SedonaBeautySecrets.com

A full refund would be in the amount of $105.22, not $ In either case, there has not been a refund issued because I check my account every few daysAs of 3:pm on September 15, you have not issued a refund!!!

Tell us why here...Ms [redacted] We recently received your complaint # [redacted] from the Revdex.com regarding your Sedona Beauty Secrets AccountWe take complaints very seriously and we hope this response will provide you with additional informationAccording to our records, we received your order on December 30, The terms of the offer that you agreed to at the time of your order clearly state that you were to have an day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $eight days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to According to our records the first contact we had requesting the cancelation of your account was on January 6, At the time you canceled your account, we issued you a return merchandise authorization number (both through a live customer service representative and through a follow up email) so you could return your shipment to avoid any further chargesUsing this method, you will incur no charges for the productAn email was sent to your email address with full instructions to return your package If you should need further assistance, please contact our Customer Service CenterWe're happy to assist you in any way we can Sincerely, Chantel S [redacted] Sedona Beauty Secrets

Ms [redacted] , We recently received your complaint # [redacted] from the Revdex.com regarding your Sedona Beauty Secrets AccountWe take complaints very seriously and we hope this response will provide you with additional informationAccording to our records, we received your order on January 13, The terms of the offer that you agreed to at the time of your order clearly state that you were to have an day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $eight days from the date of your order processing for the product.” When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually done what they are stating they didIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist youSince we did not hear from you during your trial period, you were charged $on January 26, The first time we heard from you regarding the cancelation of your account was on January 27, when you canceled your account with a representativeYour account was immediately canceled and you have not received any shipments or charges since thenAs a courtesy, we have provided you with a full, immediate refund of $on the full charge and request you send the product backYour account remains canceled and you will not receive any further shipments or charges Chantel N [redacted] Sedona Beauty Secrets

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am not happy with this because when I ordered the product that I actually paid for it did state that I would be charged 94.31,if it stated that I would have never ordered the the product Regards, [redacted]

MsWarren, We recently received your complaint from the Revdex.com regarding your Sedona Beauty Secrets accountWe take complaints very seriously and we hope this response will provide you with additional information We received your order on March 6, The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $eight days from the date of your order processing for the product.” Our purchase terms also specify that if you cancel your account within the trial period you will be required to return the included day supply within days of the cancelation date These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually done what they are stating they didIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you Since we did not hear from you during your trial period, you were charged $on March 14, The first time we heard from you regarding the cancelation of your account was on March 16, after you had already been chargedYour account was immediately canceled and you have not received any shipments or charges since then At that time we reminded you of the terms of the offer that were agreed to at the time of your order which state that once the trial period has ended, product from the initial shipment is not eligible for a return or a refund However, in an effort to maintain our standard for customer satisfaction we made an exception and allowed you to return your product for a refund or to receive a partial refund in lieu of returning the product Your return has been received back and a refund of $has been issued back to your cardPlease allow 7- business days for this refund to reflect on your statement [redacted] Sedona Beauty Secrets

I've ordered sedona beauty secrets on 2/3/14, and canceled the order on 2/11/I called to get the authorization number and ask for a full refund, because I've never opened the packageThey said that I will get only $from $they charged my credit card because I've canceled on the eight day, when I had days trialWhen I told them that I received the actual package on 2/6/14, which gave me days trial, they said that the trial is calculated from the day I've placed the order, not the day I received the packageThe person who answered the call was very rude, and did not have any customer service skillsI am very unhappy with this company, because I never experienced before not getting the full refund for something I've never usedI hope they will never get accredited by Revdex.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Provide details of why you are not satisfied with this resolution.]its a lie and they got their product back,I also paid them nine dollars for another product so I wouldn't have to mail both back their intial scam was for a free sample for and it turned into dollars and change ask them about that I paid them nine something for one and sent the other back I thank you for your help and appreciate any further help Regards, [redacted]

I am unable to find an account in our system for youPlease provide the customer information provided at the time of order so that I may address your concerns

Ms [redacted] , We recently received your complaint # [redacted] from the Revdex.com regarding your Sedona Beauty Secrets AccountWe take complaints very seriously and we hope this response will provide you with additional informationAccording to our records, we received your order on November 7, The terms of the offer that you agreed to at the time of your order clearly state that you were to have an day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $eight days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed toWhen you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually done what they are stating they didIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist youSince we did not hear from you during your trial period, you were charged $on November 15, 2015.The first time we heard from you regarding the cancelation of your account was on November 27, when you canceled your account with a representativeYour account was immediately canceled and you have not received any shipments or charges since thenThe representative reminded you of the terms of the offer that were agreed to at the time of your order and offered a 60% refund on your charge in lieu of returning the product for a full refund You accepted that offer and a refund of $was issued on November 27, 2015.Your account remains canceled and you will not receive any further shipments or charges.Sincerely, Chantel S [redacted] Sedona Beauty Secrets

