The idea behind this company is a great one but they are the lacking the tools, knowledge, organizational structure, and professionalism to implement itThere are several flaws in the system which is understandable for any newer softwareThe problem lies in how issues are responded toWhen presented with an issue, Sentry refuses to take ownership and actually attempts to blame the customer and their processes for anything that may be going onThey are not timely in responding to issues and from numerous conversations with various 'Product Support Specialists', it is apparent that they are not very knowledgeable about pharmacy operations or purchasing, let alone 340B rules and regulations
For example, we had one pretty simple issue take almost months for someone on the technical team to even look atThroughout this time we never recieved any communication about the status except for when we asked them if there were any updatesOn several occasions, we were blatantly given information which we only knew because the various 'Product Support Specialists' could not keep the stories straight and were all giving conflicting information
At some point, we began researching Sentry as an employer and found numerous information posted by current and former employees that all support the lack of organization and professionalism within Sentry
Sentry has the potential to conquer their marketI sure hope they can fix their internal issues before they are completely ruined
The idea behind this company is a great one but they are the lacking the tools, knowledge, organizational structure, and professionalism to implement itThere are several flaws in the system which is understandable for any newer softwareThe problem lies in how issues are responded toWhen presented with an issue, Sentry refuses to take ownership and actually attempts to blame the customer and their processes for anything that may be going onThey are not timely in responding to issues and from numerous conversations with various 'Product Support Specialists', it is apparent that they are not very knowledgeable about pharmacy operations or purchasing, let alone 340B rules and regulations
For example, we had one pretty simple issue take almost months for someone on the technical team to even look atThroughout this time we never recieved any communication about the status except for when we asked them if there were any updatesOn several occasions, we were blatantly given information which we only knew because the various 'Product Support Specialists' could not keep the stories straight and were all giving conflicting information
At some point, we began researching Sentry as an employer and found numerous information posted by current and former employees that all support the lack of organization and professionalism within Sentry
Sentry has the potential to conquer their marketI sure hope they can fix their internal issues before they are completely ruined