Sempris LLC

I am rejecting this response because:I need more information about what the Pulse day membership provided meI am years old and am unable to remember all the detailsThank you

Initial Business Response / [redacted] (1000, 8, 2015/11/24) */ November 24, Revdex.com of Minnesota and North Dakota c/o Mr [redacted] SRiver Ridge Circle Burnsville, MN Re: Ms [redacted] Case Number [redacted] Dear Mr***: We are responding to your inquiry dated 11/12/While investigating cr [redacted] , we confirmed that an order was placed for a Ms [redacted] for a Budget Savers 14-day trial membership on 10/19/Membership materials were sent to Ms [redacted] at her current address for reviewAfter the 14-day trial period had ended, Ms [redacted] then began to be billed at $per month as detailed in the membership materials, as well as detailed on the sales callMs [redacted] 's membership has been cancelled and she will not be billed again in the future On the complaint form, Ms [redacted] indicates that her account was billed times in the amount of $Please note that the disputed amount exceeds what Ms [redacted] was actually charged for her Budget Savers membershipWe presume this was an unintentional error Sempris prides itself on providing outstanding customer service and fair resolution to all customer inquiriesThis membership was canceled on 11/10/and will not be billed again in the futureMoreover, on 11/10/15, Sempris issued a refund to adjust this card account to reflect a credit for $for the Budget Savers membershipThis represents a refund of $29.95, which is the total amount paid to date for the Budget Savers membershipPlease recognize that Sempris has refunded this order in fullIndividual banks, though, post credits with varying timelinessMs [redacted] should, therefore, direct any questions regarding the posting of her refund and its timing to her financial institution We trust our good faith actions bring this matter to a satisfactory resolution Sincerely, David [redacted] Director of Call Center Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/12/03) */

March 14, Revdex.com of Minnesota and North Dakota c/o Mr [redacted] SRiver Ridge Circle Burnsville, MN Re: Mr [redacted] Case Number [redacted] Dear Mr***: We are responding to your inquiry dated 2/28/ While investigating cr [redacted] , we confirmed that an order was placed for a Mr [redacted] for a Value Plus 30-day trial membership on 7/11/ Membership materials were sent to Mr [redacted] at his current address for review and confirmed as delivered by the United States Postal Service OneCode Confirm® service After the 30-day trial period had ended, Mr [redacted] then began to be billed at $per month as detailed in the membership materials, as well as detailed on the sales call After reviewing the file associated with Mr [redacted] ’s order for our service, he provided his electronic signature, as well as the full 16-digits of the Visa card to be debited for his purchase and authorized charges to be placed to this card for his Value Plus membership Contrary to Mr [redacted] ’s assertions, during the sales presentation for Value Plus, Mr [redacted] unambiguously consents to enrollment after all material terms and conditions of the membership offer had been disclosed Sempris prides itself on providing outstanding customer service and fair resolution to all customer inquiries This membership was canceled on 2/20/per Mr [redacted] ’s request and will not be billed again in the future On 2/24/17, prior to our receipt of your correspondence, we mailed Mr [redacted] a cancellation confirmation for Value Plus, which provided Mr [redacted] the opportunity to request further review of his enrollment, even though he clearly consented by providing the full 16-digits of his Visa card as his electronic signature during the sales callAs part of our routine refund process, on 3/8/17, we mailed Mr [redacted] a refund request form in response to his request for further reviewOnce we have received the completed refund request form, we will review our records and process Mr [redacted] ’s request accordingly We trust our good faith actions bring this matter to a satisfactory resolution Sincerely, David [redacted] Director of Call Center Operations and Consumer Affairs Sempris, LLC

I am rejecting this response because: I called them back the same night-told them I only wanted the light barsAnd ask the total for themI called them back 3-times in December, was told they were back-ordered and wouldn’t be in til JanuaryTold them again that was all I orderedCalled again in January and finally got themWas sent some specials that I didn’t even order and threw it all away, didn’t even open itDidn’t order it

