October 30, Revdex.com Case [redacted] I’m writing in response to your concern submitted to the Revdex.com Please accept our sincerest apology for the inconvenience you have suffered as a result of your newspaper delivery issuesWe have contacted regional manager Jorge M [redacted] , who has contacted you Also, delivery concerns have been addressed with the local distributor for an immediate resolution Again, we apologize for the delivery issue and for the inconvenience you have experiencedWe will do everything possible to ensure that you receive a newspaper weekly If you have any additional questions, please contact our Customer Service Department at ###-###-#### Sincerely, Carmen T [redacted] Senior Customer Service Representative
Complaint: [redacted] I am rejecting this response because: we have called several times and been told that we would stop getting the delivery This is after we are told that the paper is free, so we should be happy to receive it I'd love to accept this response if the resolution would actually happen Sincerely, [redacted]
March 22, Revdex.com Case# [redacted] Please accept our sincerest apology for the inconvenience you have suffered as a result of your newspaper delivery issuesWe have contacted Operational Manager- Robin C [redacted] who has contacted you and has provided you with her contact information Also, delivery concern has been addressed with the local distributor for an immediate resolution Our records reflect delivery concerns communicated via email and via telephone calls received at the customer service department on 01/06/16, 02/15/16, 03/04/& 03/08/Our records also reflect delivery concerns forwarded to the local distributor for an immediate resolutionWe are sorry to learn that delivery concerns were not addressed promptly and that you did not receive a telephone call from a managerIn addition, we are also sorry to learn that representative provided you with the incorrect subscription information on 03/08/Please be assured that these concerns have also been addressed The start date for your Sunday only Subscription was 12/13/Service credit from 12/13/thru 03/13/has been applied to your accountYour payment of $received 12/09/pays for weeks from 03/20/thru 03/12/Per Operational Manger- Robin C***, a service credit of weekshas been applied to your accountService credit has extended the paid thru date of your subscription thru 05/28/ You are a valued subscriber and we will do everything possible to ensure that you receive your newspaper every SundayAgain, you have our sincere apology for the obvious frustration and inconvenience you have suffered We hope you find this resolution satisfactoryIf you have any additional questions, please contact our Customer Service Department at ###-###-#### Sincerely, Carmen T [redacted] Senior Customer Service Representative
March 25, Revdex.com Case# [redacted] Please accept our sincerest apology for the inconvenience you’ve suffered as a result of your newspaper delivery issuesWe have contacted Operational Manager- Jorge M [redacted] , who has addressed delivery concern with the local distributor Our records reflect reported service problem communicated to the Customer Service Department on 03/10/16, 03/11/and on 03/12/Also, our records reflect your request for delivery of your 03/10/newspaper was forwarded to the distributorI’m sorry to hear that you were not informed that request for delivery of your 03/10/ newspaper would be fulfilled the next day I’m also sorry to hear that your Thursday (03/10/16) newspaper was not delivered the next day and you had to place multiple calls to the Customer Service Department Please be assured that we have addressed these concerns with our Customer Service Department and with the local distributor Your account has been credited for Thursday 03/10/newspaperAn additional week credit has also been applied to your accountService credit has extended the paid thru date of your subscription thru 02/18/ Again, you have our sincere apology for the obvious frustration and inconvenience you have suffered You are a valued subscriber and we will do everything possible to ensure that you receive your newspaper every Thursday thru SundayWe hope you find this resolution satisfactory Please contact our customer service department at ###-###-#### should you have any questions Sincerely, Carmen T [redacted] Senior Customer Service Representative
November 16, Revdex.com Case# [redacted] I’m writing in response to your concern submitted to the Revdex.com Please accept our sincerest apology for the inconvenience you have suffered in regards to your Hartford Courant subscription Our records indicate that per your online request for a home delivery subscription and for a digital subscription, our office processed a digital subscription for 11/06/and billed your credit card $Home delivery service is not available for your vicinityI’m sorry to hear this was not communicated to you and that there was a delay with returning your call This concern has been addressed with the appropriate departmentA representative from our local office contacted you via email on 11/13/and as requested, a refund to your credit card in the amount of $has been processedDigital subscription has been cancelledPlease expect refund to your credit card by 11/17/ Again, we apologize for the obvious frustration you have experiencedWe hope you find this resolution satisfactoryIf you have any additional questions, please contact our Customer Service Department at ###-###-#### Sincerely, Carmen T [redacted] Senior Customer Service Representative
