Seljan Tool Company, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I have contacted Amazon. Their response was that they will not help me. I don't have buyer's remorse, and I don't really want my money back. I just want the product to perform how it should. I would be willing to send it back, if you are willing to fix it. Please, let me know if this is an option. My son doesn't want it anymore. I know someone who is interested in it, but it needs to be in working order. We tried working with you that exceeded the time frame to return it to Amazon
Regards,
*** ***

The customer purchased the CCooler from AmazonThe Amazon store was not our storeWe sell Ccoolers through our own E-storehttp://c3customcoolers.com/ for a much lower price than this customer paidWe have contacted Amazon and the store that sold this cooler no longer existsWe have
seen this beforeSomeone purchases a CCooler on our store and then resells it through Amazon at a much higher cost.http://www.amazon.com/Qt-NFL-Rover-Cooler-Team/dp/B00M8IH9CO/ref=sr_1_4?ie=...⇄ storehttp://c3customcoolers.com/products/green-bay-packersOur cost to any reseller is $That is the amount we received for this coolerBecause we work with our customers when there is an issue we did send the replacement parts and then a second new cooler at no cost and paid the $for shippingThe cooler they returned worked fineWe still have it and can send a video of it doing everything it is supposed to doWe have made and sold over 10,coolers and have not ever seen the problem they claimedTo have this problem twice is not conceivable. We have been in contact very recently with Amazon regarding this issue and they told us they were willing to work with the customer to come to a resolutionTo date, the customer has not done that.Best Regards,*** ***PresidentSeljan CompanyMy opinion is based on the cost that they paid they either have buyers remorse or found it online at our E-store for a much lower price and want their money back

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Thank you for your cooperation in this matter. Would it be possible to have the cooler picked up from my son's house. He is able to work from home and would be available to be there for the package pick up. His contact information is *** *** *** *** *** *** *** ***Phone is ###-###-####Email is ***. Again, thank you
Regards,
*** ***

We would be happy to review and repair the CRover at no cost to the customerI have cc'd this response to Erin Stai who is the director of our Ccooler product lineShe will arrange shipping both waysWe will request Amazon to remove any unauthorized resellers of Cproducts.Best Regards,*** ***President & CEOSeljan Company Inc

The customer purchased the CCooler from AmazonThe Amazon store was not our storeWe sell Ccoolers through our own E-storehttp://c3customcoolers.com/ for a much lower price than this customer paidWe have contacted Amazon and the store that sold this cooler no longer existsWe have
seen this beforeSomeone purchases a CCooler on our store and then resells it through Amazon at a much higher cost.http://www.amazon.com/Qt-NFL-Rover-Cooler-Team/dp/B00M8IH9CO/ref=sr_1_4?ie=...⇄ storehttp://c3customcoolers.com/products/green-bay-packersOur cost to any reseller is $That is the amount we received for this coolerBecause we work with our customers when there is an issue we did send the replacement parts and then a second new cooler at no cost and paid the $for shippingThe cooler they returned worked fineWe still have it and can send a video of it doing everything it is supposed to doWe have made and sold over 10,coolers and have not ever seen the problem they claimedTo have this problem twice is not conceivable. We have been in contact very recently with Amazon regarding this issue and they told us they were willing to work with the customer to come to a resolutionTo date, the customer has not done that.Best Regards,*** ***PresidentSeljan CompanyMy opinion is based on the cost that they paid they either have buyers remorse or found it online at our E-store for a much lower price and want their money back

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Thank you for your cooperation in this matter. Would it be possible to have the cooler picked up from my son's house. He is able to work from home and would be available to be there for the package pick up. His contact information is *** *** *** *** *** *** *** ***Phone is ###-###-####Email is ***. Again, thank you
Regards,
*** ***

We would be happy to review and repair the CRover at no cost to the customerI have cc'd this response to Erin Stai who is the director of our Ccooler product lineShe will arrange shipping both waysWe will request Amazon to remove any unauthorized resellers of Cproducts.Best Regards,[redacted]President & CEOSeljan Company Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I have contacted Amazon.  Their response was that they will not help me.  I don't have buyer's remorse, and I don't really want my money back.  I just want the product to perform how it should.  I would be willing to send it back, if you are willing to fix it.  Please, let me know if this is an option.  My son doesn't want it anymore.  I know someone who is interested in it, but it needs to be in working order.  We tried working with you that exceeded the time frame to return it to Amazon.
Regards,
[redacted]

Review: I purchased a remote controlled Raven's Cooler from this company as a Birthday gift for my son in August of 2015 for $501.88 through Amazon. The cooler will move forward and backward but will not turn left to right. My son contacted the company, and they sent a part to correct the problem but did not. The company then sent a second cooler that had the same issue. The second cooler has been sent back. I still have the original cooler, because this company is refusing to refund my money. My son has been trying to work with this company for six months without any resolution. I have also contacted them recently, and they continue to refuse to issue a refund. I have also contacted Amazon, but it is out of the 30 day return policy. Any help that you provide, would be very much appreciated. Please feel free to contact me by phone or email. Thank you in advance.Desired Settlement: Refund

Business

Response:

The customer purchased the C3 Cooler from Amazon. The Amazon store was not our store. We sell C3 coolers through our own E-store. http://c3customcoolers.com/ for a much lower price than this customer paid. We have contacted Amazon and the store that sold this cooler no longer exists. We have seen this before. Someone purchases a C3 Cooler on our store and then resells it through Amazon at a much higher cost.http://www.amazon.com/Qt-NFL-Rover-Cooler-Team/dp/B00M8IH9CO/ref=sr_1_4?ie=...⇄ storehttp://c3customcoolers.com/products/green-bay-packersOur cost to any reseller is $292.50. That is the amount we received for this cooler. Because we work with our customers when there is an issue we did send the replacement parts and then a second new cooler at no cost and paid the $38 for shipping. The cooler they returned worked fine. We still have it and can send a video of it doing everything it is supposed to do. We have made and sold over 10,000 coolers and have not ever seen the problem they claimed. To have this problem twice is not conceivable. We have been in contact very recently with Amazon regarding this issue and they told us they were willing to work with the customer to come to a resolution. To date, the customer has not done that.Best Regards,[redacted]PresidentSeljan CompanyMy opinion is based on the cost that they paid they either have buyers remorse or found it online at our E-store for a much lower price and want their money back.

Consumer

Response: