Servpro Of Phoenix

I would appreciate if you could update this file to show that it was resolved to the clients’ satisfactionTile was accidentally chipped at this job site in late October In November we worked with Mrs [redacted] to locate replacement tile and we had an installer ready to perform the job at our expense Mrs [redacted] knew the tile took several weeks to come from the distributor in CA, once it arrived it did not match to her satisfactionIn late December we agree to pay to have the whole bath re-tiledMrs [redacted] received a check from Servpro of Phoenix for $on 1/8/

Today, I spoke with *** *** (###-###-####), insurance adjuster for *** *** *** to re-confirm my understanding of what transpired Mr*** issued full payment on or about 12/8/for $(full payment for emergency services per invoice from Servpro of Phoenix) to *** *** at *** *** *** Mr*** had no challenges or dispute with our work processes or our invoice as submitted In fact payment was hand carried to Mr*** who was to then pass payment to Servpro(Apparently the funds went to Mr*** for forwarding and not to Servpro directly.)I have confidence Mr*** has been paid in full for our services through his HOA organization and he is trying to keep our reimbursed payment to remodel/refurbish his rental unit. Prior to our performing services at his property, Mr*** signed the standard Servpro service authorization, making notations in his own handwriting "*only work approved and paid for by insurance company should be performed"(document attached).From my General Manager 4/15/15:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

He authorized Servpro of Phoenix on 10/14/15 to perform work in his home  noting on the authorization form “only work approved and paid by insurance company should be performed”. Our work was performed to IICRC industry standards (governing body) including equipment usage.The bill was...

submitted on 10/30/14 to [redacted] Insurance (his carrier) and approved for full payment after a review by SF payment team.  Our payment was sent to Mr. [redacted] approximately 12/11/14.  On 1/26/15 he told my GM he only received $500 from the insurance company.  This just not factual. He is seeking Revdex.com support to keep moneies due Servpro of Phoenix. Mr. [redacted]’s file has been sent to collections and a Mechanics lien has been filed. We will pursue every remedy available to collect on this  account. Please close this complaint as it is not a legitmate dispute witih my company. Respectfully,[redacted]Owner

I would appreciate if you could update this file to show that it was resolved to the clients’ satisfaction. Tile was accidentally chipped at this job site in late October.  In November we worked with Mrs. [redacted] to locate replacement tile and we had an...

installer ready to perform the job at our expense.  Mrs. [redacted] knew the tile took several weeks to come from the distributor in CA, once it arrived it did not match to her satisfaction. In late December we agree to pay to have the whole bath re-tiled. Mrs. [redacted] received a check from Servpro of Phoenix for $700 on 1/8/15.

Today, I spoke with [redacted] (###-###-####), insurance adjuster for [redacted] to re-confirm my understanding of what transpired.  Mr. [redacted] issued full payment on or about 12/8/14 for $2914.68 (full payment for emergency services per invoice from Servpro of Phoenix) to [redacted] at [redacted].  Mr. [redacted] had no challenges or dispute with our work processes or our invoice as submitted.  In fact payment was hand carried to Mr. [redacted] who was to then pass payment to Servpro. (Apparently the funds went to Mr. [redacted] for forwarding and not to Servpro directly.)I have confidence Mr. [redacted] has been paid in full for our services through his HOA organization and he is trying to keep our reimbursed payment to remodel/refurbish his rental unit. Prior to our performing services at his property, Mr. [redacted] signed the standard Servpro service authorization, making notations in his own handwriting "*only work approved and paid for by insurance company should be performed".
(document attached).From my General Manager 4/15/15:

He authorized Servpro of Phoenix on 10/14/15 to perform work in his home  noting on the authorization form “only work approved and paid by insurance company should be performed”. Our work was performed to IICRC industry standards (governing body) including equipment usage.The bill was...

submitted on 10/30/14 to [redacted] Insurance (his carrier) and approved for full payment after a review by SF payment team.  Our payment was sent to Mr. [redacted] approximately 12/11/14.  On 1/26/15 he told my GM he only received $500 from the insurance company.  This just not factual. He is seeking Revdex.com support to keep moneies due Servpro of Phoenix. Mr. [redacted]’s file has been sent to collections and a Mechanics lien has been filed. We will pursue every remedy available to collect on this  account. Please close this complaint as it is not a legitmate dispute witih my company. Respectfully,[redacted]Owner

After suffering grim an electrical fire, the Servpro team came in and did an absolutely terrific job getting our home back to normal.
The Servpro team are consummate professionals and I would recommend them to anyone who needs the services they provide.
From Project Management to cleaning to working with the insurance company.
My wife and I could not be happier!

ServPro of Phoenix has a long documented history of taking advantage of people in need to perform work that is not needed, charge for work not done and overcharging for their services.  Their –D grade with the Revdex.com, and similar ratings on many other places serve as testimony to this fact.In this case ServPro of Phoenix is charging for 12 air movers an 2 dehumidifiers for a total of 5 days (left them there running for 7 days).  The affected area according to them is just over 400 sf, the actual area is under that, but I used their calculated area to make this easier. According to industry standards and their own manual, see attached, they should have used between 2 and 4 air movers, and only 1 dehumidifier for only 1 day – their own workers said that it should not take more than a day or two to dry that small area.  The humidity level on that apartment should have been of approximately 37 Aham Pints (411sf*9ft/100), which is well below what only of those humidifiers would have been able to remove in less than 24 hrs.  On the second day I stopped by and it felt so dry that I was afraid damage may occur to the property, at that point I called them and asked them to remove their equipment.  I directly asked them to remove the equipment during the second day and the chose to ignore my requests and leave the equipment there for several more days.Attached is SERVPRO’s manual showing that only 1 Air Mover should be used per every 100 to 300 SF(page 6).  That same manual clearly specifies that the equipment should be removed once the structure is dry (page 20).  Also attached is another document from One Source, which supports the same calculations.  There are many other sites demonstrating the same data, but I am sending this two as samples.  These are facts and data readily available to everybody.  Also a fact is that I told them to remove their equipment during the second day.Additionally, the entry, laundry and kitchen areas were not wet at all and they included them in the quote anyway.  The entry is a very small all tile area and the water did not even reach that far, clear proof of that is that they did not even remove the carpet right in from of it as it was dry.  Same goes for the kitchen.  The laundry is just a small area where the washer and dryer are located, with maybe an inch or so around them.  There is no, and never was, any baseboard on it and they did not even remove the appliances.  How can you apply anti-microbial to the floor, and remove imaginary baseboards, without removing the appliances?  Charges on those three areas are minimal, but they serve as a clear precedent that they are over-charging, and that it was not an honest quote.We plan to aggressively dispute this charges, any attempt at a mechanics lien and expose this company for all their fraudulent practices.[redacted]President[redacted]

I would appreciate if you could update this file to show that it was resolved to the clients’ satisfaction. Tile was accidentally chipped at this job site in late October.  In November we worked with Mrs. [redacted] to locate replacement tile and we had an...

installer ready to perform the job at our expense.  Mrs. [redacted] knew the tile took several weeks to come from the distributor in CA, once it arrived it did not match to her satisfaction. In late December we agree to pay to have the whole bath re-tiled. Mrs. [redacted] received a check from Servpro of Phoenix for $700 on 1/8/15.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,