March 18, Revdex.com Case # [redacted] Please accept our sincere apology for the obvious frustration you have suffered surrounding your request to stop delivery as well as the incorrect amount charged to your credit card Our records reflect the delivery charges have been cancelled on your accountDelivery of your Thursday thru Sunday newspaper stopped on 03/10/ A refund to your credit card for $was processed on 03/07/(Please let us know if you have not received refund) An additional refund in the amount of $was processed on 3/18/Please expect this refund to your credit card within 3-business days(total amount refunded:$33.57) We again apologize for the obvious concern and inconvenience you have sufferedWe hope you find this resolution satisfactoryShould you decide to resume your subscription, we will do our best to better serve you in the future Sincerely, Carmen T [redacted] Senior Customer Service Representative
January 24, Revdex.com Case# [redacted] Thank you for contacting the “Hartford Courant” in regards to your Daily and Sunday subscriptionHere at the “Hartford Courant” it is our intention to deliver the best possible service to all of our subscribers and we do apologize for any inconvenience you might have experienced due to delivery issues We have been informed by Operations Manager Jorge M [redacted] that he has addressed both the placement and delivery issues of your newspaper with the local distributor in the areaHe also noted that he did make contact and provided you with his information should you need to reach him in the future We appreciate the opportunity to continue servicing your account and hope that the above-mentioned actions meet with your satisfaction Sincerely, Valerie C [redacted] Circulation Department
October 30, Revdex.com Case# [redacted] Please accept our sincerest apology for the inconvenience you’ve suffered as a result of your newspaper delivery issuesWe have addressed your delivery concern with the local distributor, who has contacted you Our records reflect your subscription reinstated on 09/03/and reported service problems communicated to the Customer Service Department as of 09/04/thru 10/16/ Service credit for reported service problems (newspapers) has been appliedThe paid thru date for your subscription has been extended to 07/09/ You are a valued subscriber and we will do everything possible to ensure that you receive your newspaper every Thursday thru SundayAgain, you have our sincere apology for the obvious frustration and inconvenience you have suffered We hope you find this resolution satisfactoryIf you have any additional questions, please contact our Customer Service Department at ###-###-#### Sincerely, Carmen T [redacted] Senior Customer Service Representative
July 25, Revdex.com ID# [redacted] Dear [redacted] Thank you for providing additional information on this Revdex.com complaint in regards to your credit card being used for your mother-in-law’s “Hartford Courant” subscription, account number [redacted] for [redacted] With this additional information, we were able to locate the account in question From reviewing the account, you had contacted two of our customer service representatives on July 10, and again on July 11, As per their statements to you on those dates, your credit card information had been removed from our filesThere is no credit card information currently listed on this subscription account We appreciate the opportunity to respond to your concern and hope that this information is of assistance to you Sincerely, [redacted] Circulation Department
February 6, Revdex.com Case# [redacted] Thank you for contacting the “Hartford Courant” in regards to your Thursday and Sunday subscriptionHere at the “Hartford Courant” it is our intention to deliver the best possible service to all of our subscribers and we do apologize for any inconvenience that you might have experienced due to delivery issues As per your request to our customer service representatives, your account has been stopped and the “Hartford Courant” will be refunding the original $that you paid in November This refund should be received by you within the next three weeks Should you have any additional questions, please feel free to contact our Customer Service Department at ###-###-#### Sincerely, Valerie C [redacted] Circulation Department