Tell us why here...Ms. [redacted] We recently received your complaint # [redacted] from the RevDex.com regarding your Sedona Beauty Secrets Account. We take complaints very seriously and we hope this response will provide you with additional information. According to our records, we received... your order on December 30, 2016. The terms of the offer that you agreed to at the time of your order clearly state that you were to have an 8 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $94.31 eight days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. According to our records the first contact we had requesting the cancelation of your account was on January 6, 2016. At the time you canceled your account, we issued you a return merchandise authorization number (both through a live customer service representative and through a follow up email) so you could return your shipment to avoid any further charges. Using this method, you will incur no charges for the product. An email was sent to your email address with full instructions to return your package. If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can. Sincerely, Chantel S [redacted] Sedona Beauty Secrets

MsEspinosa, We recently received your complaint #from the Revdex.com regarding your Sedona Beauty Secrets AccountWe take complaints very seriously and we hope this response will provide you with additional informationAccording to our records, we received your order on January 1, The terms of the offer that you agreed to at the time of your order clearly state that you were to have an day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $eight days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed toWhen you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually done what they are stating they didIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist youSince we did not hear from you during your trial period, you were charged $on January 9, The first time we heard from you regarding the cancelation of your account was on January 9, when you canceled your account with a representativeYour account was immediately canceled and you have not received any shipments or charges since thenAs a courtesy, we have provided you with a full refund of $on the full chargeYour account remains canceled and you will not receive any further shipments or charges Sincerely, Chantel S [redacted] Sedona Beauty Secrets

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Ms***, We do not have any record that you have emailed or faxed us a copy of your return shipping receipt showing the amount paid for return shippingOnce received we will be able to send you a reimbursement check within weeks

Mr***, We recently received your complaint #*** from the Revdex.com regarding your Sedona Beauty Secrets AccountWe take complaints very seriously and we hope this response will provide you with additional informationAccording to our records, we received your order on June 24,
The terms of the offer that you agreed to at the time of your order clearly state that you were to have a day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $ten days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our product When you ordered the product you also clicked a button indicating that you agreed to the terms of the offerWhen a customer clicks that button we must assume that they have actually read what they are agreeing to Since we did not hear from you during your trial period, you were charged $on July 4, You were then enrolled into our monthly shipment program and received one additional package at the cost of $ The first time we heard from you regarding the cancelation of your account was on August 8, when you canceled your account with a representative The representative reminded you of the terms of the offer that were agreed to at the time of your order and offered a full refund on your charge by returning the product. You accepted that offer and you were provided with full return instructions We have received your package back, therefore, we have provided you with a full, immediate refund of $ Your account remains canceled and you will not receive any further shipments or charges Sincerely, Sedona Beauty Secrets

Ms***, We recently received your complaint #*** from the Revdex.com regarding your Sedona Beauty Secrets accountAccording to our records, we received your order on April 4, The terms of the offer that you agreed to at the time of your order clearly state that you were to
have a day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $fifteen days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to When you ordered the product you also clicked a button indicating that you agreed to the terms of the offerWhen a customer clicks that button we must assume that they have actually read what they are agreeing toIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you Since we did not hear from you during your trial period, you were charged $on April 14, According to our records the first contact we had requesting the cancellation of your account was on April 14, when you cancelled with a representativeYour account was immediately cancelled and you have not received any shipments or charges since then As a courtesy, the representative provided you with a 60% refundYou were refunded $56.59 on April 14, Your account remains canceled and you will not receive any further shipments or charges Thank you, Customer Service Team ###-###-####

Ms***, I apologize that someone in your household used your card to place an order. The order passed the address
and IP verification we do to ensure that the order is legitimateMs*** checked a box when ordering the product stating that she was using her own card, and is ultimately responsible for the order if she failed to abide by our termsWe received this order on July 22, and shipped the package the next day.The terms of the offer that were agreed to at the time of this order clearly state that we offer a one week trial period starting from the date of order processing in which Ms*** could cancel the account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $eight days from the date of your order processing for the product.” Our purchase terms also specify that if the account is canceled within the trial period you will be required to return the included day supply within days of the cancelation dateThese terms were presented to Ms*** in multiple places on our website when she ordered our productAdditionally, she was sent an order confirmation email after the order was completed that provided a full written version of the terms she agreed toWhen Ms*** ordered the product she also checked a box indicating that she had read and agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually done what they are stating they didIf there was any confusion with the terms Ms*** could have called our customer service team and they would have been happy to assist her.Since we did not hear from anyone during the trial period, the account was charged $on July 30, The first time we heard from anyone regarding the cancelation of the account was when our automated phone system was used on August 9, after the account had already been chargedYour account was immediately canceled and you have not received any shipments or charges since then.Our records show that the first time we were contacted to request a refund was on August 14, At that time we reminded Ms*** of the terms of the offer that were agreed to at the time of the order which state that once the trial period has ended, product from the initial shipment is not eligible for a return or a refund.However, in an effort to maintain our standard for customer satisfaction we made an exception and allowed Ms. *** to return the product for a full refund or to receive a 35% refund in lieu of returning the productMs. *** accepted the 35% refund option.We did not hear from anyone again regarding this account until October 30, At this point the account was over days oldWere there any concern about the refund that was issued to this account, we would have expected to hear from someone in a reasonable time frame.I apologize but you are not eligible for any additional refundYour account remains canceled and you will not receive any further shipments or chargesAdditionally we are notresponsible for bank imposed fees*** *** Sedona BeautySecrets

