Sears Service Center & Repair

Business responded to complaint See attached.Business response copied and pasted below by Revdex.com staff 8/25/15.Renewal by AndersenWINDOW REPLACEMENT an AndersenCompany Revdex.com Euclid Ave., 4th FlCleveland, OH To whom it may concern, Tuesday, August 18th, A complaint was recently made about our business (complaint number [redacted] )wanted to write and let you know that this issue has been resolvedWe are sending a service technician out to Mr [redacted] 's home on 8/22/and Mr [redacted] has committed to taking care of the stainingIf you need any further information, please let me knowThank you, Daniel B [redacted] Renewal by Andersen Cloverleaf Pkwy., Suite Valley View, OH

---------- Forwarded message ----------From: [redacted] Date: Thu, Oct 12, at 5:PMSubject: responseTo: "[email protected]" Hello MsD [redacted] I was given a message that you have been trying to contact our local Branch here in Cleveland in regards to a customer named: [redacted] I have not personally received any emails or calls regarding this client I did pull his contact record and it appears we closed a service ticket with him on 8/28/ Please confirmRegards, [redacted] | Renewal by AndersenBranch General Manager | Cleveland, OH [redacted]

Consumer sent the following update:I ended up talking to Eric in the accounts receivables at there corporate officeWe talked for quite awhile about my situation and we came to a resolutionWe agreed to $reduction in the amount owed bringing the total down to from I had tried to get a hold of a corporate number but was never able toAll this could have been avoided if I would have talked to them in the first placeThank You, [redacted]

At no time did this office inform the customer of removing the front or back door and installing them all over We were to remove the exterior trim and show the homeowner that the rough opening was properly insulated then install the new storm door The front door interior trim was to be painted by one of our vendorsThis was not to be done at the same time as the storm door installationWe have made good faith to respond to the customers complaint and have taken actionAt this point I have deferred this file to Andersen Corporate for further review

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Renewal by Andersen of Cleveland has been actively responding to the *** Family in regards to ice/moisture forming on their exterior aluminum framed Provia Brand Storm Door installed in December 2017. We have responded to every call appropriately and made numerous visits in regards
to their concerns. Based off our tech's inspection on 1/14/18, a new insulated storm door has been ordered. Unfortunately, an aluminum storm door does not have the ability to be connected to a heat source as it sits on the exterior of the main door slab. Storm doors are exposed to the elements year round. In this situation it appears the interior door is opened which allows the moist interior air bond to the cold source being the exposed aluminum storm door. The recommended average interior humidity level is based off the time of the year. This particular home tested at 52% Humidity. Renewal by Andersen of Cleveland has returned every call during business hours, and has made every effort to meet the customers demands. Once the new storm door arrives, we will schedule the customer and promptly install it

L***, Jason3:PM to me *** ***: Called numerous time and left multiple emailsOffering $for security system that is outside of the scope of our business as was told to her at point and after

*** *** 1:PM (hours ago)to me Wanted to let you know that I would like to cancel the above complaint as the problem has been solved today The staining man, George was out and stained my window It is PERFECT He did a wonderful job and
I am completely pleased with him and the man who installed the window Both would get my highest recommendations any time T hank you

This consumer message was received via email by Revdex.com staff member ** and is a copy/paste.*** has never been at our house so can not attest to what said by Dean in my kitchenHe is right though nothing had been said about the front doorThis just goes to get another example of the lack of communicationWe have had the door inspected by another contactor and there is much more serious issue that we had to get our homeowners insurance involvedOur insurance and lawyer had suggested not to discuss this further and our attorney will be in touch

Business responded to complaint Wanted to let you know that we are all finished up at this customer’s homePlease let us know if you hear anything further from him. Thank you very much! Jen S*** RSR LeadCleveland CORO

Consumer sent the following update:I ended up talking to...

Eric in the accounts receivables at there corporate office. We talked for quite awhile about my situation and we came to a resolution. We agreed to $1000 reduction in the amount owed bringing the total down to 8920 from 9920. I had tried to get a hold of a corporate number but was never able to. All this could have been avoided if I would have talked to them in the first place. Thank You,[redacted]

Business responded to complaint.  See attached.Business response copied and pasted below by Revdex.com staff 8/25/15.Renewal by Andersen. WINDOW REPLACEMENT an AndersenCompany Revdex.com 2800 Euclid Ave., 4th Fl. Cleveland, OH 44115 To whom it may concern, Tuesday,...

August 18th, 2015 A complaint was recently made about our business (complaint number [redacted]). wanted to write and let you know that this issue has been resolved. We are sending a service technician out to Mr. [redacted]'s home on 8/22/15 and Mr. [redacted] has committed to taking care of the staining. If you need any further information, please let me know. Thank you, Daniel B[redacted] Renewal by Andersen 5480 Cloverleaf Pkwy., Suite 1 Valley View, OH 44125

---------- Forwarded message ----------From: [redacted]Date: Thu, Oct 12, 2017 at 5:02 PMSubject: responseTo: "[email protected]" <[email protected]>Hello Ms. D[redacted]
 I was given a message that you have been trying to contact our local...

Branch here in Cleveland in regards to a customer named:  [redacted] I have not personally received any emails or calls regarding this client.     I did pull his contact record and it appears we closed a service ticket with him on 8/28/17 .  Please confirm. Regards,[redacted] | Renewal by AndersenBranch General Manager | Cleveland, OH[redacted]

This is a Virginia Client which has nothing to do with Ohio as we are all independent to each territory.

At no time did this office inform the customer of removing the front or back door and installing them all over.  We were to remove the exterior trim and show the homeowner that the rough opening was properly insulated then install the new storm door.  The front door interior trim was to be painted by one of our vendors.. This was not to be done at the same time as the storm door installation. We have made good faith to respond to the customers complaint and have taken action. At this point I have deferred this file to Andersen Corporate for further review.