October 12, Revdex.com Case# [redacted] Please accept our sincerest apology for the inconvenience you’ve suffered as a result of your newspaper delivery issuesWe have forwarded your delivery concerns to regional manager- Jorge M [redacted] who placed a call to your household on 10/09/and left a message Our records reflect your subscription reinstated on 01/18/and reported service problems communicated to the Customer Service Department as of 09/05/thru 09/25/A service credit of weeks, for reported delivery issues has been appliedThe paid thru date for your subscription has been extended to 11/28/ You are a valued subscriber and we will do everything possible to ensure that you receive your newspaper every Thursday thru SundayAgain, you have our sincere apology for the obvious frustration and inconvenience you have suffered We hope you find this resolution satisfactory Please contact our customer service department at ###-###-#### should you have any questions Sincerely, Carmen T [redacted] Senior Customer Service Representative
April 15, Better Business Bureau Case# [redacted] Please accept our apology for the inconvenience you experienced due to a result of newspaper delivery issues We have been informed by Operational Manager Robin C [redacted] that she has spoken to you about this matter and has addressed the delivery issues with the distributor for an immediate resolution Please note that your account has been credited for the missing issues from April – April 10, and furthermore, we have applied an additional one week credit to your subscription We appreciate you being a loyal subscriber, and with this additional extension, your new paid through date will now be November 4, We wish to thank you for bringing this matter to our attention and will do everything possible to ensure that you receive your Thursday through Sunday papers on a regular basis Should you have any additional questions or concerns, please feel free to contact our Customer Service Department at ###-###-#### Sincerely, Valerie C [redacted] Circulation Department
July 28, Revdex.com ID# [redacted] Thank you for contacting the Hartford Courant in regards to your Everyday newspaper subscription and for being a long-time subscriberHere at the Hartford Courant it is our intention to deliver the best possible service to all of our valued subscribers We are very pleased that one of our dedicated customer service representatives was able to contact you and provide you with a mutually acceptable subscription rateWe appreciate the opportunity to continue servicing your account and to bring all of the Hartford Courant’s great content to your household every day As always, should you have any future questions in regards to your subscription, please feel free to contact our Customer Service Department at [redacted] Sincerely, Valerie C [redacted] Circulation Department
April 15, Better Business Bureau Case# [redacted] Thank you for contacting the Hartford Courant in regards to your Sunday Only subscription We wish to apologize for any inconvenience or misunderstanding that you might have experienced as a subscriber, or after receiving notification from our collection agency, ARM Solution Please note that all Hartford Courant subscriptions are continuous subscriptions, as noted on renewal notices The following verbiage regarding continuous subscriptions appears as follows: This is a continuous subscription that may be cancelled at any time To cancel or make changes to your subscription, you must call us at ###-###-#### or ###-###-#### We do not accept written correspondence You must notify us by phone You will be charged for any newspapers delivered prior to cancellation As a valued former subscriber, the charges of $have been removed from your account Also, your account information has been updated with our collection agency and the collection process has been terminated Please be further advised that at no time were any credit agencies contacted We hope that this information has been helpful in dealing with any questions or concerns in regards to your subscription Should you have any further questions, please contact our Customer Service Department at ###-###-#### Sincerely, Valerie C [redacted] Circulation Department
December 13, Revdex.com ID# [redacted] Dear [redacted] If you would please provide the following information, we would be glad to further investigate this matter for you: your mother's full name, the delivery address for her subscription and the telephone number associated with her account Thank you in advance for supplying us with this informationSincerely,Valerie C [redacted] Circulation Department
April 26, Revdex.com Case# [redacted] Thank you for contacting the “Hartford Courant” in regards to your Thursday and Sunday subscriptionHere at the “Hartford Courant” it is our intention to deliver the best possible service to all of our subscribers and we do apologize for any inconvenience you might have experienced due to delivery issues We have been informed by Operations Manager [redacted] that she has addressed the delivery issues of your newspaper with the local distributor in your areaAdditionally, a credit for the non-delivered newspapers has been applied to your account, extending the account’s paid through date to January 13, [redacted] was pleased to have spoken to you and to have provided you with her contact information should you need to reach her in the future We appreciate the opportunity to continue servicing your account and hope that the above-mentioned actions meet with your satisfactionShould you have any further questions or concerns in regards to your subscription, please feel free to contact “Hartford Courant” at any time Sincerely, [redacted] Circulation Department