Ms***, We recently received your complaint from the Revdex.com regardingyour Sedona Beauty Secrets accountWe take complaints very seriously and wehope this response will provide you with additional information. We received your order on January 14,
2014and shipped your package the same day.The terms of the offer that you agreed to at the time of your order clearlystate that you were to have a one week trial period starting from the date ofyour order processing in which you could cancel your account to avoid furthercharges. They also indicate that “youmust take affirmative action to avoid further charges or you will be charged inthe amount of $eight days from the date of your order processing for theproduct.” Our purchase terms alsospecify that if you cancel your account within the trial period you will berequired to return the included day supply within days of the cancelationdateThese terms were presented to you in multiple places on ourwebsite when you ordered our productAdditionally, you were sent an orderconfirmation email after your order was completed that provided a full writtenversion of the terms you agreed toWhen you ordered the product you also checked a box indicatingthat you had read and agreed to the terms of the offerWhen a customer checksthat box we must assume that they have actually done what they are stating theydidIf there was any confusion with the terms you could have called ourcustomer service team and they would have been happy to assist youSince we did not hear from youduring your trial period, you were charged $on January 22, Thefirst time we heard from you regarding the cancelation of your account was on February1, after you had already been chargedYour account was immediatelycanceled and you have not received any shipments or charges since then.At that time we reminded you ofthe terms of the offer that were agreed to at the time of your order whichstate that once the trial period has ended, product from the initial shipmentis not eligible for a return or a refund.However, in an effort to maintainour standard for customer satisfaction we made an exception and allowed you toreturn your product for a refund or to receive a $refund in lieuof returning the productYou accepted the $refund option.I apologize but you are noteligible for any additional refundYour account remains canceled and you willnot receive any further shipments or charges***
***Sedona BeautySecrets

Ms***, We recently received your complaint #*** from the Revdex.com regarding your Sedona Beauty Secrets AccountWe take complaints very seriously and we hope this response will provide you with additional informationAccording to our records, we received your order on
January 13, The terms of the offer that you agreed to at the time of your order clearly state that you were to have an day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $eight days from the date of your order processing for the product.” When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually done what they are stating they didIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist youSince we did not hear from you during your trial period, you were charged $on January 26, The first time we heard from you regarding the cancelation of your account was on January 27, when you canceled your account with a representativeYour account was immediately canceled and you have not received any shipments or charges since thenAs a courtesy, we have provided you with a full, immediate refund of $on the full charge and request you send the product backYour account remains canceled and you will not receive any further shipments or charges Chantel N*** Sedona Beauty Secrets

Mr***, We have received your response from the Revdex.com and take your complaint seriously. In an effort to assist you we have already cancelled your account and you will not receive any further chargesYou have been issued a full refund of $94.31, minus the shipping cost of $We do not refund shipping and handling costs, this money goes to the postal service We apologize for any confusion, and always do our best to resolve any customer complaint or concern in a timely mannerIf there is anything more you need please feel free to call our customer service at ###-###-####We're happy to assist you in any way we can. Sincerely, Sedona Beauty Secrets

Mr***, We recently received your complaint #
12pt;">*** from the Revdex.com regarding your Sedona Beauty Secrets AccountWe take complaints very seriously and we hope this response will provide you with additional informationAccording to our records, we received your order on June 24, The terms of the offer that you agreed to at the time of your order clearly state that you were to have a day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $ten days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our product
When you ordered the product you also clicked a button indicating that you agreed to the terms of the offerWhen a customer clicks that button we must assume that they have actually read what they are agreeing to
Since we did not hear from you during your trial period, you were charged $on July 4, You were then enrolled into our monthly shipment program and received one additional package at the cost of $ The first time we heard from you regarding the cancelation of your account was on August 8, when you canceled your account with a representative
The representative reminded you of the terms of the offer that were agreed to at the time of your order and offered a full refund on your charge by returning the product. You accepted that offer and you were provided with full return instructions We have received your package back, therefore, we have provided you with a full, immediate refund of $ Your account remains canceled and you will not receive any further shipments or charges Sincerely, Sedona Beauty Secrets