May 27, Revdex.com of Minnesota and North Dakotac/o Mr [redacted] ***SRiver Ridge Circle Burnsville, MN Re: Ms [redacted] ***Case Number [redacted] Dear Mr***: We are responding to your inquiry dated 5/19/ While investigating cr [redacted] , we confirmed that an order was placed for a Ms [redacted] for a Budget Savers 30-day trial membership on 1/15/ Membership materials were sent to Ms [redacted] for review and confirmed as delivered by the United States Postal Service OneCode Confirm® service We have canceled this membershipMs [redacted] enrolled in Budget Savers during a customer service call on 1/15/ Ms [redacted] was offered and remains eligible for up to $in cash back gas rebates for enrolling in Budget Savers As detailed in the membership materials, as well as detailed on the sales call, to claim the up to $in cash back gas rebates, the customer is required to send in the appropriate quarterly rebate request form, along with a receipt for a gas purchase made during the same time period The customer is eligible to receive $cash back for each quarter, totaling up to $ The request form for this offer can be accessed online, as well as obtained by calling our customer service number On 4/14/16, 4/29/and again on 5/16/16, all prior to your correspondence, Ms [redacted] was mailed the selection form giving her the opportunity to request the rebate forms be mailed to her at her home address By doing so, we believed we has satisfied Ms***; however, rather than waiting for and returning the form to us, she contacted your office Under separate cover, we have mailed Ms [redacted] the selection form via the U.SPostal Service If Ms [redacted] would kindly complete and return the form to us according to the terms and conditions of the offer, we will make sure she receives that to which she is entitledSempris prides itself on providing outstanding customer service and fair resolution to all customer inquiries This membership was canceled on 1/25/and because Ms [redacted] canceled during the trial offer period, her card account will not be charged again in the future We trust our good faith actions bring this matter to a satisfactory resolutionSincerely, David [redacted] Director of Call Center Management and Consumer AffairsSempris, LLC [redacted]

I am rejecting this response because: First off I canceled this order the same day it was madeI received zero information about the product like the company is claiming and the company name on my card doesn't match the company answering the complaintI was never sent any materials about the product or the product itselfI called this company the very next day after ordering to cancel the order the reason I didn't even recognize who was charging me was B.C.the name on the invoice wasn't the same and when I called they offered no informationThis same company has run this scam on numerous people after looking them up where they say they are sending you a vacuum but never send anything but charge your card every monthThey NEVER send product or proof of payment or any sort of documents and if your lucky you catch it the first timeTheir statement is full of lies in order to sound like a legitimate business when it is anything but

Please see attached response We trust our good faith actions bring this matter to a satisfactory resolution Sincerely, David [redacted] Director of Call Center Operations and Consumer Affairs Sempris, LLC

Initial Business Response / [redacted] (1000, 10, 2015/07/23) */ July 21, Revdex.com of Minnesota and North Dakota c/o Mr [redacted] SRiver Ridge Circle Burnsville, MN Re: Ms [redacted] Case Number [redacted] Dear Mr***: We are responding to your inquiry dated 6/25/While investigating cr 1137135566, we confirmed that an order was placed for a Ms [redacted] for a Budget Source 30-day trial membership on 5/19/Membership materials were sent to Ms [redacted] at her current address for review and confirmed as delivered by the United States Postal Service OneCode Confirm(r) serviceThis trial membership is no longer active Our customers are eligible to redeem a welcome gift when they enroll in Budget Source, as well as take advantage of the membership benefits as long as they stay active during the trial offer periodOur records indicate that Ms [redacted] is not a customerOur customers are required to pay a trial fee in order to be eligible for benefits in Budget SourceBecause Ms***'s credit card had insufficient funds in order to charge the $trial fee, she was never actually enrolledEven so, our records show that Ms [redacted] received a $Shell gift card for attempting to enroll in Budget Source and received a $gas rebate check, a benefit for active members, even though Ms [redacted] was not eligible for them, an error we should not have made but one that was clearly in Ms***'s favorFurthermore, because we do not want to cause further concern for Ms***, we are not going to require that she send back the gifts we did send her in error, and hope she enjoys them with our compliments In her letter to you, Ms [redacted] is demanding to obtain further benefits, none of which she is entitled toWe refuse to honor this demandAs well, we have flagged Ms***'s information so as to ensure she can never be a customer of ours in the future to save her from any issues with us again We trust our good faith actions bring this matter to a satisfactory resolution Sincerely, David [redacted] Director of Call Center Operations and Consumer Affairs Sempris, LLC