September 14, Revdex.com Case# [redacted] Thank you for contacting the Hartford Courant in regards to your Thursday-Sunday weekly subscriptionHere at the Hartford Courant it is our intention to deliver the best possible service to all of our subscribers and we do apologize for any inconvenience you might have experienced due to delivery issues We have been informed by Operations Manager [redacted] that he has made direct contact with our local distribution representative in regards to the delivery issues that you were experiencing at your residenceFurthermore, [redacted] a has made contact with your household and left messages with his contact information We appreciate the opportunity to continue servicing your account and hope that the above-mentioned actions meet with your satisfactionShould you have any future questions or concerns in regards to your subscription, please feel free to contact our Customer Service Department at [redacted] Sincerely, [redacted] Circulation Department
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: Have called Mr M [redacted] *eft two messages and still have not received a call back Also my no paper dates 12/10,1/24,2/4,2/5/26,2/7, and subscription only extended by one day ????? Sincerely, [redacted]
October 7, Revdex.com Case# [redacted] Please accept our apologies for any inconvenience that you experienced due to a result of missed newspaper deliveries and communication issuesHad we been informed earlier in your subscription period that your residence was not receiving the “Hartford Courant”, we would have been pleased to correct this matter immediately for you However, as per your request, the “Hartford Courant” will be refunding the original $that you paid in JulyThis refund should be received by you within the next three weeks Here at the “Hartford Courant” it is our intention to deliver the best possible service to all residentsWe wish to thank you for providing us with additional information in regards to this matter and we hope that the above-mentioned action meets with your satisfaction Sincerely, [redacted] Circulation Department
October 30, Revdex.com Case [redacted] I’m writing in response to your concern submitted to the Revdex.com Please accept our sincerest apology for the inconvenience you have suffered as a result of your newspaper delivery issuesWe have contacted regional manager Jorge M [redacted] , who has contacted you Also, delivery concerns have been addressed with the local distributor for an immediate resolution Again, we apologize for the delivery issue and for the inconvenience you have experiencedWe will do everything possible to ensure that you receive a newspaper weekly If you have any additional questions, please contact our Customer Service Department at ###-###-#### Sincerely, Carmen T [redacted] Senior Customer Service Representative
Complaint: [redacted] I am rejecting this response because: we have called several times and been told that we would stop getting the delivery This is after we are told that the paper is free, so we should be happy to receive it I'd love to accept this response if the resolution would actually happen Sincerely, [redacted]
March 22, Revdex.com Case# [redacted] Please accept our sincerest apology for the inconvenience you have suffered as a result of your newspaper delivery issuesWe have contacted Operational Manager- Robin C [redacted] who has contacted you and has provided you with her contact information Also, delivery concern has been addressed with the local distributor for an immediate resolution Our records reflect delivery concerns communicated via email and via telephone calls received at the customer service department on 01/06/16, 02/15/16, 03/04/& 03/08/Our records also reflect delivery concerns forwarded to the local distributor for an immediate resolutionWe are sorry to learn that delivery concerns were not addressed promptly and that you did not receive a telephone call from a managerIn addition, we are also sorry to learn that representative provided you with the incorrect subscription information on 03/08/Please be assured that these concerns have also been addressed The start date for your Sunday only Subscription was 12/13/Service credit from 12/13/thru 03/13/has been applied to your accountYour payment of $received 12/09/pays for weeks from 03/20/thru 03/12/Per Operational Manger- Robin C***, a service credit of weekshas been applied to your accountService credit has extended the paid thru date of your subscription thru 05/28/ You are a valued subscriber and we will do everything possible to ensure that you receive your newspaper every SundayAgain, you have our sincere apology for the obvious frustration and inconvenience you have suffered We hope you find this resolution satisfactoryIf you have any additional questions, please contact our Customer Service Department at ###-###-#### Sincerely, Carmen T [redacted] Senior Customer Service Representative
