Service Cleaners

This is my answer in response to the complaint I did accidentally send the wrong item She purchased a $Italian basket and I sent the $one We messaged back and forth for months getting this straightened out I had offered to pay for return shipping of the wrong item; however, I no longer feel obligated since it came back to me in pieces There was no insurance of any kind, plus, half the packing materials I shipped it in were missing The basket was not bubble wrapped in any way...as it was when I shipped it It was very negligently sent back to me One of her last messages to me she tried to say how do I know the basket wasn't broke when I shipped it In the months of messaging in the beginning, never once did she say she received a broken item...only the wrong item She also said she never opened it when she saw it was the wrong item; but, how could you know, if you don't open it and why was all the packing materials I used missingI shipped it in a styrofoam cooler bubble wrapped and filled with newspaper to absorb handling and secured tightly within When I got it back, it was not bubble wrapped or secure It was rolling around loose inside in pieces Also, if you go to any post office, they ask if you want insurance It's pretty much a standard question I am now out a $item and I don't see her reimbursing me I no longer feel obligated to cover the cost of a broken item which was clearly not wrapped or secured or insured Her original $and shipping cost of the correct item was refunded