from the engine never got fixed.
After the 4th attempt at the so called warranty that was being provided and the non response to our phone calls [redacted] texted Sean asking for some kind of communication because we still needed this matter to be resolved. Sean mislead [redacted] through the whole process as to he was not able to figure out how to fix our motor or where the sound was coming from he needed to Wait on representatives to walk him through to help figure out the problem. Sean lead us to believe he was a mechanic in full control and knows what he's doing but with our experience it raises the question of does he really know what he's doing especially after taking our [redacted] to other mechanics and they immediately was able to assess the knocking noise  and all expressed along the lines of basically the same thing the MAIN BEARINGS...they didn't go to any representatives to ask them what the problems were. But yet when [redacted] asked Sean He said "I don't know" he had to go ask the representatives. He then asked to get a copy of the invoices that we got from the other mechanics. 
Sean kept our [redacted] for 8 months. Knocking notice was there upon receiving our [redacted] after 8 months. Verbal warranty excepted nothing in writing Sean then attempted to fix our [redacted] 3 times. 4th attempt Sean is waiting on direction from representatives. We decided to get other mechanics assessments they expressed knocking noise was from the engine and it's a safety issue and it could cause a accident. We then realized it would be in our best interest due to what was said to us and everything we have been going through for the past 10 months now that Sean from SD Automotive's services would put my family in danger because according to another Auto Shop they said "Sean should have never released my [redacted] from his shop.