March 25, Revdex.com Case# [redacted] Please accept our sincerest apology for the inconvenience you’ve suffered as a result of your newspaper delivery issuesWe have contacted Operational Manager- Jorge M [redacted] , who has addressed delivery concern with the local distributor Our records reflect reported service problem communicated to the Customer Service Department on 03/10/16, 03/11/and on 03/12/Also, our records reflect your request for delivery of your 03/10/newspaper was forwarded to the distributorI’m sorry to hear that you were not informed that request for delivery of your 03/10/ newspaper would be fulfilled the next day I’m also sorry to hear that your Thursday (03/10/16) newspaper was not delivered the next day and you had to place multiple calls to the Customer Service Department Please be assured that we have addressed these concerns with our Customer Service Department and with the local distributor Your account has been credited for Thursday 03/10/newspaperAn additional week credit has also been applied to your accountService credit has extended the paid thru date of your subscription thru 02/18/ Again, you have our sincere apology for the obvious frustration and inconvenience you have suffered You are a valued subscriber and we will do everything possible to ensure that you receive your newspaper every Thursday thru SundayWe hope you find this resolution satisfactory Please contact our customer service department at ###-###-#### should you have any questions Sincerely, Carmen T [redacted] Senior Customer Service Representative
November 16, Revdex.com Case# [redacted] I’m writing in response to your concern submitted to the Revdex.com Please accept our sincerest apology for the inconvenience you have suffered in regards to your Hartford Courant subscription Our records indicate that per your online request for a home delivery subscription and for a digital subscription, our office processed a digital subscription for 11/06/and billed your credit card $Home delivery service is not available for your vicinityI’m sorry to hear this was not communicated to you and that there was a delay with returning your call This concern has been addressed with the appropriate departmentA representative from our local office contacted you via email on 11/13/and as requested, a refund to your credit card in the amount of $has been processedDigital subscription has been cancelledPlease expect refund to your credit card by 11/17/ Again, we apologize for the obvious frustration you have experiencedWe hope you find this resolution satisfactoryIf you have any additional questions, please contact our Customer Service Department at ###-###-#### Sincerely, Carmen T [redacted] Senior Customer Service Representative
March 18, Revdex.com Case # [redacted] Please accept our sincere apology for the obvious frustration you have suffered surrounding your request to stop delivery as well as the incorrect amount charged to your credit card Our records reflect the delivery charges have been cancelled on your accountDelivery of your Thursday thru Sunday newspaper stopped on 03/10/ A refund to your credit card for $was processed on 03/07/(Please let us know if you have not received refund) An additional refund in the amount of $was processed on 3/18/Please expect this refund to your credit card within 3-business days(total amount refunded:$33.57) We again apologize for the obvious concern and inconvenience you have sufferedWe hope you find this resolution satisfactoryShould you decide to resume your subscription, we will do our best to better serve you in the future Sincerely, Carmen T [redacted] Senior Customer Service Representative
January 24, Revdex.com Case# [redacted] Thank you for contacting the “Hartford Courant” in regards to your Daily and Sunday subscriptionHere at the “Hartford Courant” it is our intention to deliver the best possible service to all of our subscribers and we do apologize for any inconvenience you might have experienced due to delivery issues We have been informed by Operations Manager Jorge M [redacted] that he has addressed both the placement and delivery issues of your newspaper with the local distributor in the areaHe also noted that he did make contact and provided you with his information should you need to reach him in the future We appreciate the opportunity to continue servicing your account and hope that the above-mentioned actions meet with your satisfaction Sincerely, Valerie C [redacted] Circulation Department