March 16, Revdex.com of Minnesota and North Dakota c/o Mr [redacted] SRiver Ridge Circle Burnsville, MN Re: Mr [redacted] Case Number [redacted] Dear Mr***: We are responding to your inquiry dated 2/16/While investigating cr 1129370068, we confirmed that an order was placed for a Mr [redacted] for a Budget Savers 14-day trial membershipMembership materials were sent to Mr [redacted] at his current address for reviewAfter the 14-day trial period had ended, Mr [redacted] then began to be billed at $per month as detailed in the membership materials, as well as detailed on the sales call Mr [redacted] enrolled in Budget Savers during a customer service call he received after purchasing the Water JetAfter reviewing the file associated with Mr***'s order for our service, he provided his electronic signature, as well as the full 16-digits of the Visa card to be debited for his purchase and authorized charges to be placed to this card for his Budget Savers membershipDuring the sales presentation for Budget Savers, Mr [redacted] unambiguously consents to enrollment after all material terms and conditions of the membership offer had been disclosed Sempris prides itself on providing outstanding customer service and fair resolution to all customer inquiriesThis membership was canceled on 1/29/per Mr***'s request and will not be billed again in the futureOn 2/5/16, prior to our receipt of your correspondence, we mailed Mr [redacted] a cancellation confirmation for Budget Savers, which provided Mr [redacted] the opportunity to request a full refundBy doing so, we believed we had satisfied Mr***; however, rather than returning the form to us, he contacted your office As Mr [redacted] states in his complaint sent to your office, we have been putting our charge and phone number on his credit card statement for monthsWe feel that it would be more than fair to immediately refund his account $(months) for the Budget Savers membership even though Mr [redacted] consented to enrollmentPlease know that is refund is a courtesy in order to address his request for any type of reimbursmentIndividual banks, though, post credits with varying timelinessMr [redacted] should, therefore, direct any questions regarding the posting of his refund and its timing to his financial institution We trust our good faith actions bring this matter to a satisfactory resolution Sincerely, David [redacted] Director of Call Center Operations and Consumer Affairs Sempris, LLC

Initial Business Response / [redacted] (1000, 8, 2015/12/31) */ December 31, Revdex.com of Minnesota and North Dakota c/o Mr [redacted] SRiver Ridge Circle Burnsville, MN Re: Ms [redacted] Case Number [redacted] Dear Mr***: We are responding to your inquiry dated 12/7/While investigating cr [redacted] , we confirmed that an order was placed for a Ms [redacted] for a Value Plus 30-day trial membership on 3/8/Membership materials were sent to Ms [redacted] for review and confirmed as delivered by the United States Postal Service OneCode Confirm(r) serviceAfter the 30-day trial period had ended, Ms [redacted] then began to be billed at $per month as detailed in the membership materials, as well as detailed on the sales callThis customer has been refunded in full Sempris prides itself on providing outstanding customer service and fair resolution to all customer inquiriesThis membership was canceled on 12/7/per Ms***'s request and will not be billed again in the futureOn 12/11/15, Sempris issued a refund in response to a request from Ms***'s banking institution in the amount of $(x9) or $for the Value Plus membershipThis represents a refund of $224.55, which is the total amount paid to date for the Value Plus membershipPlease recognize that Sempris has refunded this order in fullIndividual banks, though, post credits with varying timelinessMs [redacted] should, therefore, direct any questions regarding the posting of her refund and its timing to her financial institution We trust our good faith actions bring this matter to a satisfactory resolution Sincerely, David [redacted] Director of Call Center Operations and Consumer Affairs Sempris, LLC Initial Consumer Rebuttal / [redacted] (2000, 10, 2016/01/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) While Value plus claims I agreed to their membershipI distinctly remember telling them a number of times I was not interested (I purchased something from an infomercial)I also do not remember receiving anything form them but if I did I assumed it was junk mail as I had said a number of times I was not interested Before contacting the Revdex.com I contacted Sempris regarding charges on my credit cardThe guy Paul who answered was rude and said they could only refund one month, I would have to fill out a form and mail it in (no electronic or email)When Paul sent out the "form" it was actually a letter telling me I am out of luck in getting a refundSo that is when I filed a complaint with my credit card company (they have had many about this company) and complaint with youTo date Sempris has only refunded months worth of these fraudulent chargesI accept their response as long as all months are refunded