October 30, Revdex.com Case# [redacted] Please accept our sincerest apology for the inconvenience you’ve suffered as a result of your newspaper delivery issuesWe have addressed your delivery concern with the local distributor, who has contacted you Our records reflect your subscription reinstated on 09/03/and reported service problems communicated to the Customer Service Department as of 09/04/thru 10/16/ Service credit for reported service problems (newspapers) has been appliedThe paid thru date for your subscription has been extended to 07/09/ You are a valued subscriber and we will do everything possible to ensure that you receive your newspaper every Thursday thru SundayAgain, you have our sincere apology for the obvious frustration and inconvenience you have suffered We hope you find this resolution satisfactoryIf you have any additional questions, please contact our Customer Service Department at ###-###-#### Sincerely, Carmen T [redacted] Senior Customer Service Representative
July 25, Revdex.com ID# [redacted] Dear [redacted] Thank you for providing additional information on this Revdex.com complaint in regards to your credit card being used for your mother-in-law’s “Hartford Courant” subscription, account number [redacted] for [redacted] With this additional information, we were able to locate the account in question From reviewing the account, you had contacted two of our customer service representatives on July 10, and again on July 11, As per their statements to you on those dates, your credit card information had been removed from our filesThere is no credit card information currently listed on this subscription account We appreciate the opportunity to respond to your concern and hope that this information is of assistance to you Sincerely, [redacted] Circulation Department
February 6, Revdex.com Case# [redacted] Thank you for contacting the “Hartford Courant” in regards to your Thursday and Sunday subscriptionHere at the “Hartford Courant” it is our intention to deliver the best possible service to all of our subscribers and we do apologize for any inconvenience that you might have experienced due to delivery issues As per your request to our customer service representatives, your account has been stopped and the “Hartford Courant” will be refunding the original $that you paid in November This refund should be received by you within the next three weeks Should you have any additional questions, please feel free to contact our Customer Service Department at ###-###-#### Sincerely, Valerie C [redacted] Circulation Department
October 12, Revdex.com Case# [redacted] Please accept our sincerest apology for the inconvenience you’ve suffered as a result of your newspaper delivery issuesWe have forwarded your delivery concerns to regional manager- Jorge M [redacted] who placed a call to your household on 10/09/and left a message Our records reflect your subscription reinstated on 01/18/and reported service problems communicated to the Customer Service Department as of 09/05/thru 09/25/A service credit of weeks, for reported delivery issues has been appliedThe paid thru date for your subscription has been extended to 11/28/ You are a valued subscriber and we will do everything possible to ensure that you receive your newspaper every Thursday thru SundayAgain, you have our sincere apology for the obvious frustration and inconvenience you have suffered We hope you find this resolution satisfactory Please contact our customer service department at ###-###-#### should you have any questions Sincerely, Carmen T [redacted] Senior Customer Service Representative
April 15, Better Business Bureau Case# [redacted] Please accept our apology for the inconvenience you experienced due to a result of newspaper delivery issues We have been informed by Operational Manager Robin C [redacted] that she has spoken to you about this matter and has addressed the delivery issues with the distributor for an immediate resolution Please note that your account has been credited for the missing issues from April – April 10, and furthermore, we have applied an additional one week credit to your subscription We appreciate you being a loyal subscriber, and with this additional extension, your new paid through date will now be November 4, We wish to thank you for bringing this matter to our attention and will do everything possible to ensure that you receive your Thursday through Sunday papers on a regular basis Should you have any additional questions or concerns, please feel free to contact our Customer Service Department at ###-###-#### Sincerely, Valerie C [redacted] Circulation Department
July 28, Revdex.com ID# [redacted] Thank you for contacting the Hartford Courant in regards to your Everyday newspaper subscription and for being a long-time subscriberHere at the Hartford Courant it is our intention to deliver the best possible service to all of our valued subscribers We are very pleased that one of our dedicated customer service representatives was able to contact you and provide you with a mutually acceptable subscription rateWe appreciate the opportunity to continue servicing your account and to bring all of the Hartford Courant’s great content to your household every day As always, should you have any future questions in regards to your subscription, please feel free to contact our Customer Service Department at [redacted] Sincerely, Valerie C [redacted] Circulation Department