I am rejecting this response because:Because what they're doing is not right I have been sick and do not check my emails on a regular basicI don't always understand the charges because I find it hard to understand them due to problems with vascular dementia or maybe I would have notice them earlierBut why would I be looking for someone to go into my account without my permission they are using some else's name to charge my accountI've had strokes but I will not allowed these people to do this to meThey are liars that try to cheat the elderly and I have rightI will be contacting the Attorney General for assistance also

Please see attached response.Sincerely, David [redacted] Director of Call Center Operations and Consumer AffairsSempris, LLC

February 1, Revdex.com of Minnesota and North Dakota c/o Mr [redacted] SRiver Ridge Circle Burnsville, MN Re: Mr [redacted] Case Number [redacted] Dear Mr***: We are responding to your inquiry dated 1/18/ While investigating cr [redacted] , we confirmed that an order was placed for a Mr [redacted] by a Ms [redacted] for a Value Plus 14-day trial membership on 8/17/ Membership materials were sent to Mrand Ms [redacted] at their current address for review and confirmed as delivered by the United States Postal Service OneCode Confirm® service After the 14-day trial period had ended, Mrand Ms [redacted] then began to be billed at $per month as detailed in the membership materials, as well as detailed on the sales call This account has been refunded in full Ms [redacted] enrolled in Value Plus after responding to an advertisement for Resetigen-D, a health supplement, on 8/17/ After reviewing the file associated with Ms [redacted] ’s order for our service, she provided her electronic signature, as well as the full 16-digits of the MasterCard to be debited for her purchase and authorized charges to be placed to this card for her Value Plus membership Contrary to Ms [redacted] ’s assertions, during the sales presentation for Value Plus, Ms [redacted] unambiguously consents to enrollment after all material terms and conditions of the membership offer had been disclosed Sempris prides itself on providing outstanding customer service and fair resolution to all customer inquiries This membership was canceled on 1/3/per Ms [redacted] ’s request and will not be billed again in the future Moreover, on 1/25/17, we refunded Mrand Ms [redacted] ’s card account in full after they followed our routine refund process Please recognize that Sempris has refunded this order in full Individual banks, though, post credits with varying timeliness Mrand Ms [redacted] should, therefore, direct any questions regarding the posting of this refund and its timing to their financial institution We trust our good faith actions bring this matter to a satisfactory resolution Sincerely, David [redacted] Director of Call Center Operations and Consumer Affairs Sempris, LLC

Please see attached response We trust our good faith actions bring this matter to a satisfactory resolution.Sincerely,David [redacted] Director of Call Center Operations and Consumer AffairsSempris,LLC

March 21, Revdex.com of Minnesota and North Dakota c/o Mr [redacted] SRiver Ridge Circle Burnsville, MN Re: Ms [redacted] on behalf of Mr [redacted] , SrCase Number [redacted] Dear Mr***: We are responding to your inquiry dated 3/1/ While investigating cr [redacted] , we confirmed that an order was placed for a Mr [redacted] , Srfor a Value Plus 14-day trial membership on 8/10/ Membership materials were sent to Mr [redacted] at his current address for review and confirmed as delivered by the United States Postal Service OneCode Confirm® service After the 14-day trial period had ended, Mr [redacted] then began to be billed at $per month as detailed in the membership materials, as well as detailed on the sales call Mr [redacted] enrolled in Value Plus after responding to an advertisement for Extreme FX, a health supplement, on 8/10/ After reviewing the file associated with Mr [redacted] ’s order for our service, he provided his electronic signature, as well as the full 16-digits of the MasterCard to be debited for his purchase and authorized charges to be placed to this card for his Value Plus membership We have listened to the sales call and during the sales presentation for Value Plus, Mr [redacted] unambiguously consents to enrollment after all material terms and conditions of the membership offer had been disclosed It appears that Mr [redacted] made this purchase independent of his daughter’s involvement, Ms [redacted] , prior to his passing and it is likely she is unaware of all of the particulars of the purchase Sempris prides itself on providing outstanding customer service and fair resolution to all customer inquiries This membership was canceled on 2/8/per Ms [redacted] ’s request and will not be billed again in the future On 2/15/16, prior to our receipt of your correspondence, we mailed a cancellation confirmation for Value Plus, which provided Ms [redacted] the opportunity to request a further review of Mr [redacted] ’s enrollment and, ultimately, a refund By doing so, we believed we had satisfied Ms [redacted] ; however, rather than returning the form to us, she contacted your office As a courtesy, we have now issued a full refund in the amount of $for the Value Plus membership, which is the total amount billed for Mr [redacted] ’s Value Plus membership Please recognize that Sempris has refunded this order Individual banks, though, post credits with varying timeliness Ms [redacted] should, therefore, direct any questions regarding the posting of her refund and its timing to her financial institution We trust our good faith actions bring this matter to a satisfactory resolution Sincerely, David [redacted] Director of Call Center Operations and Consumer Affairs Sempris, LLC

April 27, Revdex.com of Minnesota and North Dakota c/o Mr [redacted] SRiver Ridge Circle Burnsville, MN Re: Ms [redacted] Case Number [redacted] Dear Mr***: We are responding to your inquiry dated 4/10/ While investigating cr [redacted] , we confirmed that an order was placed for a Ms [redacted] for a Value Plus 30-day trial membership on 7/30/ Membership materials were sent to Ms [redacted] for review After the 30-day trial period had ended, Ms [redacted] then began to be billed at $per month as detailed in the membership materials, as well as detailed on the sales call Sempris relies on third parties to sell its programs to consumers We hold these distribution partners to the highest standards, and our contracts with them require that all material terms and conditions of all membership trial offers be fully disclosed to the customer during the sales presentation In conjunction with applicable laws, copies of these sales verifications are required to be maintained for two years Because this sale took place more than months ago, our distribution partner is working to restore the sales verification for their archives Sempris prides itself on providing outstanding customer service and fair resolution to all customer inquiries This membership was canceled on 4/7/per Ms [redacted] ’s request and will not be billed again in the future As part of our routine refund process, on 4/21/17, we mailed Ms [redacted] a refund request form in response to her request for further reviewOnce we have received the completed refund request form, we will review our records and process Ms [redacted] ’s request accordingly We trust our good faith actions bring this matter to a satisfactory resolution Sincerely, David [redacted] Director of Call Center Operations and Consumer Affairs Sempris, LLC

Mr***, Ms [redacted] is patently wrong regarding her opportunity to claim the gift card she is entitled toWe have mailed forms to her numerous times and to date, she has not returned the selection form required to claim the gift card she desiresIt is one step she needs to take and we will happily mail her the gift card she was offered even should she cancel the membership, which she did within the trial period.We trust this will assuage Ms***' concerns.Best Regards,David [redacted] Sempris, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Please see attached response. Thank you,Dave ***

Club Description:Pulse provides subscribers with inspiration, valuable tips and information, as well as special savings opportunities to achieve optimum health, personal fulfillment and a well-balanced lifePulse also provides special rewards and incentives to help consumers set goals and celebrate their achievementsClub Benefits:Free digital pedometer - let's subscribers keep track of daily running and walking activitiesUp to $in Cash-Back Rebates -- receive cash back rebates for costs associated with health club membership fees, pharmaceutical or nutritional supplements, and health/fitness and self-improvement books or videosFabulous discounts - on health, wellness, and beauty-related products from companies like HealthBuy.com, Khepra, Christopher & Banks, Miracle of Aloe and Avon