April 15, Better Business Bureau Case# [redacted] Thank you for contacting the Hartford Courant in regards to your Sunday Only subscription We wish to apologize for any inconvenience or misunderstanding that you might have experienced as a subscriber, or after receiving notification from our collection agency, ARM Solution Please note that all Hartford Courant subscriptions are continuous subscriptions, as noted on renewal notices The following verbiage regarding continuous subscriptions appears as follows: This is a continuous subscription that may be cancelled at any time To cancel or make changes to your subscription, you must call us at ###-###-#### or ###-###-#### We do not accept written correspondence You must notify us by phone You will be charged for any newspapers delivered prior to cancellation As a valued former subscriber, the charges of $have been removed from your account Also, your account information has been updated with our collection agency and the collection process has been terminated Please be further advised that at no time were any credit agencies contacted We hope that this information has been helpful in dealing with any questions or concerns in regards to your subscription Should you have any further questions, please contact our Customer Service Department at ###-###-#### Sincerely, Valerie C [redacted] Circulation Department
December 13, Revdex.com ID# [redacted] Dear [redacted] If you would please provide the following information, we would be glad to further investigate this matter for you: your mother's full name, the delivery address for her subscription and the telephone number associated with her account Thank you in advance for supplying us with this informationSincerely,Valerie C [redacted] Circulation Department
April 26, Revdex.com Case# [redacted] Thank you for contacting the “Hartford Courant” in regards to your Thursday and Sunday subscriptionHere at the “Hartford Courant” it is our intention to deliver the best possible service to all of our subscribers and we do apologize for any inconvenience you might have experienced due to delivery issues We have been informed by Operations Manager [redacted] that she has addressed the delivery issues of your newspaper with the local distributor in your areaAdditionally, a credit for the non-delivered newspapers has been applied to your account, extending the account’s paid through date to January 13, [redacted] was pleased to have spoken to you and to have provided you with her contact information should you need to reach her in the future We appreciate the opportunity to continue servicing your account and hope that the above-mentioned actions meet with your satisfactionShould you have any further questions or concerns in regards to your subscription, please feel free to contact “Hartford Courant” at any time Sincerely, [redacted] Circulation Department
September 14, Revdex.com Case# [redacted] Thank you for contacting the Hartford Courant in regards to your Thursday-Sunday weekly subscriptionHere at the Hartford Courant it is our intention to deliver the best possible service to all of our subscribers and we do apologize for any inconvenience you might have experienced due to delivery issues We have been informed by Operations Manager [redacted] that he has made direct contact with our local distribution representative in regards to the delivery issues that you were experiencing at your residenceFurthermore, [redacted] a has made contact with your household and left messages with his contact information We appreciate the opportunity to continue servicing your account and hope that the above-mentioned actions meet with your satisfactionShould you have any future questions or concerns in regards to your subscription, please feel free to contact our Customer Service Department at [redacted] Sincerely, [redacted] Circulation Department
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: Have called Mr M [redacted] *eft two messages and still have not received a call back Also my no paper dates 12/10,1/24,2/4,2/5/26,2/7, and subscription only extended by one day ????? Sincerely, [redacted]
October 7, Revdex.com Case# [redacted] Please accept our apologies for any inconvenience that you experienced due to a result of missed newspaper deliveries and communication issuesHad we been informed earlier in your subscription period that your residence was not receiving the “Hartford Courant”, we would have been pleased to correct this matter immediately for you However, as per your request, the “Hartford Courant” will be refunding the original $that you paid in JulyThis refund should be received by you within the next three weeks Here at the “Hartford Courant” it is our intention to deliver the best possible service to all residentsWe wish to thank you for providing us with additional information in regards to this matter and we hope that the above-mentioned action meets with your satisfaction Sincerely, [redacted] Circulation Department